Title: Kempinski Hotel Hangzhou Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6084457&destination=Hangzhou%2C+Zhejiang%2C+China&selected=35888441&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Hangzhou Travelers find a peaceful urban sanctuary at Kempinski Hotel Hangzhou, where they can relax poolside or savor authentic Chinese cuisine after a day of exploration ## Photo gallery for Kempinski Hotel Hangzhou ![1 bedroom, premium bedding, minibar, in-room safe - Kempinski Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/5aa9bbb9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Kempinski Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2560x3y0-554c7989.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous - Kempinski Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/1989ca77.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, minibar, in-room safe - Kempinski Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/b1000e01.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers - Kempinski Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2558x3y2-6936c73b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in downtown Hangzhou, this tranquil retreat features a rooftop terrace overlooking the city and a garden where guests can find moments of calm. Visitors appreciate the spa treatments after sightseeing, then choose from three distinct restaurants serving local specialties. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £108 includes taxes & fees 30 Mar - 31 Mar ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Deluxe Room, 1 King Bed (Executive King Room) ![Deluxe Room, 1 King Bed (Executive King Room) | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/75d1b7d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Executive King Room) - 452 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/70892b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, River View (Executive Twin Room) - River view - 495 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Suite, 1 King Bed, City View (Junior Suite) ![Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3837h2557x3y3-8e11d5e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, City View (Junior Suite) - City view - 570 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/594f31ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, River View (Grand Canal View King Room) 10.0 Exceptional 1 review - River view - 452 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/594f31ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View (Deluxe King Room) 10.0 Exceptional 2 reviews - City view - 452 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/70892b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds, City View (Deluxe Twin Room) - City view - 495 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Executive Suite, 1 King Bed (Executive Suite) ![Executive Suite, 1 King Bed (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2556x0y4-e9734dfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed (Executive Suite) - 957 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Suite, 1 King Bed (Superior Suite) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2557x0y3-075c9e78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed (Superior Suite) - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Suite, 1 King Bed (Deluxe Suite) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/36000000/35890000/35888500/35888441/w3840h2557x0y3-075c9e78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed (Deluxe Suite) - 656 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Kempinski-Hotel-Hangzhou.h35888441.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Kempinski-Hotel-Hangzhou.h35888441.Hotel-Information) ## About the area Located in Gongshu neighbourhood, Kempinski Hotel Hangzhou is connected to a shopping centre. Wulin Square and Broken Bridge are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Don't miss out on a visit to Hangzhou Botanical Garden. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.30573%2C120.14089&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iSdP7WD3BYMkq4zM3he3pms3rKY=) No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015 ### What's nearby - ![Hangzhou Botanical Garden](https://images.trvl-media.com/place/6095658/439d0c0d-8fcb-4bdb-acba-652674452323.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hangzhou Botanical Garden 7 min drive \- 4.0 miles - Westlake Culture Plaza 5 min drive \- 3.2 miles - Zhejiang University Yuquan Campus 6 min drive \- 3.0 miles - Hangzhou China Silk Town 6 min drive \- 3.8 miles - Xixi National Wetland Park 8 min drive \- 4.5 miles ### Getting around - Xiangji Temple Station 6 min walk - Yuhang Railway Station 18 min drive - Hangzhou (HGH-Xiaoshan Intl.) 45 min drive ### Restaurants - 蓝蛙 6 min walk - Green Tea Restaurant 绿茶餐厅 3 min walk - Kitchen@K 9 min walk - Freida German Restaurant 8 min walk - 杭一末 6 min walk ## About this property ### Kempinski Hotel Hangzhou Luxury hotel near Xixi National Wetland Park Located close to Hangzhou Tower Shopping Mall and Wulin Square, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe and a garden. Indulge in a body treatment, a body scrub and a sports massage at Kempinski The Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Chinese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi. Other perks include: - An indoor pool, along with sunloungers and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), a lift and tour/ticket information - A 24-hour front desk, meeting rooms and a banquet hall Room features All 326 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes. More conveniences in all rooms include: - Reusable coffee/tea filters, recycling and LED light bulbs - Rainfall showers, designer toiletries and separate baths/showers - Children's slippers, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/98a1d343.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hyatt Hangzhou Shangcheng - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 462 reviews £191 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3450000/3445600/3445595/3a4dad49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Plaza Royale Hangzhou Gongshu - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 363 reviews £93 includes taxes & fees 6 Apr - 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Pool - Spa - Parking included - Free Wi-Fi 10 Exceptional 30 reviews £267 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=105804577&PinnedHotelID=105804577&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111630000/111623400/111623356/e455aa45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Hangzhou Wulin by IHG Xiacheng - Pool - Free Wi-Fi - Restaurant - Air-conditioning 10 Exceptional 3 reviews £146 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=111623356&PinnedHotelID=111623356&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=35888441&PinnedHotelID=35888441&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=35888441,1172294,3445595,13563748,4046327) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Berthold Delikatessen - Freida - Kitchen at K - Morph Rooftop Bar - Zi Chen ### Things to do - Full-service spa - Health club - Indoor pool - Sauna - Steam room ### Family friendly - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 21,528 square feet of conference space - 24-hour business centre - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 5 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Spa open daily - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Children's slippers - Designer toiletries - Dressing gowns - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Recycling - Reusable coffee/tea filters - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 186.56 for adults and from CNY 93.28 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Kempinski Hangzhou Hotel Kempinski Hotel Hangzhou Hangzhou Hangzhou Kempinski Hotel Hangzhou Hotel Hotel Kempinski Hotel Hangzhou Kempinski Hotel Hangzhou Hangzhou Kempinski Hotel Kempinski Kempinski Hotel Hangzhou Hotel Kempinski Hotel Hangzhou Hangzhou Kempinski Hotel Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does Kempinski Hotel Hangzhou have a pool? ### How much does it cost to stay at Kempinski Hotel Hangzhou? ### Is Kempinski Hotel Hangzhou pet-friendly? ### How much is parking at Kempinski Hotel Hangzhou? ### What time is check-in at Kempinski Hotel Hangzhou? ### What time is check-out at Kempinski Hotel Hangzhou? ### Where is Kempinski Hotel Hangzhou located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Hangzhou Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.0 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 29 8 - Good 7 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ## Reviews Verified ### 10/10 Excellent #### Ching Yieng 3 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Great location too. Will revisit if I travel to Hangzhou ##### Ching Yieng Stayed 5 nights in Dec 2024 Verified ### 10/10 Excellent #### Enkhzul 16 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly ##### Enkhzul Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### HUAZHI 30 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant. ##### HUAZHI Stayed 3 nights in Oct 2023 Verified ### 8/10 Good #### LEE 12 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hangzhou Kempinski Hotel Concierge Yann 3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel ##### LEE Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### ROBERT 15 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent in all areas. I will definately stay again when in Hangzhou ##### ROBERT Stayed 5 nights in Nov 2025 Verified ### 8/10 Good #### Shane 20 Oct 2024 Liked: Cleanliness, property conditions & facilities Nice hotel near grand canal ##### Shane Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### LIN 23 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Classy business style hotel ##### LIN Stayed 5 nights in Sep 2024 Verified ### 8/10 Good #### Verified traveller 25 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool ##### Verified traveller Stayed 3 nights in Jul 2019 Verified ### 10/10 Excellent #### shuk ching 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點 ![](https://a.travel-assets.com/ugc/hotel-reviews/113af786-8ad0-4891-92dc-b670745ea4df-1756173743842.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/821432c1-c10f-4ab1-82c1-cfdfd40be378-1756173743877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/61d2e9cf-746d-4b94-8f0f-42a67371ce4c-1756173744788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### shuk ching Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Stine 23 Nov 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Flinke ansatte, nydelig rom Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk. ##### Stine Stayed 1 night in Nov 2023 Verified ### 10/10 Excellent #### Kim Chun 28 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。 ##### Kim Chun Stayed 1 night in Sep 2023 Verified ### 8/10 Good #### Christopher 28 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Food, gym, pool are highlights here Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property. ##### Christopher Stayed 5 nights in Jul 2021 Verified ### 10/10 Excellent #### Ming 26 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 挺不错的，服务态度也很好，下次来还会定 ##### Ming Stayed 2 nights in Apr 2021 Verified ### 10/10 Excellent #### ben 30 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel. Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return. ##### ben Stayed 1 night in Jan 2021 Verified ### 10/10 Excellent #### Suk Ling 14 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area. ![Bedroom](https://a.travel-assets.com/ugc/hotel-reviews/54876DBE12AB2D90C1C6F50FF5439F4AEFAE20E91573740398391.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby ](https://a.travel-assets.com/ugc/hotel-reviews/BFE66FC152480E01C3FEBFD29695F5AE4F21E8131573740476204.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby ](https://a.travel-assets.com/ugc/hotel-reviews/CC1C8DDC10401680522BB590D7BCE14147B7660F1573740620788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Suk Ling Stayed 2 nights in Oct 2019 Verified ### 6/10 Okay #### Verified traveller 31 Aug 2019 Liked: Cleanliness, room comfort #### Feedback 第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。 ##### Verified traveller Stayed 4 nights in Aug 2019 Verified ### 10/10 Excellent #### Shayne 21 Feb 2026 ##### Shayne Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### HOI YING 12 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities ##### HOI YING Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Dani 15 Nov 2025 ##### Dani Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Man Ching 26 Sept 2025 ##### Man Ching Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Hui Tong 16 Sept 2025 ##### Hui Tong Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Verified traveller 9 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Dahye 9 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dahye Stayed 3 nights in Dec 2024 Verified ### 6/10 Okay #### Carlos 16 Jun 2024 ##### Carlos Stayed 1 night in Jun 2024 Verified ### 8/10 Good #### Samuel 13 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Samuel Stayed 1 night in May 2024 ---