Title: Banyan Tree Hangzhou Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Banyan Tree Hangzhou Lakefront hotel with 3 restaurants and marina ![Two Bedroom Jetpool Villa (Lake View) | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/90b3992b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/9da45a42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/90974c95.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/a4cc4b1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![LCD TV](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/1f8a7259.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled in Xihu, Banyan Tree Hangzhou offers a tranquil retreat with a marina, terrace, and coffee shop. Unwind with aromatherapy and hot stone massages at the spa or enjoy meals at one of three restaurants. The indoor pool and garden provide serene escapes while the hair salon helps you look your best. 8.8 Excellent ## Popular amenities - Hot tub - Pool - Bar - Spa - Parking included - Room service ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2933830&PinnedHotelID=2933830&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Water Terrace Suite, 1 King Bed, Terrace | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/0f96cd6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Water Terrace Suite, 1 King Bed, Terrace ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Air conditioning Free cots/infant beds LCD TV Pillow menu Blackout curtains - 1292 sq ft - 1 bedroom - Water view - Sleeps 3 - 1 King Bed ![Premier Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/f8d89d5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Water Terrace Suite, 1 King Bed, Terrace ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Air conditioning Free cots/infant beds LCD TV Pillow menu Blackout curtains - 1292 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/2f3bb46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Water Villa, 1 King Bed (Lake View) ### Highlights Garden Furnished balcony or patio Separate dining area Air conditioning Free cots/infant beds LCD TV Pillow menu Blackout curtains - 1292 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 King Bed ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/2f3bb46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Water Villa, 1 King Bed, (Lake View) ### Highlights Garden Furnished balcony or patio Separate dining area Air conditioning Free cots/infant beds LCD TV Pillow menu Blackout curtains - 1292 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 King Bed ![Two Bedroom Jetpool Villa (Lake View) | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/b1a2eb16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Jetpool Villa (Lake View) ### Highlights Garden Furnished balcony or patio Separate dining area Air conditioning Free cots/infant beds LCD TV Blackout curtains 2 bedrooms - 1938 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 2 King Beds ![Two Bedroom Family Villa (Lake View) | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2940000/2933900/2933830/f92c3865.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Family Villa (Lake View) ### Highlights Garden Furnished balcony or patio Separate dining area Air conditioning Free cots/infant beds LCD TV Blackout curtains 2 bedrooms - 1938 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 1 King Bed and 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Banyan-Tree-Hangzhou.h2933830.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Banyan-Tree-Hangzhou.h2933830.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.26927%2C120.08269&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=esg4yJ0Fv-_3E5B9UfN1LaiXKmE=) 2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000 #### What's nearby - Xixi Wetland Park - 1 min walk - 0.0 miles - Lingyin Temple - 6 min drive - 3.9 miles - West Lake - 9 min drive - 5.4 miles - Zhejiang University Yuquan Campus - 9 min drive - 4.1 miles - Hangzhou Botanical Garden - 9 min drive - 4.3 miles #### Getting around - Dongyue Station - 14 min walk - West Railway Station - 29 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 51 min drive #### Restaurants - ‪Sheraton Club Lounge - ‬5 min walk - ‪Satine - ‬1 min walk - ‪檀头山 - ‬3 min drive - ‪Waterlight Court - ‬2 min walk - ‪KFC (肯德基) - ‬4 min drive ## About this property ### Banyan Tree Hangzhou Luxury boutique hotel near West Lake Consider a stay at Banyan Tree Hangzhou and take advantage of a marina, a terrace and a coffee shop/cafe. Indulge in a Thai massage, a body treatment and a facial at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, brunch, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon. Additional perks include: - An indoor pool - Free self-parking - An outdoor tennis court, a round-trip airport shuttle (surcharge) and express check-out - Wedding services, meeting rooms and free newspapers Room features All 72 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and separate dining areas. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Designer toiletries, separate baths/showers and hairdryers - LCD TVs with digital channels - Furnished balconies or patios, wardrobes/cupboards and separate dining areas ## Similar properties ![Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3760000/3754400/3754314/7527b879.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Seasons Hotel Hangzhou at West Lake Xihu - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 194 reviews £486 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=3754314&PinnedHotelID=3754314&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/28000000/27730000/27721600/27721578/31862dca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Hangzhou Qianjiang New Town - Pool - 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12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=105804577&PinnedHotelID=105804577&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/5000000/4050000/4046400/4046327/2f2d2e90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Hangzhou Gongshu - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 229 reviews £95 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4046327&PinnedHotelID=4046327&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1180000/1172300/1172294/dc900af6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hyatt Hangzhou Shangcheng - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 429 reviews £161 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1172294&PinnedHotelID=1172294&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326646/b62aed17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Grand Hangzhou Wetland Park Resort Xihu - Pool - Spa - Kids pool - Parking included 8.8 Excellent 149 reviews £85 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4326646&PinnedHotelID=4326646&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/8600/8554/2a69f3bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Hangzhou Xihu - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 240 reviews £86 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8554&PinnedHotelID=8554&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/14000000/13570000/13563800/13563748/5c552e01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Midtown Shangri-La, Hangzhou Gongshu - Pool - Hot tub - Spa - Parking included 8.8 Excellent 217 reviews £105 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=13563748&PinnedHotelID=13563748&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/c60dc0c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Hangzhou Westlake Shangcheng - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 483 reviews £100 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - 24-hour return airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) - Free self parking on site ### Food and drink - 3 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas ### Restaurants on site - Baiyun Chinese Restaurant - Lobby Bar - Tea House - Water Light Court ### Things to do - 24-hour gym - Full-service spa - Hot tub - Indoor pool - Library - Outdoor tennis court - Sauna ### Family friendly - In-room cot - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Separate in-room dining area ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - Barbecue grill - Garden - In a national park - Marina - On a lake - Terrace ### Full-service spa - 10 treatment rooms - Aromatherapy - Body scrubs - Facials - Hot stone massages - Hot tub - Prenatal massages - Sauna - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Built in 2009 - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - LCD TV with digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Separate dining area ### More - Air conditioning - Desk - Free daily newspapers - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 400.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: CNY 600 per vehicle (one-way) - Rollaway bed fee: CNY 400.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Banyan Tree Hangzhou Banyan Tree Hotel Hangzhou Hangzhou Banyan Tree Banyan Tree Hangzhou Hotel Banyan Tree Hangzhou Hotel Hangzhou Banyan Tree Hangzhou Hotel Banyan Tree Hangzhou Hangzhou Banyan Tree Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does Banyan Tree Hangzhou have a pool? > Yes, this property has an indoor pool. ### Is Banyan Tree Hangzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Banyan Tree Hangzhou? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Banyan Tree Hangzhou? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at Banyan Tree Hangzhou? > Checkout is at noon. ### Does Banyan Tree Hangzhou provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies. ### Where is Banyan Tree Hangzhou located? > Located in Xihu, this luxury hotel is within a 5-minute walk of Xixi Wetland Park and National Wetland Museum of China. Cai Shenmiao and Zhejiang University Zijingang Campus are also within 3 miles (5 km). Dongyue Station is 14 minutes by foot and Huawu Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Banyan Tree Hangzhou Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 30 8 - Good 14 6 - Okay 5 4 - Poor 3 2 - Terrible 1 ### 10/10 Excellent #### Verified traveller 27 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店周邊環境優美，服務人員非常細心十分推薦入住 ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### HSUAN JUNG 13 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。 ##### HSUAN JUNG Stayed 1 night in Mar 2019 ### 4/10 Poor #### PD, Shanghai, China 7 Jan 2019 Liked: Cleanliness Disliked: Property conditions & facilities Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters. ##### PD Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveller 2 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 古樸典雅，食的玩的都好 古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。 ##### Verified traveller Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Verified traveller 30 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 享受假期 好乾淨，人少，服務好 ##### Verified traveller Stayed 3 nights in Nov 2018 ### 8/10 Good #### Verified traveller 23 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfort and nice hotel, thanks ##### Verified traveller Stayed 2 nights in May 2018 ### 10/10 Excellent #### Jun 7 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 入住体验分享 员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。 ![](https://a.travel-assets.com/ugc/hotel-reviews/s1517-p6cff2380-520e-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1535-p6d23e990-520e-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s24-p6ae01410-520e-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s602-p6b386d40-520e-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jun ### 2/10 Terrible #### meihua 7 Apr 2018 Disliked: Cleanliness, property conditions & facilities 酒店设施旧，清洁度差。完全不没达到五星酒店的标准 ##### meihua ### 8/10 Good #### PK, Hong Kong 4 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel Environment The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench. ##### PK Stayed 4 nights in Mar 2018 ### 8/10 Good #### Frank, Singapore 5 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Hotel Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges! ##### Frank Stayed 2 nights in Jan 2018 ### 10/10 Excellent #### Verified traveller 30 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice and clean hoteI. Friendly and helpful My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi. ##### Verified traveller Stayed 4 nights in Dec 2017 ### 4/10 Poor #### Ernest, Hong Kong 13 Nov 2017 Liked: Property conditions & facilities Disliked: Staff & service #### Disappointing service The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again ##### Ernest Stayed 2 nights in Nov 2017 ### 8/10 Good #### C, Shanghai 14 May 2017 Liked: Cleanliness, staff & service, room comfort #### Great weekend away The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return. ##### C ### 10/10 Excellent #### yingnan 14 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 淡泊宁静致远 享受型酒店，各方面条件不用说了，非常非常棒。以后还会来。 ##### yingnan ### 6/10 Okay #### Verified traveller 1 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities 1\. 相對於悦榕莊其他飯店，杭州這間整體而言有點失望。 2. 以這樣價位的飯店而言，有點不值得。 3. 游泳池、水療池等，水質不乾淨，而且陰暗，地點不優。 ##### Verified traveller ### 10/10 Excellent #### Verified traveller 16 Aug 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다. ##### Verified traveller ### 10/10 Excellent #### Verified traveller 28 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A special kind of resort Very relaxing and enjoyable especially those who enjoy isolation from busy city life. ##### Verified traveller ### 8/10 Good #### Chung-Jong, 台北 18 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 景美、房子高、設計風格佳，餐飲不錯 整體設計令人舒適，庭園景觀與西溪濕地自然結合，餐廳提供的餐飲性價比合理，口味不錯。但是位處濕地，蚊蟲孳生，服務員也沒有在入住時提醒房內有蚊蟲液，以致半夜被蚊子叮咬，臉部，腳上全是蚊子叮的紅斑，留下遺憾! ![](https://a.travel-assets.com/ugc/hotel-reviews/s1520-p79ffccc0-4cce-11e6-b143-1efd9bed7faa-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chung-Jong ### 10/10 Excellent #### Wan Jhen, CA, USA 3 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel. The SPA is great! ##### Wan Jhen ### 8/10 Good #### Hsin-Yu, 台灣 29 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 詩情畫意 環境非常清幽的渡假酒店，客房相當寬敞，但跟三亞悅榕庄比起來還是算小，很喜歡露台空間，不怕蚊蟲的話是可以發懶一下午的，但整體設計應該可以再古色古香一點。官網上寫提供酒精以外的免費迷你吧，但實際上被告知都是要付費的，資訊應該要改一下 早餐樣式不算太多，但中式餐點大致上是好吃的，西式的就不太行 服務還算熱情親切，但退房那天明明有被允許延遲退房了，門卡卻刷不過，還得大老遠走回前台重新設定，第一次遇到這樣的情形，覺得不是太貼心 泳池開放的時間也太晚，終於有空游的時候卻還在清理，建議早點開放吧，10:00-22:00之間人都在外頭玩呢，可惜了沒辦法好好享受設施 另外酒店位置太偏，在市中心打車常常被拒絕，千萬別太晚回飯店 ##### Hsin-Yu ### 10/10 Excellent #### Verified traveller 11 Jan 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### It's wonderful!!! It's wonderful.남편의 생일을 항주 반얀트리에서 맞았다. 직원들의 서비스태도에 감동받았고, 항주라는 곳을 잊지 못하게 되었다. 반얀트리는 그야말로 작은 항주이다. 호텔 객실상태, 서비스 모두가 너무나 훌륭했으며, 자연그대로 노출되어있는 정원은 보는 것 자체만으로도 힐링이 되었다. 내년에는 아이와 부모님과 다시 찾을 생각이다. Lucy, 真谢谢你！！！ ##### Verified traveller ### 8/10 Good #### Verified traveller 16 Nov 2015 Liked: Staff & service, property conditions & facilities, room comfort #### Hotel in beautiful natural setting The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room. ##### Verified traveller ### 10/10 Excellent #### Po-Huai 12 Oct 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Definitely will return Fantastic experience in this resort. Superb room and perfect service made me a great vacation. Remote location from downtown Hangzhou may be a advantage if you want to enjoy the peaceful moment. ##### Po-Huai ### 10/10 Excellent #### Verified traveller 21 Jul 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice view & service! ##### Verified traveller ### 8/10 Good #### Verified traveller 25 Jun 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good experience very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony. ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [All-Inclusive Hotels in Chania](https://www.expedia.co.uk/Destinations-In-Chania-All-Inclusive-Hotel.0-0-d6046551-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Panama City Beach](https://www.expedia.co.uk/Panama-City-Beach-Hotels.d8021.Travel-Guide-Hotels) > > [TravelodgeUK Hotels in Ely](https://www.expedia.co.uk/Ely-Hotels-Travelodge-UK.0-0-d55304--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [Holiday Parks Denmark](https://www.expedia.co.uk/Denmark-Holiday-Parks.d47-aaHolidayParks.Travel-Guide-Accommodation) > > [Athineon Hotel](https://www.expedia.co.uk/Rhodes-Hotels-Athineon-Hotel.h1222259.Hotel-Information) > > [Iberostar Selection Marbella Coral Beach](https://www.expedia.co.uk/Marbella-Hotels-Iberostar-Selection-Marbella-Coral-Beach.h2311.Hotel-Information) > > [4 Star Hotels in Norwich City Center](https://www.expedia.co.uk/4Star-Norwich-City-Center-Norwich-Hotels.s40-n3000662811-0.Travel-Guide-Filter-Hotels) > > [Best Western Plus Miami Intl Airport Hotel & Suites Coral Gables](https://www.expedia.co.uk/Miami-Hotels-Best-Western-Premier-Miami-Intl-Airport-Hotel-Suites-Coral-Gables.h3883277.Hotel-Information) > > [Sheraton Milan San Siro](https://www.expedia.co.uk/Milan-Hotels-Sheraton-Milan-San-Siro.h8659.Hotel-Information) > > [Pulitzer](https://www.expedia.co.uk/Barcelona-Hotels-Hotel-Pulitzer-Barcelona.h1079729.Hotel-Information) > > [Hotels in Santa Margherita Ligure](https://www.expedia.co.uk/Santa-Margherita-Ligure-Hotels.d4907.Travel-Guide-Hotels) > > [Clarion Hotel Charlecote Pheasant](https://www.expedia.co.uk/Warwick-Hotels-The-Charlecote-Pheasant-Hotel.h55542373.Hotel-Information) > > [B&B Norfolk](https://www.expedia.co.uk/Norfolk-Bed-And-Breakfasts.d6046223-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Holiday Inn Paris Opéra Grands Boulevards by IHG](https://www.expedia.co.uk/Paris-Hotels-Holiday-Inn-Paris-Opera-Grands-Boulevards.h19247.Hotel-Information) > > [Winery Hotels in Castilla - La Mancha](https://www.expedia.co.uk/Destinations-In-Castilla-La-Mancha-Winery-Hotels.0-0-d6047898-tWineryHotels.Hotel-Filter-Destinations) > > [Hotels in Birstall](https://www.expedia.co.uk/Birstall-Hotels.d3000430876.Travel-Guide-Hotels) > > [Asakusa View Hotel Annex Rokku](https://www.expedia.co.uk/Tokyo-Hotels-Asakusa-View-Hotel-Annex-Rokku.h41055023.Hotel-Information) > > [Villa Olga Kassiopi with private pool](https://www.expedia.co.uk/Corfu-Hotels-Villa-Olga-Kassiopi-With-Private-Pool.h57345348.Hotel-Information) ### Flights > [Neos S.P.A.](https://www.expedia.co.uk/Neos-SPA-Flights.cNO.Travel-Guide-Airlines) > > [Flights from Hamilton (YHM) to Bristol (BRS)](https://www.expedia.co.uk/lp/flights/yhm/brs/hamilton-to-bristol) > > [British Airways London (LHR) to Istanbul (IST) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-heathrow-to-istanbul/ba/lhr/ist) > > [British Airways Piarco (POS) to Gatwick (LGW) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-piarco-intl-to-gatwick/ba/pos/lgw) > > [Flights from Southampton (SOU) to Ballasalla (IOM)](https://www.expedia.co.uk/lp/flights/sou/iom/southampton-to-isle-of-man) > > [Flights from Norwich (NWI) to Aberdeen (ABZ)](https://www.expedia.co.uk/lp/flights/nwi/abz/norwich-to-aberdeen) > > [Flights from Aberdeen (ABZ) to Santa Cruz (FNC)](https://www.expedia.co.uk/lp/flights/abz/fnc/aberdeen-to-funchal) > > [Aer Lingus Derby (EMA) to Belfast (BHD) flights](https://www.expedia.co.uk/lp/flight-routes/aer-lingus-from-east-midlands-to-george-best-belfast-city/ei/ema/bhd) ### Cars > [Car hire in Cala Tarida](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Cala-Tarida.d6048074.Car-Hire-Guide) ### Activities > [Things to do in Zadar](https://www.expedia.co.uk/Things-To-Do-In-Zadar.d6050108.Travel-Guide-Activities) ### Packages > [Petra Holidays](https://www.expedia.co.uk/Petra.d181072.Holidays-City-Breaks) > > [Cabbage Beach](https://www.expedia.co.uk/Cabbage-Beach-New-Providence-Island.d6087083.Attraction)