Title: The Dragon Hotel Hangzhou Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6084457&destination=Hangzhou%2C+Zhejiang%2C+China&selected=1396145&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Dragon Hotel Hangzhou Travelers find wellness at the spa with reflexology treatments, swim in the indoor pool, and dine at three restaurants after exploring the area ## Photo gallery for The Dragon Hotel Hangzhou ![Exterior - The Dragon Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/ae2d90e4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![3 restaurants, lunch served - The Dragon Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/3bfd22ce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, outdoor pool - The Dragon Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/w2999h1996x1y0-e772cac5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - The Dragon Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/b42e895e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (CNY 117 per person) - The Dragon Hotel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/b9f7eb91.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Dragon Hotel Hangzhou in Xihu creates a wellness-focused retreat with spa treatments, yoga classes, and fitness options. Guests shop on-site and choose from multiple dining experiences, including poolside al fresco meals or garden relaxation, all supported by attentive staff. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1396145&PinnedHotelID=1396145&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Executive Deluxe Room ![Executive Deluxe Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/58c28a7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe Room - 549 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Suite ![Deluxe Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/f5ca5440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite - 936 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premier Room ![Premier Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/968c5b7c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room - 538 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Superior Room ![Superior Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/1da26fef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - 388 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### View all photos for Deluxe Room ![Deluxe Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1400000/1396200/1396145/2583d427.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - 549 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-The-Dragon-Hotel-Hangzhou.h1396145.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-The-Dragon-Hotel-Hangzhou.h1396145.Hotel-Information) ## About the area Located in Xihu neighbourhood, The Dragon Hotel Hangzhou is connected to a shopping centre. West Lake Expo Museum and Hangzhou Opera are cultural highlights, and some of the area's activities can be experienced at Wulinmen Wharf and Xianghu Tourism Resort. Travelling with kids? Consider Zhejiang Science and Technology Museum and Zhejiang Museum of Natural History. Spend some time exploring the area's activities, including golfing. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.26673%2C120.14303&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0hEbsHCw0T8-3EoXsSrK66up2b8=) 120 Shuguang Road, Xihu Area, Hangzhou, Zhejiang, 310007 ### What's nearby - ![West Lake](https://images.trvl-media.com/place/6141424/44000193-9651-4247-a75f-903efc20ccb8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 17 min walk \- 0.9 miles - Yellow Dragon Sports Center 8 min walk \- 0.5 miles - Zhejiang University Yuquan Campus 2 min drive \- 1.0 mile - Wulin Square 3 min drive \- 1.6 miles - Hangzhou Tower Shopping Mall 3 min drive \- 1.7 miles ### Getting around - Huanglong Cave Station 11 min walk - Hangzhou Station 17 min drive - Hangzhou (HGH-Xiaoshan Intl.) 42 min drive ### Restaurants - D'cafe 11 min walk - 忠儿面馆 7 min walk - Starbucks 星巴克 16 min walk - Grandma's Home 16 min walk - 你别走（黄龙店） 10 min walk ## About this property ### The Dragon Hotel Hangzhou Luxury family-friendly hotel near West Lake Take advantage of a nightclub, a terrace and shopping on-site at The Dragon Hotel Hangzhou. Indulge in a deep-tissue massage, a body treatment and aromatherapy at the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, al fresco dining and a poolside location. Fitness classes and yoga classes are offered at the health club; The Dragon Hotel Hangzhou also has a coffee shop/cafe, a garden and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Other perks include: - An indoor pool and an outdoor pool - Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge) - An electric car charging station, a porter/bellboy and wedding services - A lift, tour/ticket information and a front desk safe Room features All 566 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-compatible safes. Other conveniences in all rooms include: - Children's slippers and free infant beds - Bathrooms with Jetted bath and designer toiletries - 37-inch HDTVs with premium channels and DVD players - Wardrobes/cupboards, separate sitting areas and video game consoles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/5000000/4050000/4046400/4046327/39acb0c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Hangzhou Gongshu - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 242 reviews £98 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=4046327&PinnedHotelID=4046327&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/5000000/4050000/4044000/4043919/cd76847a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Wulin Gongshu - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 553 reviews £65 includes taxes & fees 6 Apr - 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28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=111623356&PinnedHotelID=111623356&HadPinnedHotel=true®ionId=-1&adults=2) ![Concept Double Room | View from room](https://images.trvl-media.com/lodging/118000000/117400000/117391200/117391115/d53f1649.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pagoda Hotel Hangzhou West Lake Wulin Downtown Hangzhou - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 5 reviews £70 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=117391115&PinnedHotelID=117391115&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111720000/111719100/111719005/e72a8f5e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pagoda Hotel Hangzhou Zijingang Xihu - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 9 reviews £54 includes taxes & fees 30 Mar - 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Electric car charging station on site - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) - Limo/town car service - Parking on site (surcharge) - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 117 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - D Cafe Buffet Restaurant - Grand Dragon Restaurant - Veranda Restaurant ### Things to do - Billiards/pool table - Fitness classes - Full-service spa - Health club - Indoor pool - Nightclub - Outdoor pool - Sauna - Shopping - Steam room - Yoga classes ### Family friendly - Babysitting - DVD player - In-room cot - Indoor pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre (12,917 square foot of space) - Meeting rooms ### Outdoors - Garden - In a regional park - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hydrotherapy - In-room massages - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 16 floors - 5 buildings - Built in 1988 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Pillow menu - Premium bedding ### Bathroom - Bidet - Children's slippers - Designer toiletries - Dressing gowns - Hair dryer - Jetted bathtub - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 37-inch HDTV with premium satellite channels - DVD player - IPod dock - Video game console ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Connecting rooms available - Free daily newspapers - Iron/ironing board on request - Laptop-compatible safe - Phone - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 460.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 117 per person - Airport shuttle fee: CNY 650 per person (one way) - Rollaway bed fee: CNY 460.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Parking height restrictions apply Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Dragon Hangzhou Dragon Hotel Dragon Hotel Hangzhou The Dragon Hotel The Dragon Hangzhou Hangzhou The Dragon Hotel Hangzhou Hotel The Dragon Hotel Hangzhou Hangzhou The Dragon Hotel Hangzhou Hotel Hangzhou ## Frequently asked questions ### Does The Dragon Hotel Hangzhou have a pool? ### Is The Dragon Hotel Hangzhou pet-friendly? ### How much is parking at The Dragon Hotel Hangzhou? ### What time is check-in at The Dragon Hotel Hangzhou? ### What time is check-out at The Dragon Hotel Hangzhou? ### Does The Dragon Hotel Hangzhou provide a shuttle to the airport? ### Where is The Dragon Hotel Hangzhou located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Dragon Hotel Hangzhou Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Location ### 9.0 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 91 8 - Good 50 6 - Okay 9 4 - Poor 5 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Verified traveller 28 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ##### Verified traveller Stayed 2 nights in Aug 2019 Verified ### 10/10 Excellent #### Verified traveller 13 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 広く素晴らしい庭園と眺望の良い部屋と良質な朝食のホテル ジェットバス付き部屋というように明記されていた部屋をHOTELS. COM で予約したが、このホテルで通された部屋にはジェットバス付ではなかったため、ホテルに掛け合うとともに、HOTELS.COMにも電話した。3時間以上も時間がかかったが、HOTELS.COMでは結局ジェットバス付の部屋を用意してくれそうもなかった。ところが、日本語を話せる非常に親身になってくれたマネージャーが対応してくれ、ジェットバス付の部屋ではなかったが、眺望の非常に良いワンランク上のスイートルームに通してくれた。 ところで、このホテルの庭園は広く、よく整備されていて、素晴らしかった。また、朝食レストランはゆったりして作りで、非常に広く、中華・和食・洋食と多種多様な料理が並んでいた。料理の質も非常によかった。 ホテル周辺には、歩いても行ける有名な観光地である西湖に行くことができ、またタクシーで15元ほどのところに有名な清河街もある。 ジェットバス付の部屋ではなかったが、このホテルをえらんで大変良かったと思っている。 ##### Verified traveller Stayed 1 night in May 2019 Verified ### 6/10 Okay #### Barbara 25 Apr 2019 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Helles Hotel am Berg, für Raucher geeignet Wir haben 4 Nächte in diesem Hotel verbracht und waren leider nicht so zufrieden. Die erste Nacht mussten wir in einem Raucherzimmer verbringen und obwohl wir sofort zur Rezeption gingen, um zu tauschen, wurde uns das erst am nächsten Tag zugebilligt. Für uns eine starke Einschränkung, da wir die Nacht nicht schlafen konnten wegen des üblen Geruchs, noch dazu mit unserem Sohn. Sein Beistellbett war hart wie Stein, da hätte er gleich auf dem Boden schlafen können. Weder der Kühlschrank noch die Kaffeemaschine noch der Abfluss im Bad funktionierte richtig. Schön waren der Hotelgarten und die Einrichtung des Hotels. Das Personal war freundlich, sprach aber kein Englisch. Selbst in Nichtraucherbereichen wurde geraucht, überall Aschenbecher. ##### Barbara Stayed 4 nights in Apr 2019 Verified ### 10/10 Excellent #### Verified traveller 5 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とても広くて綺麗で良かったです ##### Verified traveller Stayed 2 nights in Mar 2019 Verified ### 4/10 Poor #### Verified traveller 2 Apr 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities 部屋の電話の使い方が最後までわからなかった。 ##### Verified traveller Stayed 1 night in Mar 2019 Verified ### 8/10 Good #### david 26 Feb 2019 Liked: Staff & service, property conditions & facilities #### Bruyant Hotel bruyant avec des travaux sur le meTro en construction à côté ##### david Stayed 1 night in Feb 2019 Verified ### 10/10 Excellent #### Verified traveller 3 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience, great staff Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. ##### Verified traveller Stayed 4 nights in Sep 2018 Verified ### 8/10 Good #### joshua 15 Sept 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### 의사소통이 안됩니다 영어를 할줄 아는 사람이 거의 없어요. 제가 번역기로 중국말을 해야할 정도에요. 외국인들이 이용하기엔 많이 불편하네요 ##### joshua Stayed 2 nights in Sep 2018 Verified ### 10/10 Excellent #### Verified traveller 26 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 很舒适很干净 ##### Verified traveller Stayed 1 night in Aug 2018 Verified ### 10/10 Excellent #### KWANGHO 29 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 청결하고 분위기가 좋았습니다 역시 고급 호텔이라서 서비스도 친철하네요 호텔위치는 보통입니다 ![](https://a.travel-assets.com/ugc/hotel-reviews/s1175-pfa381160-7b87-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1352-p21d25000-7b88-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1542-peda9a6c0-7b87-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1587-p041a95e0-7b88-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### KWANGHO Stayed 1 night in Jun 2018 Verified ### 6/10 Okay #### Verified traveller 19 Jun 2018 Liked: Cleanliness, room comfort #### Slow Internet The environment is excellent but not suitable for business trip. Internet very slow. Front desk cannot exchange cash to Chinese currency. ##### Verified traveller Stayed 5 nights in Jun 2018 Verified ### 10/10 Excellent #### Verified traveller 13 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 整體不錯 ##### Verified traveller Stayed 1 night in Jun 2018 Verified ### 4/10 Poor #### Alicia 28 May 2018 Disliked: Cleanliness, staff & service, property conditions & facilities The room we were given after checking in was moldy, had stains on the carpet and the curtain was not properly attached to the railing. We insisted on having the manager look a the room so he could personally see the conditions of the rooms in his hotel. The manager did not speak any English so had one of his employees act as a translator. After showing them the moldy shower, the translator asked what the problem was!?!? We pointed out the mold in the shower and the other problems with the room (curtains, and stained carpet) and they agreed to move us to a different room in a different tower. There was a small amount of mold in the shower in some difficult-to-reach places new room, but overall the new room was quite clean and pleasant and in good condition. If you book a room here, keep in mind that unless the hotel staff thinks you are someone important, or are willing to complain, you may end up in a very poor condition room. The first room we were given was worse than many rooms I've had in cheap travel motels in the USA. ##### Alicia Stayed 4 nights in May 2018 Verified ### 10/10 Excellent #### KOOKHEE 10 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5월초 모기조심 5월초에 갔는데 날씨가 습해서 그런지 모기가 많았습니다. ##### KOOKHEE Verified ### 10/10 Excellent #### Verified traveller 22 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 房間大 早餐好 附近除了西湖什麼都沒有 ##### Verified traveller Verified ### 10/10 Excellent #### hung wei 18 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 環境整潔、服務人員有禮貌、房間很大，位置距西湖也很近，印象深刻的是當刷卡進電梯到達住房樓層後，牆上標誌會隨你刷卡的房號閃燈引導你快速地到達你的房間，非常便利 ##### hung wei Verified ### 10/10 Excellent #### Steve 10 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous stay in hangzhou This is a five sta4 hotel that really is five stars yet it is reasonably priced. The hotel is dry clean, updated, staff really cares and the location is fantastic if you wish to be close to west lake. The gym is also aws9me and the casual local restaurant is wonderful. I can’t say enough good things about this hotel. The only thing to be aware of ( if coming from the us) is that not mainy of the staff speak engliish so communication can be challenging, but also fun, they really try. Great place ##### Steve Stayed 6 nights in Mar 2018 Verified ### 8/10 Good #### Chan 25 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店位置很好，位房舒適，安靜。 ##### Chan Verified ### 10/10 Excellent #### Verified traveller 15 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful hotel. Only the problem is that it has no place for light supper, though it has nice restaurants for big dinner. ##### Verified traveller Stayed 3 nights in Jan 2018 Verified ### 10/10 Excellent #### Scubasylv 10 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice hotel close to West Lake and shopping. Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant is very, very good; kind of a foodie place. Did not try out the spa but it looked very nice. ##### Scubasylv Stayed 3 nights in Oct 2017 Verified ### 8/10 Good #### Wa Wai David 9 Oct 2017 Liked: Cleanliness, property conditions & facilities, room comfort 入住时的速度较慢。 明明我订的是非吸烟房，可前台接待的小姑娘却表示吸烟房可不可以。 找了半天才给了一间，可却是一开始就问她的那一层房间 （她当时回答没有了， 不知为何最后还是有）。 看来前台员工的专业度还是不够。 酒店其他方面还不错，离外资5星有差距，准确地说算4星半。 ##### Wa Wai David Stayed 1 night in Oct 2017 Verified ### 6/10 Okay #### Wa Wai David 9 Oct 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### 前台员工培训不足 港入住登记时， 接待的小姑娘可能是新入职的， 没见过我的港澳同胞回乡证，便说这证不能用， 要我出示身份证。 经旁边资深员工的提点，才接受了回乡证的登记和入住。 这虽然只是一点小插曲，无伤大雅，但反映出酒店对新入职员工，特别是前台员工的培训不足。 ##### Wa Wai David Stayed 1 night in Oct 2017 Verified ### 8/10 Good #### jinho 21 Aug 2017 #### 하드웨어 5성급 소프트웨어는 3성급 처음 도착했을때 로비의 피아노 소리가 고급스러웠으나, 역시 관리상태가 미흡함이 있었음 퇴근하려고 손님을 외면하려는 바 직원 및 아무 생각없는 조식부페의 서빙 등등 ##### jinho Stayed 1 night in Aug 2017 Verified ### 8/10 Good #### Verified traveller 3 Jun 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### くつろげるホテル 西湖は少し離れていますが、散歩ならちょうどいい距離でした。建物はゆったりとしたつくりでくつろげました。スタッフは皆親切なのですが、英語があまり通じない点残念でした。 ##### Verified traveller Stayed 1 night in May 2017 Verified ### 10/10 Excellent #### Fee Man Julie 22 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good service and value for money. Within working distance to the West lake. ##### Fee Man Julie ---