I went through Expedia and wasn't aware of check in time and arrived 4 hours before check in time so me and my family, without our personal vehichle and no room to freshen up in made use of lobby....tired from traveling all day. Staff did an excellent job is making sure we were comfortable and got us in our room as soon as possible. It was a misfortune though. And got off to a rough start I was never told when check in time was nor was ever told of them being booked! But we made due.
Traveller from j
Adjacent to the Lake Buena Vista Factory Outlet Mall, Lake Buena Vista Resort is 2 miles from the Downtown Disney® area and …More
Great facility but they did not follow up and take care of problems. Called 3 times to have the toilet and tub fixed and they did not get fixed until the toilet plugged and I asked to dread to a manager. We came back at 11 pm after being out all Dostoyevsky to find housekeeping left our door open, I called and they sent maintenance up but the said the couldn't fix it til morning. In the morning we made sure we pulled the door shut and made sure it looked and when we returned again our door was left open and it was not fixed!!! I spoke to the manager again and ge said he felt terrible and would credit us one night, which was not a big deal to me as I was frustrated that the py never follow up on what the they promise and room security was a big ball to drop!!! Well, it's been over a week since they said they would credit the one night and the still haven't. I even called and left a voicemail with the reservation manager and he has not called me back. The hotel management really needs to step up and follow up as promised as guests should not have to get frustrated like thus while in vacation, they need some customer service training!!!
Oh, I also had to go down many of the times because the weren't picking up the phone.
Traveller from canada
With frequent complimentary scheduled shuttles to the Magic Kingdom® resort, Animal Kingdom®, EPCOT® and Hollywood Studios® …More
Came here with my two teenagers for Spring Break. Wanted to be in South Beach but the price there was ridiculous and way over priced. This hotel is beautiful and the staff was friendly and the facility was clean. I was pleasantly surprised when I walked into the room it was spacious, and modern comparing to what the outside of the building looked like. It was worth the money and I would definitely recommend to my friends. The only down side was the TV had horrible reception as well as the internet. Anyway, I would definitely stay there again because the price was excellent considering it was Spring Break and the drive to South Beach even with the traffic was really not that bad (30 mins taking 112 and I95).
Traveller from Orlando, FL
Situated in Doral, this spa resort is close to Tobie Wilson Park, Miami International Mall, and Miami Springs Golf Course …More
Paid extra for penthouse. Some of furniture had been removed. Asked about it and told it was in another room. They had no more to replace it. So all room service had to be eaten on floor. No table or chairs. Also never got a wash cloth. Had to ask but never received any. Four days !
This Miami Beach all-suites hotel overlooks white sand beach from its location on Millionaire's Row. The hotel is 2 blocks …More
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