I went through Expedia and wasn't aware of check in time and arrived 4 hours before check in time so me and my family, without our personal vehichle and no room to freshen up in made use of lobby....tired from traveling all day. Staff did an excellent job is making sure we were comfortable and got us in our room as soon as possible. It was a misfortune though. And got off to a rough start I was never told when check in time was nor was ever told of them being booked! But we made due.
Traveller from j
Adjacent to the Lake Buena Vista Factory Outlet Mall, Lake Buena Vista Resort is 2 miles from the Downtown Disney® area and …More
Great facility but they did not follow up and take care of problems. Called 3 times to have the toilet and tub fixed and they did not get fixed until the toilet plugged and I asked to dread to a manager. We came back at 11 pm after being out all Dostoyevsky to find housekeeping left our door open, I called and they sent maintenance up but the said the couldn't fix it til morning. In the morning we made sure we pulled the door shut and made sure it looked and when we returned again our door was left open and it was not fixed!!! I spoke to the manager again and ge said he felt terrible and would credit us one night, which was not a big deal to me as I was frustrated that the py never follow up on what the they promise and room security was a big ball to drop!!! Well, it's been over a week since they said they would credit the one night and the still haven't. I even called and left a voicemail with the reservation manager and he has not called me back. The hotel management really needs to step up and follow up as promised as guests should not have to get frustrated like thus while in vacation, they need some customer service training!!!
Oh, I also had to go down many of the times because the weren't picking up the phone.
Traveller from canada
With frequent complimentary scheduled shuttles to the Magic Kingdom® resort, Animal Kingdom®, EPCOT® and Hollywood Studios® …More
It was wonderful - friendly staff, great food, facilities comfortable, wifi in room, had pool, gym and Starbucks right downstairs etc. And as they were connected to a shopping mall so retail therapy....Great few days!
Traveller from Kingston, Jamaica
Connected to Florida Mall's 250 stores and restaurants, this hotel is 6 miles from the Orange County Convention Center …More
Zimmer, Essen, Strand, poolanlage gut bis Seth gut. Wer sich das 35.- Euro parken sparen will kann 2 Hotels weiter am Public Parkplatz für 10.-/ Tag parken. Eine echte Sauerei ist der automatische Tipp der auf jeder re. Ist. Und der obwohl anders vermerkt immer gebucht wird. ..:-( Personal ist schlecht.
Traveller from aus deutschland münchen
This Miami Beach all-suites hotel overlooks white sand beach from its location on Millionaire's Row. The hotel is 2 blocks …More
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