Ratings based on 2,399 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller from Los Angeles
One word: DISASTROUS..
Posted 28-Sep-2016
Pros: Location within the city is fantastic. That's about it.
Cons: Being upfront about fees and construction prior to booking.
Location: Union Square, heart of it all.
Let's start with the most obvious problem: this hotel is undergoing massive renovations which begin at 7:30 AM, and there's obviously not a word of it when booking it.
On night one, our room was situated directly above a recycling plant, with the sound of hundreds of glass bottles being shuffled around until at least 2am, only to start again at 5am. Insane. We barely slept.
Requesting a change of room was met with a lot of resistance as we could not accommodate their cleaning crew deadline of being back by 3pm. We were back by 3:30pm. It was after much arguing that the staff finally agreed to move us. We were finally able to catch up on some sleep until construction began at 7:30 AM. Had to navigate around construction, toolboxes and workers to exit.
Upon leaving, we were told we would have our facility fee waved, which includes "free" WiFi and access to a gym of facility, something we were never told about checking in.
Additionally, valet parking is off site, and takes 30 minutes to bring your car upfront.
The staff does their best to be accommodating,, but honestly, there was such a lack of disclosure upfront that the place feels like a ripoff.
DOES NOT deserve its rating or the money we paid.
Comment from Hotel Management
30-Sep-2016 by Tyler L, Hotel Management
Thank you for taking the time to review us. We apologize you were inconvenienced by the upgrades taking place in our hotel. We will review this feedback with our team to help us improve. We wish your stay would have been more enjoyable and appreciate you taking the time to let us know. Thanks again.
by A verified traveller
Under construction
Posted 28-Sep-2016I will no longer use Expedia. I'm sick of getting to a hotel and having it be under construction. $250 a night and banging and construction everywhere!!! This should be made clear up front. I have been an Expedia member for over 10 years and I'm done.
Comment from Hotel Management
30-Sep-2016 by Tyler L, Hotel Management
Thank you for sharing your stay with us. We are sorry to hear you were inconvenienced by the upgrades taking place at our hotel. We appreciate your feedback, thank you again.
by A verified traveller from Los Angeles
Cheaters!!!!
Posted 27-Sep-2016
Pros: Location
Cons: burn it down and start over.
The rooms look nothing like the pictures. Old, run down, kind of gross. The hotel is under construction/remodeling and the remodeled rooms are just as bad as the old ones. TOTAL RIP-OFF!!!! Complained to the front desk, who didn't care and admitted they had never been in any of the rooms. Horrible service, horrible place.
Comment from Hotel Management
29-Sep-2016 by Tyler L, Hotel Management
Thank you for sharing this unfortunate experience with us. We are sorry to hear you were unsatisfied with your stay. Thank you for letting us know.
by A verified traveller from 台灣
靠近鬧區的飯店
Posted 20-Sep-2016
Pros: 靠近鬧區
Cons: 隔間跟房間門都是木板無法帶給人安全感, 入住時同樓層在施工, 所以環境看起來不是太好
Location: 聯合廣場
床很舒適, 但是入住時同樓層在施工, 所以環境看起來不是太好, 房間的設計感還不錯, 但是隔間是木板, 感覺有點不太安全也不夠安靜
by A verified traveller from connecticut
Dark and noisy
Posted 19-Sep-2016The hotel diva is not our style. It is very modern and very dark. The room was clean and decently sized. But my overall impression is that the hotel was dark and dungeonous.
The hotel is currently going through renovations. The fitness center is closed (they partnered with a gym around the corner) and construction picked up at 7:00 am on Sunday morning. For this, they charged a $15 resort fee. Hotel Diva is a far cry from a resort.
On the plus side, location was good and the adjoining Mexican restaurant was delicious.
by A verified traveller
Gut gelegenes Hotel am Union Square
Posted 17-Sep-2016Es war alles ok! Wir würden wiederkommen! Das Bett war sehr gemütlich und bequem und das Zimmer groß.
by A verified traveller
Hotel is under construction. Was not disclosed
Posted 16-Sep-2016Only one elevator and the construction crew used the same one. As a result it took upwards of 15 minutes to get an elevator.
Comment from Hotel Management
18-Sep-2016 by Tyler L, Hotel Management
Thank you for taking the time to review us. We apologize about the elevator delays and will discuss this with our team to help us improve the speed. Thank you again, we wish your stay would have been more enjoyable.
by A verified traveller
Wasnt told it was under construction
Posted 10-Sep-2016Good service till checking in later the guy up front was slow and rude
by A verified traveller from Berlin
Kleines Hotel in zentraler Lage
Posted 08-Sep-2016Das Hotel liegt nahe am Union Square sehr zentral. Unser Zimmer ging nach hinten raus und war dementsprechend ruhig. Hervorzuheben ist die Freundlichkeit des Personals. Unser gesamtes Gepäck ist auf dem Flug verschwunden, das Team der Rezeption hat uns viele Telefonate mit der Airline abgenommen und sich sehr zuvorkommend gekümmert. Zum Trost gab es noch eine Flasche Wein. Vielen Dank für die Hilfe! Wir können das Hotel uneingeschränkt empfehlen.
by A verified traveller from n
Great location
Posted 04-Sep-2016 Very comfortable and clean place shopping dining with walking distance I always love San Francisco and I really like this place first time I got a good impression totally recommend this place
