Ratings based on 2,361 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Convenient location, near great restaurants

Posted 22-Aug-2016
Pros: The wonderful staff
The hotel was under construction, plastic tarps draped all over the floor we stayed on It looked better in the photos that in person. The hotel staff was wonderful.
3out of 5
by A verified traveller from Seattle


Posted 18-Aug-2016
Pros: Room was dark, mostly quiet (until the morning construction) Comfortable bed.
Cons: room needed updating
Location: Near the Westin, who had free wifi in their lobby. Hung out there while waiting for room to be ready.
Too much construction, elevators and hallway looked like Dexter's Kill Room. Window looked onto a brick wall. Felt like my first NYC apartment!
1out of 5
by A verified traveller from vancouver, bc

Not great

Posted 03-Aug-2016
Pros: location
Cons: Staff needs to adjust their attitude. There needs to be more of them. Every time we went through the front desk there was a line and one person.
I will start out with the good things first - location. I enjoyed the location next to Union Square and close to Market Street. Tons of shops and hole in the wall restaurants San Fran is known for. The room itself seemed clean. However, they put us in a handicap room right next to the construction. I understand hotels need updating and I didn't have a problem with the notes they left in ever room describing the construction will be done between 8am-5pm. But they didn't start at 8am they started much earlier. We called the front desk to complain about the workers being so loud earlier than described but they did nothing. They didn't even apologize. None of the staff asked us how things were going and I don't think I ever saw any of them smile once. It was not a pleasant experience. The staff was terrible and not friendly or helpful. Do not go here!
Comment from Hotel Management
15-Aug-2016 by Tyler L, Hotel Management
Thank you for sharing this unfortunate experience with us. I am pleased to hear you loved our location, however I apologize that the rest of your stay was not more enjoyable. I will speak with my front desk team in regards to the feedback. I will also make sure we are posting correct information about the upgrades taking place. We appreciate you letting us know and hope to have the chance to impress you on a future stay.
4out of 5
by A verified traveller


Posted 31-Jul-2016
2out of 5
by A verified traveller

Tell your guest of renovations occurring online

Posted 29-Jul-2016
The location is great. When we arrived the entire hotel was under renovation. The gym and computer rooms were closed for renovation. This is fine, but when we booked not once were we notified of the condition of the hotel. This was a very disappointing experience. It taught me a lesson and questions to always ask prior to booking a hotel e.g. Is your hotel under any type of remodel? Are the amenities mentioned on your website all available? The valet person working all week would get into arguments with the front desk people every single time I saw him. This made me uncomfortable with him handling a rental car I was responsible for. The front desk staff were all great. There is even a amazing Mexican place and Starbucks directly connected to this hotel. I think once all their construction is complete it could be kinda cool, but unfortunately we had a terrible experience due to the construction. The bathroom in our room was tiny. There was literally no counter and we had to leave or stuff in the sink. Last, do something about the valet driver. He even double parked my rental in the bus/taxi lane right in the CENTER of the lane. What a bad experience.
Comment from Hotel Management
15-Aug-2016 by Tyler L, Hotel Management
Thank you for taking the time to share this feedback with us. We are pleased to hear you loved our location and would consider giving us a chance to impress you in the future. I will follow up with the valet team right away in regards to these comments. We apologize you felt uncomfortable and can assure you this is not what we strive for. Thank you again for reviewing us, we hope to see you when our upgrades are completed.
3out of 5
by A verified traveller

Good location, wait until construction is complete

Posted 24-Jul-2016
Pros: Location.
Cons: See above for my comments.
I blame Expedia for not letting us know this hotel was undergoing renovations when I made the reservation. We would not have stayed here had we known. I realize any central SF hotel is going to be expensive, but considering the mess and noise, not worth what we paid.
4out of 5
by A verified traveller

Posted 22-Jul-2016
Room was comfortable, but had quite a bit of construction going on. I'd stay there again.
3out of 5
by A verified traveller from SoCal

Diva Gorgeous

Posted 21-Jul-2016
Pros: The decor was fun and my birthday girl was thrilled with the room!
Cons: Triple pane windows would have been great as our room was on the side of the dumpster which is emptied at 2am
Location: Union Square is a must at dust! We ate at the Cheesecake Factory in Macy's and the views were breathtaking.
The staff was very helpful is making sure our stay was everything we wanted while visiting San Francisco.
2out of 5
by A verified traveller

Baustelle und Baulärm

Posted 19-Jul-2016
Mit keinem Wort wurde es voher erwähnt.....wir kamen an und das Hotel ist eine riesige Baustelle. Überall Arbeiter, Lärm, Schutt, Baufolie.... Baubeginn um 7 Uhr morgens! Fitness Studio wegen Baumaßnahmen geschlossen.
Comment from Hotel Management
15-Aug-2016 by Tyler L, Hotel Management
Thank you for the comments on your visit. I am sorry you were inconvenienced by the upgrades taking place at our hotel. We value your feedback and will share it with the team. We hope to have you back once these upgrades are complete.
4out of 5
by A verified traveller from Illinois

Well located, but lots of hidden costs.

Posted 17-Jul-2016
Only 2 blocks from trolley central station and tons of shopping in union square. However what started out as a $450 hotel booking that included taxes and"fees" ended up being $593 simply with parking, convenience fees, etc, we did not charge anything additional to our room.