One word: DISASTROUS..
Let's start with the most obvious problem: this hotel is undergoing massive renovations which begin at 7:30 AM, and there's obviously not a word of it when booking it.
On night one, our room was situated directly above a recycling plant, with the sound of hundreds of glass bottles being shuffled around until at least 2am, only to start again at 5am. Insane. We barely slept.
Requesting a change of room was met with a lot of resistance as we could not accommodate their cleaning crew deadline of being back by 3pm. We were back by 3:30pm. It was after much arguing that the staff finally agreed to move us. We were finally able to catch up on some sleep until construction began at 7:30 AM. Had to navigate around construction, toolboxes and workers to exit.
Upon leaving, we were told we would have our facility fee waved, which includes "free" WiFi and access to a gym of facility, something we were never told about checking in.
Additionally, valet parking is off site, and takes 30 minutes to bring your car upfront.
The staff does their best to be accommodating,, but honestly, there was such a lack of disclosure upfront that the place feels like a ripoff.
DOES NOT deserve its rating or the money we paid.
Comment from Hotel Management
30-Sep-2016 by Tyler L, Hotel Management
Thank you for taking the time to review us. We apologize you were inconvenienced by the upgrades taking place in our hotel. We will review this feedback with our team to help us improve. We wish your stay would have been more enjoyable and appreciate you taking the time to let us know. Thanks again.