Ratings based on 2,469 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 30-Nov-2016
Muy bonito y excelente y buen trato y por el personal
Comment from Hotel Management
04-Dec-2016 by Hotel Diva, Hotel Management
Thank You very much!! We look forward to seeing you again!
4out of 5
by A verified traveller

Good hotel in a convenient location

Posted 26-Nov-2016
This hotel is located near to union square. The room is nice and cozy. Parking is a bit expensive at the hotel itself (only vallet), however there are some garages nearby within a block or two at cheaper rates.
4out of 5
by A verified traveller

Posted 22-Nov-2016
とても便利な立地です。ただし、雰囲気はそれほどよくありません。扉が薄く、廊下の会話がうるさく感じます。清掃が早く、待たされなかったことは良かったです。
4out of 5
by A verified traveller from US

Great location and staff

Posted 21-Nov-2016
Great location. Central to everything in the city. The room was clean and the hotel staff was very helpful. The rooms small but it's no different from other rooms in this area. Great experience.
4out of 5
by A verified traveller from US

Close to union square

Posted 21-Nov-2016
The hotel staff was great and more than accommodating, not to mention there is a Starbucks attached to the lobby. The hotel is very close to union square, only a couple blocks away. The walls however are very thin and you can hear the people both next to and above you. The bathroom is also two separate rooms (toilet and shower behind a door in a tight space and sink outside in the middle of the hotel room) and is just kind of an awkward setup. Overall though it was a good experience.
3out of 5
by A verified traveller

It's ok

Posted 21-Nov-2016
Rooms are small. Not happay about the parking; could have stated the parking cost so there are no surprises.
5out of 5
by A verified traveller from US

Posted 21-Nov-2016
Awesome location and overall great stay. The bed was confortable.
4out of 5
by A verified traveller from US

Posted 21-Nov-2016
The room was clean and the staff was nice. The main issue with the room was that it was not sealed and the noise and sounds passed regularly. It was really close to the downtown, 5 minutes walking to union square and market street. Overall if you want to stay somewhere close to the downtown and you do not care about the room itself it would be a good choice.
3out of 5
by A verified traveller from US

Ok hotel...

Posted 20-Nov-2016
Hotel was ok for what you pay for. With that said, we will not be staying here again. We were greeted by staff at check in who asked us if we wanted ear plugs. The hotel was definitely noisy and lacked amenities. We couldn't get into the business center because the key wasn't working. The front desk had no answer for that and was of no help. It is located right next to a Starbucks which was nice. But overall, you get what you pay for and this hotel was just ok.
3out of 5
by A verified traveller from UK

Didn't get the room we booked despite upgrade

Posted 20-Nov-2016
Hotel renovations were completed but room had a stale smell which lingered despite spraying perfume and opening windows. No sound proofing at all so you can hear everything from the street level, shower curtain was not adequate, water leaked constantly.... Great hotel location though!