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Hotel was clean and staff friendly. Although at times they could not understand what I was asking due to limited amount of English. Full of character,but this meant rooms were small,and there were no wardrobes to hang clothes or drawers to put any in. Would stay again but would have to be in their ...
Too long a wait to check in with so many staff working at 8 pm Sunday night. Place was not that busy and 5 people on line waiting to check in. Not a big deal but unnecessary. Also, restaurant staff terrible at breakfast. No service at my table.
The staff went above and beyond the whole time. The real kicker was when we checked out and had left some really important things in the room. First thing was my engagement ring on the bathroom counter. They actually had a limo service drop it off at the airport for me, amazing!!!! Second, when we ...
Hotel Serrano was close to Union Square, big bus pickup and bike rentals. Around 10 minute walk to Chinatown. 15 minute walk to SFMOMA. Room was a little small but I expected that in an older building. However, room was clean and the staff was friendly and helpful.
Concierge helped me with a tour of Yosemite. I did not like the way I wait in line for a clerk at check-in but Starwood folks get to jump in line. It was too obvious and made the hotel look rude.
Everything is great except it's too noisy. Regardless what time of day you try to rest. It's super noisy, they could benefit from some sound proof windows. Otherwise the hotel staff, service and everything else is amazing. It's in a prime location. Right around the corner from union square. Walgreens ...
When we were checking in, the clerk asked if we wanted to upgrade to a nicer room as the room we paid for was un renovated and old. Obviously, we were a little apprehensive going into our room. We were pleasantly surprised that the room was actually very nice and the bathroom was very quite updated. ...
My experience was pretty much what I expected. The hotel staff was friendly and always ready to help paying attention to our needs. The room was clean but the conditions of the facilities need improvement (like painting of the walls and doors). Other than that everything else was okay.
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