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The staff was friendly and efficient. Our trip went smoothly in large part due to the ease of check in.
Ok, the Serrano is an older hotel, and it shows a little wear. But it still is a great place to stay and we enjoyed our stay without regret. Check-in was easy, efficient and courteous and our room was very nice, clean and quiet. We were on an upper floor and the view was great. Its location is great ...
It was nice staying at such a historic hotel. It's a good central location that we were able to use the trolleys to get were we wanted to go. Enjoyed our stay!
No complaints here, a well run hotel close to everything and a good deal found on Expedia. Don't expect ultra modern, but it is still very comfortable and relatively quiet. The receptionist told me that the queen rooms were the smallest, so I upgraded to a king with a view of Union Square.
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