The hotel is very clean and fine. The way bathroom door opens is a bit odd to me. No mirror to see myself, just a half mirror in the bathroom. The location is the best, close to Gold line metro and Little Tokyo. There are many restaurants to choose in this hotel area.
"Lofts are very comfortable but need better decor"
Loved my stay in one of their Lofts. Roughly 600 sq feet. Open floor plan. Large bathroom w/ large shower. All the appropriate furniture to make it feel like an apartment. Very comfortable. The linens, towels & bed we're all soft and clean. The claw-foot bathtub was beautiful but is definitely made for only 1 person. The staff was all fantastic. Food at LA Chapter was great; ate their twice.
I only had a few small gripes that you may want to work on:
1) No deposit was mentioned during check-in and the surprise charge on my card wasn't appreciated. I understand deposits are normal for 1-night stays, but at least tell me you're going to charge me.
2) The 24/hr room service is unreasonably overpriced. $16 for 4 spoonfuls of cheese with no crackers/bread/fruit? $9 for 6 out-of-the-box cookies? I dont mind the prices, just provide a little more food at that price point.
3) The duvet cover & the pillows on the couch are very ugly and coarse. I'm not one to care about pillows/blankets but they really stood out. They make the otherwise comfortable furniture unpleasant to sit on they were so coarse. After we threw all the couch pillows & the bed's top blanket in the closet, everything looked much better and felt much more comfortable.
4) The room had a hint of dirt smell. I know this is because it's an old building, but maybe try to mask it a little better
Small gripes aside, this hotel was fantastic and I'm definitely coming back.
The staff is helpful and friendly. Free breakfast, coffee in room, free water bottles and free wifi were all nice. Housekeeping forgot to restock on a couple of occasions, but they were friendly so it was easy to forgive. Convenient to Whole Foods, public buses, $18 shuttle ride from LAX.
Hotel is ok,
Hidden costs as Parking fee increased from 10 to 30 USD,
reasoned by car size but all parking lots had same size - unserious !
Room was clean and big, but smelt for desinfectant, after opening windows smell changed into ugly muddy water smell , air condition very noisy even when off as from other rooms ac.
Location is great, good area around, safe and underground in walking distance.
Pocket Guide: Los Angeles Downtown Los Angeles Hotels
Used as a backdrop for countless films and TV shows, downtown Los Angeles is one of the world’s most recognized skylines. This area’s landmarks include the LA Convention Center, the Staples Center, and Dodger Stadium. Post-modern architecture takes center stage at the Walt Disney Concert Hall and the Cathedral of Our Lady of the Angels. Nearby, Chinatown and Little Tokyo lie east of City Hall.
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