Search Green Hotels in Puerto Morelos

"The staff here are FANTASTIC! Big resort and very well maintained. Food was mediocre but we didn't starve. Wide variety of choices. Beach had a lot of seaweed. Some wild crocodiles and iguanas on resort."

"Overall a good stay, though it fell just short of excellent. The staff were friendly across nearly every interaction, and the property itself was well-maintained and spotless. A few things kept it from being a true standout. In the first 24 hours, we waited over an hour for food at one of the on-site restaurants, and a room service order we placed never arrived at all. There was also significant construction happening on the property, with heavy machinery generating a lot of noise throughout our stay. One other thing worth flagging: make sure you familiarize yourself with each restaurant's operating hours and dress code requirements ahead of time — it's not always clearly communicated, and it can catch you off guard at meal time. The bones of a great resort are here — friendly team, clean property — but the service hiccups, active construction, and restaurant logistics are worth knowing about before you book."

"The resort is beautiful, well-kept, and has a welcoming, fun atmosphere. There is always something going on, and truly something for everyone. Check-in was quick and easy—we relaxed by the pool while waiting for our room, and loved the wristband room key system. The food was a huge highlight. Zen (Japanese) was a standout, along with Hunters, Armadillo, and Grazie. Every restaurant was clean, and the servers were attentive and kind. One night at the sushi bar stood out—we were the only ones there, and the chefs surprised us with off-menu creations, which made it feel so special and personalized. The entertainment was also amazing—the fire show, rock show, salsa lessons, & live music made every night fun. The vibe team brought great energy. We stayed in a swim-out room that didn’t get much sun, but spent most of our time at the Hideaway pools. What stood out most was the staff. Raul the bartender truly made our trip—he’s kind, funny, welcoming, and created such a fun atmosphere every day. We genuinely looked forward to seeing him. Hugo in the Hideaway went above and beyond and made our Bali bed day unforgettable. Andy, our Expedia rep, was extremely helpful and attentive, and Aaron in the lobby was also very kind. Every interaction showed how much the staff genuinely care. The only minor downside was the persistent spa/excursion offers and limited early pool seating, but it didn’t impact our experience much. We would absolutely come back and highly recommend this resort!!"

"Great staff, property is very clean, service is great and food quality is excellent "

"⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort."

"Room was not clean. There were used food containers and a disposable razor behind nightstand. "