View from room

Reviews of Tribe on the Beach

1.5 out of 5
Tribe on the Beach
Plaza Marina, 1 Calle Sur Centro, Playa del Carmen, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jean francois

Liked: Cleanliness, staff & service, property conditions & facilities
great location, the owner is amazing. that patio is life
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite place.
Nice and quite place, close to the beach.
Stayed 1 night in Nov 2023
Response from Shaun on 22 Nov 2023
Thanks for your succinct summary of our hostel. We keep it quiet so that you can get your energy for the partying you will do just down the street.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Location is superb. Next to ferry terminal and close to ADO bus station. It's right on the ocean, near 5th avenue yet quiet at night. Great staff, all very friendly and accommodating. The pet dogs are friendly and low energy and very cute. Guest access to full kitchen and use of common refrigerator. Free coffee in the morning and free drinking water 24/7. The outdoor deck overlooking the ocean is amazing and a great hangout spot to meet other guests. All in all a wonderful experience.
Stayed 4 nights in Mar 2023
Response from Shaun on 8 May 2023
Thanks for being a great guest and we will see you soon

8/10 Good

Nicole, Sunrise

Travelled with partner
Liked: Cleanliness, staff & service
Love the location - right on the beach and directly beside the ferry pier. Very quiet location as well. A little difficult to locate, but the friendly locals are there to help. The staff is very friendly and are native english speakers. They accomodated us early and were always very polite. Internet is free, but the parking situation for those who have a car could be improved. Other than the lack of a tv for entertainment (booked the private room) the accomodations were pleasant. The bed was much more comfortable than most hotels we stay in, the water was hot, but the bathroom drain wound up filling the room with a foul smell of sewage. A drain stop or weekly clean-out of the drain with bleach would go a long way. Other than that would certainly stay again as you cant beat this location for the price :)
Response from Shaun on 15 Mar 2023
Thanks for your comments. When you arrived, and now, there is a drain stop in your shower, and the drains are cleaned with bleach between guests.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to 5th avenida, outlets and the Cozumel ferry. The rooms are kind of old however clean. The entrance is in the back of the 711 liquor store and Señor Frog's. Includes kitchen for basic meal cooking, drinking water, and every tasty breakfast. Terrace with great view. Staff is very attentive and helpful to guests. Would definitely consider staying here again.
Stayed 4 nights in Feb 2023
Response from Shaun on 16 Feb 2023
Thanks for staying and we hope to see you again in the future

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Shaun on 16 Feb 2023
Thanks Mr S

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the beach and the price is bang on. It is in a busy area during the day but quiet at night. The terrace over looking the ocean is awesome and the staff keep the place tidy. The entrance is tough to find but the street vendors will point you in the right direction or you can text Shaun for help. It’s not a five star hotel but that shouldn’t be anyone’s expectation when booking a hostel. All of my expectations were exceeded. I would 10/10 stay here again and recommend it to a friend. There aren’t really any negatives despite some of the other reviews here. Please read this. There are very friendly dogs, if you don’t like dogs, don’t stay here. There is senior frogs downstairs that is usually shut down well before midnight. I wore ear plugs and slept beautifully. Shaun, Tequila, Lupo, Bup and the team Are all wonderful people and myself and my hostel crew had a great time. Thank you!
Stayed 3 nights in Jan 2023
Response from Shaun on 8 Jan 2023
Wow, thanks for being such a wonderful guest too and we'll be seeing you again soon, we hope.

4/10 Poor

christina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The main thing I wish I would have known before booking is that there is no hot water available in the showers.
Stayed 2 nights in Oct 2022
Response from Shaun on 22 Oct 2022
We've gone around and checked the hot water in every shower and basin in the whole hostel. Every one of them seems to work fine. In fact, we get mostly compliments about the heat and strength of our water. They are complicated pieces of equipment, these pairs of tap-things, and we've found that if you can't get hot water by engaging one, try the other. And, if that's just too out of your league - we're not saying it is but we're really not sure - ask a staff member to assist. They are fully trained in our tap engagement policies. But thanks for slamming us with something so mind-numbing silly!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved the location & friendly staff, 1st time at a hostel, overall exceeded my expectations
Stayed 1 night in May 2022
Response from Chido on 21 Jun 2022
... and we loved having you stay with us too. I think we'll be seeing you again one day so all the best from all the staff

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great locale and comfortable room. Free coffee each morning was nice and staff were helpful. It was great to stay somewhere with dogs 😊.
Stayed 2 nights in Feb 2022
Response from Shaun on 10 Mar 2022
And the dogs say how great it is to stay somewhere with humans. 😉 We loved having you here and it was a pleasure seeing your faces each morning you stayed. All the best for your travels. When you return, you can have one of the mutts as a gift !

6/10 Okay

R

Disliked: Cleanliness, staff & service
Someone might like it, NOT for me.
Not for me, might be for others. Check-in let me know I wouldn’t be spending more than one night there. There’s no office, you’re literally attempting to conduct your business with the owners huge dogs sitting on the couch next to you, ppl yelling on the phone and smoking cigarettes next to you on the porch. I booked over three hours in advance, then when I get there I’m told that they are full and have no beds. I wasn’t sent anything to alert me of this, was only sent the following up (better directions to find them) email. When I ask for a refund, I’m told I cannot get one through them, and I would need to contact the third party I booked with. Then I’m told there is actually a bed, although it’s not the all women’s room I had booked. I just dealt with it since it was only one night. Location very close to beach!! I wish the owners large dogs would have been mentioned in the description, not really fair to not know until being sent the next email with further instructions AFTER booking. Not the cleanest, but not the dirtiest.
Stayed 1 night in Feb 2022
Response from Shaun on 13 Feb 2022
Well, we warn you that we have dogs a number of times by email before you checked in. We have pictures of the lovely creatures and all the reviews mantion them. 99.9% of our guests absolutely adore the dogs who sit quietly and love their ears being rubbed. We don't know what you are talking about as far as the lack of bed because you got a very comfortable bed in the female dorm that you booked. What we do know is that when you asked to pay using a bank card - your choice, your responsibility - you went a little crazy at us that you were expected to pay the bank charges! You threatened us with bad reviews if we charged tit and asked to cancel your booking. In hostels, you don't get to have the WHOLE women's room to yourself. Being a dorm room - with only women in it - you share with others. It's an unusual concept for some, but not entirely new in the world. Do you really think hostels are for you? We weren't so sure and your all-female roommates (all still here, having extended) were convinced they aren't.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hostel!
Shon and all of his workers are very nice and they helped with everything! The hostel has a great family mood and its feel like a real home :)
Stayed 3 nights in Jan 2022
Response from Shaun on 13 Feb 2022
Thanks and we loved having you stay with us. Even the doggies miss you

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location !
Great location right on the beach and friendly staff for a great value.
Stayed 1 night in Jan 2022
Response from Shaun on 13 Feb 2022
Thanks Alan

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overpriced, run down
The hostel is really run down and too pricy for how bad the conditions are.
Stayed 1 night in Jan 2021
Response from Shaun on 4 Jan 2021
Thanks for your unique perspective on our place. While you have the right to your viewpoint, understand that we bend over backwards and forwards to help our guests with even the most minor of issues. In this case, we cannot agree with you even in the slightest... the place is painted nicely, cleaned thought the day, and very social. You must be used to palaces with 1000's of staff, but suffice it to say, if only the reader could have met you themselves! ❤️😳

10/10 Excellent

richard

Stayed 1 night in Sep 2020
Response from Shaun on 22 Sept 2020
Thanks for being a great guest. CShaunome back soon!

8/10 Good

Traci

Stayed 1 night in Mar 2020
Response from Shaun on 11 Aug 2020
😜👍

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Shaun on 13 Feb 2020
Thanks, Canadian buddies. See you again soon, we hope!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new hostel and it is clean and comfortable and chilled out. The alone owner makes the place a 'must visit' because Sean and his 3 dogs really take care of you while you are there. I met up with friends and we have all extended our stays. The hostel sits on the beach and has all the makings of a great place - its a work in progress but if anyone can make it happen, Sean will. I'll be back!
Stayed 1 night in Jan 2020
Response from Nick on 23 Jan 2020
Well, thanks to you, us staff are going to be taught how wonderful the boss is today, by the boss himself. Great. I'd say "come back soon", but you're still here so you will get to hear him too! Haha 😀. It's wonderful having such cool and easygoing guests. Thanks for staying and staying longer.

10/10 Excellent

Psicóloga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor localizaçao para hostel. Proximo a rodoviaria ADO, conveniências 24h e de frente para o mar e Ferrys para Cozumel. O dono foi bem flexível quanto aos meus horarios de check in e check out ( os fiz de madrugada) e ainda me ajudou com cambio. Tbm havia uma brasileira em voluntatiado que me ajudou muito nas coisas. Só tive dificuldade de encontrar a porta (creio que uma placa ajudaria) mas o dono foi me buscar e auxiliar. RECOMENDO.
Stayed 4 nights in Mar 2024

10/10 Excellent

Karencita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Shaun on 25 Dec 2023
Gracias

10/10 Excellent

Aadan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shaun on 11 Oct 2023
Thanks

10/10 Excellent

Ebba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, and very secure. The staff were friendly from the moment I arrived and introduced me to other guests. It was a very happy place. Thanks!
Stayed 1 night in Oct 2023
Response from Shaun on 9 Oct 2023
Thanks for your comments and for extending your stay. We think we are a very happy place too and we appreciate lovely guests like you adding to the sparkle.

4/10 Poor

María Luisa

Stayed 1 night in Sep 2023
Response from Shaun on 26 Sept 2023
Realmente era poco lo que podíamos hacer por usted. Llegaste a la 1 de la madrugada, mucho después de que cerrara la recepción. Fuiste desagradecido porque esperamos y tratamos de ayudar. Intentaste evitar pagar, alegando que ya habías pagado, por lo que tuvimos que tolerar tu actuación, como si hubiéramos hecho algo mal. Y aquí estábamos esperando tu venganza. ¡Caramba, estuvimos terribles durante las insoportables 7 horas que estuviste!

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour était très bien, le service est franchement agréable et les chiens sont bons délires. Vous êtes hyper bien situé tout près du centre est au bord de la plage, c’est un délire. Bref, si vous cherchez le meilleur rapport qualité prix pour une auberge de jeunesse, c’est ici.
Stayed 2 nights in May 2023
Response from Shaun on 8 May 2023
Eh bien, vous étiez aussi un super invité et merci d'être resté et d'avoir prolongé votre séjour

6/10 Okay

javier

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2022

2/10 Terrible

Mariely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asqueroso, sucio, mal olor...
Stayed 1 night in Feb 2022
Response from Shaun on 10 Mar 2022
Gracias por tu crítica constructiva. Bueno, definitivamente algo salió mal aquí y solo sabemos un poco. Antes de su llegada, cambió su reserva 4 veces y lo acomodamos felizmente con cada cambio. Cuando llegaste te quejabas del ajetreo de la ciudad. Dios mio. A la mañana siguiente, temprano, viniste a mí y me dijiste que tenías que irte. Pregunté por qué y dijiste que tu colchón era incómodo. Me ofrecí a cambiar el colchón a un estilo diferente, pero dijiste que habías estado "por todo el albergue" y que no te gustaba ninguno. Oh querido. Te devolví las noches que no te quedaste y te fuiste. Aproximadamente un minuto después, el ama de llaves me envió un mensaje de que su cama se había ensuciado con orina. Oh no. Habríamos ayudado con tu problema pero habías huido. Y todos los malos comentarios que nos hacéis nos los merecemos, ¿eh?

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ubicación frente al mar y dos pasos del embarcadero del Ferry a Cozumel.
Stayed 3 nights in Jan 2022
Response from Shaun on 13 Feb 2022
Gracias Miguel

6/10 Okay

DULCE

Stayed 1 night in Aug 2021

8/10 Good

Giovanna Patricia

Stayed 4 nights in Jul 2021
Response from Shaun on 7 Jul 2021
Thanks for being such lovely guests