Title: HM Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HM Playa del Carmen Guests relax by the pool or venture to nearby beaches and boutiques, while the attentive staff delivers personalized service throughout their stay ## Photo gallery for HM Playa del Carmen ![Outdoor pool, pool loungers - HM Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite with terrace and city view | Terrace/patio - HM Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/9573a32c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - HM Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/c9dc84ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - HM Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/6ce1be60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - HM Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/3dc686e2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HM Playa del Carmen, steps from Quinta Avenida, offers a peaceful retreat with a poolside bar and sunny loungers. Relax in the garden, sip drinks on the rooftop terrace, and enjoy free in-room WiFi. Helpful staff provides dry cleaning and concierge services. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Gym £98 includes taxes & fees 26 Jan - 27 Jan VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 17 of 17 rooms ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/dfd4a03d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 1 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/e48a1321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 2 reviews - 301 sq ft - Sleeps 2 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/5c913192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 3 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/70abcc8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 1 review - 301 sq ft - Sleeps 4 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/33a98fc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 3 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/36e6d000.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 4 ### View all photos for Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/38aea02e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 4 ### View all photos for Standard Double Room ![Standard Double Room | In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/d4052ea3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 29 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV Ceiling fan Private bathroom - 301 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room Single Use ![Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/2de313da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV Ceiling fan Private bathroom - 301 sq ft - Sleeps 1 - 1 Double Bed ### View all photos for Junior Suite with terrace and city view ![Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/f235a703.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with terrace and city view ### Highlights Furnished balcony Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV - 377 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Double Room Standard ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/8a11f34c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 301 sq ft - Sleeps 2 ### View all photos for Double Room Standard with Street View ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/d7ab5fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Street View - 301 sq ft - Sleeps 2 ### View all photos for Suite Junior ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/08fa4f88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 376 sq ft - Sleeps 2 ### View all photos for Suite Junior with Street View ![In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/fb0bb775.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Street View - 430 sq ft - Sleeps 2 ### View all photos for Junior Suite ![Junior Suite | In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/9e75a5ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV Separate bedroom - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Double room with balcony ![Double room with balcony | In-room safe, laptop workspace, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/465a452f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double room with balcony 8.6 Excellent 9 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV Ceiling fan - 258 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Double room with terrace and city view ![Double room with terrace and city view | View from room](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/c3fc26e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double room with terrace and city view 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Soundproofed Air conditioning Heating Free cots/infant beds Fridge Plasma TV Ceiling fan - 301 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63311%2C-87.07475&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kPB6SlV6aYrbPrRK5aRzdReFZkE=) Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720 #### What's nearby - Quinta Alegría Shopping Mall \- 8 min walk \- 0.5 miles - Central Square \- 8 min walk \- 0.5 miles - Quinta Avenida \- 9 min walk \- 0.5 miles - Playa del Carmen Main Beach \- 11 min walk \- 0.6 miles - Mamitas Beach \- 14 min walk \- 0.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪El Fogón - ‬1 min walk - ‪Don Sirloin - ‬2 min walk - ‪Vips Constituyentes - ‬2 min walk - ‪El Nativo - ‬1 min walk - ‪Bufet De La Jungla - ‬1 min walk ## About this property ### HM Playa del Carmen Upscale hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also find perks such as: - An outdoor pool, along with sunloungers - Free valet parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information - Multilingual staff, a 24-hour front desk and concierge services - Guest reviews speak highly of the helpful staff and location Room features All 91 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and desk chairs. Extra amenities include: - Heating and ceiling fans - Bathrooms with showers and free toiletries - 50-cm plasma TVs with cable channels - Fridges, free infant beds and daily housekeeping ## Similar properties ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,024 reviews £88 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,007 reviews £89 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 600 reviews £82 includes taxes & fees 29 Jan - 30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/cb208860.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Restaurant - Air-conditioning 9.0 Wonderful 503 reviews £55 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/16000000/15720000/15711400/15711343/c111e616.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,000 reviews £95 includes taxes & fees 24 Jan - 25 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=15711343&PinnedHotelID=15711343&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/77fcca03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free Wi-Fi - Air-conditioning 8.6 Excellent 1,748 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/2000000/1680000/1671500/1671407/6284d7bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Magic Blue Spa Boutique Hotel-Adult Only Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Restaurant 9.0 Wonderful 783 reviews £144 includes taxes & fees 10 Feb - 11 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1671407&PinnedHotelID=1671407&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2860000/2857500/2857483/db8c2ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Taj Oceanfront & Beachside Condo Hotel Downtown Playa del Carmen - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,001 reviews £195 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=2857483&PinnedHotelID=2857483&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free Wi-Fi 8.8 Excellent 705 reviews £117 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/f4fd5a59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 617 reviews £61 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free secured valet parking on site - Limited on-site valet parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Gym - Outdoor pool ### Family friendly - In-room cot - In-room refrigerator - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Tile flooring in room - Upper floors accessible by stairs only ### More - 3 floors - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - 50-cm plasma TV with cable channels ### Food and drink - Refrigerator - Room service ### More - Air conditioning - Ceiling fan - Desk chair - Heating - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:00 AM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as HM Playa Carmen Hotel HM Playa Carmen HM Playa del Carmen Hotel HM Playa del Carmen Playa del Carmen HM Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does HM Playa del Carmen have a pool? ### How much does it cost to stay at HM Playa del Carmen? ### Is HM Playa del Carmen pet-friendly? ### How much is parking at HM Playa del Carmen? ### What time is check-in at HM Playa del Carmen? ### What time is check-out at HM Playa del Carmen? ### Does HM Playa del Carmen provide a shuttle to the airport? ### Where is HM Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HM Playa del Carmen Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 621 8 - Good 280 6 - Okay 63 4 - Poor 16 2 - Terrible 20 ## Reviews ### 10/10 Excellent #### Elizabeth 19 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place was great! ##### Elizabeth Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Sergio F. 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location! Nice clean rooms; helpful, friendly staff. ##### Sergio F. Stayed 1 night in Dec 2025 ### 10/10 Excellent #### christine 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff are nice, rooms are clean. Would recommend ##### christine Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Hendrikus 3 Dec 2025 Liked: Cleanliness Great location. Nice pool and clean hotel. Great to use as a base for day trips ##### Hendrikus Stayed 5 nights in Nov 2025 ### 8/10 Good #### Sergio F. 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Paolo at check in was kind, professional and helpful. ##### Sergio F. Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Jennifer 2 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night. ##### Jennifer Stayed 3 nights in Dec 2025 ### 8/10 Good #### Sunil 23 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar. ![Pool area](https://a.travel-assets.com/ugc/hotel-reviews/8ed4708f-cc85-4d85-a1be-ee71096d9c3e-1763922902582.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pool area](https://a.travel-assets.com/ugc/hotel-reviews/302b26aa-d536-4862-8a97-1ece65f66355-1763922902536.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![pool area](https://a.travel-assets.com/ugc/hotel-reviews/5c392ead-689e-476b-8458-ee79d7e10e8c-1763922902739.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sunil Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jovanni 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was awesome , great bar staff . ##### Jovanni Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Froila 26 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We like the location. ##### Froila Stayed 1 night in Jul 2025 ### 8/10 Good #### FABIOLA 9 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation ##### FABIOLA Stayed 1 night in Dec 2025 ### 8/10 Good #### Luda 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, very close to the shopping area. ##### Luda Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### kerry 6 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, beautiful pool, perfect drinks, gorgeous room ##### kerry Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Moises Alberto 19 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here. ##### Moises Alberto Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Claire 21 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really great pool area and wonderful breakfast for the price. ##### Claire Stayed 2 nights in Feb 2023 ### 8/10 Good #### melanie 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour ! ##### melanie Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Francisco 9 Jun 2025 Liked: Cleanliness, property conditions & facilities People at the facility was excellent and the room was super clean in my 8 days in there. Food was great. I didnt like the partking place but the service was really nice. ##### Francisco Stayed 8 nights in May 2025 ### 10/10 Excellent #### Charitsa 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Unique, quiet and very closed to everything ##### Charitsa Stayed 6 nights in May 2025 ### 10/10 Excellent #### Maria 3 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Great location, good amenities, nice breakfast and wonderful pool aerea. ##### Maria Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Lee 23 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Few blocks from 5th ave Great location and friendly staff. ##### Lee Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Zuleyka 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent breakfast! ##### Zuleyka Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Irene 29 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better! ##### Irene Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Hok Fei 31 Dec 2024 Liked: Cleanliness, amenities It’s walkable and convenient to shop and eat. ##### Hok Fei Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Orlando 26 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing pool area and bar/restaurant with great options to eat and drink at the hotel. ##### Orlando Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Diana 25 Oct 2023 Liked: Property conditions & facilities This is the second time we stay there and we loved it. ##### Diana Stayed 6 nights in Oct 2023 ### 10/10 Excellent #### Gabriela 28 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool ##### Gabriela Stayed 5 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) ---