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HM Playa del Carmen

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of HM Playa del Carmen

HM Playa del Carmen

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationMamitas Beach Club14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, HM Playa del Carmen is near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.
Popular Location

What's nearby

  • Quinta Avenida - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 10 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach Club - 14 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Cafe orange - 6 min walk
  • Don Sirloin - 6 min walk
  • PapaCharly - 6 min walk
  • Legends Sports Bar - 7 min walk
  • Bella Italia Pizzeria - 7 min walk

About this property

HM Playa del Carmen

4-star Playa del Carmen hotel in Gonzalo Guerrero, walk to Quinta Avenida
Along with a restaurant, this hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 91 rooms offer free WiFi, fridges and plasma TVs with cable channels. Guests will also find room service, ceiling fans and hairdryers.
HM Playa del Carmen offers 91 forms of air-conditioned accommodation with a safe and a hairdryer. 50-cm Plasma televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 300 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Spanish

Outdoors

  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 50-cm plasma TV
  • TV channels

Food and drink

  • Fridge

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 300 for adults and MXN 150 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 335 out of 607 reviews
5 - Excellent 55%
Rating 4 - Good. 202 out of 607 reviews
4 - Good 33%
Rating 3 - Okay. 42 out of 607 reviews
3 - Okay 7%
Rating 2 - Poor. 17 out of 607 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 607 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, excellent breakfast, quiet, clean and on a walking distance of the beach and the market areas.
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great pool and breakfast.
Stayed 2 nights in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and welcoming. Rooms were clean and spacious enough. Breakfast was pleasant. Rooms are not sound proof, so it can be
Stayed 3 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno excelente servicio y las instalaciones muy buenas la hubicacion muy buena
Stayed 3 nights in Jun 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Simple hotel. Hot water did not work In our room. The pool is nice.
Stayed 2 nights in Jun 2021