COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Photo gallery

Featured image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationQuinta Avenida1 min walk
    Popular LocationPlaya del Carmen Main Beach3 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)5 min drive
    Popular LocationMaroma Beach27 min drive

Choose dates to view prices

Suite, 1 King Bed (Mezzanine Residence)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed

4.4/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

5/5 guest room rating
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 1 Bedroom, Terrace (1 King Bed)

5/5 guest room rating
  • City view
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Courtyard View

4.2/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

5/5 guest room rating
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Courtyard View

4.5/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Partial Ocean View

5/5 guest room rating
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is near the beach. Quinta Alegría Shopping Mall and Quinta Avenida are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Xplor Theme Park and 3D Museum of Wonders are also worth visiting. Guests love the hotel's central location.
Popular Location

What's nearby

  • Quinta Avenida - 1 min walk
  • Yucatek Divers - 2 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Maroma Beach - 27 min drive

Restaurants

  • Club Nautico Tarraya - 3 min walk
  • Los Olvidados cantina bar kitsch - 3 min walk
  • La Vagabunda - 3 min walk
  • Falafel Nessya - 3 min walk
  • Los Rancheros - 4 min walk

About this property

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Luxury Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This smoke-free hotel features 2 restaurants, a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a swim-up bar are on-site. All 133 soundproofed rooms provide free WiFi, free wired Internet and minibars. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like fridges and microwaves.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers 133 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Vassa Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15.00 per night)
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:30 AM: USD 22 for adults and USD 12 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Hot springs/mineral springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Fridge

More

  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Dogs welcome
Up to 22 lbs/10 kg
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 22 for adults and USD 12 for children (approximately)
  • Airport shuttle fee: USD 120.00 per vehicle (roundtrip)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 232 out of 341 reviews
5 - Excellent 68%
Rating 4 - Good. 79 out of 341 reviews
4 - Good 23%
Rating 3 - Okay. 11 out of 341 reviews
3 - Okay 3%
Rating 2 - Poor. 12 out of 341 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 341 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for one night but it was lovely. Beautiful, clean hotel with comfortable beds and excellent location. I believe the valet parking is $15usd. I can’t wait to be back!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful hotel. The rooftop pool was quite stunning and relaxing !! who doesn’t like drink/food service while dipping in pool and hanging out in hot tub??? The customer service at front desk and throughout my stay was top notch. They handled my questions with grace and kindness, from exchanging money to helping me with directions. They do covid tests at hotel at no charge -another plus. The only negative (non hotel related) is there is way too much seaweed in ocean. Find a spot where the crew cleans up in morning. I will be coming back!
Stayed 4 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

5/5 Excellent

Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021