Title: The Fives Downtown Hotel - Curio Collection by Hilton Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Fives Downtown Hotel - Curio Collection by Hilton Luxury hotel with 2 restaurants and full-service spa ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/5d37b816.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/b22bdbaf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/39229991.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Penthouse, 2 Bedrooms | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/58ae47f4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Fives Downtown Hotel & Residences sits in the heart of the city, offering a sophisticated urban escape. Travelers can relax at the Vassa Spa, dine at two distinctive restaurants, grab coffee at the on-site shop, or take in city views from the rooftop terrace. 8.8 Excellent ## Popular amenities - - Bar - Parking available - Spa - Gym - Pet-friendly £114 includes taxes & fees 8 Dec - 9 Dec ## Room options ### Check availability for these dates Tonight [Nov 15 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 16 - Nov 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 18 of 18 rooms ![Deluxe Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/e48143c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Courtyard View 8.4 Very good 7 reviews ### Highlights Individually decorated Air conditioning Mini-fridge Flat-screen TV Premium bedding Bathrobes Hairdryer Designer toiletries - 391 sq ft - Sleeps 2 - 1 King Bed ![Superior Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/bb945aa4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Courtyard View 9.0 Wonderful 14 reviews ### Highlights Individually decorated Air conditioning Mini-fridge Flat-screen TV Premium bedding Bathrobes Hairdryer Designer toiletries - 463 sq ft - Sleeps 3 - 1 King Bed ![Suite, 1 Bedroom, Terrace (1 King Bed) | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/1d89e12e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Terrace (1 King Bed) 8.0 Very good 3 reviews ### Highlights Terrace Individually decorated Air conditioning Fridge Flat-screen TV Separate bedroom Premium bedding Bathrobes - 534 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![Suite, 1 Bedroom, Partial Ocean View | View from room](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/74e8f3de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Partial Ocean View 10.0 Exceptional 3 reviews ### Highlights Individually decorated Air conditioning Fridge Dining table Flat-screen TV Separate bedroom Premium bedding Bathrobes - 1 bedroom - Partial ocean view - Sleeps 4 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/8d0ec80d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed) 8.0 Very good 1 review ### Highlights Individually decorated Private outdoor hot tub Air conditioning Fridge Dining table Flat-screen TV Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 4 - 1 King Bed ![Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/05a8ec0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) 9.6 Exceptional 4 reviews ### Highlights Individually decorated Air conditioning Fridge Dining table Flat-screen TV Sofa bed 2 bedrooms Premium bedding - 1067 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Queen Beds ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d485da30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed) ### Highlights Individually decorated Private outdoor hot tub Air conditioning Fridge Dining table Flat-screen TV 2 bedrooms Premium bedding - 1032 sq ft - 2 bedrooms - Partial ocean view - Sleeps 6 - 1 King Bed and 2 Queen Beds ![Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/53fdb788.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.4 Very good 5 reviews ### Highlights Individually decorated Air conditioning Mini-fridge Flat-screen TV Premium bedding Bathrobes Hairdryer Designer toiletries - 427 sq ft - Sleeps 3 - 1 King Bed ![Suite, 1 King Bed (Mezzanine Residence) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/b8dbc459.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Mezzanine Residence) 8.0 Very good 3 reviews ### Highlights Individually decorated Air conditioning Fridge Flat-screen TV Separate bedroom Premium bedding Bathrobes Hairdryer - 961 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/b6344ae9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Classic - 570 sq ft - Sleeps 4 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/6ad53104.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 387 sq ft - Sleeps 2 ![Living room | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/1b96ca05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Partial Sea View - 527 sq ft - Sleeps 3 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/5d904fcd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 968 sq ft - Sleeps 3 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/w583h398x0y0-03023769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Street View - 1033 sq ft - Sleeps 8 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/5aba891d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite With Partial Sea View - 1140 sq ft - Sleeps 6 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/b73a2fe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Street View - 516 sq ft - Sleeps 4 ![Premium Penthouse, 2 Bedrooms | View from room](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d9d1c43c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Penthouse, 2 Bedrooms ### Highlights Individually decorated Private pool Air conditioning Fridge Dining table Flat-screen TV 2 bedrooms Premium bedding - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/w3839h2556x0y162-14074f2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Bay View ### Highlights Individually decorated Air conditioning Flat-screen TV Premium bedding Hairdryer Designer toiletries Private bathroom Microwave - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62400%2C-87.07552&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WPm8MyCdPCqmf9ISeF6CQ_lWsYs=) Avenida 10 Calle 2, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 3 min walk - 0.2 miles - Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles - Playacar Beach - 5 min walk - 0.3 miles - Mamitas Beach - 14 min walk - 0.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Pollos El Pechugon - ‬1 min walk - ‪Karen's - ‬2 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪Las Hijas De La Tostada - ‬2 min walk - ‪Burger Playa - ‬2 min walk ## About this property ### The Fives Downtown Hotel - Curio Collection by Hilton Luxury hotel near Quinta Avenida Located close to Central Square and Quinta Alegría Shopping Mall, The Fives Downtown Hotel - Curio Collection by Hilton provides a swim-up bar, a poolside bar and a corner/local shop. Indulge in a manicure/pedicure, a body scrub and a body treatment at Vassa Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a rooftop terrace and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - An outdoor pool, along with a swim-up bar - Cooked-to-order breakfast (surcharge), valet parking (surcharge) and a front desk safe - A 24-hour front desk, concierge services and smoke-free property - A banquet hall, 1 meeting room and a gift shop - Guest reviews give top marks for the helpful staff and location Room features All 133 individually decorated rooms boast thoughtful touches such as premium bedding and laptop-compatible safes, as well as amenities such as free WiFi and air conditioning. Extra amenities include: - Bathrooms with designer toiletries and showers - Flat-screen TVs with premium channels - Wardrobes/cupboards, microwaves and coffee/tea makers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 156 reviews £151 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - 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14 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (USD 19 per night) - Valet parking on site (USD 19 per night) - Limited on-site parking ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 for adults and USD 12 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - A swim-up bar - Snack bar/deli ### Things to do - 24-hour gym - Full-service spa - Outdoor pool ### Family friendly - Grocery/convenience store - In-room microwave - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - Rooftop terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hot/mineral springs - Manicures/pedicures - Mud bath - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - No lift ### More - 4 floors - Banquet hall - Built in 2017 - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Minibar ### More - Air conditioning (climate-controlled) - Individual decor - Iron/ironing board - Laptop-compatible safe - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay) Welcoming dogs only 1 total (up to 11 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 2.75 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 12 for children - Self-parking fee: USD 19 per night - Valet parking fee: USD 19 per night - Pet fee: USD 25 per pet (varies based on length of stay) - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Fives Downtown Hotel Curio Collection Hilton Playa del Carmen Fives Downtown Hotel Curio Collection Hilton Fives Downtown Curio Collection Hilton Playa del Carmen Fives Downtown Curio Collection Hilton Fives Downtown Hotel Curio Collection Hilton Playa del Carmen Fives Downtown Hotel Curio Collection Hilton Fives Downtown Curio Collection Hilton Playa del Carmen Fives Downtown Curio Collection Hilton The Fives Downtown Hotel - Curio Collection by Hilton Hotel The Fives Downtown Hotel Residences Curio Collection by Hilton The Fives Downtown Hotel Residences Curio Collection by Hilton Fives Curio Collection Hilton ## Frequently asked questions ### Does The Fives Downtown Hotel - Curio Collection by Hilton have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at The Fives Downtown Hotel - Curio Collection by Hilton? > As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at The Fives Downtown Hotel - Curio Collection by Hilton on 8 Dec 2025 start from £114.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Fives Downtown Hotel - Curio Collection by Hilton pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 11 kg per pet. There's a fee of USD 25 per pet, per day. Some restrictions may apply, so please contact the property for more details. ### How much is parking at The Fives Downtown Hotel - Curio Collection by Hilton? > Self-parking is available for USD 19 per night. Valet parking is available for USD 19 per night. Limited spots are available. ### What time is check-in at The Fives Downtown Hotel - Curio Collection by Hilton? > Check-in start time: 3 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at The Fives Downtown Hotel - Curio Collection by Hilton? > Checkout is at noon. Late check-out is available for a fee. ### Where is The Fives Downtown Hotel - Curio Collection by Hilton located? > Located in Downtown Playa del Carmen, this luxury hotel is within a 10-minute walk of Quinta Avenida, Central Square and Quinta Alegría Shopping Mall. Mamitas Beach and Xcaret Eco Theme Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Fives Downtown Hotel - Curio Collection by Hilton Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 412 8 - Good 156 6 - Okay 49 4 - Poor 26 2 - Terrible 35 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### jonathon 29 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is well located for access to 5th avenue and the beach. The suites are well appointed and feel luxurious, which is what I anticipated for a more upmarket stay. The rooftop was amazing with full horizon views of the sea and the city..Again a more upmarket environment. Tastefully laid out around a spa,a restaurant and the most incredible infinity pool. ##### jonathon Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### LEE 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was amazing ##### LEE Stayed 2 nights in Aug 2025 ### 8/10 Good #### Wei min 26 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities ...... ##### Wei min Stayed 1 night in Oct 2025 ### 6/10 Okay #### cory 14 Nov 2025 Disliked: Amenities Room was decent. We had two of three nights with very loud people above us. Called front desk three times, and they were rude and said no one was making noise. The floors are all tile and there are tables and chairs being moved around from 8:00 pm to midnight, then at 5:30 am on. Staff refused to move us. Room was very humid and the sheets felt wet. We could not get the thermostat to work right. Won't be back. ##### cory Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Patricio 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Patricio Stayed 1 night in Sep 2025 ### 8/10 Good #### Patrica Costello 8 Sept 2025 Liked: Cleanliness, staff & service The hotel was just ok. They offered a daily breakfast that was hard to eat. Very limited items and cheap- low quality meats/cheeses. ##### Patrica Costello Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Juan 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service ##### Juan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Bruce 12 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Another great stay at the fives…. ##### Bruce Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jeffrey Robert 24 Mar 2025 Liked: Amenities Staff and service was amazing. Room was clean and bed was super comfortable. I would stay here again!! ##### Jeffrey Robert Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### dennis 22 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel great staff. We were there for the Super Bowl and they throw a great Super Bowl party. I can highly recommend this hotel ##### dennis Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Manuel 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities .. ##### Manuel Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Elan Jannell 12 Apr 2024 Liked: Staff & service Perfect location the warmest staff definitely will be back ##### Elan Jannell Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Lina 8 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place was great … nice property trendy place to stay at in the midst of the party downtown ##### Lina Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### RAMON 6 Aug 2024 Liked: Staff & service, amenities, property conditions & facilities A great place in the center of downtown and steps away from Quinta Avenida. Very close to the ferry too. ##### RAMON Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### emilia 14 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best roof top in Playa del Carmen ##### emilia Stayed 1 night in Sep 2024 ### 6/10 Okay #### mitchell 8 Feb 2025 Disliked: Property conditions & facilities Staff are still great. I've stayed many times and always enjoyed my time. Unfortunately, like all properties, this one is getting tired and there appears to be no effort to keep it up. ##### mitchell Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Mandeep 2 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities best location ##### Mandeep Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Jason 30 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property ##### Jason Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Hilda Mary 1 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We loved the roof pool and the restaurant at the roof top ##### Hilda Mary Stayed 3 nights in Jun 2022 ### 8/10 Good #### marilyn 3 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It has an amazing rooftop pool and bar. I recommend rooftop restaurant too. ##### marilyn Stayed 4 nights in Aug 2022 ### 8/10 Good #### karen 12 Feb 2023 Liked: Cleanliness, staff & service Nice hotel. Good roof top for people 50 or less I’d say. ##### karen Stayed 5 nights in Jan 2023 ### 10/10 Excellent #### Quanisha 8 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very clean ##### Quanisha Stayed 4 nights in Nov 2023 ### 6/10 Okay #### Nicholas 23 Dec 2024 Liked: Cleanliness Disliked: Staff & service, amenities Getting towels and coffee was impossible. The toilet ran the whole trip. The windows are poor and it’s loud. The pool was constantly closed for private parties. ##### Nicholas Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Connie 31 Aug 2024 Liked: Cleanliness, staff & service, amenities It was very noisy… music till midnight ##### Connie Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Mai Houa 17 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cons - super slow elevators and rooftop main pool never had open lounges. PROS - a block from 5th ave, less than 2 blocks from ADO station, one of the few hotels with decent size infinity pool and rooftop hot tub. ##### Mai Houa Stayed 3 nights in Apr 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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