Title: Hotel Colonial Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2793346&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Hotel Colonial Playa del Carmen Colonial aparthotel with 24-hour front desk and outdoor pool ## Photo gallery for Hotel Colonial Playa del Carmen ![Outdoor pool - Hotel Colonial Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Hotel Colonial Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/ccc004a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | Desk, free WiFi, bed sheets - Hotel Colonial Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/1c223994.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Colonial Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6d4e2656.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Colonial Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/8242f19e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Hotel Colonial in Playa del Carmen offers an outdoor pool and free in-room WiFi. Visit nearby Xplor Theme Park or relax in the lobby TV area. Multilingual staff assist with car rentals, tour arrangements, and provide luggage storage for easy exploring. ## Reviews 7.8 Good ## Popular amenities - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi - Business services £37 includes taxes & fees 13 Jan - 14 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Suite ![Suite | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/918f7c54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Air conditioning TV Ceiling fan Separate bedroom Private bathroom Satellite channels Desk Daily housekeeping - 538 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Single Sofa Bed ### View all photos for Junior Suite ![Junior Suite | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/25fd15e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Air conditioning TV Ceiling fan Separate bedroom Private bathroom Satellite channels Daily housekeeping Desk - 484 sq ft - 1 bedroom - Sleeps 3 - 3 Single Beds ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/afd5cf77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 377 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room ![Standard Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/w6720h4478x0y0-a689b0c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 10.0 Exceptional 1 review ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/w5503h3447x0y9-7f230f70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 377 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Double Room ![Double Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/b44e08a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 10.0 Exceptional 1 review ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 323 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double Room ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/w5503h3447x0y9-7f230f70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 377 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room ![Standard Double Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/bdd4fab2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning TV Ceiling fan Private bathroom Satellite channels Daily housekeeping Desk - 431 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/ccae3829_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 401 reviews £673 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-12-24&chkout=2025-12-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,736 reviews £390 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![Exterior detail](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews £71 includes taxes & fees 19 Dec - 20 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-12-19&chkout=2025-12-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,074 reviews £80 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 691 reviews £104 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![7 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1970000/1966300/1966239/df1348bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Beach Hotel - Á la Carte All Inclusive The Fives - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 1,000 reviews £309 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4640000/4632300/4632218/099c5870_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Playa Del Carmen Playacar - Pool - Breakfast included - Parking included - Free WiFi 7.6 Good 1,000 reviews £77 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information?chkin=2025-12-20&chkout=2025-12-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/abc6427c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,869 reviews £287 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) Ad ![3 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/330000/328200/328185/6a97786e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Allegro Playacar - All Inclusive Playacar - Pool - Breakfast included - All-inclusive - Kids pool 7.8 Good 1,000 reviews £137 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79204a2-fdaf-4efd-91db-4bbd3115c89e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62549%2C-87.07689&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=i6DvDESrKXcjtCMvpmQXuLdd1fg=) Playa del Carmen, QROO #### What's nearby - Quinta Avenida \- 5 min walk \- 0.3 miles - Playa del Carmen Main Beach \- 6 min walk \- 0.4 miles - Central Square \- 6 min walk \- 0.4 miles - Playa del Carmen Maritime Terminal \- 8 min walk \- 0.5 miles - Playacar Beach \- 8 min walk \- 0.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive #### Restaurants - ‪Asadero El Pollo - ‬1 min walk - ‪La Brocherie - ‬3 min walk - ‪AY Taco PDC - ‬3 min walk - ‪Lost Tiki - ‬1 min walk - ‪antojitos sandra - ‬1 min walk ## About this property ### Hotel Colonial Playa del Carmen Colonial aparthotel with 24-hour front desk and outdoor pool This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request. Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower. This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested. Recreational amenities at the aparthotel include an outdoor pool. Children aged under 12 years old are not allowed in the swimming pool without adult supervision. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 335 reviews £31 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 559 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Del Caribe Downtown Playa del Carmen - 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Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 823 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tukan Hotel Playa del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 6.8 997 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100940000/100933500/100933457/148b9d36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Maca Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 8.6 Excellent 17 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=100933457&PinnedHotelID=100933457&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Xpress (Attraction Hotel Deluxe) Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 344 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2690000/2682700/2682652/d19ad8e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Maria Bonita Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 482 reviews £35 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=2682652&PinnedHotelID=2682652&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Car hire ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 20-inch TV with satellite channels - TV in common areas ### Work spaces - Desk - Meeting rooms ### Comfort - Air conditioning - Ceiling fan ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - Lift (150 centimetre wide door) - Smoke-free property ### Services and conveniences - 24-hour front desk - Change of towels on request - Housekeeping (daily) - Luggage storage - Multilingual staff - Phone - Tour and ticket assistance ### Location highlights - In the city centre ### Things to do - Golfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Window guards - Fire extinguisher ### General - 130 units - 2 buildings - 4 floors - Banquet hall - Built in 2008 - Colonial architecture - Towels (changed on request) ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property collects a 1.50 USD environmental tax at check-in. Property Registration Number 008-007-004914/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Hotel H&A Playa del Carmen H A Playa del Carmen Hotel H&A ## Frequently asked questions ### Does Hotel Colonial Playa del Carmen have a pool? ### How much does it cost to stay at Hotel Colonial Playa del Carmen? ### Is Hotel Colonial Playa del Carmen pet-friendly? ### How much is parking at Hotel Colonial Playa del Carmen? ### What time is check-in at Hotel Colonial Playa del Carmen? ### What time is check-out at Hotel Colonial Playa del Carmen? ### Where is Hotel Colonial Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Colonial Playa del Carmen Reviews ## Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 420 8 - Good 475 6 - Okay 236 4 - Poor 83 2 - Terrible 72 ### 8.4/10 Cleanliness ### 7.6/10 Staff & service ### 8.0/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ## Reviews ### 8/10 Good #### James 1 May 2025 Liked: Cleanliness, property conditions & facilities Great location...near stores and restaurants...close to the beach.... ##### James Stayed 9 nights in Apr 2025 ### 10/10 Excellent #### Yuliia 24 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!! ##### Yuliia Stayed 11 nights in May 2025 ### 10/10 Excellent #### Anna 30 Apr 2025 Liked: Cleanliness, property conditions & facilities, communication I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money. ##### Anna Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Dinesh 25 Dec 2024 Liked: Cleanliness, property conditions & facilities, communication Its a good hotel for the price, staff is friendly and professional, and very easy to deal with. ##### Dinesh Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Chance 21 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough. ##### Chance Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Shawn 12 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊 ##### Shawn Stayed 7 nights in Dec 2024 ### 8/10 Good #### Jason 15 Feb 2025 Liked: Cleanliness, property conditions & facilities, communication A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out ##### Jason Stayed 1 night in Feb 2025 ### 8/10 Good #### Alessandro 20 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice Hotel. Very nice Location! ##### Alessandro Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Claudia 1 Jan 2025 Liked: Cleanliness, property conditions & facilities, communication This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too. ##### Claudia Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Aaron 15 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart. ##### Aaron Stayed 6 nights in Aug 2024 ### 6/10 Okay #### Daniel 3 Apr 2024 Liked: Cleanliness, communication This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal. ##### Daniel Stayed 3 nights in Mar 2024 ### 8/10 Good #### Laurence 25 May 2024 Liked: Cleanliness, property conditions & facilities, communication Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi ##### Laurence Stayed 3 nights in May 2024 ### 8/10 Good #### Julie-Ann 9 May 2024 Liked: Cleanliness, property conditions & facilities, communication Easy walking distance to beach and shopping and restaurants ##### Julie-Ann Stayed 3 nights in May 2024 ### 10/10 Excellent #### Veronica 24 Sept 2024 Liked: Cleanliness, room comfort, communication #### Traveled Great place close to everything ##### Veronica Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Edgar 12 May 2024 Liked: Cleanliness, property conditions & facilities, communication Still at the property but love it🌹 and staff very courteous, thanks. ##### Edgar Stayed 3 nights in Mar 2024 ### 8/10 Good #### anthony 27 Apr 2025 Liked: Cleanliness, property conditions & facilities, communication Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel. ##### anthony Stayed 10 nights in Apr 2025 ### 8/10 Good #### Sari 26 May 2024 Liked: Cleanliness, room comfort, communication #### Playa Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value! ##### Sari Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Arthur 24 May 2024 Liked: Cleanliness, property conditions & facilities, communication Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff. ##### Arthur Stayed 1 night in May 2024 ### 8/10 Good #### Vern 22 Oct 2024 Liked: Cleanliness, property conditions & facilities, communication Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done! ##### Vern Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Ricardo 3 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice hotel but the area wasn’t to nice but the people where nice in that area ##### Ricardo Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Elana 23 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We had a lovely time staying at Hotel Colonial in PDC! The staff was friendly and helpful, always willing to suggest activities or call a taxi when we needed it. They also speak English and Spanish for those who may not be as familiar with Spanish. Our room was spacious, comfortable, and clean, exactly what we needed to come back to after long days of activities. We also spent a good amount of time by the pool which was just perfect! The area around the hotel felt very safe and was only a short walk from the beach and Quinta Avenida so we walked pretty much everywhere! If you are looking for a good local restaurant to try, we frequently stopped by Muelle de Chema right next door - the food is delicious and the staff are very kind and friendly. Overall, a fantastic experience!! I would recommend this Hotel Colonial to anyone!!! ##### Elana Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Arthur 18 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional. ##### Arthur Stayed 1 night in May 2024 ### 4/10 Poor #### Jeff 7 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment. ##### Jeff Stayed 1 night in Jan 2025 ### 6/10 Okay #### Shauna 14 Jan 2025 The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches. ##### Shauna Stayed 7 nights in Dec 2024 ### 8/10 Good #### Georgia 27 Jan 2025 Liked: Cleanliness The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size. The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50\. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests. ##### Georgia Stayed 7 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information)