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The Reef Playacar Resort & Spa

Photo gallery for The Reef Playacar Resort & Spa

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of The Reef Playacar Resort & Spa

The Reef Playacar Resort & Spa

3.5 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710

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About this area

Playa del Carmen

Located on the beach, The Reef Playacar Resort & Spa is in Playacar, a neighbourhood in Playa del Carmen with good shopping. While the natural beauty of Playa del Carmen Main Beach and Mamitas Beach Club can be enjoyed by anyone, those looking for an activity can explore Playa del Carmen Maritime Terminal. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours, skydiving and ziplining in the area.

Restaurants

  • Fruta Madre - 15 min walk
  • Rolandi's - 17 min walk
  • El tenedor - 17 min walk
  • Casa Sofia - 18 min walk
  • Viva Margaritas bar - 18 min walk

About this property

The Reef Playacar Resort & Spa

Ocean-view resort with a swim-up bar, near Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at The Reef Playacar Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 198 rooms offer free WiFi, balconies and LED TVs with cable channels. Other amenities available to guests include fridges, free bottled water and ceiling fans.
The Reef Playacar Resort & Spa offers 198 forms of accommodation with a safe and complimentary bottles of water. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa at The Reef has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants and 1 coffee shop
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar/lounge

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/boogie boarding
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (5167 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
"This property offers health screenings for COVID-19 on site. Antigen screening is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person.Guests should contact the front desk upon arrival to schedule departure health screenings."

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 365 out of 975 reviews
5 - Excellent 37%
Rating 4 - Good. 343 out of 975 reviews
4 - Good 35%
Rating 3 - Okay. 153 out of 975 reviews
3 - Okay 16%
Rating 2 - Poor. 77 out of 975 reviews
2 - Poor 8%
Rating 1 - Terrible. 37 out of 975 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love how the rooms were all located in the "jungle". It was a great atmosphere. The bad thing was the WiFi. We were not able to connect to WiFi at all in our room, only in certain areas of the hotel like the lobby or buffet restaurant.
Stayed 4 nights in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The best thing about the property is that the rooms seem like they are in the middle of the tropics, with waterfalls, tropical plants, etc. My complaints are with the poor WiFi and the fact that twice they tried to get us to go tour another of their properties. I think it was a time share thing but shut it down pretty quickly so I’m not completely sure.
Stayed 5 nights in Nov 2021

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
It was pretty.. pleanty of things to do
Stayed 7 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for our honeymoon. We enjoyed the friendly service, the good food and drinks were spot on. Everyone that worked there was super nice and helpful. Our room was close enough to the pool but the noise was never an issue which we appreciated. Our bed was comfortable, and everything was clean. We felt safe, especially our walks to 5th ave at night.
Stayed 9 nights in Oct 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo espectacular
Stayed 2 nights in Nov 2021