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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Guest reviews

3.8/5 Good
987 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Parking included
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationPlaya del Carmen Maritime Terminal20 min walk
Popular LocationPlayacar Golf Club1 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
Popular LocationCentral Square8 min drive

Choose dates to view prices

  • Superior Room, Balcony, Garden View

    Room amenities

    • 291 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Room, Balcony, Garden View
  • Premium room, balcony, garden view

    3.6/5 guest room rating

    Room amenities

    • 291 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsPremium room, balcony, garden view

About this area

Playa del Carmen

Located on the beach, The Reef Playacar Resort & Spa-Optional All Inclusive is in Playa del Carmen's Playacar neighbourhood, an area with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Travelling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ziplining, cave exploring and skydiving in the area.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Playacar Golf Club - 1 min drive
  • Nuestra Senora del Carmen Catholic Church - 5 min drive
  • Central Square - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

About this property

The Reef Playacar Resort & Spa-Optional All Inclusive

Beach spa retreat, walking distance from Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at The Reef Playacar Resort & Spa-Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 198 rooms offer balconies, fridges and LED TVs with cable channels. Other amenities available to guests include free bottled water, ceiling fans and hairdryers.
The Reef Playacar Resort & Spa-Optional All Inclusive offers 198 forms of accommodation with a safe and complimentary bottles of water. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa at The Reef has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Resort & Spa-Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and local beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: WiFi (MXN 300 per day)

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and local beverages included
  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/boogie boarding

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station
  • Conference space (5167 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: MXN 300 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 300 per day (rates may vary)
  • In-room safe fee: MXN 0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort
The Reef Playacar Resort Spa
The Reef Playacar Resort Spa All Inclusive
The Reef Playacar Resort Spa Optional All Inclusive
The Reef Playacar Resort & Spa-Optional All Inclusive Resort

Frequently asked questions

Can I cancel my reservation for free at The Reef Playacar Resort & Spa-Optional All Inclusive and receive a full refund?
Yes, The Reef Playacar Resort & Spa-Optional All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Reef Playacar Resort & Spa-Optional All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Reef Playacar Resort & Spa-Optional All Inclusive?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to anytime.
What time is check-out at The Reef Playacar Resort & Spa-Optional All Inclusive?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this resort located?
Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).

Guest reviews

Overall score and ratings for The Reef Playacar Resort & Spa-Optional All Inclusive

3.8
5 - Excellent
315
4 - Good
365
3 - Okay
179
2 - Mediocre
87
1 - Poor
41
4.2
Cleanliness
4.1
Service and Staff
4.0
Amenities
3.9
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 8 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    El hotel esta bonito y todo bien limpio todo los días

    Stayed 4 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location and nice clean property. Close to downtown when you want to walk around a little. All inclusive package was worth it.

    Stayed 6 nights in Jul 2020

    3/5

    • Liked: Cleanliness, amenities
    • Disliked: Staff & service

    the resort is nice, the location is perfect, but do not book anything in person. They overcharge for the smallest things. I stayed at this resort for 4 nights and by the end of my stay I was looking to run out of this resort. I spoke with other visiting customers, I was told Coco head beach resort (in downtown Playa) had a nicer facility, closer to town, bigger gym, and overall Better quality. If you can GO TO COCO BEACH

    Stayed 1 night in Jul 2020

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Amenities, property conditions & facilities

    I booked this hotel for 7 days but I had to leave at the 3 night. The only thing I liked was the people working there. Now the food was terrible. There was only one restaurant open for lunch! One restaurant open for dinner! Nothing was it said at the website. There was other restaurant but for an additional charged! Never was told this online. in the same restaurant you eat breakfast,Same restaurant you eat lunch. The same same you eat for lunch they serve you for dinner.

    Stayed 7 nights in Jul 2020