Ratings based on 922 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Excellent Resort!

Posted 17-Oct-2017
The food, service and drinks were fantastic! We will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from louisville, ky

Paradise

Posted 11-Oct-2017
This was our second trip to this resort. Still the same great place. Has been updated and rooms are very nicely appointed with comfy beds and pillows. Good was great with a wide variety to choose from. The staff work tirelessly to provide excellent service. Brenda, Brallan and Alberto provide excellent entertainment and the pool service is fantastic. The beach is beautiful and wide. There really is not a single complaint. Best vacation!
Comment from Hotel Management
15-Oct-2017 by Guadalupe Sosa, Hotel Management
Dear Dana, Thank you so much for your comments, we really appreciate your visit. It is wonderful to hear we were able to make your stay special. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from ny ny

Amazing hotel and service

Posted 10-Oct-2017
Amazing hotel and service. The food was exceptional as well. I was expecting a certain level of service and what to expect but all things about the hotel surpassed my expectations in many ways. I would definitely recommended this place to friends and family and would certainly return again. The only thing misleading is that the hotel advertises boating and snorkeling as a free service they offer, but it isn't necessarily true. It is an third party vendor and snorkeling equipment is the only thing truly free if you only use it for an hour. Besides that, I have no complaints and highly praise the hotel, servic, and cleanliness. They treat you like a royalty.
Comment from Hotel Management
10-Oct-2017 by Guadalupe Sosa, Hotel Management
Dear Guest, Thank you very much for sharing this great review of your recent stay among us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Warmest Regards.
4 out of 5
by A verified traveller from Virginia

On The Beach

Posted 30-Sep-2017
Pros: The hotel is right on the beach. William Monaldo (?) concierge was extremely helpful. The staff in every restaurant was great.
Cons: It would be nice if there was a place inside to play ping-pong, board game, etc during inclement weather.
Location: This time was just spent relaxing on the beach. However, the previous stays were spent on excursions and exploring the downtown area. Much to do!
My husband and I stayed September 22 - 28, 2017. This was our 3rd consecutive stay at the Royal Hide-away. This trip by far was my least favorite. Per my reservation agreement, there was to be VIP check-in, a $50 spa credit and a bottle of wine provided. I'm not sure what the VIP check-in included so, I can't say whether it was received or not. I can say the check-in was the same as it was the previous 2 visits. It took 3 days of asking to get the bottle of wine. I discovered during my checking out the $50 spa credit had not been applied to my bill. I had to remind them again it was part of my package. While I understand my stay was during off season I should not have to ask for bath towels each day. While cleaning the room, they would take the two bath cloths (previously requested) and either leave 1 or none at all. The worst part of the stay was the infestation (pics attached) of bugs in my room. It took several calls and a visit to the check-in desk before someone arrived 3 hours later to take care of the problem.
Comment from Hotel Management
04-Oct-2017 by Community Manager., Hotel Management
Dear BigDenDog, Thank you for taking the time to provide us your feedback about your recent stay with us. We are glad to learn you enjoyed some of our facilities. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations since they work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Your observations are very important to us. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque

Beautiful, small beachfront hotel

Posted 30-Sep-2017
This was our second stay at Royal Hideaway, the first since Barcelo bought it. There were some positive changes and some negative. Overall, the best part of this hotel is the size and location. It is small, quiet and on a beautiful section of the beach. It is perfect for a relaxing vacation, not so much if you are looking for a "Spring Break" atmosphere.
Comment from Hotel Management
04-Oct-2017 by Community Manager, Hotel Management
Dear Kathy, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Royal Hideaway and it would be a pleasure to welcome you once again to our hotel, your home away from home. Thank you once again for sharing your wonderful feedback with us. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco, ca

Adults only hotel

Posted 27-Sep-2017
It's my first stay at RH, great service, welcoming staff. We we're excited in staying at Adults only hotel. The hotel itself is great, villa type. It's a great place if you want to just Relax, very low key adults. I wished they would serve authentic food, flavored food but hey! I get it! This is common in all inclusive hotels. The beach was beautiful, clean and private. Chances are that I would come back.
Comment from Hotel Management
04-Oct-2017 by Community Manager, Hotel Management
Dear Penelope, Thank you for taking the time to share your feedback of your recent stay. In Royal Hideaway our main goal is that you have a great vacation and make you feel comfortable, assure you that we will share your comments internally in order to keep improving. We hope that we will be able to welcome you back to the Resort in the future to show you how we are improving our service. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2017
we got no wake up call on our last day , as requested. confusion when leaving, make check out smoother. room service always got our order wrong.
Comment from Hotel Management
22-Sep-2017 by Community Manager, Hotel Management
Dear Valued Guest; We are sorry about this unfortunate incident, and it is our hope that you would accept this note as a genuine apology for falling short of delivering a genuine Royal Hideaway experience. We likewise hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from washington DC

Nice Hotel

Posted 13-Sep-2017
The staff were very nice. My husband and I had a great time at this Hotel. The food was really good and we met so many couples that they keep coming back to that hotel. I highly recommend it.
Comment from Hotel Management
13-Sep-2017 by Community Manager, Hotel Management
Dear libra206, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.
3 out of 5
by A verified traveller

Posted 12-Sep-2017
Pros: Pool
Cons: Food, management
Food and staff have gone down hill since last visit
Comment from Hotel Management
13-Sep-2017 by Community Manager, Hotel Management
Dear guest, Thank you very much for your recent visit to The Royal Hideaway, we really appreciate you have taken the time to share your impressions. We would like to mention that we are sincerely sorry to read to review. Our goal is to ensure our guest's satisfaction and it appears we did not have the opportunity to fulfill this Best Regards!
5 out of 5
Recommended
for Couples
by A verified traveller from Birmingham, AL

10 year anniversary trip

Posted 11-Sep-2017
Pros: The personal concierge, the signature fragrance in the lobby, the excellent service.
Cons: The menus often had MANY typos. I understand they are probably translated but you would think spell check would have caught several of those mistakes.
Location: We did not venture off property. The resort provides water sports and can book excursions for you.
We returned to the Royal Hideaway resort for our 10 year anniversary. Even though the resort is under new ownership the same fantastic facilities, service and food are still there. The food was delicious. We were overly impressed with the Grille. We preferred Spices sit down breakfast over the buffet breakfast. Azia was great although i would have preferred a private table or private room instead of watching the Hibachi show (it is the same thing every hibachi restaurant does). However, the food was excellent. Las Ventanas was great with a pianist. Excellent food and service. We enjoyed using the pools not closest to the ocean. We often were the only ones there I suppose because there was no drink service there. But I was perfectly capable of walking to the pool bar, getting a drink and then enjoying it alone with my husband. We got a double kayak on the water on day. A lot of fun and free and easy to rent. The beach is public so people can approach you to sell you things however they were always polite and moved on quickly. Spa services were excellent! Didn't make it to the french restaurant or for high tea in the afternoons. We'll just have to go back! Highly recommend!!!
Comment from Hotel Management
11-Sep-2017 by Community Manager, Hotel Management
Dear Amy, We appreciate the time you have taken to write such a detailed wonderful review about our resort. It is our job to do everything possible here at the Royal Hideaway to make your all-inclusive stay a unique experience, and we are thrilled to have succeeded, also thank you for share with us such a special moment of your life! Your appreciation about our service for us, and our staff is the best reward the team at the Royal Hideaway work very hard to exceed your expectations, to provide the high level of service we are well known for and we are very proud of what this resort represents, comments such as yours are very motivating for the entire team. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Kind Regards,