Suite, 2 Bedrooms, Kitchenette | Living area | Flat-screen TV
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Reviews of Casa Leo

Casa Leo
Diagonal 65 av sur entre Calles 27 y 29, Col. Ejidal, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 86 reviews" "
Rating 8 - Good. 21 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 6 out of 86 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Al

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Lots of attention. Need some attention.
It is a very nice building, but missing some very basic amenities. The mattress was incredibly uncomfortable. I gave the owners of feedback. Hopefully this will be taken care of before the next guest arrive.
Stayed 4 nights in Feb 2024

8/10 Good

Nancy A, Gatineau

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good sized 2 bedroom, 2 bathroom apartment with 2 balconies in a quiet, nice residential area 10 minutes to downtown. Property Manager Leonardo spoke perfect English and was very friendly and helpful. Apt needs some updating but it was perfect for my sister and me. Please note that the kitchen is lacking a lot of items, ie. bowls for cereal or salad, salad/mixing bowls, can opener, toaster, food storage containers for leftovers . Pots and pans need to be replaced because they are in poor condition. Air conditioners worked perfectly and there was always plenty of hot water in both bathrooms. Living RoomTV only has 3 English stations and Netflix does not work. TV in bedroom only in Spanish. Small pool but nice to cool off and read during the afternoon. Taxi to downtown PDC only $8.00. Would stay there again.
Stayed 14 nights in Jan 2024

10/10 Excellent

DENISE ANN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Los condos son bien ubicados en una zona tranquilla. Nosotros quedamos unos dias para cuidar una amiga en el hospital y esta a la vuelta. Hay un cafe super rico en frente donde puedes tener tu desayuno (prepagarlo con la reserva) y estas a 10 minutos caminando a un centro comercio, hay tacos super ricos cercita y en coche estas cerca de playa del carmen y todos sus amenidades.
Stayed 3 nights in Jun 2023

2/10 Terrible

melissa, Sacramento

Stayed 4 nights in Mar 2023

4/10 Poor

Adriana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were very dirty. You can hear noise from others room. Light walls! Even though it has a garage, it’s very deep and small spaces.
Stayed 3 nights in Oct 2022

2/10 Terrible

maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pool was filthy and the size was not proportion to the picture.. the internet was weak and the surrounding area was trashed
Stayed 2 nights in Jun 2022

2/10 Terrible

Jincong

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst place I have ever stayed in. No one is on-site for check in / check out or problem solving. We were desperate when we arrived at night. Call multiple numbers multiple times for an hour to be able to get someone on the line. Basic amenities like microwave are missing. Water pressure is low and water was intermittent. Garage is so small that we got stuck by another car behind us and missed a trip.
Stayed 3 nights in May 2022

8/10 Good

KIKI WEN HONG

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good deal, spacious rooms and cool AC, The only downside is the water little and it goes on and off.
Stayed 7 nights in May 2022

6/10 Okay

Stefano

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mattress very old and uncomfortable. No microwave, missing a lot of kitchen tools, smell really bad from toilet, hot water not always working. Very good A/C.
Stayed 7 nights in Mar 2022

10/10 Excellent

Christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with this order. Stuff is friendly. Room is clean and big! With unbeatable price. Also have underground garage, it's Super safe for a rental car. Great location, quite! I will be back here for sure!!
Stayed 2 nights in Mar 2022

6/10 Okay

Mitzi

Stayed 18 nights in Feb 2022

10/10 Excellent

Janice

Liked: Cleanliness, room comfort
Thank you Miguel and fellow travellers!
We had a blip with check-in which was resolved thanks to the help of another amazingly kind traveller who connected us with Miguel, who quickly found a solution that worked for us. Before we checked out the next day, Miguel again went the second mile to help us communicate with another business in Spanish. Excellent customer service and Miguel is to be commended.
Stayed 1 night in Mar 2022

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel-apartment was great, spacious, and clean. The bed in the living room was a twin size bed, perfect for my teenager. Only downside was the kitchen, no microwave, nor hand towels or napkins. The provided dishes, cups, cutlery, and plates were very almost new.
Stayed 4 nights in Dec 2021
Response from Leonardo on 13 Feb 2022
Estimado Don Cesar, mil gracias por sus comentarios, tomaremos acción de sus recomendaciones.

10/10 Excellent

Logan

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend!
Literally the only con, is that shower water takes forever to get warm (not hot). Amazing staff, quite area, spacious rooms, very clean, and great condition. Breakfast and lunch just across the street, and a huge gym that a lot of locals attend. Work out park just down the road just past the small convenience store. Wifi is plentiful and fast. We had to extend our stay!
Stayed 7 nights in Dec 2021

8/10 Good

Karen

Travelled with family
Liked: Cleanliness
Affordable stay with lots of space, close to down town Playa del Carmen. Bed were a little go
Stayed 8 nights in Nov 2021

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service the property was clean and the service was great very clean
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Jul 2021

10/10 Excellent

Chelcie

Stayed 3 nights in Jan 2021

10/10 Excellent

Socorro

Travelled with family
Liked: Cleanliness, room comfort
A nice condom close to the Downtown
Stayed 3 nights in Sep 2020
Response from Leonardo Martínez .- Gerente on 18 Sept 2020
Estimada Sra. VON BORSTEL mil gracias por su visita a ésta su CASA LEO, ojalá regresen pronto. Saludos

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, room comfort
Great property for family or 2 couples
Check in and check out was easy. The room had two bedrooms (one king, and one queen beds), living area with a dinning table, and a kitchen with fridge. The AC worked properly and it nice to have WiFi. There is an underground parking for your car but also lots of street parking if you don’t feel like the extra hassle. Close to Sam’s Club, Some Walmart like store, and a shopping mall. Good location. Friendly staff. Price was similar to other regular rooms at other properties but for this one, you get the 2nd bedroom and extra space. Nice that they had an elevator.
Stayed 2 nights in Aug 2020
Response from Regards: The management on 8 Aug 2020
Dear Mr. Steve Sung, thank so much for your visit to thism your CASA LEO CONDO, it´s was a big pleasure to served you. We are very grad with your comments. He hope to see you soon again. Have a nice trip back home.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location for exploring the area.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and quiet place to stay. Just what we need to come back and sleep after a day of adventure.
Stayed 3 nights in Oct 2019
Response from Leonardo Martínez on 11 Oct 2019
Dear Guest, Tank you so much for your comments, we hope to see you soon ahgain in tis your Casa Leo. Kind Regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Leonardo Martínez on 2 Oct 2019
Gracias por permitirnos servirle, esperamos regrese Pronto a ésta su CASA LEO

10/10 Excellent

James, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Can't beat it for the value.
Stayed 2 nights in Jul 2019
Response from luca liburdi on 10 Aug 2019
gracias por elegirnos,intentamos siempre que sea una experiencia y no solo un dia de vacaciones. espero pueda repetir conostros

8/10 Good

Rod

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed there for 8 nights and it was a good stay. The biggest bonus is the close proximity of Playa del Carmen to most of the fun parks around. The property is a great location as a starting point to explore the area. The property itself has a good kitchen area an 2 bedrooms. It is also very quiet, so we were always able to get restful sleep. It is located in a mixed residential area, close to the federal highway. Inside the property, it feels like a secure compound, away from the rest of the world. We stayed on the 4th floor. Luckily the elevator was just outside our door. Although the elevator quit working on our last day there. The parking can also be tricky. There is a secure underground garage. We sometimes had to double park due to lack of spaces, but we managed to always park inside the compound. There is an underground cave in the garage which is very cool, with stalactites. Don’t venture in it though, it is small and the window looking in is plenty to enjoy the feature. The cleaning staff kept our room clean. The front desk attendants were also very helpful. Thank you for the great stay!
Stayed 8 nights in Jun 2019
Response from luca liburdi on 10 Aug 2019
es verdad que tenemos un parking y una caverna con stalctitas, gracias por acerlo notar ya que nuestra intencion es tambien cuidar el medio ambiente. obviamente antes nuestros clientse y hacerlos sentir en casa disfrutando de esta ciudad al mejor precio y con los mejores consejos. esperemos poder volver a ser una buena opcion en su siguiente viaje fue un placer ternerlo en casasinplaya

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is near to many parks . This is excellent place
Stayed 5 nights in Apr 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet.
Place is new and very well kept family owned propery. The beds are not very good. We told the front desk and a mattress pad was put. Nice place for adults. 12 apartments. Has an elevator. 2 bedrooms 2 baths in each apartment. Nice eating and sitting area. Quiet. 5 minutes drive to downtown, beach and to dock area for Cozumel. Easy exits to arqueological areas.
Stayed 14 nights in Mar 2019

10/10 Excellent

ORD-TGU, Tegucigalpa, Honduras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious living room, two balconies, two full bathrooms, 1 bedroom with queen bed, 1 bedroom with king bed, full stocked kitchen with gas stove top. Strong Air Conditioner. Wifi was not working during my stay, very difficult to find since roads have no signs, but overall comfortable and clean.
Stayed 2 nights in Mar 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large suite and a quiet area.
My grown daughter and I just returned from an excellent stay at Casa Leo. At first we were concerned that it was too far away from the beach but it was only a five minute 50-70 peso taxi ride to 5 Ave/beach area. The size of our room was almost 900 sq. ft., it had an open concept kitchette/living room with 2 bedrooms each with their own bathroom,and the air conditioning was excellent. It's only a block walk to a bank to change over to pesos and about a 10 minute walk to the Sorianos grocery store and mall. It was a quiet area and woke to the sound of birds in the morning. Marco the manager spoke fluent English, Italian and Spanish and was extremely helpful when I needed help on the phone because I didn't speak spanish. He was accommodating and pleasant to deal with and made our stay an excellent one. This property is new and only opened in December so we were very happy with our stay. The tour company we went to Tulum with was also only a 10 minute walk for us to meet the van. Overall I would recommend this hotel if you would like a large apartment style suite in a newer building in a quiet area.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Kept with on site concierge. Breathtakingly steep ramp down to parking garage.
Stayed 1 night in Mar 2019

10/10 Excellent

David Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The place is really great. Everything looks really new. The only opportunity for improvement is the way to get there. The streets around the hotel are not paved.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This house is light and you can feel warm. Also you can have a comfortable stay - hot water. nice air conditioning. especially nice sky view in the morning. *(if you open the curtain and sleep and then you can see nice sky view when you wake up. *this hotel is about 3-3.5km away from the center and you can easily fet to the center by car or taxi. I've used the taxi 2 times and When i go out i've requested to call a taxi, and the fare 80 peso inc. tip. (From hotel to downtown - near mega supermarket ). This 2nd home hotel is recommended.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 8 nights in Feb 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff are very helpful, they speak some English. Transportation is nearby. Groceries 10 min walk. Excellent stay.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted my room in the first floor. I am handicap
Stayed 11 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Its in a very residential area, the people that work there are great! Could use free breakfast maybe, other than that its an excellent place for its price!
Stayed 2 nights in Jan 2019

10/10 Excellent

DAMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 2bed/2bath 👍👍
Brand New Apartment 2bedroom2bath GREAT APARTMENT/HOTEL, I will stay here again and the cost was very reasonable. Book before you miss out. Easy 10minutes taxi ride to 5th ave or ferry port etc(front desk calls me taxi whenever I needed one)
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Leonardo Maartínez on 21 Jan 2019
Mil Gracias por su vivista, esperamos poder servirles nuevamente,

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018
Response from Leonardo Martínez on 13 Jan 2019
Mil gracias por su preferencia, les esperamos en ésta su CASA LEO

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Muy amable el señor desde que llegamos, muy limpio, en general excelente
Stayed 7 nights in Oct 2023

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
Pecima comunicacion
Stayed 2 nights in Jul 2023

8/10 Good

Ezequiel

Stayed 4 nights in Apr 2023

10/10 Excellent

NESTOR

Stayed 2 nights in Mar 2023

8/10 Good

Alain

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beau bon pas cher

8/10 Good

Boyoung

Travelled with family
Liked: Cleanliness, room comfort
그들은 친절했습니다. 하지만 Wifi는 너무 안좋았고 수영장은 깨끗하지 않았다. 방은 이용하기 괜찮았다.
Stayed 2 nights in Jul 2022