Title: Playacar Palace All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=41060&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Playacar Palace All Inclusive Travelers find their perfect balance of beach relaxation and wellness activities at this tranquil retreat along a pristine shoreline near Playa del Carmen ## Photo gallery for Playacar Palace All Inclusive ![Outdoor pool, pool umbrellas, pool loungers - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/2b7579b2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/78ff3878-e487-4431-bef2-13e71f26a57f-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included | View from room - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/6ef1b0b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/w2880h1713x0y2-2627fc1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/9a2b46c3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Maritime Terminal and Main Beach, Playacar Palace All Inclusive offers a white sand beach, a pool with swim-up bar, spa treatments like hydrotherapy and manicures/pedicures, three restaurants, breakfast included, and on-site shopping. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Breakfast included - Parking included - Free Wi-Fi £420 includes taxes & fees 27 Jan - 28 Jan VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 14 of 14 rooms ### View all photos for Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included ![Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/f4fb6fae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included 8.0 Very good 2 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu Blackout curtains Premium bedding - 527 sq ft - Sleeps 4 - 1 King Bed - Ocean view ### View all photos for Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included ![Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/36a342c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included ### Highlights Furnished patio Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu 2 bedrooms Premium bedding - 525 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds - Ocean view ### View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/d19791d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana 10.0 Exceptional 1 review ### Highlights Private indoor hot tub Air conditioning Free minibar items LED TV Blackout curtains Premium bedding Jetted bath Separate bath and shower - Sleeps 4 - 1 King Bed OR 2 Double Beds - Partial ocean view ### View all photos for Superior Two Bedroom Presidential Suite ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/1ac72623.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Two Bedroom Presidential Suite - Sleeps 6 ### View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/d19791d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Ocean View - Kids & Teens Stay Free 8.0 Very good 9 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items LED TV Blackout curtains - 527 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed - Ocean view ### View all photos for Superior Governor Suite Ocean View - King Size Bed ![Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/b8a60bfd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Governor Suite Ocean View - King Size Bed ### Highlights Furnished patio Private indoor hot tub Air conditioning Free rollaway/extra beds Free minibar items LED TV Pillow menu Blackout curtains - 525 sq ft - Sleeps 4 - 1 King Bed - Ocean view ### View all photos for Superior Deluxe Honeymoon Suite ![Miscellaneous](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/945c8697.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Honeymoon Suite - Sleeps 2 ### View all photos for Superior Deluxe Ocean View ![Coffee and/or coffee maker](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/52523de6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Ocean View - Sleeps 4 ### View all photos for Superior Deluxe Partial Ocean View ![Bathroom amenities | Separate bathtub and shower, jetted bath, designer toiletries](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/7cb3ef94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Partial Ocean View - Sleeps 4 ### Superior Governor Suite - Sleeps 2 ### View all photos for Superior Walk Out Suite Ocean Front ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/14e8e5b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Walk Out Suite Ocean Front - Sleeps 4 ### Superior Deluxe Partial Ocean View-Booking 4 Nights, Get 2 Nights At Punta Cana - Sleeps 4 ### View all photos for Superior Honeymoon Suite - King Size Bed ![Superior Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/b5fb565e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Honeymoon Suite - King Size Bed ### Highlights Furnished balcony Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu Blackout curtains Premium bedding - 525 sq ft - Sleeps 2 - 1 King Bed - Ocean view ### View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free ![Superior Deluxe Partial Ocean View - Kids & Teens Stay Free | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/744ba045.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Partial Ocean View - Kids & Teens Stay Free 9.0 Wonderful 22 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items LED TV Blackout curtains - 527 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed - Partial ocean view ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/906300/906203/dd64f2c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - 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All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,417 reviews £238 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=180083f7-d7f4-4be3-8161-1bcfc1d11247&top_cur=GBP) Ad ![Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 8.0 Very good 12 reviews £135 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=180083f7-d7f4-4be3-8161-1bcfc1d11247&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) ## About the area Located in Playacar, a neighbourhood in Playa del Carmen, Playacar Palace All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62047%2C-87.07689&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Er8AcCHSIzwE50Cbny1ka6OMGs8=) Playa del Carmen, QROO ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 2 min walk \- 0.1 miles - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.2 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - Playa del Carmen Maritime Terminal 2 min walk \- 0.1 miles - Xaman Ha Aviary 6 min walk \- 0.4 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 48 min drive ### Restaurants - Carl’s jr Playa 2 min walk - Starbucks 3 min walk - Madremia 5 min walk - Los Aguachiles 3 min walk - Dick & Willy's 4 min walk ## About this property ### Playacar Palace All Inclusive Luxury all-inclusive property near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar and a poolside bar. With amenities such as a beachfront location and sunloungers, this property is the perfect place to soak up the sun. Indulge in a massage, a facial and a manicure/pedicure at Awe Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on-site and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. Other perks include: - An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar - Free self-parking and valet parking - A round-trip airport shuttle (surcharge), multilingual staff and beach umbrellas - Coffee/tea in reception, a lift and smoke-free property - Guest reviews give top marks for the helpful staff and walkable location Room features All 201 rooms feature comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes. Extra amenities include: - Jetted bath, designer toiletries and hairdryers - 21-inch LED TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues ### Activities and facilities/equipment All land activities and use of recreational facilities and equipment are included. ### Land activities Fitness facilities ### Lessons/classes/games Aerobics Dancing Yoga ### Entertainment On-site entertainment and activities On-site live performances ## Similar properties ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/4000000/3210000/3205200/3205175/993bbde1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Haciendas All Inclusive Corasol - 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Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 7 AM to 11:30 AM - 2 bars/lounges - 3 restaurants - A poolside bar - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Outdoor pool (guest access) - Playground - Sauna - Shopping - Steam room - Yoga classes ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 6 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Wheelchair-accessible parking ### More - 1 building - 5 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Jetted bathtub - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 21-inch LED TV with premium cable/satellite channels - IPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Desk - Free local calls - Free long-distance calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 49 per person (return) - Airport shuttle fee per child: USD 49 (return), (up to 17 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. Property Registration Number 008-007-000964/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the hot tub Guests under 18 years old are not allowed in the spa ### Property is also known as All Inclusive Playacar Palace Palace Playacar Playacar All Inclusive Playacar Palace Playacar Palace All Inclusive Playacar Palace Hotel Playa Del Carmen Playacar Palace Mexico Playacar Palace Resort Playacar Palace Riviera Maya/Playa Del Carmen, Mexico Playacar Palace All Inclusive Playa del Carmen Playacar Palace Playa del Carmen Playacar Palace All Inclusive All-inclusive property car Inclusive inclusive prope ## Frequently asked questions ### Does Playacar Palace All Inclusive have a pool? ### How much does it cost to stay at Playacar Palace All Inclusive? ### Is Playacar Palace All Inclusive pet-friendly? ### How much is parking at Playacar Palace All Inclusive? ### What time is check-in at Playacar Palace All Inclusive? ### What time is check-out at Playacar Palace All Inclusive? ### Does Playacar Palace All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Playacar Palace All Inclusive? ### Where is Playacar Palace All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Playacar Palace All Inclusive Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 632 8 - Good 223 6 - Okay 66 4 - Poor 38 2 - Terrible 43 ## Reviews ### 10/10 Excellent #### Adam 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time. ##### Adam Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Amey 28 Dec 2025 Clean room, staff and good amenities. ##### Amey Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Sophie 18 Jan 2026 Liked: Cleanliness, property conditions & facilities This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits ![View of the hotel from the Cozumel ferry](https://a.travel-assets.com/ugc/hotel-reviews/7e70e072-73ea-497d-b216-e7cb0a2d0e35-1768704994678.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Nice cocktails at Momo restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/c6a01b7c-f9c7-456f-9537-e87b58918e0a-1768704994276.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8e2cc846-e185-4be6-a89d-6d9afe689c50-1768705089178.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Amazing food](https://a.travel-assets.com/ugc/hotel-reviews/b66a612d-861f-4c82-9e34-b8664d4e7235-1768705091616.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sophie Stayed 7 nights in Jan 2026 ### 8/10 Good #### Alexandra 8 Jan 2026 Liked: Cleanliness Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation. ##### Alexandra Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Ann 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back ##### Ann Stayed 5 nights in Dec 2025 ### 4/10 Poor #### NAZ COCO 28 Dec 2025 Disliked: Amenities, property conditions & facilities When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine. ![Lobby area ](https://a.travel-assets.com/ugc/hotel-reviews/70ea0a97-be47-40b0-bd71-a324f1b42e44-1766934676226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby / lounge](https://a.travel-assets.com/ugc/hotel-reviews/28601cb6-ddc7-4e94-8ebf-688ab1942c1c-1766934676352.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NAZ COCO Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Erika 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back. ##### Erika Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Emmanuel 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful. ##### Emmanuel Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Daniel 10 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service friendly people shopping area around great vibes ##### Daniel Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Frances 13 Jul 2025 Liked: Cleanliness Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel. ##### Frances Stayed 4 nights in Jul 2025 ### 8/10 Good #### Neli 6 Jul 2025 Liked: Cleanliness The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/104a1637-61c7-4e3f-9d9c-3e30a7ec9d92-1751818452049.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Neli Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Andrew 23 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were great and the food was top notch. ##### Andrew Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Argiris 1 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and excellent staff ##### Argiris Stayed 14 nights in Dec 2024 ### 10/10 Excellent #### Moshe 10 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and staff was friendly ##### Moshe Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Marcia 8 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities I like that recruiting for time share don’t bother you like an another resorts. And the facilities were very nice. ##### Marcia Stayed 5 nights in May 2025 ### 10/10 Excellent #### Sandra 21 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean,safe all around a very nice place ##### Sandra Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Jaime 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and cleanliness far exceeded our expectations. ##### Jaime Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Alejandra 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level! ##### Alejandra Stayed 5 nights in May 2025 ### 10/10 Excellent #### Lady 2 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We had such a great time, the food was delicious, our room was super clean, all the staff were super nice and welcoming. Eric, ingrid and Perla at the pool, Ivan at Madre Mia restaurant, and of course the people who had our room nice and clean every day. Location was super convenient since we were just close to the ferry tp go to Cozumel and 10 minutes away from Xcaret. ##### Lady Stayed 5 nights in May 2025 ### 10/10 Excellent #### candice michelle 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely staff. Beautiful property. ##### candice michelle Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Sonya Maria 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders. ##### Sonya Maria Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Charlotta 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great food and drinks. Staff is super friendly. I wish there was a better beach area. ##### Charlotta Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Christian 12 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was outstanding ##### Christian Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jessica 17 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities We loved our stay there. Staff was super nice ! ##### Jessica Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Casey 3 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away. ##### Casey Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Mayan Palace Riviera Maya, Playa Pareso ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mayan-Palace-Riviera-Maya.h32626814.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > > [Illusion Boutique Hotel ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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