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On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Guest reviews

4.4/5 Excellent
524 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationPlaya del Carmen Maritime Terminal5 min walk
Popular LocationCentral Square12 min walk
Popular LocationNuestra Senora del Carmen Catholic Church14 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive

Choose dates to view prices

  • Honeymoon Suite

    Room amenities

    • 525 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite
  • Deluxe Room, Partial Ocean View

    4/5 guest room rating

    Room amenities

    • 527 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room, Partial Ocean View
  • Deluxe Room, Resort View - FLEX CANCELLATION, Kids Free.

    4.1/5 guest room rating

    Room amenities

    • 527 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room, Resort View - FLEX CANCELLATION, Kids Free.
  • Deluxe Room, Ocean View

    3.8/5 guest room rating

    Room amenities

    • 527 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room, Ocean View
  • Governador Suite

    3.8/5 guest room rating

    Room amenities

    • 525 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsGovernador Suite
  • Walk Out Suites

    Room amenities

    • 527 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsWalk Out Suites
  • Deluxe Room Partial Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 527 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room Partial Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
  • Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 527 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

About this area

Playa del Carmen

Located on the beach, Playacar Palace All Inclusive is in Playa del Carmen's Playacar neighbourhood, an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Travelling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Scuba diving, snorkelling and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Central Square - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 14 min walk
  • Pier Navega - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

About this property

Playacar Palace All Inclusive

Beach spa retreat, walking distance from Playa del Carmen Maritime Terminal
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 201 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. IPod docking stations and 24-hour room service are standard, as are LED TVs with satellite channels.
Playacar Palace All Inclusive offers 201 forms of accommodation with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 21-inch LED TV
  • TV/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for dinner and through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive
Playacar Palace Playa del Carmen
Playacar Palace
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
Playacar Inclusive Inclusive
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Playacar Palace All Inclusive and receive a full refund?
Yes, Playacar Palace All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Playacar Palace All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Playacar Palace All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.
Where is this property located?
This beachfront all-inclusive resort is located in Playa del Carmen (Playacar), close to Paseo del Carmen, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Also nearby are Mamitas Beach Club and Playacar Golf Club.

Guest reviews

Overall score and ratings for Playacar Palace All Inclusive

4.4
Excellent
5 - Excellent
315
4 - Good
151
3 - Okay
31
2 - Mediocre
18
1 - Poor
9
4.7
Cleanliness
4.7
Service and Staff
4.3
Amenities
4.3
Property condition

1/5

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Jun 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Property is beautifully situated on the beach and walking distance to main avenue. Great food and rooms. Not many food options. 2 restaurants and a buffet. Also nightly activities are done by 10pm. Great for older people, couples and families with young children

    Stayed 7 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice welcome upon arrival, were greeted with flowers, chilled hand towel,( which was amazing after traveling) and a refreshing drink!! Bell hop showed us to our beautiful room, which faced the ocean and a partial pool view. Very Very clean and beautifully decorated hotel, and the aroma throughout the hotel is so wonderful, I bought some,to bring back home. Room service was all included in the all inclusive pkg. which was nice, the restaurants had excellent food and amazing service! Loved sitting at the pool and beach , being waited on by some awesome waiters and waitresses!! The pool was very clean!! As well as the beach and ocean, this resort and the staff were all AMAZING!! All the drinks were great, they have everything you could want or ask for!! Great property if you like a smaller resort that is very personal, and the pool and beach are right outside your door!! Definitely will return!!

    Stayed 6 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 10 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Service was terrific. Food and drinks were fantastic. Security was visible. Property was clean and beautiful

    Stayed 6 nights in Mar 2020