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Expedia-verified reviews
Excellent!
4.3 of 5 guest rating
Room type Options Nightly price Book
Standard Room
377 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Other room types
Double Superior Star Prestige
377 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Superior Standard Room
377 square feet
1 Single Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite
408 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Double Near Pool
377 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Junior Suite, Oceanfront
Room with view
408 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Ocean-view property with a beach bar, near Playa del Carmen Maritime Terminal

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Outdoor pool
Smoke-free property

Location

Located in Playacar, this beachfront resort is in the entertainment district and within 2 mi (3 km) of Playacar Golf Club, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 miles (5 km).

Resort features

Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Room amenities

All 350 rooms offer comforts such as premium bedding and down comforters, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Guests will also find free minibar items, balconies and room service (during limited hours).

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks and beverages included

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Spa/beauty facilities and services not included
  • Off-site tours not included
  • All non-motorised water sports included
  • Snorkelling included

Hotel Amenities

Iberostar Quetzal All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Iberostar Quetzal All Inclusive, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 3 poolside bars and 7 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a free kid's club, an outdoor pool and a kid's pool. On-site self-parking is complimentary.

Iberostar Quetzal All Inclusive is a smoke-free property.

  • Beach bar
  • Bar/lounge
  • Children's games
  • Number of outdoor pools - 4
  • Number of bars/lounges - 7
  • Fitness facilities
  • Number of poolside bars - 3
  • Full-service spa
  • 24-hour front desk
  • Beach umbrellas
  • Free breakfast
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Tours/ticket assistance
  • Meeting rooms
  • Beach sunloungers
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sunloungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Outdoor pool
  • Children's club (free)
  • Smoke-free property
  • Supervised childcare/activities (free)
  • Children's pool
  • Proposal/romance packages available
  • Luggage storage
  • Hair salon
  • Number of restaurants - 3
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Pool umbrellas
  • Beach towels
  • Total number of rooms - 350
  • Number of floors - 3
  • Wedding services
  • Tennis on site
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Number of outdoor pools -4
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking

Room Amenities

Iberostar Quetzal All Inclusive offers 350 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room childcare (surcharge)
  • Desk
  • Ceiling fan
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Premium bedding
  • In-room safe
  • Number of bathrooms - 1
  • Room service (limited hours)
  • Shower only
  • Satellite TV service
  • Balcony
  • Minibar (stocked, free items)
  • Flat-panel TV
  • Down comforter

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Bonsai Restaurant – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner.Reservations are required.

Mare Nostrum Restaurant – This restaurant specialises in seafood and only serves dinner. Reservations are required.

La Gondola Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.

Uxmal Restaurant – This steakhouse only serves dinner. Reservations are required.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Things to Do

4 the outdoor swimming pools are on site along with an outdoor pool. In addition to a kid's pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkelling nearby
  • Scuba diving on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:00 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

No cots (infant beds) available

No lifts

Debit cards

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night
  • Sanitation services: MXN 20 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Names

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Quetzal All Inclusive All-inclusive property
  • Iberostar Quetzal Inclusive i
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal All Inclusive All-inclusive property

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guest rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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