Search Hotels Near Phoenix Theatre, London

"Really nice place to stay. It’s well located (theaters, restaurants, underground station) "

"Great location. Fantastic room. Staff was friendly and very helpful "

"Generally good after a very slow queue for check-in (20 minutes). Friendly and attentive staff (although not quite enough of them?). Food great and cocktail bar fine. One of the main lobby lifts kept malfunctioning- nobody on had to fix it? - so there were some long waits there too (minimum 5 minutes at some times). "

"Dated rooms, bathroom needing repair, appliances didnt work, uncomfortable bed. Not worth the price."

"Location is excellent but mattress is terrible. The mattress was like a slide, it was very worn out. Requested the hotel not to enter my room, and they entered it twice every day without my consentment due maintenance issues, plumbing, sewage, leaks, …. I never reported an issue, but they had an excuse to enter it. Maintenance team went inside my bathroom and closed the door and never saw any repairs. The first day they left a mess in my bathroom, second day they left the shower sewage open, I complained about that, and the maintenance guy told me I could close it. It is not my job to do their job. Restaurant high tea time pretty expensive for the quality. I would not recommend it. Requested two time helps with taxi, they ignored me “ go outside and find it yourself” Manager told me due maintenance issues, she was going to process a partial refund for compensation, never did. Not the worst, not the best. The day I left they did not want to print the confirmation my account/ expenses account was closed. They had a voucher open and did not wanted to print a confirmation it was closed. They blamed Expedia for everything. "

"I would recommend this hotel as it is centrally located to all the attractions in London"

"Yes The bed sheets changed every 4 nights ! Since I changed my room due to noise from adjacent disco the next day The sheets weren’t change for basically all time I was there "

"Good location, wifi not great and my room was facing a builders yard so very noisy late in to the evening. Can also hear every door in the corridor slamming shut. "

"Lovely, clean, compact and comfortable room right in the heart of Covent Garden. I had everything i needed, the staff were great, good quality tea and coffee in the room. It felt very secure and i would definitely stay again. Less than 10 mins walk to the underground at Covent Garden or Leicester Square. A great stay!"