Great location close to Excel and many restaurants, shops, etc. Staff were very friendly, our room was nice (albeit we were on a special) and the breakfast was great. Nice Gaucho's on the river 2 mins walk away.
After staying in 2-3 star hotels for the previous 10 days (one of those group tours, 8 countries) we decided to stay somewhere comfortable on our last night in Europe. We knew that any Hilton would be a great choice, but the Canary Wharf location was close to our drop-off location. The room was beyond clean! There are USB outlets build into the desk, so no need to get out the country conversion plugs to charge our devices. I think my wife and I are going to look into buying whatever mattress and sheets Hilton uses on their beds, they were so comfortable.
The underground was a pleasant and convenient 5 minute walk from the hotel. The Stratford station and Westfield Mall was only a 10 min ride away and provided a convenient place to shop, eat lunch, and see a movie while waiting for our 10:30pm flight. Hilton kept our luggage in a locked room while we were out. The price of our standard king room wasn't much more than a standard room at a 3-star hotel down the street, but it's well worth the small extra expense to know that you will be staying at a clean, convenient, and comfortable place.
The staff was pleasant at all times. When checking out, there were about 4 people ahead of us, but it still only took a few minutes. Hilton also offers express checkout, but we added breakfast the next morning. Breakfast, by the way, was excellent! I like the fact that you can purchase either hot or cold breakfast. We choose Hilton because we always have a great experience at any location.
The hotel was nice and fairly central. Staff upon arrival were friendly but in a 'trained' way. Not much personality.
On the first night we were put out to find my son's bed had blood on the sheets (which was not his) so I called down to reception to ask for someone to come up and change it immediately. Room Service arrived looking rather inconvenienced. The next day I went to reception to ask for two extra pillows. That evening we discovered that the extra pillows had not been placed in our room so again I called down and asked for them. Again a different member of Room Service arrived and thrust them at my son as he opened the door saying 'what? , pillows!' in broken English. Needless to say he was rather bemused.
When ordering a glass of red wine from the bar the barman did not wipe the glass and subsequently I ended up with a wine stain on my white trousers at which he just smirked.
All in all nothing major and I would stay again but I think that the staff were not the best in the customer service stakes. Most were European but not British. Maybe it's a cultural anomalie but I think if you chose to be in the industry at least give it your all!!
London’s 21st-century waterside business district, Canary Wharf is best known for its cutting-edge architecture, including the 50-storey obelisk-shaped skyscraper, One Canada Square. Get there by the Docklands Light Railway, with elevated tracks giving wonderful views into a world of glass and steel. By contrast, historic Greenwich, home to the National Maritime Museum, is just across the Thames. A foot tunnel links the two.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.