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"Room was tiny; bed was too small."

"The decor was wonderful. My room was clean and quiet. However the door deadbolt didn’t work. Also, having an early check in might be good when folks are traveling long distances so they can freshen up easier. "

"Cleanliness is very good "

"Staff was very nice. Hotel very clean and comfortable."

"Beware Upselling When we checked in, a woman at the front desk aggressively tried to "upgrade" us into a "better room" as ours was cramped and would not be ready for an hour, she said. The price of the "upgrade" was GBP150. We had already booked an expensive, deluxe category room so passed on this 'offer' and our room--which overlooked Hyde Park was lovely and roomy... but this upselling at the front desk put a damper on our stay. Subsequently, I heard the same woman and also a man at check in, try upselling rooms to other tired travelers. They were very aggressive. Do they make a commission on upselling? This is an unethical and unacceptable practice. When we checked out, another front desk attendant said there was a GBP30 per night fee on our bill but it was not mandatory. Could you please remove it, I asked. Certainly, she said...and we'll see if she did. We have no idea what that "mandatory fee" was for."

"Good location with an easy check-in. Was able to store our luggage since we arrived early. Had a room with a double bed be aware room is very small, including the bathroom. You must really like the person you’re with to share it."

"Liked the location by Hyde Park. Didn't like the street construction."

"Very friendly staff! Great location to the tube station and central London!"

"Very helpful staff and the room was very clean!"