Another comfortable sleep in your lovely hotel. As on previous occasions we were able to check in early, and, on this occasion, due to an error with our booking we had our room upgraded. The room, 1171, on the 11th floor afforded marvellous views across London. However, this room was in need of a little tlc and attention to detail. One of my pillows was missing a pillowcase; the light control switch by the side of the bed was not fixed to the wall, and the lights in general were erratic. The door chain was also missing. Breakfast, though plentiful, was very busy, and the availability of cutlery was very poor, the breakfast staff were slow to rectify this. The choice of food for breakfast though, was very good. These are only minor niggles and would not put us off staying with your again.