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The check in staff messed up our room and then seemed put out when they had to fix it. Concierge staff also mediocre. Front door staff seemed to be absent most of the time.
The hotel lovely quiet position 5 mins from London. Checkin staff a bit rude waiters and bar staff couldn't do enough for us. The room had the bed made on the second day, however no bins were emptied ,dirty glasses were left on the side, biscuits weren't replenished. Some of the cups had side plates ...
The staff at the front desk, the concierge and the breakfast buffet were outstanding! Always greeted with a smile and answers to all of our questions. Walking distance to Buckingham Palace and close to both the Victoria and St. James Park underground stations. Would highly recommend and plan on staying ...
Great stay except for shower valve in the bath. It was not working properly. Dolphin Square, if you are reading this review please repair/replace the shower valve for room no. 12. It continues to flow through both the tub fill and shower hand nozzle. So by the end of your shower the tub is half ...
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