The service is great! The workers are excellent and very friendly! For the pools they are also great, the beaches on that have quite a lot of seaweed. The room service is also very good, the buffet has great food and very tasty. For the drink, i would say that is was a good experience and i tried many things. For kids and teens their is not a lot to keep them entertained. For the WIFI though i wouldn't buy it for your room and would just go to the lobby because i think it is a a little too much for a 3 days. If staying for longer then a week i recommend buying the WIFI if you don't have service. But in all i would say that me and my family are happy and we had a very good time at the resort.
Comment from Hotel Management
08-Mar-2018 by Online reputation, Hotel Management
We appreciate you taking time to express your comments about your stay with us.
Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it.
Considering the comments you made in relation to the beach located on the limitations of our resort, I must inform you that we respect the perception of our guests, and although this organic material known as kelp may not be up to your total satisfaction in our complex we have implemented strict measures of constant cleaning to consistently promote its collection, although this organic material is not entirely aesthetic, it has a number of features and natural properties to the ecosystem, in addition to being an excellent fertilizer, combats beach erosion and degrading it naturally transforms into nutrients, returns to the sea to be processed by marine life, however, your comments will be directed to our management for timely monitoring and reinforcement in case if necessary.
Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.
Kind Regards from Mexico,
Grand Bahia Principe Tulum