Bahia Principe Cancun
Everything was exceptional, the staff went out of their way to make sure that we were comfortable in every aspect, we did notice other "White Collar" employees that were selective when it came to asking about the stay or even the food quality. This was very annoying to me in particular. I had a previous broken ankle and when we arrived to our rooms it was on the 3rd floor, which it was very hard to walk up and down the stairs, I expressed my needs and since I was the only one that's needed this change they offered a room way across the other side of the complex which made no sense to me since we booked 2 rooms. the first night It rained so much and we started to get wet since our room had a leak right on the bed, and our daughters room the leak was right next to the bed as well, we called the front desk and they promised to send someone right away but nope that did not happen I had to call twice in order to get their attention, but once again the 3rd floor. The bath tub is so high if you have back problems or any body problems it's incredibly hard to get in and out off the tub.