Ratings based on 882 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2018
4 out of 5
by A verified traveller

Posted 08-May-2018
It is what it is The beach is ok The resort is nice Staff is nice Food is great Restaurants are great Go and enjoy,,, are there nicer resorts yes but there are ones that are way way worse. This is our 14th time and this is the only resort we have been to twice. Not because it’s the nicest but it offers everything you need to have a great vacation for a great price. If you want to swim in the ocean and enjoy the beach the seaweed may be annoying but if not enjoy the pools and the entertainment by the pool and have a good time.
Comment from Hotel Management
12-May-2018 by Online reputation, Hotel Management
Dear Loyal Guest: We would like to express our gratitude for choosing our hotel once again for your vacations. It is an honor for us to host you for one more time and to know that you feel at home here. Our aim is to get the maximum satisfaction of all our guests, even more when it comes to our frequent ones. Thank you so much for your positive comments about the services and our facility. We will be more than excited to welcome you many times more at our Bahia family. If you have further questions just use the email address listed on the site. Best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Posted 30-Apr-2018
Amazing accommodations for an all-inclusive resort. The spacious rooms, excellent food selection and the best water park ever for the kiddos. Can't wait to go back. The staff could've been a little better but the language barrier makes it a little difficult. P.s. Bring socks and underwear because there is nowhere to purchase on property. Lol
Comment from Hotel Management
01-May-2018 by Online reputation, Hotel Management
Dear Guest: Thank you for choosing our facility as your holiday destination. We are very happy you and your family members enjoyed your first visit to the resort, the food, the waterpark. It is a pleasure to read that you spent a wonderful time. All your observations are well received and we will do our best to reinforce the areas mentioned. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Please do not hesitate to contact us at our contact address which can be found on our website. Best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
1 out of 5
by A verified traveller

made the best out of a bad situations

Posted 30-Apr-2018
I'll avoid the complaining and get straight to what to stay away from at the hotel and let you decide for yourself; the buffet food will always be cold, the shower is poorly designed and will leak everywhere, also, good luck getting towels from the front desk to clean it up. The drinks are bottom shelf and you will only get to eat a warm meal at the a la cart restaurants for 3 days out of your stay . Also the beach is rocky and you will notice people walking around in cast and boots from it. Bring enough sun block and snacks. Sunblock sells for about 20 dollars a pop and a bag of chips for 11 dollars at the lobby store. Also you will get stopped every day several times a day to sit through glorified time share presentation for around 10k. Also if its your honeymoon don't expect a banner or anything. They will tell you that they will do it but never will. we chose to just leave the resort every day after our 3rd day . The collectivo will take you to tulum for 2 dollars each way and to playa del carmen for 3 dollars each way. The Food and drinks are much better out in town.
Comment from Hotel Management
02-May-2018 by Online reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We are happy to know that you enjoyed our services and facility. However it is a pity that we have not exceeded your expectations; accept our sincere apologies, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. If you have further questions just use the email address listed on the site. Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

It’s nice overall but

Posted 26-Apr-2018
The resort itself is good chain of Grand Bahia, but the beach condition was awful, I admire the maintenance guys they try really hard to clean up all that seaweed but couldn’t.. every day beach was covered with piles of that sea stuff.. shores where covered with it, was really hard to get into the water...and yes if you don’t want feel wet bedding ask for upper floors, at night bottom floor, bed feels it’s wet..
Comment from Hotel Management
28-Apr-2018 by Online reputation, Hotel Management
Dear guest, We appreciate you taking time to express your comments about your stay with us. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. Considering the comments you made in relation to the beach located on the limitations of our resort, I must inform you that we respect the perception of our guests, and although this organic material known as kelp may not be up to your total satisfaction in our complex we have implemented strict measures of constant cleaning to consistently promote its collection, although this organic material is not entirely aesthetic, it has a number of features and natural properties to the ecosystem, in addition to being an excellent fertilizer, combats beach erosion and degrading it naturally transforms into nutrients, returns to the sea to be processed by marine life, however, your comments will be directed to our management for timely monitoring and reinforcement in case if necessary. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided. If you have further questions just use the email address listed on the site. Kind Regards from Mexico, Elizabeth Villaseñor Grand Bahia Principe Tulum
3 out of 5
by A verified traveller from Denver, CO

overrated, in my opinion

Posted 22-Apr-2018
Pros: The swimming pools
Cons: food and the description of the ocean access
Location: The location was very close to several fun activities: Tulum Mayan ruins (small, but worth it), Akumal (turtles), Cenotes and Xel-Ha
We were extremely disappointed with the beach which was one of the reasons we decided on this particular hotel. The actual area of the beach is very narrow, the waves were pretty strong and the actual swimming area was very short. I am sure it was roped off because of the strong waves. I suspect the pictures I saw of the hotel beach was taken at a different location OR severely "doctored." The other huge disappointment was the food. I would rate it as a "1" just awful. To be fair, we don't travel much and had no idea we would need "dress" clothes for some of the restaurants. My husband didn't have any dress pants with him so we were very limited with the buffet style restaurants.
Comment from Hotel Management
22-Apr-2018 by Online reputation, Hotel Management
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain quality in the hotel. With reference to the comments about the beach area, we want to inform you that the beach in Mexico is public and the hotels cannot change the natural aspects as coral, reef, seaweed and rocks, located at the entrance of the beautiful Caribbean Sea and may sometimes molest people during their swimming session. In front of the Gran Bahía Príncipe Riviera Maya complex we have about 1.3km beach area where rocky areas and white sand areas alternate and give the opportunity to everybody to move freely to find the perfect spot to swim and enjoy. As you may know, the “geotubes” or wave breakers have been used for years in México since the heavy storms to protect the beach areas, avoid erosion of beach and dunes, and to create quite swimming areas for our guests. Although they may look as rocks these sand bags called geotubes are sediment-filled sleeves of geo-textile fabric used for the protection of our beautiful Mexican beaches. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Warmest regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver BC

Bahia Principe Tulum

Posted 16-Apr-2018
Pros: The grounds, the pool and activities. The restaurants were delicious. Staff were friendly and helpful.
Cons: The only concern we had was with the shower leaking onto the floor but a temporary fix was provided.
Location: We were very close to Xel-Ha and Tulum which was wonderful. The on-site shopping and entertainment was great. A short drive to Xcaret.
Our stay was wonderful. We had such a great stay at the resort. Everything we needed was provided. Staff was amazing and helpful. The resort was beautiful and well kept. It was a shame we didn't get to use the lobby due to construction. Our room was nice but troubles with the shower. Food choices were plentiful and delicious. Would definitely return!
Comment from Hotel Management
17-Apr-2018 by Online reputation, Hotel Management
Dear Guest, On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort. It is a real pleasure to know that you enjoyed your holidays with us. In reference to the lobby building maintenace, we would like to inform you that Bahia Principe Riviera Maya Resorts are making an effort to meet the needs and expectations of our guests, started this new project of renovation that all our guests can continue enjoying our little paradise, and still maintaining our high quality of service, providing a wider choice of rooms and facilities. In this sense, we must add that the renovation work is only made at reasonable times in order to preserve the peace and calm of our guests. The location of the work is not a problem for the total enjoyment of our facilities, as it is quite separate from the areas of service. In case that our guest present any discomfort, we always make the best in our hands Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2018
Clean rooms Huge site with great transportation within hotel sites Food selection top notch Plenty activities for all Will def return soon
Comment from Hotel Management
18-Apr-2018 by Online reputation, Hotel Management
Dear guest, We would like to send you a big Gracias for your visit to our beautiful hotel! It is our best reward receiving your recognition to the personal attention our colleagues offer, the cleanliness of the room and the excellent food in our restaurants. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards! Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2018
Excellent time spent at this resort. Second visit and was as great as the first. Food was very good...great selections at the buffet. The Le Gourmet ala carte was fabulous!!
Comment from Hotel Management
14-Apr-2018 by Online reputation, Hotel Management
Dear Guest: We appreciate you choosing our resort for your holidays and sharing your impressions. It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day. We are so happy to know that you enjoyed your holidays, the food, and the restaurants a la carte, and our facility. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Kind regards Elizabeth Villaseñor Grand Bahia Principe Tulum
1 out of 5
by A verified traveller from NYC

Book Here For a Horrible Vacation

Posted 10-Apr-2018
From when we got there they were rude. At check in "early check in" was suppose to be at 1 checked us in till 5 since they are doing construction on the resort and had the check in near the buffet snack bars. They made us pay for a child an extra $400 dollars and when we showed them how it said it was included they made a million excuses.They also threatened to kick us out and not refund us when we complained and they called security on us as well. The front desk lady said she was the manager when we asked to speak to one and then her and the real manager were laughing in the corner speaking about us in Spanish and didn't know i understood Spanish. When we give up & payed they then give us our 5 rooms each in separate buildings even though we just asked them not to do that & had to wait another 2 hours for them to give us rooms in the same building. The rooms are a 15 min walk from everything. Between the 5 rooms we had a room with no working shower, a room with no light on the balcony, a room with bugs on the sheets, and a room that had a broken tv. Rooms smelled like mildew. The buffets are horrible, bugs all over. NONE of the staff was friendly & almost everywhere was under construction. They never sat us together in any of the elcarte restaurants, said it was a rule, the dinners took 3hrs because it was short staffed. The drinks are so watered down.They also held or luggage hostage because they wanted to charge us for late check out that we paid for. Beach full of Seaweed
Comment from Hotel Management
17-Apr-2018 by Online reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We review the incidence and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum