Ratings based on 839 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and very close to the beach

Posted 15-Jan-2018
Nice hotel and very close to the beach. It was our third time there. We like it
Comment from Hotel Management
17-Jan-2018 by Online reputation, Hotel Management
Dear repeat Guest, Allow us to thank you for sharing your recent experience with us and choosing our hotel once again to spend your holiday! It is an honor for us to host you once again and to know that you feel at home here. Our aim is to get the maximum satisfaction of all our guests, even more when it comes to our frequent ones. It is important for us that all our guests take the best impression from our resort, we always make our best to adapt us to every guests and get their satisfaction. We will be more than excited to welcome you many times more at our Bahia family♥ ! Elizabeth Villaseñor Grand Bahia Principe Tulum
2 out of 5
by A verified traveller

Awful food and almost no beach

Posted 12-Jan-2018
The most awful food I tried in any all inclusive resort. Almost no beach, just plenty of rocks with limited access to the ocean.
Comment from Hotel Management
17-Jan-2018 by Online reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. However it is a pity that we have not exceeded your expectations; accept our sincere apologies, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveller from missoula, montana

I’d go again

Posted 06-Jan-2018
The room and bed were comfortable. The fridg was stocked with soda and beer which was nice. The buffets were good but being able to eat at the reservation only restaurants was really nice. The beach was lovely as was the pool. The barriers on beach were a bit of an eye sore but they didn’t span the entire beach. Overall this was a fantastic place for kids. I could be at the beach while my 8 year son could be playing w a friend in the pool( all pools are only 4ft deep).
Comment from Hotel Management
07-Jan-2018 by Online reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful property. Beach Ok. Food terrible.

Posted 05-Jan-2018
Location: Stay in the resort as everything else is too far and way too bush league.
Stunning property. Beach has hidden rocks everywhere, and could be fixed for very little $$. Staff is excellent. Food is terrible. They should franchise out their restaurants so you could escape to something nice, it would make the buffet bearable as its the only place to eat. After two weeks of this food, this was the best diet plan I have ever experienced. For Sun, Sea and Relax this place is a ten, if you want to loose weight, try 14 days. :)
Comment from Hotel Management
06-Jan-2018 by Online reputation, Hotel Management
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Please be sure that we keep on working to improve our services, so if you decide to come back in the future we will be more than happy to welcome you ! Kindest regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2018
Good value, decent food, beach and pool are so close from Bahia tulum
Comment from Hotel Management
06-Jan-2018 by Online reputation, Hotel Management
Dear Guest, On behalf of our entire team we want to thank you for choosing our hotel as your holiday destination. We appreciate your preference. Thank you for taking from your valuable time to share the positive aspects from the services you enjoyed while you were with us. We all hope to welcome you back very soon, to pamper you as you deserve. Kindest Regards from Mexico, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Families
by A verified traveller

Pleasing fun resort

Posted 03-Jan-2018
Pros: Entertainment, casino, plaza area, beach .
Cons: Get waiter for the beach and pool area. Better entertainment team during a day.
Pros; Comparable to other resorts i stayed in the area, I would say this is good resort that have very good entertainment. Food at buffet restaurant was very good, while a la carte restaurants were good but not impressive. Drinks were not bad. Beach was nice, certain areas have rocks in the water while other areas are good for swimming but not deep enough, but still very nice for families with kids. Dolphin show was nice touch to the resort. Cons; Charging for safe in addition to room was very tacky and right away put sour taste in my mouth that i'm at the budget resort. We were down for two birthdays with a friends and even i went multiple times to public relationship, my friend never received anything for his birthday. My girlfriend got bottle of champagne delivered but bottle was warm and did not come with ice bucket. There is no waiters at the pools or at the beach, which gives it a feeling of good economy resort.
Comment from Hotel Management
04-Jan-2018 by Online reputation, Hotel Management
Dear Guest: On behalf of our team we appreciate you taking time to express your comments about your stay with us. Positive comments always motivate the staff to provide excellent service. We are more than happy to know that you enjoyed your holidays; as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
2 out of 5
by A verified traveller

Beautiful beach

Posted 03-Jan-2018
Hotel staff stole cash from backpack in the room. Submitted report to public relations but no response
Comment from Hotel Management
07-Jan-2018 by Online reputation , Hotel Management
Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Regarding the situation described please kindly excuse us for this unfortunate experience. We aim to provide excellent service to our customers. Security is a priority in our company that is why there is a strict protocol in order to avoid any mishap for all of our customers. Indeed all our employees are searching at each output, in order to guarantee the safety and security of all our customers in the resort. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller from new york ny usa

Super fun place. It’s huge.

Posted 31-Dec-2017
We were a family of four adults and a five yrs old kid, for Christmas break. Place was packed but it was fun. Front desk was a huge pain, slow and not savvy (eg we wanted to switch rooms with my parents. It took them forever and still on the second day they called early in the morning looking to see ‘where the child was’. Annoying. ) But restaurants were great. Amazing food at the new Mashua restaurant. Awesome staff at all restaurants. Nice to have access to facilities in all parts of the resort. We spent one day at the kids park and club in coba, two days at pool/beach in Tulum, and two days on trips (chichen itza on our own, rio secrets with tour). The evening band at the Tulum bar was excellent. Will possibly return!
Comment from Hotel Management
07-Jan-2018 by Online reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Tulum. Positive comments always motivate the staff to provide excellent service. It is rewarding for us to know what you spent a wonderful days of holidays in the resort, as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience. : - ) Best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place to spend few days

Posted 30-Dec-2017
Nice place, close to beach. Beach is OK, lots of rocks. Food is good.
Comment from Hotel Management
31-Dec-2017 by Online reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveller from Snowshoe,WV USA

Posted 17-Dec-2017
Location: The Mayan ruins at Tulum are a must see
I took my wife here for a birthday get away. Very pleasant and relaxing time.
Comment from Hotel Management
18-Dec-2017 by Online reputation, Hotel Management
Dear guest, We thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Tulum. We are very happy to know that you enjoyed from all the services and the resort in general. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Regards from sunny Mexico, Elizabeth Villaseñor Grand Bahia Principe Tulum