Ratings based on 716 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Richmond VA, USA

Lovely Winter Get Away

Posted 20-Jan-2017
Pros: Friendly staff, good food. Beautiful pool. Lovely beach.
Location: Although there are many excursions offered, because we are only there for a week, we typically stay on the resort property and are fully entertained.
The Bahia Principe Tulum is a lovely all-inclusive resort property in a beautiful tropical setting with a full array of amenities and very good food. But what makes this resort is its staff. You will not experience a harder working, more friendly staff anywhere. They go out of their way to make sure you feel like welcomed guests to their country.
5out of 5
Recommended
for Everyone
by A verified traveller from Baden-Württemberg

Tolles Hotel mit perfekter Lage

Posted 11-Jan-2017
Pros: Die große Auswahl an gutem Essen.
Cons: WLAN sollte in allen Zimmern kostenlos verfügbar sein!
Obwohl es eine sehr große Anlage mit mehreren Hotels (Grand Bahia Tulum, Grand Bahia Akumal usw.) ist, hatte man nie das Gefühl, dass man sich in einer Bettenhochburg befindet. Die Gäste haben sich gut im großen Gelände (mehrere Pools, mehrere Restaurants) verteilt. Auch am Strand hatte man viel Platz. Das Hotel war sauber. Sehr viele (laute und oft alkoholisierte) Amerikaner. Toller Strand. Die Freizeitangebot vom Hotel sind teuer und in US Doller. Tagesausflüge kann man super selber vor Ort organisieren. Das WLAN sollte in der heutigen Zeit in allen Zimmern kostenlos zur Verfügung stehen.
Comment from Hotel Management
14-Jan-2017 by Social Media, Hotel Management
Lieber Gast, Vielen Dank für die Zeit nehmen, mit uns einen Kommentar über Ihren Urlaub schreiben zu können! Es ist sehr erfreulich zu lesen, dass wir haben es so ein gutes Gefühl, gemocht Sie den Service und Einrichtungen. Die Hoffnung, wieder sehr schnell, um sie willkommen neues Konto fühlen! Grüße, Sasha Gonzalez Grand Bahia Principe Tulum
2out of 5
by A verified traveller from Plano, TX

Wasn't very crowded but I understand why...

Posted 02-Jan-2017
This resort is no where near a 4.1; I'd probably give it a 2.0. Where do I start...when we checked in it felt like we were nickeled and dimed from the moment we got there. No wifi in the rooms, if you wanted it you had to pay. No safes in the room if you wanted them you had to pay. When we tried making dinner reservations they said we could make a reservation for 1 night because we were only staying for 4 nights. (Made no sense). Then it took 45 mins to make the reservation. The rooms were just old and frankly outdated; the front door had cracks on it. The pool was just okay, there were broken/missing tiles in the pool and in the morning the pool area didn't look like it had been cleaned from the night prior. Overall I wouldn't stay at this resort; frankly the only reason we ended up here was because the resort we wanted was booked.
Comment from Hotel Management
15-Jan-2017 by Social Media, Hotel Management
Dear Guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very concerned to know that their experience was disappointing and we felt very much that we could not meet their expectations. We will check all the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service. We will work to improve your next experience with us, if you can give us another chance to restore confidence in our chain and it will be a great pleasure to serve you in the best way possible. We appreciate the time to leave your comments. A cordial greeting, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2016
Great place to stay! Lots to do, would most definitely come again in the future
4out of 5
Recommended
for Everyone
by A verified traveller from Denver, co

Posted 23-Dec-2016
Overall very nice hotel, food is very good, and the shuttles inside the resort are awesome .
Comment from Hotel Management
25-Dec-2016 by Social Media, Hotel Management
Dear Guest, We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us. We value too much the suggestions and comments to improve day by day, we thank you that made us arrive your observations. We hope to have the pleasure of serving you again and providing you with an excellent service. Best regards from the Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller from Mn

nice hotel

Posted 17-Dec-2016
Pros: food, entertainment,drinks
Cons: we are 60 years old and requested a room on the first or second floor but they made us take a room on the third floor . with no elevator it was tough
Location: good location over an hour away from cancun airport
plenty of food and drink options . lots of pools and nice beach area . large hotel but trollies come every 10 minutes or so . good nightly entertainment . there were lots of families there so if you don't like children running around this place isn't for you . overall good experience
Comment from Hotel Management
17-Dec-2016 by Social Media, Hotel Management
Dear Guest, Thank you very much for your comment and for choosing us for your holidays! We are happy to read that we exceed your expectations and that we enjoy our facilities, our variety of food and our entertainment. Thank you for your recommendations, we hope to see you soon back with family and friends! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
3out of 5
Recommended
for Everyone
by A verified traveller

the good and the bad

Posted 14-Dec-2016
The good: Tulum was on the beach. we sat on pool deck overlooking ocean everyday. The mediterranean restaurant was really good (lobster was overcooked and tough but the lamb and steak were great). great place to relax and get time away. The bad: buffet did not always have something I liked to eat. it was very extensive but the quality was poor on many food items. good thinng I like quac and chips as I ate this every day for lunch. also for people with food alergies -such as peanuts there was no way to tell if something had peanuts or peanut oil etc. I had an attack while here - but I had brought necessary drugs with so I was ok. Service - If you sat at the bars - you had great service - otherwise you are on yur own to get your drinks for your self and others in your party. room - we had the the bathroom ceiling leaking on us when people were using the room above us. we contacted them and they had someone come out and fix it. My husband was not able to use room during this day (he needs AC) and they did not clean up after themselves. I had to clean the bathroom up myself. and no, I did not recieve any extra perks or discounts... The italian restaurant was ok. chicken was tough but the sea bass was good. Seafood restaraunt was not memorable at all - advise to skip it.
Comment from Hotel Management
17-Dec-2016 by Social Media, Hotel Management
Dear Guest, It is a pleasure for us to know that you have enjoyed your holiday in our complex We appreciate your kind comments regarding your recent visit and we look forward to welcoming you again to provide you with the best of our attentions. We appreciate your comments and offer a sincere apology for any inconvenience this may have caused. We will be happy to send your comment to the corresponding department so that the necessary measures are taken to continue improving our services. We look forward to seeing you soon with your family and friends! We send them our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller

A good stay overall

Posted 14-Dec-2016
Pros: food, drinks, games
It is an all inclusive hotel, the food is good, the drinks are ok, they have good alcohol, and you can take fruits and make a drink with them. They have entertainment tem very good, the beach is not good.
Comment from Hotel Management
17-Dec-2016 by Social Media, Hotel Management
Dear Guest, Thanks for taking the time to write a review about your vacation with us! We are very grateful to read that we made it feel very good, that it pleased the service and facilities. We look forward to returning very soon to make them feel at home again! Regards, Sasha González Grand Bahia Principe Tulum
5out of 5
Recommended
for Couples
by A verified traveller from Alaska

Great value and we really enjoyed pool and food.

Posted 13-Dec-2016
Pros: Location and amenities!
Cons: A book exchange and maybe add some environmental information since it advertises as ecotourist-friendly.
Nice resort and food was excellent! Pools and beach were awesome and staff provided great service. We took a short eco-walk and had a great time.
Comment from Hotel Management
17-Dec-2016 by Social Media, Hotel Management
Dear Guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been hoped for and that you have enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon with your family and friends! We send them our best wishes, Sasha González Grand Bahia Principe Tulum
3out of 5
Recommended
for Everyone
by A verified traveller

Primera línea d playa, pero playa mala, poca arena

Posted 13-Dec-2016
Personal muy atento, sobre todo Gabriel y Rafael del servicio bufet tulum
Comment from Hotel Management
19-Dec-2016 by Social Media, Hotel Management
Estimado Huesped, Agradecemos su elección, muchas gracias por recordarnos y por escribir su reseña. Ha sido un gran gusto leer que le agrado el tiempo que paso con nosotros. Esperando contar con el placer de atenderle nuevamente y proporcionarle el servicio que ya conoce nos despedimos deseándole un excelente día. Saludos cordiales desde la Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum