Ratings based on 769 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

NOT RECOMMENDED!!

Posted 26-May-2017
From the moment we walked in our room we noticed it had not been cleaned properly. There was a used coffee cup on the desk, no trash bag in the trash can, a light hanging off the wall, and the mini bar had not been stocked. We called the front desk and they said they would handle it but only sent down a guy to stock the mini bar. We lost power one day, paid for wifi we could not use ( they offer free wifi only in the lobby, not your room.....I've never seen so many people in one spot) and the next day our water stopped working. Never did they send anyone down to fix these issues. They wouldn't give us a different room. The only thing nice about this place was the staff at the buffet. The food was okay, drinks were strong but we probably would not stay here again.
Comment from Hotel Management
28-May-2017 by Online Reputation, Hotel Management
Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very much that we could not meet their expectations. We will check all the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service. We will work to improve your next experience with us, if you can give us another chance to restore confidence in our chain and it will be a great pleasure to serve you in the best way possible. We appreciate the time to leave your comments. A cordial greeting, Sasha Gonzalez Grand Bahia Principe Tulum
3 out of 5
by A verified traveller from Vancouver

too big for my taste

Posted 24-May-2017
Cons: Air conditioning !!!
Location: At the very tip of Tulum.
The beach is not swimmable as it was very rocky. Spent all the time at the pool area. The A/C in the room was not working. Complained the next day and they acknowledged there is a an A/C issue in a few villas. Why put us there knowing there is no A/C. Moved to a different room, A/C still bad but better than the first. Food is as expected for resort. Cant complain but won't rave either.
Comment from Hotel Management
27-May-2017 by Online Reputation, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5 out of 5
Recommended
for Couples
by A verified traveller from Belize

Total Relaxation

Posted 23-May-2017
This resort has something for everyone. Great beach areas and very nice pool settings. It takes about a day to get acclimated to where everything is, but once you do, it is very easy. The food was amazing and the staff in all the restaurants and bars that we visited went out of their way to offer service. We live in Belize and will definitely return on a regular basis to enjoy this part of the Caribbean.
Comment from Hotel Management
23-May-2017 by Online Reputation, Hotel Management
Dear guest, It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards from the Riviera Maya, Sasha González Grand Bahia Principe Tulum
3 out of 5
by A verified traveller from Seattle,WA

not what we expected

Posted 18-May-2017
Pros: Very large place. The grounds are beautiful. Rooms are clean.
Cons: need more workers in restaurants... also need more seafood in menu...
We were traveled group of 13 adults. We never go back in this hotel again....Entertainment not professional...Food was decent, Brazilian restaurant was terrible and understaffed.... Another thing to complain is a charge $5 a day for safe box. Tulum beach was very disappointing...Water shallow and there is no room for swimming. You could not find a spot in the water where it is above stomach level ( it`s not a joke!).Rocky, rocky beach with a ton of seaweed.
Comment from Hotel Management
20-May-2017 by Online Reputation, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
3 out of 5
by A verified traveller from Detroit, MI

Posted 10-May-2017
Pros: pools, access for snack bar 24/7
Cons: Restaurants requiring reservations, have more English-speaking employees, DON'T GO PARADING PEOPLE THROUGH THE STREETS AT 2AM SINGING/WAKING PEOPLE
Location: Went on excursions to Chichen Itza and Tulum, both were informative. Also, my girls did the dolphin adventure and loved it.
We had a 1st floor room. The first night, we called because the A/C wasn't working and the ceiling fan was rubbing on something and making loud noises when it was on. They sent non-English speaking people to the room to fix it; they heard the fan on and said "working"--our nights had to be about 85 degrees each night. The second day, found the hair dryer wasn't working, the coffee maker in the room didn't work because the carafe was too small to trigger the valve. None of these were fixed during our stay. Had to ask for mini bar to be stocked. The facility had plenty to eat; maybe it was the Mexican food or our taste buds, but things tasted funny. Ate at the buffet every day which was open to nature-birds everywhere who would steal food off your plate if you weren't guarding it. We had reservations at the Tequila restaurant and the Oasis Restaurant. The "New York Steak" was overcooked and didn't taste like beef. We ate at the snack bar alot. You could go anywhere by hopping on an electric "tram" (I'll call it). We weren't sure if the staff encouraged this, but around 1-3 a.m. there were people driven through the paths on these trams singing at the top of their lungs. Very irritating since our room was about 20 feet off the the tram path. Happened 3 out of 5 nights. This can be rough when you have to get up early for excursions. Alcohol watered down. Overall, we felt very safe at this facility.
Comment from Hotel Management
13-May-2017 by Social Media, Hotel Management
Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very sorry that we could not meet their expectations. We will check all the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service. We will work to improve your next experience with us, if you can give us another chance to restore confidence in our chain and it will be a great pleasure to serve you in the best way possible. We appreciate the time to leave your comments. A cordial greeting, Sasha Gonzalez Grand Bahia Principe Tulum
2 out of 5
by A verified traveller

Posted 09-May-2017
Hotel reservations are a complete disaster!!! If you are not park of the luxury resort, there are barely any restaurants available for you to book! But when you go there, all of them are half empty all evening! Trying to figure out the process, there is one office that can do that, and asking to look for any availability feels you are asking for a huge favor. Very unpleasant and demeaning!!!!!
Comment from Hotel Management
11-May-2017 by Online Reputation, Hotel Management
Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions. We look forward to your visit in your next vacation! Our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
5 out of 5
by A verified traveller from New York, NY

Excellent choice.

Posted 07-May-2017
Pros: Big size rooms, clean, food way better than usual.
Cons: A/C units are making to much noise. Also, I had ants into the bathroom (didn't bother me).
They are 2 sister hotels: Grand Bahia Tulum and Grand Bahia Coba. All inclusive privileges can be exchanged between them. Basically, each hotel has about 30 villas. Each villa has 3 floors, 6 rooms each floor.
Comment from Hotel Management
07-May-2017 by Online Reputation, Hotel Management
Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards, Sasha González Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 06-May-2017
The report is big and clean. The only wish I would have is that they had music playing in the bar area near the lobby. Not everyone wants to go to the disco place they have on the resort.
Comment from Hotel Management
07-May-2017 by Online Reputation, Hotel Management
Dear guest, Thank you very much for your comment and for choosing us for your holidays! We are happy to read that we exceed your expectations and that we enjoy our facilities, our variety of food and our entertainment. Thank you for your recommendations, we hope to see you soon back with family and friends! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
3 out of 5
by A verified traveller from New York

Posted 03-May-2017
Pros: buffet was surprisingly good at TULUM and it was beautiful. Also nice otuch was the market/casino/club that was great entertainment.
Cons: PR office concept was frustrating and in my opinion unnecessary. I should be able to either use a phone at the front desk or have them call at front.
My wifi was lacking the whole time, my sink was leaking, i payed extra for an ocean front view and didn't get it. Biggest issue for me was the Public relations office that was in charge of reservations for the restaurants that i had to make and it was the only place that had a "phone that could make calls". Front desk wasn't helpful and sent me to PR office that had a huge line at all times and only two representatives. I ended up not making any reservations for restaurants and had to wait half an hour for a 5 minute call that i had to make to confirm my ride back to the airport.
Comment from Hotel Management
07-May-2017 by Online Reputation, Hotel Management
Dear guest, Thank you very much for choosing us to enjoy your vacation and for taking the time to write about your recent stay. We regret to read that your experience did not meet your expectations, we offer our most sincere apologies regarding the points commented. We are in the continuous improvement of the service to the guest in all the aspects, to be able to go beyond the expectations. Again we offer our sincere apologies, we hope to have the opportunity to change your perception and give us a second chance to return to the Riviera Maya! A cordial greeting, Sasha Gonzalez Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Resort and Amazing Staff

Posted 01-May-2017
We had a wonderful vacation. The resort is top notch with a lot to do and see and very close to Tulum Ruins, Coba, a bunch of cenotes, and Xel-Ha. The staff were so friendly and helpful and the evening shows were fun.
Comment from Hotel Management
02-May-2017 by Social Media, Hotel Management
Dear guest, We appreciate your choice, thank you very much for reminding us and for writing your review on TripAdvisor. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards from the Riviera Maya, Sasha González Grand Bahia Principe Tulum