Not happy with restaurant arrangement
For the past 10 yrs, we have stayed at various all inclusive resorts. Although the resort was beautiful and the grounds outstanding, the requirement for 5 nights stay you are allowed only 2 restaurant dinners really surprised me. i never was limited to the number of restaurant dinners. However, even when we tried to book these restaurants, they were not available. We finally were able one night at a restaurant, our last night and found that there was plenty of room for more people. Also during out countless buffet trips, we noticed in the restaurants, there was plenty of empty seating. I'm on vacation to go to dinners and this was highly disappointing. We probably will not return to a Bahia Principe Resort. They did have a fire recently in the lobby bar area was under construction.
Another down side, the resort beach is very rocky. If you want to swim, you need to walk to a better area.
Comment from Hotel Management
13-Feb-2017 by Social Media, Hotel Management
Thank you for sharing your experience.
The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action.
We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon!
Grand Bahia Principe Tulum