A disappointing resort...
It is a terrible business model that intentionally sets out to treat the majority of its customers as "less than" the few who pay extra to be considered "elite". I will never again go anywhere that does this. We ALL are spending our hard-earned money to vacation there; it's wrong to treat any of your customers as second class citizens because they chose not pay extra to be in the diamond club. We have stayed at many other all-inclusives in Mexico and the Caribbean and the Grand Bahia Principe was a real disappointment.
The beach was an unexpectedly huge disappointment because we were all penned into a small swimming area like crowded animals surrounded by huge stinky berms (that smelled like rotten fish) with ropes, and were forbidden to venture out of it. If you tried, the whistle-blowing lifeguard would force you back into the penned-in area.
The buffet was very repetitious, but generally pretty good. Unfortunately, the only night they had a really great dessert selection was Saturday. If they can do a great dessert spread on Saturdays, why not any other nights? All week long I searched for my favorite Mexican entree: chile rellenos. Finally, just for one night they had them - but instead of being stuffed with cheese or meat, they were stuffed with the previous night's leftover mashed potatoes....yuck!
Some staff were great, but many were just going through the motions. I could give several examples, but lack the space here to do it..... it's just a disappointing resort.
Comment from Hotel Management
17-Sep-2016 by Social Media, Hotel Management
First thank you very much for being with us and taking the time to write their impressions and suggestions to improve the service we offer.
We are very concerned to learn that your experience was disappointing and very sorry we could not meet your expectations. Check all of the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service.
We work to improve your next experience with us, if you can give us another opportunity to restore confidence in our chain and will be a great pleasure to serve you in the best possible way.
We appreciate the time to leave your comments.
A cordial greeting,
Grand Bahia Principe Tulum