Ratings based on 702 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Newfoundland

Beautiful Resort

Posted 28-Nov-2016
Great food, beautiful rooms and an awesome staff :-)
Comment from Hotel Management
29-Nov-2016 by Social Media, Hotel Management
Dear Guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been waited on and that we enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon with your family and friends! We send them our best wishes, Sasha González Gran Bahia Principe Tulum
4out of 5
by A verified traveller from Calgary

Posted 25-Nov-2016
Great overall experience. Very nice staff. Beach is a little rocky, but beautiful otherwise.
Comment from Hotel Management
28-Nov-2016 by Social Media, Hotel Management
Dear Guest, We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards from the Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
by A verified traveller from Waterloo, IA

Posted 22-Nov-2016
Great stay, second time staying here, only one thing I would like to add is get yourself a safe key at check-in. The lock is $5 a day and we were not informed that is not included with a room as it would be every other resorts we stayed at.
Comment from Hotel Management
22-Nov-2016 by Social Media, Hotel Management
Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for the inconvenience that has made us arrive. We thank you very much for your comments and suggestions. We look forward to welcoming you back to our resort! Best regards, Sasha Gonzalez
3out of 5
by A verified traveller from Portland Oregon

Privileged or not Privileged Club.

Posted 15-Nov-2016
Let me tell you the truth. Overall this resort is not for your everyday hard working person who wants to spend a good amount of money, I spent $ a day for 7 days and it wasn't enough. This resort focuses on selling memberships to its privilege club and you can feel that vibe throughout your stay. I think after working all year to take a vacation I shouldn't have to feel pressure to buy yet another upgrade. The Location of this resort is isolated and you need a taxi or transportation to go anywhere off the property. A taxi to Cancun is approximately 1,200 pesos or $75.00 The Beach is nice. There are some large rock shelves in the water but there is enough beach front to have a great time and the water is clear 30 meters out. The Food is touch and go. The specialty restaurant Don Pablo is a 4.5*. and the Brazilian restaurant is a 3* However the buffet, that you will dine at mainly, is boring and not worthy of any rating. The Rooms are nicely accommodating. Clean and to the point. I stayed in room 0413 with a sea view and it was nice. Close to the beach, close to the pool. The Kids Club is run down. At first sight the building looks OK but upon review the money is not being spent to upkeep this area. My kid would only stay 2 hours out of 7 days and I didn't have the heart to force him to be here on his vacation not fun. The Pool area is good as I expected. Close to beverages and big enough to accommodate large crowds. Pretty blue water.
Comment from Hotel Management
22-Nov-2016 by Social Media, Hotel Management
Dear Guest, We are pleased to receive such pleasant comments, which you can be sure will extend to all our staff. It has been a pleasure for us to have experienced for the third time a great experience and to have a lovely holiday with us. Kind regards and we hope to have you back soon. The doors of our paradise are always open for you! Sasha Gonzalez Grand Bahia Principe Tulum
3out of 5
by A verified traveller from Viareggio

Ambiente buono

Posted 13-Nov-2016
Pros: Ambiente
Cons: Il check out , ho avuto problemi mi è stata fatta pagare una chiamata dall'albergo ,che io non ho mai fatto.Ho pagato altrimenti perdevo il volo
Location: Posizione ottima, servizio buono, attrazioni: delfini
Camere buone,servizio sufficiente posizione ottima purtroppo stavano facendo lavori di manutenzione
Comment from Hotel Management
22-Nov-2016 by Social Media, Hotel Management
Dear Guest, It is a pleasure for us to read that your vacation with us has been as they dreamed it! We greatly appreciate your valuable comments and we are glad that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and waiting for you to return with your family and friends to our little paradise! We wish you the best, Sasha González Grand Bahia Principe Tulum
5out of 5
by A verified traveller from Kelowna,BC

Posted 07-Nov-2016
Pros: Great staff and great location. Very good food and drinks.
Cons: First the shuttle, then it should be told about closing restaurants for renovations. The bars closed earlier as in the map of the hotel told.
Location: The location was a little bit far from Cancun and Playa del Carmen. And the tours offered were not cheap. But great things to do nearby.
The worst part of our trip was no shuttle from the airport Cancun to our hotel. We paid 180 American Dollars for the taxi.
Comment from Hotel Management
08-Nov-2016 by Social Media, Hotel Management
Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for the inconvenience that has made us arrive. We thank you very much for your comments and suggestions. We look forward to welcoming you back to our resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
by A verified traveller from Tasmania

Posted 27-Oct-2016
Pros: Being all inclusive.
Cons: White wine especially in the dining rooms was often warm. White wine in Coba lobby bar tasted old off, undrinkable,took it back 2days in a row.
First time at an all inclusive resort, liked the concept. A la cartel restaurants very overated.
Comment from Hotel Management
01-Nov-2016 by Social Media, Hotel Management
Dear Guest, It is a pleasure for us to read that your holiday with us have been like the dreamed! widely we appreciate your valuable comments and we are glad you enjoyed the variety of food we offer and our staff has given them good service. Thank you for choosing us and we hope to return with his family and friends to our little paradise! We wish them well, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
by A verified traveller from US

Wonderful hotel!! It was my second time there

Posted 22-Oct-2016
Pros: Everything! They aim to please
Cons: The singers and the cafe at night and that I wasn't able to use akumal like last time
Going back next year with my whole family.it was my second time there and as expected wasn't disappointed
Comment from Hotel Management
22-Oct-2016 by Social Media, Hotel Management
Dear Guest, Please send us your comments regarding your recent experience at our hotel and share them with the community by TripAdvisor! The most important thing for us is to offer excellent guest service, we are pleased that has made you feel at home! The hope to return next summer to this their second home in the Mexican Caribbean! Sasha Gonzalez Grand Bahia Principe Tulum
3out of 5
by A verified traveller

Posted 17-Oct-2016
Really just OK. We had a good time, but agree that we would look for another resort next trip. The resort staff is excellent, but we didn't like having to avoid the lobby every day so we wouldn't get harassed by the sales staff.
Comment from Hotel Management
18-Oct-2016 by Social Media, Hotel Management
Dear Guest, Thank you for taking your time and write your comments about your vacation in this his second home in the Mexican Caribbean. Our goal is to achieve maximum satisfaction of all our guests, both on site and in the guest service and treatment so I ask an apology for the inconvenience that has sent us. We appreciate your comments and suggestions. We hope to welcome you again at our resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
by A verified traveller from New York, NY

Wonderful all around

Posted 13-Oct-2016
Everything was amazing from start to end. The people were welcoming and friendly, they even helped me with my Spanish. The food was great. The drinks weren't too watered down. I was there celebrating a birthday and it was wonderfully spent. The only and I mean only downside is that there aren't many outlets in the room and I had to purchase a three prong adapter for $2 in the gift shop to plug in my computer.
Comment from Hotel Management
13-Oct-2016 by Social Media, Hotel Management
Dear Guest, We appreciate your time to remind us too and writing your comment! Thank you for choosing our hotel to disconnect from the daily routine. We love reading that were very happy with the facilities and activities we offer, as well as Julian service which I will send your nice comment to be a motivation to continue the good service. The hope back on your next vacation! Regards, Sasha Gonzalez Grand Bahia Principe Tulum