Ratings based on 742 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Horrible customer service and food.

Posted 20-Mar-2017
Staff were very unfriendly and rude. Food and drinks tasted horrible. Hotel resturants were uncommidanting with reservations. This hotel did not deliver service as most all inclusive resorts.
Comment from Hotel Management
22-Mar-2017 by Social Media, Hotel Management
Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very sorry that we could not meet their expectations. We will check all the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service. We will work to improve your next experience with us, if you can give us another chance to restore confidence in our chain and it will be a great pleasure to serve you in the best way possible. We appreciate the time to leave your comments. A cordial greeting, Sasha González Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

I recomend this hotel

Posted 13-Mar-2017
My stay at the hotel was nice. The hotel is located beside the beach, what is not as nice as the pictures shown in expedia. The beach has rocks and is not too wide, The pools and the grounds are amazing. The rooms are very clean and comfortable. The rooms doesnt have free WIFI, but you will have it for free at the loby all day long. Regarding the staff, Food and Beverage personal are excellent always going above and beyond to help you. Thank you Gumercindo for all your help, you are the best!. The entertainment team at Bahia Principe Tulum was great, always thinking in different ideas to keep people entertained. Roberto and Ivan the best at Aqua Gym. The drivers and room cleaners always with the smile, helping guest when they need it, Reception personel was regular, some of them going above and beyond and others doing the minimum possible. Regarding the food, the buffet was good but the best was the theme restaurant called Le Gourmet not only in the quality of food but also in personel. If I need to rate this hotel for my stay I will give a 4 out of 5.
Comment from Hotel Management
14-Mar-2017 by Social Media, Hotel Management
Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions. We look forward to seeing you on your next vacation! Our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Families
by A verified traveller from Ohio

Relaxing ocean resort with postcard like views

Posted 07-Mar-2017
Pros: Beautiful vistas, wonderful staff.
Cons: The food was plentiful and tasty but the food was not on the same level as other (more expensive) resorts in Playacar.
Location: Xcarat, Tulum, Coba, and the many nearby Cenotes are wonderful. The 'free' shopping trips to Playa del Carmen via the jewelry shops are best avoided.
The resort was spread out enough to require relaxing strolls most of the day while frequent electric golf carts ferried around anyone not wanting to walk. Wonderfully relaxing, thoughtfully arranged, staggeringly beautiful views throughout the resort. While parts of the beach quickly filled and empty chairs were hard to find, a walk in either direction usually revealed a pocket or two of available chairs. The staff were helpful, friendly, and quick with seemingly genuine hospitality. Only problem was when friends had a problem with the air conditioning in their room and maintenance and management seemed unable and eventually unwilling to resolve the problem. Would definitely visit again and recommend to family.
Comment from Hotel Management
08-Mar-2017 by Social Media, Hotel Management
Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards, Sasha González Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Really great All Inclusive!

Posted 06-Mar-2017
We are average travelers with reasonable expectations who love Mexico and being close to the beach. This hotel far exceeded our expectations! The beds were the most comfortable we've ever slept on in Mexico. Food was awesome, with plenty of selection. Bar and restaurant locations are very well appointed and easily accessible. Our only negative experience was dinner at the Mediterranean restaurant in Coba. Skip it. Otherwise, a fantastic week with no complaints!
Comment from Hotel Management
08-Mar-2017 by Social Media, Hotel Management
Dear guest, It is a pleasure for us to read that your vacation with us has been as dreamed of! We greatly appreciate your valuable comments and are happy that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and we hope to return with your family and friends to our little paradise! We wish you the best, Sasha González Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with immaculate grounds.

Posted 04-Mar-2017
Loved our trip! Beautiful grounds. Very clean. Delicious food- except the Mediterranean ala carte. Dont eat there. Everything else was amazing. Would definitely go back!
Comment from Hotel Management
04-Mar-2017 by Social Media, Hotel Management
Dear guest, We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us. We value too much the suggestions and comments to improve day by day, we thank you to make us arrive your observations. We hope to have the pleasure of serving you again and providing you with an excellent service. Best regards from the Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with many amenities.

Posted 01-Mar-2017
Pros: Same as above
Cons: Not that I can think of.
Location: It is quite a ways south of Cancuun. You can take excursions to a variety of places. There are the ruins, cenotes, shopping, etc.
Staff is always very helpful. Great food with lots of variety restaurants to choose from. The grounds are well cared for. Lots of things to do, ie entertainment. Enjoyed the dolphins.
Comment from Hotel Management
01-Mar-2017 by Social Media, Hotel Management
Dear guest, We thank you too much for your time reminding us and for writing your comment! Thank you for choosing our hotel to disconnect from the daily routine. We love to read that they were very happy with the facilities and activities that we offer, as well as the service of Julian to whom I will send your nice comment to make it a motivation to continue the good service. We look forward to your next vacation! Regards, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from los angeles, Miguel

Very comfortable hotel

Posted 01-Mar-2017
Very friendly and professional staff, unbelievable hotel, i wil definitely go back..
Comment from Hotel Management
01-Mar-2017 by Social Media, Hotel Management
Dear guest, We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards from the Riviera Maya, Sasha Gonzalez Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller

Great Resort Just Needs Some Changes!

Posted 28-Feb-2017
Pros: Always clean and the little golf carts - great beach area - able to walk for an hour
Cons: see 1-4 above
Location: go to Tulum!
The resort is beautiful - we would have said it was great but there is definitely room for improvement: 1) the beach bars close at 4:30 - this is when I want a drink on the beach, not at 9am - also how about a little happy hour music - hire a one man band to play a little jimmy buffet, etc until 7pm...weak in this area!! 2) The staff was so inconsistent and unknowledgeable about the resort amenities - ask one person where there is basketball? Answer there is none...meanwhile my kids are playing on the court... 3) restaurants - checked in and could only get the ala cartes at 10pm...really!!! 4) Spa - not nice at all - do a renovation (check out Barcello Spa) 5) For a resort this size to only have 4 paddle boards and a 3 catamarans they should be ashamed of themselves!
Comment from Hotel Management
01-Mar-2017 by Social Media, Hotel Management
Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards, Sasha González Grand Bahia Principe Tulum
2out of 5
by A verified traveller from Utah

Not as good as it used to be

Posted 24-Feb-2017
This was our 3rd and last stay here. Things have changed. On multiple occasions our group of 12 had terrible service at the buffet. We felt we needed to tip extra to receive the service we had already paid for. Many of us were locked out of our rooms days early and were forced to walk 20 minutes to the lobby for new a room key that made us miss dinner. When I expressed that we would probably not return the worker told me "oh well, someone else will." I was furious.
Comment from Hotel Management
01-Mar-2017 by Social Media, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
2out of 5
by A verified traveller from Cochrane, AB

Try a different hotel

Posted 21-Feb-2017
Pros: There was nothing outstanding about this hotel.
Cons: Management should be focused on making their guests happy rather than trying to make more money.
Location: Tulum, Coba, Chichen Itza, Point Allen.
This is the first time I've ever written a bad review of a hotel but I felt compelled to warn others about what they can expect if they're staying at this hotel. We stayed at the hotel for 11 days and would have had an OK holiday except for two issues. Firstly, there were the annoying staff who were constantly hounding us to book another stay at the resort every time we walked past. Having been to Mexico many times, we are accustomed to this type of sales behaviour but NOT INSIDE OF A RESORT. These pushy staff got us worked up to the point where we were ready to yell. Secondly, and this was the biggest issue for us, we had a problem with our rental car that required a visit from the rental car company. A guy from the rental car company brought a replacement car to the hotel. He was initially let through the hotel's front gate and met with us at the car we had been using. I didn't have the paperwork to do the exchange so I walked to our hotel room to pick it up (about 10min there an back) while my wife stayed at the car. While I was gone, hotel security kicked the rental car guy off the property. We ended up having to walk all the way off the hotel property to find the rental car guy, do the paperwork, drive back in with the replacement car, then pray that we could somehow manage to start the original car (this is why it was being replaced!). UNBELIEVABLE PETTY NONSENSE FROM HOTEL MANAGEMENT!
Comment from Hotel Management
25-Feb-2017 by Social Media, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum