Ratings based on 675 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Pornichet

Hôtel trop grand, plage moche.

Posted 25-Aug-2016
Hôtel trop grand, restauration trop éloigné, service de navette à attendre jusqu'a 30 mm en heure de pointe, plage moche du au casse vague installé.
4out of 5
by A verified traveller

lindo hotel, buena comida y con la mejor animación

Posted 23-Aug-2016
Pros: la comida y la animacion
Cons: la limpieza de la habitacion
unas de las vacaciones más divertidas, la gente de animación de la mejor!
2out of 5
by A verified traveller from miami

Not recommended hotel.

Posted 18-Aug-2016
I'll never come back to this hotel, dirty pool, terrible drinks few staff member for so many guests, try make reataurant reservations same day i arrived and it was all booked the only place available were the japanese but without the cooking show that of course was booked. The 24 hour restaurant is to far from everyting. Horrible beach. Boring pool activities, horrible music, when they play that is not so often.
3out of 5
by A verified traveller from Miami,florida.

El hotel no está de acorde con el precio.

Posted 15-Aug-2016
Mi estancia fue regular, se pasa mucho calor en los restauranes. El servicio que me brindaron en el premier bar del coba no fue el adecuado. La playa si me gusto a pesar de tener piedras fue de mi agrado. No me gusto que el gran bahía príncipe tenía un solo lugar donde comer ,en la mesa sueca ya que los demas restaurant era por reservación, y solamente te daban la oportunidad de dos lugares.
5out of 5
by A verified traveller from Texas

Hotel cerca de las ruinas y cuentero de Tulum.

Posted 13-Aug-2016
La pasamos super bien. El area tranquila, limpia y muy vigilada . La comida muy deliciosa y con mucha variedad. Ambiente agradable para la familia.
3out of 5
by A verified traveller from W

Great Resort but listen to staff.

Posted 09-Aug-2016
Overall everything was great. Only bad thing we were "upgraded" which was technically a down grade they moved us farther from the beach. Food was amazing. Really enjoyed our stay.
4out of 5
by A verified traveller from grand prairie, tx

Bahia Principe Cancun

Posted 07-Aug-2016
Pros: The hotel is beautiful but Massive
Cons: Customer Service
Location: It's about an hour and half from the Airport so expect to pay a heft charge.
Everything was exceptional, the staff went out of their way to make sure that we were comfortable in every aspect, we did notice other "White Collar" employees that were selective when it came to asking about the stay or even the food quality. This was very annoying to me in particular. I had a previous broken ankle and when we arrived to our rooms it was on the 3rd floor, which it was very hard to walk up and down the stairs, I expressed my needs and since I was the only one that's needed this change they offered a room way across the other side of the complex which made no sense to me since we booked 2 rooms. the first night It rained so much and we started to get wet since our room had a leak right on the bed, and our daughters room the leak was right next to the bed as well, we called the front desk and they promised to send someone right away but nope that did not happen I had to call twice in order to get their attention, but once again the 3rd floor. The bath tub is so high if you have back problems or any body problems it's incredibly hard to get in and out off the tub.
3out of 5
by A verified traveller from Illinois

This resort is okay!

Posted 03-Aug-2016
We have stayed at different places that we liked a lot more than this one. It's so big that it's a lot of walking to go to anything. Our refrigerator in our room was just a little cool. The air conditioning quit one time. Most of the staff members were not as friendly as other places were have stayed. We did have one waiter in the mail buffet that was really good. His name was Edwin. We went to several of the shows at night, they were okay! Other places we have stayed had great shows. This place is nice, we just liked other places we've stayed a lot more.
3out of 5
by A verified traveller from tulsa, ok

Beautiful grounds need more focus on other things

Posted 01-Aug-2016
I'm split. The grounds are beautiful but huge. Nothing wrong with big but you have to take allot of trams to get around especially for the alla carte dinners. We were in Tulum but most of the alla carte restaurants were in coba. It often took 30-45 minutes of advanced planning to get there. Made it the opposite of relaxing. Felt like I was always racing to make appointments as one full tram after another came and went before my family could get a seat. We'd have walked but it's way too far. We didn't like that part. Had tram service been more available we could have caught it near our room but in order to get a seat we had to hike to the entrance only to pass back by our room on a packed tram. So that really wasn't great. Food was ok. Not sure it would qualify as more than 2-3 stars I think for most. Drinks were good and never really had any issues there. Staff was friendly. Not always attentive but it's a large place and it was easy to get overlooked. They keep the place well groomed and clean. Be prepared to be hot. They keep a number of restaurants warm. There are areas that smell like sewage. Our room was one of them. I asked about it. They said they'd look into it. Never went away. That was gross. The room was otherwise functional Overall it's just so large and so much money has to be in maintenance I think everything else suffers just a little bit. Watch out for all the guys trying to sell you something in the lobby. Hated that
4out of 5
by A verified traveller

Posted 31-Jul-2016
Pros: Since the hotel is really big, we do not have to walk to our room a shuttle is running every 10 minutes or less and leave us almost at the door.
Cons: The information about the closing of the bars and what is open
Location: Really easy to find and lots of things to do in the resort and out.
We enjoy the hotel and the entertaining. The restaurants were very good great quality food.