The resort itself is good chain of Grand Bahia, but the beach condition was awful, I admire the maintenance guys they try really hard to clean up all that seaweed but couldn’t.. every day beach was covered with piles of that sea stuff.. shores where covered with it, was really hard to get into the water...and yes if you don’t want feel wet bedding ask for upper floors, at night bottom floor, bed feels it’s wet..
Comment from Hotel Management
28-Apr-2018 by Online reputation, Hotel Management
We appreciate you taking time to express your comments about your stay with us.
Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it.
Considering the comments you made in relation to the beach located on the limitations of our resort, I must inform you that we respect the perception of our guests, and although this organic material known as kelp may not be up to your total satisfaction in our complex we have implemented strict measures of constant cleaning to consistently promote its collection, although this organic material is not entirely aesthetic, it has a number of features and natural properties to the ecosystem, in addition to being an excellent fertilizer, combats beach erosion and degrading it naturally transforms into nutrients, returns to the sea to be processed by marine life, however, your comments will be directed to our management for timely monitoring and reinforcement in case if necessary.
Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.
If you have further questions just use the email address listed on the site.
Kind Regards from Mexico,
Grand Bahia Principe Tulum