Ratings based on 564 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from New York, NY

Worst vacation experience ever!

Posted 18-Aug-2015
This is my 5th time in mexico n I have never experienced such lack of hospitality like I did at GBP- Tulum When we pulled up to the hotel lobby I had to carry my suitcase up the stairs because the bell boys didn't even make an attempt to try and get them from me. The check in process took longer than thirty minutes and we left with a print out map of the resort which didn't have a key so u can see where to go. When GBP-Tulum advertises FREE WIFI, they mean u can only access the free wifi in the hotel lobby for 60 min/day unless u pay $$ to get more wifi time, and that only depends if the power hasn't gone out. As it turns out this resort runs on generators and we lost power at least 3-4/day and some times it would happen while we were in the middle of taking a shower- which means u have no water! Our room was nice and clean but the AC set at its highest setting still did not cool the room enough, when we called to put a complaint in they said they would look into it but never called us back to follow up with us or make an attempt to move us to another room. Every time we took a shower the bathroom would flood, so no chance on using a blow drier! They have many restaurants to dine at, given u make a reservation first, but ur only allowed 3 dinners/7day stay. No AC in any of them, dine & sweat! Entertainment team needs work, evening shows were boring n tacky! Only good thing was the check out- they don't even ask u if u enjoyed ur stay or anything, just hand in ur keys n go!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Aug-2015
A really nice hotel with great swimming pools! The beach leaves a bit to be desired.
5 out of 5
Recommended
for Couples
by A verified traveller from Yorktown, VA

Giant Resort with great amenities

Posted 04-Aug-2015
Pros: The cleanliness and overall decor was great. Pools were awesome. Bartenders were great and the activities staff was wonderful.
Cons: The food at the buffets was sometimes so-so. It wasn't my favorite, but you could still find something you liked. The desserts were not great.
Location: The resort is a bit far from the airport, but worth the drive. Close to Tulum ruins, Xel-Ha, Xcaret, Akumal Bay, and tons of cenotes.
I have been to Mexico several times before, but this was my first time at the Gran Bahia Principe. I had a wonderful experience there. At first I didn't realize that we really had access to all the hotels on this property, but you do. Akumal, Coba, and Tulum are all on the same side of the road and you have access to everything at each place via the trolleys. Once you figure out the trolley system it is quite easy to get around everywhere. The pools were lovely and the bars were good. They actually had Absolute, Finlandia, Smirnoff - not just cheap off brand liquor, but decent stuff. The staff was overall very friendly and the room was nice. It can be a bit of a walk from the room to other things, so I suggest taking the trolley when able. Overall, my only complaints were the seaweed on the beach (which the entire peninsula is dealing with right now and really is not their fault), and the buffet food was not that great. I also didn't really like the Dolphinaris, because it just makes me sad to keep dolphins in swimming pools, but I knew it was there and went anyway. The housekeeping staff did a great job and the bartenders and servers were great. The activities staff was also awesome and the nightly entertainment was some of the best I have ever seen in Mexico.
3 out of 5
by A verified traveller from Michigan

Resort is too large and food is mediocre. No a/c

Posted 03-Aug-2015
Pros: The price and the grounds were very nice.
Cons: Food needs flavor. Air conditioning in public areas (lobby, restaurants, etc). Beach towel hut needs to be open later than 5 pm. Have real liquor.
Location: Great location. In a quiet area. Gated resort. Lots of activities to do nearby. Must use a car/taxi to get anywhere.
There are several things that need to be commented about regarding Bahia Principe Tulum. 1. Food is very bland without any real taste. Buffet has a big variety of food available, but, lacks taste. 2. Reservations for restaurants were not available for times needed, but, when arriving at the restaurants, there was more than 70% empty tables. 3. Carts are necessary to travel anywhere. You simply can't walk around the resort for everything. You must get off the sidewalk when they are coming otherwise, they will run you off. It's ridiculous. 4. You must go to the Lobby of the resort you are staying at and get a RED cart to get to a different resort to eat at a different restaurant. 5. Water in the pool is as hot as it is outside. Not refreshing at all. 6. No ocean view from Tulum even though it's advertised that way. 7. Mini bar consists of coke, diet coke, sprite & dos equis. It is not cold. 8. If you have any mobility issues, do not stay here. 9. The beach is not usable currently. The sargaso "seaweed" is taking over the beaches all along the coast right now. It's not the resorts fault. It's an act of nature. But, beware, if you are seeking a beach right now, DO NOT GO HERE. The staff is working around the clock to rake up the mess, but, they can't keep up. 10. The entire resort smells REALLY bad from the sargaso. 11. NO air conditioning in the resort except for the "gift store". How can any resort not have air conditioning in the main area
3 out of 5
by A verified traveller from USA

Not what I expected!

Posted 31-Jul-2015
I was irritated by staff trying to sell different things or activities. I paid pretty penny for vacation and just wanted to relax but these trained sales staff just kept annoying. Beach was swamped with seaweed so we used pools for almost entire stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

July vacation

Posted 22-Jul-2015
Hotel staff was amazing! They were there in minutes if you needed anything. The restaurants were not air conditioned so it was super hot while eating. The rooms were also pretty warm even though there was air. Wish the buffet changed it up more. Overall amazing vacation though!
4 out of 5
Recommended
for Everyone
by A verified traveller from Midland Pa

Great room location (#4) close to pool, beach

Posted 20-Jul-2015
Great resort, buffet, rooms, shops and pools. Entertainment is awesome!! BUT THE BEACH WAS HORRIBLE!!!! SEAWEED EVERY WHERE!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2015
It was quiet, and just for adults. We were celebrating our 48th anniversary. The staff was very pleasant and accomodating. Our room was very nice and roomy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Great All-Inclusive

Posted 09-Jul-2015
Great location, Tulum Ruins and Xel-Ha were only about 10 minutes away. The trip from the airport was about an hour, but not a bad trip. Food was really good for an all-inclusive. My favorite meal was usually lunch at the snack bar by the beach. Don Pablo was by far the best al la carte restaurant. Drinks were good, I would suggest asking for a margarita with only a little lime, much better! Alejandro at the snack bar made the best margaritas! Tip occasionally for better drinks. Seaweed was a problem as others have said, but we still walked along the beach almost everyday. Chairs were much easier to find on the beach, pool chairs were basically impossible to find after 9am. Room was cleaned on a daily basis, tipping is suggested :)
3 out of 5
by A verified traveller

El mar no tiene la accesibilidad adecuada

Posted 06-Jul-2015
Agradable a medias pero la razon de acudir a la Riviera es el mar y este hotel no tiene un mar aceptable para nadar