Ratings based on 580 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from USA


Posted 18-Nov-2015
Pros: location as its pretty nice.
Cons: TV channel line up, lol
Location: recommend the chinchin itza trip.
Pretty decent all inclusive, I believe although My 1st experience at one. I did not care for the constant barrage of sales effort when vacationing, but I have come to expect it when going to a tourist trap destination such as Cancun. Over all a pleasant stay for some R and R. I would recommend this place as its pretty nice. Also while all inclusive, some tipping when necessary is needed, as some employees go above and beyond.
4 out of 5
for Everyone
by A verified traveller from Idaho

Great ameneties, though food could be better

Posted 15-Nov-2015
Pros: Price, cleanliness, friendly staff.
Cons: buffet food.
We had stayed at Barceló Maya Tropical before, and the rooms here were nicer, but food wasn't quite as good. Overall, the stay wasn't as fun as before, but that was more due to weather than the Hotel. Lots of folks working and keeping the grounds clean and serving. I always feel a bit lazy when at these all inclusives. Honestly, you can't go wrong staying here for the price.
3 out of 5
by A verified traveller from Texas

Very large resort. Need shuttles to get around.

Posted 08-Nov-2015
Pros: Beaches and pools
Cons: Food, Rooms, Place needs to be updated.
Location: Lot's of things to do locally. Great location on Yucatan
Food was less than attractive. Hot dishes were typically cold. Food was bland. Room safe was too small and you have to rent.
2 out of 5
by A verified traveller from Minnesota

AC in Rooms did not work

Posted 03-Nov-2015
Pros: The grounds were beautiful and well kept
Cons: We contacted the hotel prior to our already paid for vacation to ask for rooms that had 2 beds in them and were told we had to wait until arrival.
Location: It was over an hour from the Cancun airport, once we got to the resort we did not do any excursions.
We were there in their slower season, so they probably were not staffed like they would be during high season, but the AC quit working half-way through vacation and though we went to the concierge with the problem more than once, nothing was done about it. The rooms were always clean and were very nice, just no AC and when it is 90+ degrees and extremely humid, not having AC is a huge deal! The food at the buffets was seldom hot and was just okay. We could only go to one of the restaurants because we were only there 4 nights and the number of times you can use the restaurants was limited by the number of nights you stayed with them. The last all-inclusive we went to in Cancun had no such restriction. The wait staff at the buffets were spread pretty thin and so were not very attentive. I would not spend the money to go to this resort again. I have been to other all-inclusive resorts in Cancun that must have spoiled us because our experience this time was disappointing.
4 out of 5
for Everyone
by A verified traveller from 94100

Posted 31-Oct-2015
Pros: Restauration, bar et accueil du personnel.
Cons: Maintenance des chambres (problème de fuite, lavabo bouché). Nous avons signalé plusieurs fois le problème pendant notre séjour, sans résultat !!!
Location: A voir à proximité : Ruines de Tulum et Coba Playa del Carmen (magasins) Baie Akumal (tortues) Nombreuses cenotes (baignade)
Hôtel agréable, mais toujours des arrivées massives d'algues sur la plage. Malgré les efforts faits pour le nettoyage, la baignade en mer est parfois impossible.
3 out of 5
for Everyone
by A verified traveller from Fort lauderdale

A week in tulum

Posted 25-Oct-2015
Lovely property far from airport but worth trying. Huge complex 3 hotels . Service average. Huge buffet , alla carte requires Reservation. but only allowed to dine there 3 times of your entire stay. Hotel is in the middle of the rain forest , grounds are share with vast wild life. Out dated furniture, a/c dont really work.
4 out of 5
for Everyone
by A verified traveller from Michigan

Nice hotel and some rooms are close to the beach

Posted 24-Oct-2015
Pros: Tulum is the close to the beach and where we usually go. But the other ones are better up scale places.
Cons: The computer system. they need a system that will keep track of how many times a person has come to that resort.
Location: 1 1/2 hour drive away from the airport. You can visit the ruins that are close by and do zip lining that is awesome
Nice place to go but they went through and got rid of all the people that we knew and hired all new so it's like starting all over again and didn't care for that because I've been there over 20 times. And I really liked the people who had been there awhile. They need to keep the workers and keep track of how many times someone's been there. Other then that it was very nice place. Room I requested was very close to the beach. Dinners were wonderful.
4 out of 5
for Everyone
by A verified traveller from Mexico DF

Hotel con todos los servicios

Posted 17-Oct-2015
Pros: La comida y el bufete, muy rico y variado.
Cons: No creo que haya nada que mejorar
Location: El hotel es tan grande, on todas las actividades acuáticas, tiene show nocturno, casino, tiendas y discoteque
Es un hotel muy grande. Con excelentes instalaciones y el servicio de primera
4 out of 5
for Everyone
by A verified traveller from USA

Very nice resort!

Posted 24-Sep-2015
My husband and I have been to many resorts, and this one is at the top of the list! Although it was extremely hot (September), we thoroughly enjoyed our stay. PROS: The hotel staff was very friendly and helpful and our room stayed clean. We were celebrating our anniversary, so we were pleasantly surprised when we returned to our room and the hotel services had brought, champagne, dessert, flowers and fresh rose petals that were decorated from the door to the bed. It was beautiful! The grounds were immaculate! The drinks were excellent! Also, the food was one of the best we've experienced! We really enjoyed the seafood reataraunt at Coba (one of the four Bahia resorts that we had access to). CONS: We were disappointed to know that we were only allowed to go to one of the a la carte restaurants one night of our three night stay (that was not mentioned upon booking). Also, our room was far from everything, so we had to catch the trolley everywhere (to the lobby, etc..). The beach was not impressive. Overall, I would recommend this hotel and we will be returning!
4 out of 5
for Everyone
by A verified traveller

Posted 09-Sep-2015
Pros: Food, service
Cons: cleanliness
Its a very good hotel, kind of far from Cancun Airport, but the place is really nice. The only issue I had during my stay was the cleanliness of the corridors to my room.