Ratings based on 732 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Qualità prezzo buono !

Posted 23-Feb-2017
Albergo attaccato alla spiaggia privata, amplia scelta di cibo e bevande a qualsiasi ora ! Lo staff è gentilissimo, un po' meno chi sta alla reception che sembra non capire mai il tuo problema !
2out of 5
by A verified traveller from Cochrane, AB

Try a different hotel

Posted 21-Feb-2017
Pros: There was nothing outstanding about this hotel.
Cons: Management should be focused on making their guests happy rather than trying to make more money.
Location: Tulum, Coba, Chichen Itza, Point Allen.
This is the first time I've ever written a bad review of a hotel but I felt compelled to warn others about what they can expect if they're staying at this hotel. We stayed at the hotel for 11 days and would have had an OK holiday except for two issues. Firstly, there were the annoying staff who were constantly hounding us to book another stay at the resort every time we walked past. Having been to Mexico many times, we are accustomed to this type of sales behaviour but NOT INSIDE OF A RESORT. These pushy staff got us worked up to the point where we were ready to yell. Secondly, and this was the biggest issue for us, we had a problem with our rental car that required a visit from the rental car company. A guy from the rental car company brought a replacement car to the hotel. He was initially let through the hotel's front gate and met with us at the car we had been using. I didn't have the paperwork to do the exchange so I walked to our hotel room to pick it up (about 10min there an back) while my wife stayed at the car. While I was gone, hotel security kicked the rental car guy off the property. We ended up having to walk all the way off the hotel property to find the rental car guy, do the paperwork, drive back in with the replacement car, then pray that we could somehow manage to start the original car (this is why it was being replaced!). UNBELIEVABLE PETTY NONSENSE FROM HOTEL MANAGEMENT!
5out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia area, PA

Beautiful well-kept resort in the Tulum area.

Posted 19-Feb-2017
Beautiful well-kept resort in the Tulum area. A lengthy drive from the Cancun airport, in our case it was almost 2 hours due to dropping off people at other resorts. But at least then you are much closer to the Mayan ruins such as Tulum (20 min away).
Comment from Hotel Management
20-Feb-2017 by Social Media, Hotel Management
Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards, Sasha González Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from Nebraska

Very nice experience

Posted 19-Feb-2017
Pros: The resort had everything. Huge shopping opportunities, casino, bars, sister resorts close by with great entertainment and restaurants as well.
Location: Resort is a about hour and 20 minutes from Cancun and the airport. You have to take a taxi to do most things. Fairs for the taxis were reasonable.
We had a great time. The resort was excellent. The staff was fun and always very accommodating.
Comment from Hotel Management
20-Feb-2017 by Social Media, Hotel Management
Dear guest, Thanks for taking the time to write a review about your vacation with us! We are very grateful to read that we made it feel very good, that it pleased the service and facilities. We look forward to returning very soon to make them feel at home again! Regards, Sasha González Grand Bahia Principe Tulum
3out of 5
Recommended
for Everyone
by A verified traveller from seattle, WA

Nice hotel. Close to beach and area tourism.

Posted 16-Feb-2017
Staff is friendly. Hotel is dated but well kept. Food was nothing special. About an hour drive from airport. Alcohol drinks weren't very good. Not a lot of choices. Had a good time but probably won't return.
Comment from Hotel Management
18-Feb-2017 by Social Media, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller from Laval, Canada

Je recommande

Posted 14-Feb-2017
Pros: La plage
Cons: Motiver les employés je sait que certain voyageurs son difficile et qu'ils abusent des gratuités mais ce n'est pas tout les vacanciers qui le font..
Location: Rien a dire la dessus
J'ai bien aimé mon séjour d'une semaine. C'est très propre la bouffe au buffet est excellente et très diversifié. Les aliments son frais sauf les œufs cuit dur son trop cuit, léger détail. La plage est superbe et il y a des brise vagues qui permettent de pouvoir se baigner sans crainte. il y a plein de chaise donc ont ne se bat pas pour faire le lézard au soleil. J'ai trouvé les employés manquaient un peu de courtoisie mais pas tous bien sur (les pourboires sont important sans pourboire moins de sourires...)
Comment from Hotel Management
17-Feb-2017 by Social Media, Hotel Management
Cher client, Merci de prendre votre temps et d'écrire vos commentaires sur vos vacances dans cette sa deuxième maison dans les Caraïbes mexicaines. Notre objectif est d'atteindre un maximum de satisfaction de tous nos clients, à la fois sur le site et dans le service et le traitement des clients donc je demande des excuses pour le désagrément qui nous a envoyé. Nous apprécions vos commentaires et suggestions. Nous espérons vous accueillir à nouveau dans notre station! Avec nos meilleures salutations, Sasha Gonzalez Grand-Bahia Principe Tulum
3out of 5
by A verified traveller from philadelphia, pa

Not happy with restaurant arrangement

Posted 10-Feb-2017
Pros: The resort is beautiful and the grounds are beautiful.
Cons: A la cart restaurant service should be available for every night.
For the past 10 yrs, we have stayed at various all inclusive resorts. Although the resort was beautiful and the grounds outstanding, the requirement for 5 nights stay you are allowed only 2 restaurant dinners really surprised me. i never was limited to the number of restaurant dinners. However, even when we tried to book these restaurants, they were not available. We finally were able one night at a restaurant, our last night and found that there was plenty of room for more people. Also during out countless buffet trips, we noticed in the restaurants, there was plenty of empty seating. I'm on vacation to go to dinners and this was highly disappointing. We probably will not return to a Bahia Principe Resort. They did have a fire recently in the lobby bar area was under construction. Another down side, the resort beach is very rocky. If you want to swim, you need to walk to a better area.
Comment from Hotel Management
13-Feb-2017 by Social Media, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from Toledo, OH, USA

Great vacation location for sun and fun

Posted 02-Feb-2017
Location: We stayed at the Tulum hotel of Riviera Maya. We were minutes away from the Tulum ruins. We also enjoyed zip linning, snorkeling & dolphin swim.
This was our first trip to Mexico staying at a Grand Bahia chain. The food was exceptional and the wait staff was friendly and helpful, especially Rodolfo at the Snack Shack and Gadiell in the morning buffet. The pool entertainment staff were wonderful. Special mention for Cesar, Roberto, Perla, Louis, Rosi, Inver, Lalo & Ivan. There were so many activities, you couldn't be bored. The staff remembered you from day to day and tried to include you in all the fun. The evening shows were full of talented performers and there was something enjoyable for all generations. This was a family friendly setting and right on the beach. My only complaints would be I don't enjoy smoking being allowed poolside. I felt we smoked a pack ourselves. We also had a room that the fan didn't work and the air condtioner didn't keep the temperature comfortable. The front desk did send someone as soon as we mentioned the fan not working. Their response was great. We would definitely book with the same chain again.
Comment from Hotel Management
04-Feb-2017 by Social Media, Hotel Management
Dear guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been hoped for and that you have enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon with your family and friends! We send them our best wishes, Sasha González Grand Bahia Principe Tulum
3out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Close to beach

Posted 02-Feb-2017
We booked our excursions through the guy who works for Expedia in the hospital room. We waited over an hour to get picked up and supposively when they called the hotel to let us know they were running late, the guy in the front called The wrong name ONLY 3 times and just ignored the fact that we are waiting there for an hour. Other than that there's really not much to do unless you go to the store, the pool or the beach. The dolphin area is so sad. There's about 8 dolphins in what looks like a kiddie pool. We had a huge cockaroach in our safety box, which was disgusting.
Comment from Hotel Management
23-Feb-2017 by Social Media, Hotel Management
Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions. We look forward to seeing you on your next vacation! Our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
2out of 5
by A verified traveller from ny ny

Not satisfied

Posted 02-Feb-2017
Not satisfied with the service and room. Not Going back and will not recommend this resort to my friends and family. Poor entertainment. The complex is huge, attached to the other 3 complexes and it seems like they are struggling to maintain it. The food was good.
Comment from Hotel Management
04-Feb-2017 by Social Media, Hotel Management
Dear guest, Thank you for sharing your experience. The comments of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning soon to our Resort! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum