Ratings based on 663 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from chicago, IL

Not overly impressive

Posted 24-Jul-2016
The staff expends a lot of energy trying to orcheatrate your experience on the property, whether you want to have the experience or not. They are very aggressive in dissuading you from leaving the property. You will also wait for 30 min at least to make a dinner reservation. This hotel is not about convenience to its visitors.
5out of 5
by A verified traveller from Chicago IL

Awesome hotel and food

Posted 20-Jul-2016
Staff and food are excellent. Excursions are too expensive
3out of 5
by A verified traveller from CA

Hotel levels

Posted 15-Jul-2016
Transport from the hotel to the airport definitely needs to be arranged in advance, I wasted 1 hour getting a transfer 80 minutes to the hotel then paid $100 for round trip and didn't get a receipt. I then wasted more time arranging our pickup once I got to the hotel. The hotel is so large I didn't know what lobby I had booked. The shuttles run in different locations and you don't know where they are going. The buffet food is just okay and the all inclusive does not apply to the a la carte restaurants. We could only pick 2 restaurants (depending on your number of nights) and had reservations at 9 and 10:30 for dinner! The beach is rocky and I never found any kayak or snorkel equipment. It seems like this hotel treats their guest on different levels depending how much you spend and the discrimination is very evident. On the bright side we had a great welcome and our room was in a good location. Overall not a good experience.
4out of 5
by A verified traveller from Parma,Ohio

It has everything you need and more

Posted 22-Jun-2016
It has everything you need and moreYou don't need to leave the resort only thing I found wrong the beds were hard and small bathrooms in the room also no room service
5out of 5
by A verified traveller from Iselin, NJ

Nice hotel near the beautiful beach

Posted 03-Jun-2016
Hi, I just came yesterday from hotel to home... it was me and my family's first trip to cancun Mexico. ... it was great first experience ... about the hotel I would say it's very beautiful hotel I give 5 star... coz the hotel,facilities and staff all r good... I definitely recommend this hotel for yr stay... food was good.. and too much options. Over all I enjoyed a lot with my family. My kids enjoyed a lot as well. They love that place. And they wanna go again to this hotel...
Comment from Hotel Management
21-Jun-2016 by Social Media, Hotel Management
Dear Guest, Thank you for taking your time to share your thoughts about us on Expedia. Most importantly, we are happy that you had a good time at our resort! We are proud to hear that our employees are giving you the service you deserve and the chefs are performing to your liking. Nothing pleases us more to know that you built great memories here in our resort and in the Mexican Caribe. Once again we are so glad that you came to visit us! We await your return with open arms! Let us know if you need anything! Take care and best wishes, Irma Salazar Grand Bahia Principe Tulum
4out of 5
by A verified traveller

Nice hotel

Posted 25-May-2016
The hotel was very clean and nice :) all staff friendly and approachable.
Comment from Hotel Management
02-Jun-2016 by Social Media , Hotel Management
Dear Guest, Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time write about your stay. It would be our pleasure to host you again. Irma Salazar Grand Bahia Principe Tulum
4out of 5
by A verified traveller from Detroit

Posted 14-May-2016
Very nice grounds well kept. Food was good but all restaurants require reservations buffet was good as far as the selection the quality of the food was average at best
Comment from Hotel Management
15-May-2016 by Social Media, Hotel Management
Dear Guest, Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time write about your stay. It would be our pleasure to host you again. Irma Salazar Grand Bahia Principe Tulum
4out of 5
by A verified traveller from Carentino

Classico stile Bahia Principe

Posted 10-May-2016
Pros: spiagge e hall
Cons: camere e menu, specie nei ristoranti.
Catena sempre valida. Questa struttura è un poco datata pertanto le camere sono un poco meno confortevoli delle nuove. Menu da migliorare.
Comment from Hotel Management
06-Jun-2016 by Social Media, Hotel Management
Caro ospite, Grazie per la tua opinione genere che avete condiviso con altri viaggiatori. Apprezziamo che si ha il tempo di scrittura del tuo soggiorno. Sarebbe il nostro piacere di ospitare di nuovo. Irma Salazar Gran Bahia Principe Tulum
4out of 5
by A verified traveller

Love this resort

Posted 09-May-2016
beautifyl resort with dolphins on site! Food was great. Very clean an staff was great! Only issue was beds and pillows .. Not very comfortable.
Comment from Hotel Management
28-Jun-2016 by Social Media, Hotel Management
Dear Guest, On behalf our entire team we would like to express you our deep gratitude by you have kindly shared with us from your time and let us know about the good aspects from your stay that made it memorable, and also by pointing us out the areas where we can give a little bit more to pamper your guests at every minute of their stay. It would be our pleasure to host you again. Irma Salazar Grand Bahia Principe Tulum
4out of 5
by A verified traveller

Posted 04-May-2016
Huge place never bored! Always entertainment and something to do.
Comment from Hotel Management
02-Jun-2016 by Social Media, Hotel Management
Dear Guest, Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time write about your stay. It would be our pleasure to host you again. Irma Salazar Grand Bahia Principe Tulum