Ratings based on 753 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Not what it use to be

Posted 17-Apr-2017
Pros: Very well kept grounds.
Cons: Staff, food at dinners. More entertainment.
No AC in our first room. Staff doesn't care anymore. Lack of service/food available at the A la carts. Dinning rooms were half full but you couldn't get a decent booking time for the dinners. Rocky beach.
Comment from Hotel Management
19-Apr-2017 by Online Reputation, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent resort, everything in one place

Posted 17-Apr-2017
This hotel-resort exceeded our expectations. The food at the resort was very good. Poolside was enjoyable, many different areas to just sit and relax with family
Comment from Hotel Management
18-Apr-2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Tulum
3out of 5
by A verified traveller from Ontario, Canada

Wrong room twice!

Posted 10-Apr-2017
Pros: Snack bar restaraunt, Buffet and transport system.
Cons: Get the room right the first time, and transport to and from airport should be as simple as a ticket. Allow people to view other areas.
Location: Went to Aktun Chen cenote. Awesome spot, we had the good fortune of being there all by ourselves for an hour. Thanks Ovod!.
Booked a king bed smoking room, got a twin bed non smoking room. This place is huge so geeting to the lobby to sort out the mess took time. Was promised a new room the next day 1804. ent to the desk and they did not have a clue. Finally got a new room after spending a lot of time. Also we booked a private shuttle but had to book our return ride at a different lobby and again this took a lot of time. Our ride went to the wrong pickup point and we were late getting to the airport. No bar restocked bar fridge as promised. We bought our own beer. NO ICE!. All the villas had a central location ice machine at one time, but they were removed. You have to call somebody! 2 out of 3 Al A carte dinners sucked and you had to wait in line forever to book them. No menus. On the positive side the buffet was great. They also have a nice transport system to get you around but when we wanted to see one of the sister hotels we got kicked off. Beach had a lot of seaweed and rocks. The snack bar restatraunt was a hidden gem. Pools were ok, lots of people.
Comment from Hotel Management
12-Apr-2017 by Online Reputation, Hotel Management
Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We regret to read that your experience did not meet your expectations, we offer our sincere apologies, we hope to have the opportunity to change your perception. We look forward to returning to our Resort soon! Best regards, Sasha Gonzalez Grand Bahia Principe Tulum
2out of 5
by A verified traveller from michigan

Not as nice as expected

Posted 08-Apr-2017
1hr/20mins from the airport. Staff is unfriendly. Beach is terrible. Mostly rocks. Not a good beach for swimming or even walking. Resort is very spread out. They have a tram system for travel to and from lobby / rooms and restaurants.
Comment from Hotel Management
09-Apr-2017 by Social Media, Hotel Management
Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions. We look forward to seeing you on your next vacation! Our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from calgary alberta

Second home

Posted 07-Apr-2017
We are repeat visitors to the Bahia in the Mayan. We have been coming here for years and love the resort. The property is large and beautiful. The food is like none other. The buffets are incredibly diverse and there is something for everyone. The Al a carte restaurants are top notch and very formal. The rooms are comfortable and very clean. The best part is the staff. The staff are friendly and helpful and always treat us remarkably well. Thanks to Alfredo and Samantha from guest services for ensuring a prefect vacation and Victor our eaotor who was perfect. Also love the entertainment staff mainly Jorge! Kids club was so good to our son and he loved the ladies who played with him. Will be back next year!
Comment from Hotel Management
09-Apr-2017 by Social Media, Hotel Management
Dear guest, Firstly, let us thank you for taking part in your valuable time in sharing these kind comments with our future guests. We are very pleased to read that your experience with us was fabulous. Our commitment is to provide a service with the highest standards and always focused on the full satisfaction of our guests. We will be waiting for you on your next visit with the family, to make you repeat the experience. Sasha González Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from Maple Ridge, BC

Something for Everyone!

Posted 29-Mar-2017
What a great facility! The facility is impressive to drive up to, and it doesn't stop there. The rooms, the junior suite, are average to above average in amenities, but lets face it, you aren't in Mexico to spend time in your room! The beach is expansive, with many palapas and areas to get sun or shade. The pool(s) are well kept, clean, fun, and there was never a problem getting a beach/pool chair. Staff are all very responsive, polite, and truly seemed to want to keep you happy. The only thing that disappointment us, but this was our own fault as we didn't reserve when we arrived, is the poor time availability for the Ala carte restaurants. Because we could only get in late at the restaurants we chose, we ended up not getting to those locations. The food in the buffet exceeded our expectations, service at the buffet tables was very good, so we were content to eat there - so much variety... Overall, will definitely return to any of the Bahia Principe facilities, if the are all like this one.
Comment from Hotel Management
30-Mar-2017 by Social Media, Hotel Management
Dear guest, We thank you too much for your time reminding us and for writing your comment! Thank you for choosing our hotel to disconnect from the daily routine. We love to read that they were very happy with the facilities and activities that we offer, as well as the service of Julián to whom I will send your nice comment to make it a motivation to continue the good service. We look forward to your next vacation! Regards, Sasha Gonzalez Grand Bahia Principe Tulum
1out of 5
by A verified traveller

Horrible customer service and food.

Posted 20-Mar-2017
Staff were very unfriendly and rude. Food and drinks tasted horrible. Hotel resturants were uncommidanting with reservations. This hotel did not deliver service as most all inclusive resorts.
Comment from Hotel Management
22-Mar-2017 by Social Media, Hotel Management
Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very sorry that we could not meet their expectations. We will check all the points mentioned in your opinion to make the necessary adjustments as soon as possible, we are a company that greatly value the feedback we receive from our guests, we constantly strive to maintain the high level of service. We will work to improve your next experience with us, if you can give us another chance to restore confidence in our chain and it will be a great pleasure to serve you in the best way possible. We appreciate the time to leave your comments. A cordial greeting, Sasha González Grand Bahia Principe Tulum
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

I recomend this hotel

Posted 13-Mar-2017
My stay at the hotel was nice. The hotel is located beside the beach, what is not as nice as the pictures shown in expedia. The beach has rocks and is not too wide, The pools and the grounds are amazing. The rooms are very clean and comfortable. The rooms doesnt have free WIFI, but you will have it for free at the loby all day long. Regarding the staff, Food and Beverage personal are excellent always going above and beyond to help you. Thank you Gumercindo for all your help, you are the best!. The entertainment team at Bahia Principe Tulum was great, always thinking in different ideas to keep people entertained. Roberto and Ivan the best at Aqua Gym. The drivers and room cleaners always with the smile, helping guest when they need it, Reception personel was regular, some of them going above and beyond and others doing the minimum possible. Regarding the food, the buffet was good but the best was the theme restaurant called Le Gourmet not only in the quality of food but also in personel. If I need to rate this hotel for my stay I will give a 4 out of 5.
Comment from Hotel Management
14-Mar-2017 by Social Media, Hotel Management
Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions. We look forward to seeing you on your next vacation! Our best wishes, Sasha Gonzalez Grand Bahia Principe Tulum
5out of 5
Recommended
for Families
by A verified traveller from Ohio

Relaxing ocean resort with postcard like views

Posted 07-Mar-2017
Pros: Beautiful vistas, wonderful staff.
Cons: The food was plentiful and tasty but the food was not on the same level as other (more expensive) resorts in Playacar.
Location: Xcarat, Tulum, Coba, and the many nearby Cenotes are wonderful. The 'free' shopping trips to Playa del Carmen via the jewelry shops are best avoided.
The resort was spread out enough to require relaxing strolls most of the day while frequent electric golf carts ferried around anyone not wanting to walk. Wonderfully relaxing, thoughtfully arranged, staggeringly beautiful views throughout the resort. While parts of the beach quickly filled and empty chairs were hard to find, a walk in either direction usually revealed a pocket or two of available chairs. The staff were helpful, friendly, and quick with seemingly genuine hospitality. Only problem was when friends had a problem with the air conditioning in their room and maintenance and management seemed unable and eventually unwilling to resolve the problem. Would definitely visit again and recommend to family.
Comment from Hotel Management
08-Mar-2017 by Social Media, Hotel Management
Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day. Best regards, Sasha González Grand Bahia Principe Tulum
5out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Really great All Inclusive!

Posted 06-Mar-2017
We are average travelers with reasonable expectations who love Mexico and being close to the beach. This hotel far exceeded our expectations! The beds were the most comfortable we've ever slept on in Mexico. Food was awesome, with plenty of selection. Bar and restaurant locations are very well appointed and easily accessible. Our only negative experience was dinner at the Mediterranean restaurant in Coba. Skip it. Otherwise, a fantastic week with no complaints!
Comment from Hotel Management
08-Mar-2017 by Social Media, Hotel Management
Dear guest, It is a pleasure for us to read that your vacation with us has been as dreamed of! We greatly appreciate your valuable comments and are happy that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and we hope to return with your family and friends to our little paradise! We wish you the best, Sasha González Grand Bahia Principe Tulum