Search Hotels by Independent in Puerto Morelos from £48

"Very family friendly, food was amazing, a lot to explore, and staff was beyond polite. Overall, loved it, and will surely visit again!"

" I’ll admit, I was a little hesitant at first- we were staying for many days with only a couple of excursions planned, meaning much of our time would be spent at the hotel. We were warmly greeted with refreshing, great-smelling towels to freshen up after our travels. Check-in was quick and easy, and we were able to enjoy the buffet right away after a long day of travel. The buffet staff were also outstanding.Our server Mario was consistently kind and attentive. We also received excellent service from Diego, Celia, Eva, (such kind, smily ladies) and Ever all of whom made each visit feel warm and welcoming every time. The cooks who made the burgers, eggs, seafood were extraordinary as well However, I do want to note one concerning experience. One morning, while Diego was serving us, a man in a white shirt named Carlos (who I assume was a supervisor) began speaking to him in a loud/upset voice and using animated hand gestures. It appeared as though he was disciplining him right there in front of guests. It was uncomfortable to witness, especially so early in the morning and to hard working people. It left my family and me questioning how much respect the staff receive from management As someone with a background in business administration and a Master of Science in Clinical Mental Health I can confidently say this is NOT the way to treat, manage or motivate staff. I deeply value kindness, respect, and the fair treatment of people.I prefer to support businesses w same values."

"Place is beautiful! In the middle of the jungle, love the nature and how modern it is at the same time. Room is elegant and spacious, food is delicious (tried all restaurants) an is very family friendly."

"The staff "

"Beautiful property, renovations are being made so I can only imagine how it would look once completed. Kind staff and welcoming environment. Antonio by the main pool is amazing! David for pool activities super energetic and funny! Overall enjoyed our stay. "

"Excellent service. Food was outstanding. No crowds. "

"Beautiful place, family friendly, extremely nice staff! "

"Wow"

"we’ve just returned from a group trip, I can happily say — we had no complaints! We had visited this resort about 7 years ago when it was still just one resort. I didn’t realize Secrets had taken over the original Exhale area when I booked with Exhale again. Maybe Secrets could be considered the “nicer” option, but honestly, I was more than happy with what we had. The Exhale Lounge staff were great — they helped us book hydrotherapy right when we checked in, which was smart because spots were already filling up for the day we wanted. We used the Exhale pool once but mostly stayed with our group throughout the resort. We had an Exhale ocean view room, which I thought was perfect since we weren’t really in our room much to need a better view. The bed was comfortable. The shower is probably a favorite. The beach was as expected and had a bit more to be desired if you are a beach person, but previous posts and having been here before it is what it is. The resort does a great job maintaining it as much as they can. Breakfast at Bites was really good, but we also enjoyed eating in our room using the in-app room service and grabbing light breakfast bites from the lounge. Lunch was mostly pizza by the beach (always a win), mixed with snacks from the Exhale Lounge throughout the day. And Bingo with Eric by the beach while we ate was a good time! Dinners were great across the board, but my favorite was the buffet-style dinner by the Energy Pool, which included a fire show — such"