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Reviews of The Green Village Boutique Hotel

3 out of 5
The Green Village Boutique Hotel
Calle 20 entre Av 10 y 15, Quintas del Carmen, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 38 reviews" "
Rating 8 - Good. 15 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 4 out of 38 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Clint Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night Stay in Playa Del Carmen.
Was a pleasant 2 nights stay. Lovely property. The drom beds are bit hard ,but I slept well,was nice a quiet. Loved that they provided a towel. Staff are all very nice and helpful. My favourite of the stay is the lovely at 😃
Stayed 2 nights in Dec 2023
Response from The Green Team on 28 Dec 2023
Hi Brian! Were very happy that you enjoyed the hotel. Thank you for your comment, hope to receive you again sometime! Kind regards.

2/10 Terrible

Patricio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No respetaron el precio. Y si no pagaba lo que me pidieron, me echaban a la calle.
Stayed 1 night in Nov 2023
Response from The Green Team on 8 Dec 2023
Hola Patricio, ya nos hemos puesto en contacto con usted para darle un solución a este inconveniente. Saludos

6/10 Okay

Max, Vernon

Travelled with partner
We didn't spend any time using their facility, but I can see how it would appeal to some people with its relaxing lobby feel, available board games, yoga classes, and bar/kitchen. Decent location but not for light sleepers. Vehicle noise or loud people on the street seems to easily penetrate the thin windows. Maybe it didn't help that my room window had an old crack (very large spider shape). The TV didn't have local programming, only Netflix was available but very slow. Nice that beach towels were made available, but bring your own shampoo and hair blow drier.
Response from The Green on 16 Jan 2023
Thanks for taking the time for a review. Hope everythings fine on your end.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and the people here are the absolute best. It was my second time staying here, the vibe is truly incredible. It’s a home away from home … more than a community, it’s a second family.
Response from The Green Team on 4 Dec 2022
We love you Marcos, keep coming back!

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the shared dorm room. Very clean and the hotel staff were super friendly. Could have used some lockers for valuables.. but overall felt super safe anyway!
Stayed 3 nights in Jun 2022

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was suoer friendly. Such a cute place! Yiga classes were amazing! Great location too
Stayed 5 nights in Jan 2022
Response from The Green on 3 Feb 2022
Hey Donna, thanks for your comments, we'd love for you to come back, safe travels.

2/10 Terrible

VEDRAN

Stayed 1 night in Dec 2021

8/10 Good

KATERYNNE

Stayed 2 nights in Nov 2021

8/10 Good

Ever

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

KatieB420

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and fun. Most importantly, the owners and staff provided 5 star service and were extremely helpful. Special shout out to Rancho, Amir, Sophie and Mano!!
Stayed 7 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from The Greenvillage Boutique on 17 Apr 2019
Thanks for your review. We will wait for you when you come back!

8/10 Good

miss nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
lovely place bathroom brilliant with high powered shower Close to 5th Ave but quite a great sanctuary.No lockers in the dorms but I believe you can leave your valuables at reception.Lovely roof kitchen space and clothes drying area could have done with more seating up there guys.Fabian was great for any info needed and really friendly and helpful
Stayed 7 nights in Feb 2019
Response from The green village on 20 Feb 2019
We thank you your preference, we hope your visit again. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean small hotel close to all central attractions with very helpful staff
Stayed 11 nights in Dec 2018
Response from TGVEBH on 7 Jan 2019
Thank you very much for your kind review!! On behalf of The Green Village staff we wish you happy new year!! Hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room was just okay. Thought we were getting queen w/ balcony but no just queen. They do have a roof top you can go sit on but again that is for everyone. Inside pool that was not filled. IDK what all that was about. This is a place you stay for good location & easy access to the shops, mall, food places, bars, etc. Again this is a place you sleep, shower & explore the city
Stayed 1 night in Dec 2018
Response from TGVEBH on 7 Jan 2019
Thank you for your review. On behalf of the Green Village staff we wish you a happy new year.

8/10 Good

Denali, Bay Area, California

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walking distance to everything.
Stayed 2 nights in Dec 2018
Response from TGVEBH on 7 Jan 2019
Thank you so much for your kindly review. We wish you happy new year. Keep on traveling. Hope to see you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September-October Vacations
Really nice, clean, and quiet hotel; loved how the rooms were set, friendly staff, and at a short distance from the center of town. Definitely returning back to spend more days.
Stayed 1 night in Sep 2018
Response from TGVBH Team on 19 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Al, new york new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different unique experience
Different unique experience Small and nice just off the Main Street Just don’t bring big baggage because there is no elevator only spiral staircase which is beautiful and unique has the rest of the hotel
Stayed 1 night in Jan 2018
Response from The Green Village on 1 Feb 2018
Thank yo so much !! Looking forward to see you again !!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2017
We thank you your preference, we hope your visit again. Best Regards.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait! Je recommande!
Stayed 2 nights in Apr 2024
Response from Green Management on 26 Apr 2024
Hello Jonathan, thank you very much for your kind review. We are happy that you enjoyed your time at the Green Village Hotel and hope to see you soon. Take care. :)

2/10 Terrible

fabian antonio

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
no fueron claros con la resevarcion
Response from Nicolas Chacon on 15 Apr 2023
Creo que no tiene sentido esta reseña cuando la informacion de la reserva viene desde Expedia. no hubo ningun tipo de error por nuestra parte, siendo completamente transparentes.

6/10 Okay

Miguel Angel

Al parecer el aire acondicionado del cuarto que me tocó no funcionaba Y había mucho ruido en la noche
Stayed 1 night in Feb 2023
Response from El Green on 12 Apr 2023
Disculpa por los inconvenientes, y por el comentario que nos ayuda seguir mejorando. Saludos

8/10 Good

Isabelle

2/10 Terrible

KARLA ADRIANA ALVAREZ

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from The Green on 24 Feb 2022
Muchas gracias por la calificacon ;)

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto
Todo bien
Stayed 1 night in Jan 2022
Response from El Green on 23 Jan 2022
Muchas gracias Veronica por la puntuacion, y estamos felices que te haya gustado.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from El Green on 30 Dec 2021
Thanks Monica for the rating! We're glad that you had a good experience with us. Safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel, amplias habitaciones, personal muy amables. Cerca de restaurantes, farmacias y tiendas. Pueden mejorar la ropa de cama y toallas
Stayed 2 nights in Dec 2021
Response from The Green Village on 14 Dec 2021
Muchas gracias por tu opinion, se valoran todos los comentarios. Esperamos vuelvas por estos lados. Saludos cordiales.

4/10 Poor

ALEJANDRA ROSILLO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente asqueroso
hablamos un día antes para comentarles que llegaríamos a las 4 de la mañana ya que solo lo ocuparíamos para dormir, nos dijeron que no había problema e inclusive me dijeron que lo tenían anotado, Al llegar a Playa del Carmen pusimos la ubicación como aparece en hoteles.com y nos llevó a una calle atrás del hotel tuvimos que caminar buscando la calle, cuando llegamos al hostal nos atendió un chico que no sabía que llegaríamos, y nos dijo que no le avisaron, al entrar al cuarto solo había una chica dormida (era un cuarto para seis personas) pero todo estaba completamente sucio y las camas no estaban tendidas eran los puros colchones Que estaban demasiado sucios con Manchas de sangre :/ el host nos llevo unas sábanas y aunque la reservación era para dos solo ocupamos una cama por que la otra si nos dio demasiado asco, no había papel de baño en el baño despertamos a las 8 de la mañana para irnos cuando salimos ey estábamos en la recepcion nos percatamos que la chica que estaba dormida en el cuarto fue un poco grosera y era quien tenia todo tirado platos sucios ropa por todos lados era host en el hostal la verdad fue terrible la experiencia y no lo recomiendo por nada a nadie.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno : el personal amable y amigable, tratan de ayudarte en lo que pueden, limpieza bien (aunque solo un día nos dejaron toalla de manos y los otros días no) habitaciones cómodas , muy buena ubicación, cerca de la quinta avenida pero lejos del ruido del antro, puedes descansar muy bien. El concepto en general del hotel es muy bueno. Puntos a mejorar: necesitan una renovación en toallas ya que estaban ya rasposas y manchadas; ganchos para colgar la ropa (especialmente la húmeda), secadora (solo tenían 2,una la prestaron sin pedirla de vuelta , lo cual creo deberían hacer ya que es de uso para todas las habitaciones y otra con enchufe europeo siendo que en México no se usan coneccciones europeas). Si nos volveríamos a hospedar aquí nuevamente.
Stayed 3 nights in Feb 2019
Response from TGVBH Team on 24 Feb 2019
Gracias

8/10 Good

Iván

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar, muy hospitalario
He visitado en varias ocasiones este establecimiento, a diferencia de otros el ambiente de hospitalidad es muy bueno, solo le hace falta algo de mantenimiento, pero por lo demás muy recomendable, hace falta que renueven los enseres de cocina.
Stayed 4 nights in Jan 2019
Response from The Green Village on 22 Feb 2019
Gracias por su amable comentario

8/10 Good

Ariadna

Liked: Cleanliness, staff & service
Tiene lo básico, nada más de lo normal, buena atención de los chicos en recepción
Stayed 2 nights in Dec 2018
Response from TGVEBH on 9 Jan 2019
Gracias por su amable comentario. Te deseamos Feliz Año. Esperamos verte pronto.

10/10 Excellent

orlando, jalisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De lo mejor en playa del carmen
Un hotel boutique muy cómodo, agradable, accesible a todo sin estar en medio del bullicio. La ubicación es buena, a 2cuadras de la quinta avenida La alberca aunque pequeña, muy acogedora y disponibilidad excelente El concepto es muy ecológico y cómodo El personal es amable Las habitaciones muy limpias y en buen estado
Stayed 4 nights in Jul 2018
Response from TGV on 8 Aug 2018
Querido Orlando!! Muchas gracias por su amable comentario!! Esperemos que nos vemos pronto de nuevo! Saludos, The Green Village

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Excelente lugar, tranquilo y muy limpio!
Stayed 2 nights in May 2018
Response from Green Village on 25 May 2018
Gracias Daniel por tu amable comentario!! The Green Village Eco Boutique Hotel

10/10 Excellent

FUMIHITO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせます。
レストラン・ビーチ・ADOステーション・コンビニすべて徒歩圏内。 両替所・洗濯屋もホテルの前にありロケーションが非常に良い。 セキュリティーもしっかりしている。 お勧めできるホテルです。
Response from The Green Village on 10 May 2018
あなたの親切なレビューをありがとう！ また会えるのを楽しみにしてる！

10/10 Excellent

matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel Mitten in playa del carmen
Super schön und liebevoll Eingerichtet. Die ersten 2 Tage ging keine Klima - Reparatur wurde sofort veranlasst und wir bekamen 2 Tage kostenlos. Super nettes Personal. Gutes frisches essen!!
Stayed 6 nights in Feb 2018
Response from The Green Village on 9 Mar 2018
Vielen Dank für Ihre Bewertung !! Es war ein Vergnügen, dich zu bewirten !! hoffe dich bald wieder zu sehen!

8/10 Good

Carlos, Campeche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y agradable.
Hotel muy cómodo y con un buen servicio. Muy recomendable.
Stayed 3 nights in Feb 2018
Response from The Green Village on 9 Mar 2018
Muchas gracias por tu comentario! Esperemos ver te de nuevo muy pronto!!

10/10 Excellent

ChavaMon, Coahuila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción!
El hotel esta muy confortable, la atención excelente, la comodidad y ubicación no se diga.
Stayed 3 nights in May 2017