Private beach nearby, white sand
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Reviews of Papagayo Hotel Boutique

3 out of 5
Papagayo Hotel Boutique
Avenida 15 Norte Entre Calles 4 Y 6, #154 Colonia Centro, Playa del Carmen, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 40 out of 149 reviews" "
Rating 6 - Okay. 24 out of 149 reviews" "
Rating 4 - Poor. 11 out of 149 reviews" "
Rating 2 - Terrible. 21 out of 149 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Stayed 7 nights in Apr 2024

8/10 Good

Thomas

Liked: Staff & service
I am not sure what all the criticisms are for. Decent hotel 5 minutes walk from the beach, friendly staff at the front desk, warm water in the shower each night. Neighborhood was not run down as people stated. Not super elegant but suited me just fine for a couple days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 2 nights in Mar 2024

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

2/10 Terrible

Annie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like the noise and the vehicle echo from the street; or you like the kids screaming, or you like could not sleep well at night, you will like this hotel. I have asked changed room from the front but have been denied in a rude way. Therefore we suffered for 8 days&nights.
Stayed 8 nights in Feb 2024

8/10 Good

KATHARINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can't leave a detailed review as we only used this hotel as a cheap and convenient 1 night stay before leaving for the airport. It was exactly that. The room we had was basic and had a very strong chemical smell but we got used to it through the night. Pay close attention to the room you're booking because I honestly thought I'd booked a completely different type with a kitchenette and outside window due to pictures on the booking but after closely reading the booking I did in fact book the quadruple room that only had one tiny window at the top of the wall and the other full sized window in the room looked out into the hotel hallway. Obviously not an issue for our one night but we would have been very disappointed had we booked our entire vacation here. It's a small thing but we were really grateful that they allowed us to store our bags in a locker after check-out for free as we had a night flight so didn't want to have to lug our bags to the beach and keep an eye on them all day. For the price of the place and the great location we didn't have any need to complain!
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness
Prooerty was not great but fine. Only time i talked to the staff they were very helpful but they weren't overly friendly. The towels were old and the ceiling fan was filthy. I liked the location. 5 min walk to the beach and 5 th ave also.
Stayed 6 nights in Feb 2024

6/10 Okay

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything just that it wasn’t beach front hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location and clean rooms
Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel as for walking to the beach and attractions in the area like 5th ave. The one thing I didn’t like is that the room really needed black out or thicker curtains as my room shared windows with the hallway and the opaque curtains did nothing to shield the hallway lights from beaming into my eyes at night. Overall the place was clean, and I would stay there again.
Stayed 4 nights in Jan 2024

2/10 Terrible

lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
From the moment we checked in this place was terrible. Lady at the front desk was extremely rude. The room advertised fridge in room which is the main reason we got this room and there wasnt one. When we went downstairs to ask she said it was an error with expedia not them. Also the door lock to our room was broken and the soap dispenser didnt work. Book elsewhere
Stayed 1 night in Jan 2024

4/10 Poor

Cristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the money, it wasn't bad for playa del Carmen, but it didn't live up to the pictures.
Stayed 3 nights in Jan 2024

6/10 Okay

Alonso

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Main Street but quiet. A bit expensive for what they offer. Will need and upgrade on bed sheets and towels as they are old, and not so clean. This is one of the very few hotels that offers hot water.
Stayed 2 nights in Dec 2023

6/10 Okay

Catalin

Stayed 2 nights in Dec 2023

2/10 Terrible

IVAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Torn towels, dirty spots on the couch, I couldn’t stay there over the night
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good on the budget. Note no cold water was available most days. Staff is friendly. Downtown is noisy and there is some noise in the hotel as well from everyone, but gets better at night.
Stayed 8 nights in Nov 2023

2/10 Terrible

Francisco, Glendale Heights

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
Stayed 28 nights in Aug 2023

10/10 Excellent

carlos, rancho palos verdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had everything within walking distance, very short walk to 5th Avenue.
Stayed 1 night in Apr 2023

6/10 Okay

Darline

Liked: Cleanliness
Disliked: Staff & service
The property was ok it had a little smell but it was ok because we just went to sleep stayed out most of the time. Door knobs needs to be fix my son got stuck in the rest room numerous of times, the toilet wouldn’t flush that good . Staff would clean they did . It was a comfortable decent room slept good but , the staff in the morning they wouldn’t greet not a good morning not at all polite the only one at night was very nice beyond great service was the young lady yudith chatu I asked questions about around the area concerning transportion areas to go around there she was so nice every day I would see her with a smile I didn’t have to give her. Anything, while the other staff ladies were more like they expect something because they were not to courteous they would sit down have there coffee cookies talking to one another among themselves which is fine but it was a lil uncomfortable. Other than that I want to thank u papagayo for having us there I was ok comfortable it made it easy to get around walking

10/10 Excellent

Maria

Stayed 4 nights in Jan 2023

8/10 Good

Fabiola

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Stay away from this place
Stayed 6 nights in Feb 2023

6/10 Okay

Riccardo

Liked: Staff & service
Area & location is very convenient for downtown dining & beach proximity. Plumbing & water pressure as well as wifi/ internet & TV was very poor !
Stayed 3 nights in Feb 2023

6/10 Okay

Elinton de

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It’s a pretty honest and budget friendly hotel. If you need a safe and cheap place to sleep, I would recommend Pousada Papagayos. It’s 2 blocks away from the Main Street/beach which allows you to be in the buzz and at the same time find some more local cuisine. If they have better towels, I would be way more pleased and willing to give higher stars, but overall is a fair place to stay
Stayed 4 nights in Feb 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They nabbed $50 from our room while doing room cleaning.

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Dariusz

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Daylight shining thru the window is a fake As per personal experience and staff members there is no room facing outside all windows facing dark hallway Mattress, towelettes very old and dirty. See no insects in bad Wifi on/off not usable Cancel the stay after 1st night would have left upon arrival but was to tired and was late to find different hotel 11 days later still haven't see refund from hotels com Shame on them
Stayed 7 nights in Nov 2022

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Well located! Room super clean and agreeable to stay in!

10/10 Excellent

Richard

Stayed 1 night in Nov 2022

8/10 Good

Mirtha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall the hotel was nice and clean the staff wss friendly and easy access walking to everything
Stayed 5 nights in Jul 2022

10/10 Excellent

JOHAN

Stayed 2 nights in Jul 2022

2/10 Terrible

melisa

Stayed 1 night in May 2022

2/10 Terrible

JIE, coquitlam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no water, many broken parts. no elevator. not friendly, unclean, dirty
Stayed 1 night in Mar 2022

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible mold everywhere no clean sheets stained sheets and furniture
Stayed 3 nights in Mar 2022

6/10 Okay

STANISLAW, Glenview

Stayed 3 nights in Mar 2022

4/10 Poor

JOSE

Disliked: Staff & service, amenities, property conditions & facilities
the room was not like the photo >:v
Stayed 1 night in Feb 2022

10/10 Excellent

Jose Luis Hernandez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Feb 2022

10/10 Excellent

BRIANDA

Stayed 1 night in Jan 2022

10/10 Excellent

Dasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing! Gracias Mamita y Dani!
Stayed 4 nights in Jan 2022

2/10 Terrible

ESMERALDA

Travelled with family
Disliked: Amenities, property conditions & facilities
stay away from this place
Stayed 3 nights in Dec 2021

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect for a couple nights and was very clean
Stayed 1 night in Nov 2021

10/10 Excellent

emanuel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice for the price
Stayed 1 night in Nov 2021

10/10 Excellent

Emanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for your money .thank you
Stayed 3 nights in Nov 2021

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a mess, nothing is like they showed in pictures. It’s dirty, old and horrible
Stayed 4 nights in Nov 2021