Ratings based on 398 verified reviews

4.5 out of 5
84% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 02-Mar-2019
It’s definitely a unique hotel very different from other experiences at other hotels I’ve had in the Riviera maya . Is a hotel for couples not singles very private rooms . There’s only 3 restaurants in the hotel and is a very long walk depending on where ur room is ! Only 2 bars 1 closes at 12am and the other closes at 1 am .
Comment from Hotel Management
09-Mar-2019 by Aracely Barragan, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help.
5 out of 5
by a verified traveller from Vancouver, BC

Posted 27-Dec-2018
Fantastic property. It is a really beautiful property and the staff were extremely warm and friendly. It is not a party spot (which we liked), so perfect to chill and enjoy the pool or beach. A few minor critiques in that the temperature control in the shower and the water pressure could use some attention, but still the finest resort I have stayed in Mexico.
Comment from Hotel Management
28-Dec-2018 by Aracely Barragan, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and, where possible, improved. As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. Once again we are extremely grateful for your time and preference, Regards,
5 out of 5
by a verified traveller from New york,usa

Posted 21-Dec-2018
This property is beautiful and the servise was great. Very secure amazing to just relax.
Comment from Hotel Management
24-Dec-2018 by Aracely Barragan, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,
5 out of 5
by a verified traveller

Posted 14-Dec-2018
Comment from Hotel Management
17-Dec-2018 by Aracely Barragan Front Desk Manager, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,
4 out of 5
by a verified traveller

Posted 11-Dec-2018
The staff is excellent and overall resort beautiful and relaxing. Had problem with lack of hot water in our room and in the spa. This problem was immediately attended to and solved. The privacy of our room was very good. The golf cart drivers are very proficient in English & wonderfully funny not to mention punctual.
Comment from Hotel Management
11-Dec-2018 by Aracely Barragán, Front Desk Manager, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and, where possible, improved. As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. Once again we are extremely grateful for your time and preference, Regards,
5 out of 5
by a verified traveller

Posted 06-Dec-2018
The staff is very friendly and genuinely appear to like to work here. The property is clean and well taken care of. This was our second time here and there were many familiar faces working to make this visit just as good or better than the last one.
Comment from Hotel Management
09-Dec-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Ms. Jennifer, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Best Regards,
5 out of 5
by a verified traveller

Posted 29-Nov-2018
Comment from Hotel Management
01-Dec-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,
4 out of 5
by a verified traveller

Posted 27-Nov-2018
Comment from Hotel Management
29-Nov-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Mr. Anonymous, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,
5 out of 5
by a verified traveller from New York

Posted 18-Nov-2018
The suite was lovely and clean. It was large and looked modern. The thing that really makes the hotel though is the staff. They were amazing. From the wait staff to the activities coordinator, everyone looked after us very well. We always felt they went above and beyond.
Comment from Hotel Management
18-Nov-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Mrs. Georgia, Thank you for taking time to review our hotel; it was an honor to host you on your last vacation. It brings us the greatest satisfaction to know that we were able to make your vacation as wonderful as you deserve. We will pass your generous comments on to our wonderful staff in order to motivate and let them know about their job well done. Best Regards,
5 out of 5
by a verified traveller

Gorg!

Posted 08-Nov-2018 on Hotels
It was lovely! We had a beach from room with a pool. It was heavenly. I just wish the tub was easily filled and the private pool was heated. We would of used it more.
Comment from Hotel Management
09-Nov-2018 by Aracely Barragán Front Desk Manager, Hotel Management
Dear Mrs. Shasta, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and, where possible, improved. As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. Once again we are extremely grateful for your time and preference, Regards,