The staff is excellent and overall resort beautiful and relaxing. Had problem with lack of hot water in our room and in the spa. This problem was immediately attended to and solved. The privacy of our room was very good. The golf cart drivers are very proficient in English & wonderfully funny not to mention punctual.
Comment from Hotel Management
11-Dec-2018 by Aracely Barragán, Front Desk Manager, Hotel Management
Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel.
We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and, where possible, improved.
As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services.
Once again we are extremely grateful for your time and preference,