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Reviews of Aldea Thai by Playa Moments

Aldea Thai by Playa Moments
Playa del Carmen, QROO

Reviews

6.6
Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 7 out of 29 reviews" "

6.8/10

Cleanliness

5.6/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Solid accommodations
Comfortable stay... not a 5 stat accommodation but it is very solid ... excellent locations... few steps from the beach and block from the strip. Some of the facilities are outdated, but decent property... decorations are nice and communication was solid.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel / resort!!! There is only one drawback and it’s not only for this reso
Stayed 9 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Súper hotel Invitado a volver a regresar Súper buena ubicación Súper grande y espacioso el cuarto que nos tocó
Stayed 4 nights in Mar 2021
Response from Playa Moments on 4 Apr 2021
Muchas gracias por sus comentarios esperamos tenerlos pronto de vuelta. Saludos Cordiales

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This was my 2nd time staying at this property. The location is great being a block to the beach and a block to avenida quinta. Good property but can use a few improvements in offering more things as their neighboring properties are providing more options and incentives.
Stayed 3 nights in Jan 2021
Response from Luis Salazar on 7 Mar 2021
Dear Guest We are so glad for your comments, this kind of comments help us to improve our services so maybe at your next visit we will have a sorpise for you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.
Stayed 8 nights in Jun 2019
Response from Aldea Thai by Playa Moments on 28 Jun 2019
Hi dear guest, Thank you very much for your comments, we really appreciate each and all one them to continue making us better!!! We really hope to have another chance in the future to service you and make you a better experience in any of our more than 110 apartments in Playa del Carmen!!! Best regards and thanks for everything,

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice pool and they get you directions and taxi if you need
Stayed 3 nights in Mar 2019
Response from Aldea Thai by Playa Moments on 20 Mar 2019
Hi dear Anonymous client, Thank you very much for your comments, we really appreciate each and every one of them to continue making us better! We really hope to once again have the opportunity to serve you in the future and to be able to offer you a new pleasant experience in any of our more than 110 apartments in Playa del Carmen. Best regards and thanks for everything, Aldea Thai by Playa Moments

2/10 Terrible

Whitney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere but here!!!
The hotel was extremely run down. The mirrors had black paint splattered all over them. The sink in the bathroom leaked all over the bathroom floor when running. The tub had mold all around it’s edges. The pictures online are clearly very very old. The beautiful fountains were drained and filthy. The employees working there were not friendly. Our ocean view room was blocked by scaffolding and men painting. But i would say the worst part was that at 11:00 on the dot they send someone to your room to wait in there with you waiting for you to check out. Not once were we asked how our stay was or if we had a nice vacation. The guy came in to count towels and look over the extremely previously damaged apartment and not once asked how the trip was. It took 2 hours to check in as the first 3 apartments we were shown were in even worse condition then the one we finally stayed in. I’m not the type of person to write reviews ever but in this case I’ve been going to Playa for over 15 years and never stayed somewhere so run down and treated so horribly.
Stayed 3 nights in Nov 2018
Response from Aldea Thai by Playa Moments on 14 Nov 2018
Hi dear Whitney, Thank you very much for your comments, we really appreciate each and every one of them to continue making us better! We really hope to once again have the opportunity to serve you in the future and to be able to offer you a new pleasant experience in any of our more than 110 apartments in Playa del Carmen. Best regards and thanks for everything,

6/10 Okay

Pini, Toronto, canada

Disliked: Property conditions & facilities
Nice and good location
nice apartment with the privet pool, good location, every two days cleaning service use to come and change towels and fix the beds. the only problem was the toilet flash was terrible, terrible and more TERRIBLE i become the plumber and add to fix it after every use handy men try to fix it but no luck. kitchen was good but no stove as they say. nice 3 smarts TV beautiful back yard with a privet pool but very cold water if water was heated then we could use it. bed's was not the best. staff was OK
Stayed 14 nights in Dec 2017
Response from Aldea Thai by Playa Moments on 9 Jan 2018
Hi dear Pini, We really appreciate all your comments that can making us better!!! We really hope to have another chance to service you in the future to create you a better vacation experience here with us. Best regards,

6/10 Okay

Mitch, Fort Worth, Texas

TOO NOISY!!
Constant construction noise all day long! There was a bar an restaurant below my room open till 3am every day!!!!!!!!!!!! Loud neighbors next door an walls paper thin!!
Stayed 8 nights in Dec 2017
Response from Aldea Thai by Playa Moments on 9 Jan 2018
Hi dear Mitch, Thank you very much for all your comments to continues making us better!!! You're right!!! The area is very busy for the Mamitas beach Club location just some steps to the property and very walkable distance to the 5th avenue, where there are all the restaurants, bars, shops and malls. It's very recomendable if you enjoy the busy area and night live. Best regards and we really would like to have the chance again to service you maybe in other apartment or building location considering the busy area. Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Playa condo
Place was beautiful, and in a great location. It was exactly what we needed for our family, and we would recommend it highly to anyone staying in Playa del Carmen. Only very slight negative was the seemingly random closing time of the swim-up bar at the pool. Not a big deal - just one night we were counting on a drink and snacks for the kids, and had to go put a shirt on and walk 50 metres. If that's the biggest complaint, you know things are great - and they were great!

10/10 Excellent

Nestor Rubén

Travelled with family
Liked: Cleanliness, room comfort
Vacaciones
Stayed 4 nights in Oct 2021

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El lugar es excelente el personal de ai muy buen servicio,solo el personal que era mi coordinador la verdad muy decepcionado de el no me contestaba los mensajes y nunca lo miramos
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Suite au décès de ma femme, j’ai été expulsé de ma chambre, j’ai dû louer un condo pour 2 semaine à mes frais, ils ont refusé de me reloger
Stayed 21 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Buena ubicacion, apartamentos amplios. La atencion del anfitrion deficiente, hubo un problema con una tuberia tapada y nunca se obtuvo respuesta, la solucionamos nosotros.
Stayed 8 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
El establecimiento no tiene servicio diario ni te cambia las toallas aún que no solicites. El lugar está en malas condiciones la pintura levantada y tiene moho.
Stayed 4 nights in Oct 2019
Response from Playa Moments on 3 Jan 2020
Muy buen día y gracias por sus comentarios. Nos ayudaría mucho si pudiera contactarnos junto con su nombre completo para verificar la situación reportada debido a la imposibilidad de verificar la veridicidad del mismo comentario debido a la falta de información de la reserva. Agradecemos su pronta respuesta y le deseamos un Excelente 2020!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Quise comunicarme varias veces con algún representante de playa moments y nunca se comunicaron. Se nos olvidó una maleta en el departamento y quisimos contactarlos para que nos ayudaran a recuperarla y nunca quisieron contestarnos ni llamadas ni mensajes. La limpieza era pésima, no eran para lavar un traste. Horroroso!!!
Stayed 4 nights in Feb 2019
Response from Aldea Thai by Playa Moments on 9 Mar 2019
Muy buenas tardes cliente anónimo, Antes que nada agradecemos mucho su preferencia por haberse hospedado con nosotros!!! Sería de mucha utilidad mucha utilidad si nos hubiera mencionado su nombre para poder verificar de esta manera un poco más detallado el asunto con su estadía. Sin embargo le comentamos que no tenemos record alguno de alguna maleta mencionada olvidada en fechas pasadas en nuestra propiedad, así como no contábamos con conocimiento alguno de lo mencionado para no atender o responder a sus mensajes. Finalmente se recuerda que en nuestros servicios no se menciona contar con servicio de lavado de trastes adicional a la limpieza limitada, sin embargo de haberlo mencionado durante su estancia hubiéramos tenido la posibilidad de haberle ofrecido este servicio adicional a lo comprado. Esperamos poder volver a tener la oportunidad de poder servirle en un futuro en alguna de nuestras más de 110 propiedades en su sitio favorito de Expedia.com.

8/10 Good

DSME, Zacatecas, Zac.

Travelled with group
Liked: Staff & service
Excelente ubicación...............................
Stayed 5 nights in Feb 2019
Response from Aldea Thai by Playa Moments on 22 Feb 2019
Hi dear DSME, Thank you very much for your comments, we really appreciate each and every one of them to continue making us better! We really hope to once again have the opportunity to serve you in the future and to be able to offer you a new pleasant experience in any of our more than 110 apartments in Playa del Carmen. Best regards and thanks for everything, Aldea Thai by Playa Moments

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Limpieza deficiente. Buena ubicación. Servicios en habitación sin funcionar, teléfono y televisión
Stayed 3 nights in Feb 2019
Response from Aldea Thai by Playa Moments on 14 Feb 2019
Hola estimado huésped, ¡Muchas gracias por sus comentarios, realmente apreciamos todos y cada uno de ellos para continuar haciéndonos mejores! Realmente esperamos tener otra oportunidad en el futuro para servirle y poder brindarle una mejor experiencia en cualquiera de nuestros más de 110 apartamentos en Playa del Carmen. Saludos cordiales y gracias por todo,

2/10 Terrible

Erlend

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ikke bestill hos Playa Moments
Aldea Thai er et leilighetskompleks og ikke et hotel! Flere tilbyr utleie her og et av disse selskaper er Plata monebts. Playa moments bryr seg ikke om sine gjester. Vi fikk et rom hvor det kun var en dør mellom rommene og vi hørte hver minste lyd, spesielt ettersom det var fest i naborommet de første 3 nettene av oppholdet. Vi sendte klager til Playa Moments på mail, men disse ble ikke besvart. De tok heller ikke telefonen når vi ringte, men svarte kun når resepsjonisten ringte. Bo gjerne på Aldea Thai, men ikke bestill oppholdet hos playa moments
Stayed 7 nights in Dec 2018
Response from Aldea Thai by Playa Moments on 9 Jan 2019
Hi dear Erlend, Thank you very much for your comments, we really appreciate each and all one them to continue making us better!!! We really hope to have another chance in the future to service you and make you a better experience in any of our more than 110 apartments in Playa del Carmen!!! Best regards and thanks for everything,

10/10 Excellent

Ana Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien!! Ubicación excelente!! Buen lugar!
Stayed 3 nights in May 2018
Response from Aldea Thai by Playa Moments on 1 Jun 2018
Hola estimada Ana Elisa, ¡Muchas gracias por sus comentarios, realmente apreciamos todos y cada uno de ellos para continuar haciéndonos mejores! Realmente esperamos tener nuevamente la oportunidad de servirle en un futuro y poder brindarle una nueva experiencia agradable en cualquiera de nuestros más de 110 apartamentos en Playa del Carmen. Saludos cordiales y gracias por todo, Aldea Thai by Playa Moments

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
chambre ULTRA bruyante
Notre chambre était situé coté rue juste au dessus des cafés, donc bruyante de jour comme de NUIT
Stayed 9 nights in Dec 2017
Response from Aldea Thai by Playa Moments on 9 Jan 2018
Hi dear guest, We appreciate all your comments that making us better!!! The area is very busy all the time, we really usually recommend the people to have this on mind and close the door balconies during the night. We really would like to have another chance to service you maybe in another apartment and building location not close to this busy area. Best regards,

4/10 Poor

Hector G

Disliked: Cleanliness, staff & service, room comfort
Mala experiencia
No hubo linpieza de habitacion diariamente, nunca reemplazaron articulos personales como shampoo, jabon, etc
Stayed 5 nights in Oct 2017

2/10 Terrible

LUIS ENRIQUE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Muy mal servicio se quitan toda responsabilidad diciendo que son diferentes administraciones
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Déçu - beaucoup trop chère pour le
Très déçu de cet appart/hotel. Pour le prix que nous avons payé, ce n'est vraiment pas une bonne affaire. Pour commencer, Wifi inexistant dans l'appartement, ce qui est je trouve affligeant en 2017. Aucune hote dans la cuisine, ce qui veut dire que nous etions obligé d'ouvrir la porte et la porte du balcon lorsque nous faisions a manger car beaucoup trop de fumée. La pression de la douche : inexistante. Aucune place pour nous sur la plage, enfin si mais avec en payant 5€ par jour... De plus, l'établissement possède des règles abusives. Nous etions en train de faire à manger vers 10h du soir avec de la musique sur un portable, même pas sur une enceinte portable. La réception a appelé notre chambre pour nous dire de faire moins de bruit sinon elle couperait l'électricité pendant 6h. Nous sommes en vacances et nous pouvons même pas nous détendre avec de la musique? S'il était 2h du matin je comprendrais mais dans ce cas, c'était de l'abus simple. La chose la plus ennuyante a quand même etait le bruit de la clim qui sans exagérer quoi que ce soit, était le bruit d'un gros moteur de 4x4. Impossible de dormir sans boul quiés. Le référant qui nous réceptionne est également complètement inutile, il ne nous dit meme pas bonjour lorsqu'on le croise à la piscine. Bref super déçu.
Stayed 11 nights in Jul 2017

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 5 nights in Aug 2017
Hi dear nice Mamitas Village guest, Thank you very much for your comments, we really appreciate each and all ones to continue making us better!!! We really hope to have the next chance to service you and make the best experience at your Playa del Carmen time!!! Best regards and thanks for everything,

10/10 Excellent

Gustavo Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y cómodo
Quedarte en Aldea Thai siempre es garantía. Muy aplio el cuarto. Todos los servicios. A pie de playa. La atención de Erik fue muy buena. Nos ayudó y estuvo pendiente de nosotros todo el tiempo.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Buenos departamentos pero caros.
Me fue bien pero se me hizo caro para lo que ofrecen, un Todo Incluido costaría lo mismo o menos (Tal vez aumentó mucho por la temporada de semana santa).