Search Hotels in Magnificent Mile, Chicago with Indoor Pools

"Clean and well kept overall. Great Australian restaurant in the lobby. "

"Warning to future guests – be aware of undisclosed policies. I had a very disappointing experience with this hotel due to a lack of transparency about their incidental hold policy. At no point during booking or in any confirmation emails was it disclosed that a credit/debit card was mandatory for incidentals. This was only revealed at check-in. I had sufficient cash to cover any potential charges, but was told cash was not accepted and that I would be turned away without a card. This put me in a very difficult position because this requirement was never communicated beforehand. Policies that affect whether a guest can actually check in should be clearly disclosed before arrival. What made matters worse was the manager on duty, who showed no willingness to work toward a solution and demonstrated very poor customer service. There was no attempt to resolve the issue or even show basic concern. Because of the lack of disclosure and poor handling of the situation, I would not stay here again and would not recommend this property. I would strongly encourage future guests to call ahead and confirm all payment requirements so you do not encounter the same situation. Very disappointing experience overall."

"Great spot in the shopping district. Good breakfast and nice to have the snacks and drinks for the happy hour time. "

"No water view"

"Hello. My family stayed with you at the InterContinental Chicago Magnificent Mile from 3/19-3/21. It was my first time booking at your hotel and based on what I saw online it promised a truly relaxing and luxurious stay. It was my son's first time in Chicago and we wanted it to be really special for him. We checked in and the associate who checked us in commented that we received a wonderful room with a nice view. When we got to our room, our windows looked right into another hotel room. We couldn't see anything else. We then turned up the heat because it was cold, only to hear the most obnoxious noise from the HVAC. We tried to deal with the event, even though it kept us all up all night. We finally just turned it off, deciding we'd rather be cold than lose sleep due to the noise. We woke up for our first full day of scheduled activities and found we had NO hot water (not even warm). I called the front desk and she said we could wait for a repairman. I reminded her that we had things scheduled and needed to leave soon. She said we could switch rooms so we we had to repack all of our things and wait for a key to be brought to us. It took me an hour and 4 calls downstairs to FINALLY get the key and transfer rooms in our pajamas. We were sadly transferred to a much lower floor. We unpacked and at least had hot water but we missed our breakfast reservation because our schedule was thrown off. My son was excited for the family movie night, but it was a bust too. :("

"Some issues with the room and internet, had to switch rooms. The second room had a malfunctioning toilet fill valve, it would shut off due to friction, requiring me to pull the lid and jiggle it to fill. Some outlet's didn't work. Low hanging fruit that can be attended to can go a long way. Staff was friendly and professional at all times. Would definitely stay here again, but urge attention to detail. Also, have a daily Urban Experience Fee on the final bill that I have asked to get back. Not sure what an Urban Experience Fee means, no Urban Experience was offered outside of doing my thing, being a native Chicagoan. "

"Increíble hotel súper friendly staff! "

"The breakfast was great. Rooms were spotless and the double room had two bathrooms that was great when sharing with a friend "