Room type

Deluxe Platinum, two double beds, ocean view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Platinum king bed, ocean view

Max Occupancy: 3 guests (up to 1 infant)

Deluxe Diamond king bed, ocean view

Max Occupancy: 2 guests (up to 1 infant)

Rock Royalty Level- Deluxe Platinum

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Deluxe Gold two double beds, lagoon view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Family, lagoon view

Max Occupancy: 6 guests (up to 5 children, 1 infant)

 
 


Get an overview of this hotel4.5-star beach resort with a full-service spa

nectar VIP Room Upgrades & More

Location

Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Playa Ballenas, La Isla Shopping Mall, and Playa Delfines. El Rey Ruins is 2.2 mi (3.5 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 601 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and room service are standard, as are LCD TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Babysitting or childcare (surcharge) 
  • Beach umbrellas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Conference center 
  • Number of restaurants - 6 
  • Wedding services 
  • Business center 
  • Porter/bellhop 
  • Total number of rooms - 601 
  • Number of floors - 12 
  • Dry cleaning/laundry service 
  • Conference space 
  • Free breakfast 
  • Spa services on site 
  • Elevator/lift 
  • Fitness facilities 
  • Restaurant 
  • ATM/banking 
  • Gift shops or newsstand 
  • Free WiFi 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Pool umbrellas 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Arcade/game room 
  • Number of bars/lounges - 4 
  • Number of swim-up bars - 2 
  • Express check-out 
  • Full-service spa 
  • Hair salon 
  • Airport transportation 
  • Computer station 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Conference space size (feet) - 16408 
  • Outdoor tennis court 
  • Conference space size (meters) - 1524 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Children's pool 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Free cribs/infant beds 
  • Private spa tub 
  • Slippers 
  • Shower only 
  • Rollaway/extra beds available 
  • In-room safe (laptop compatible) 
  • Free WiFi 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Air conditioning 
  • Desk 
  • Private bathroom 
  • Free bottled water 
  • Premium bedding 
  • Balcony 
  • Phone 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Room service 
  • LCD TV 
  • Connecting/adjoining rooms available 

Where to Eat

Guests are offered a complimentary breakfast each morning.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Beach volleyball on site 
  • Golf lessons available nearby 
  • Basketball on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Name

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

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