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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationAquaworld9 min walk
    Popular LocationMarlin Beach13 min walk
    Popular LocationMaya Cancun Museum3 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

  • Deluxe Room

    3.5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room
  • Deluxe Family, lagoon view

    3.9/5 guest room rating

    Room amenities

    • 763 sq ft
    • Lagoon view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Family, lagoon view
  • Deluxe Platinum king bed, ocean view

    3.7/5 guest room rating

    Room amenities

    • 419 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Platinum king bed, ocean view
  • Deluxe Gold king bed, Lagoon view

    4.1/5 guest room rating

    Room amenities

    • 419 sq ft
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Gold king bed, Lagoon view
  • Deluxe Room, 1 King Bed (GOLD-PURE)

    5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Diamond, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Diamond, Ocean View
  • Rock Suite Platinum 2 Bedroom

    3.6/5 guest room rating

    Room amenities

    • 1065 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Queen Beds
    More detailsRock Suite Platinum 2 Bedroom
  • Rock Royalty Level- Deluxe Platinum

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRock Royalty Level- Deluxe Platinum
  • Deluxe Room, 2 Double Beds (Gold- Pure)

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds (Gold- Pure)
  • Deluxe Gold two double beds, lagoon view

    4/5 guest room rating

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Gold two double beds, lagoon view
  • Rock Suite Platinum, Ocean View

    Room amenities

    • 1065 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Queen Sofa Bed
    More detailsRock Suite Platinum, Ocean View
  • Deluxe Platinum, two double beds, ocean view

    4/5 guest room rating

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Platinum, two double beds, ocean view

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Travelling with kids? Consider Dolphin Discovery and Ventura Park Cancun. Spend some time exploring the area's activities, including golfing and golf lessons.
Visit our Cancun travel guide
Popular Location

What's nearby

  • Aquaworld - 9 min walk
  • Marlin Beach - 13 min walk
  • Cancun Interactive Aquarium - 2 min drive
  • Maya Cancun Museum - 3 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • The Market — 1 min walk
  • Frida — 1 min walk
  • Gustino Italian Grill - 3 min walk
  • La Capilla Argentina - 6 min walk
  • Puerto Madero - 9 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies and LCD TVs.
Hard Rock Hotel Cancun - All Inclusive offers 601 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Playground
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • Outdoor pool
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (16408 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private hot tub
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between noon and 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
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Hard Rock Hotel All Inclusive Cancun
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Hard Rock Hotel Cancun - All Inclusive Cancun
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Hotel Hard Rock Hotel Cancun - All Inclusive
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Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun All Inclusive
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Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel Cancun - All Inclusive Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Cancun - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of 30 Oct 2020, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 29 Nov 2020 start from £250, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hard Rock Hotel Cancun - All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hard Rock Hotel Cancun - All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Cancun - All Inclusive?
Check-in is from noon to 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Hard Rock Hotel Cancun - All Inclusive?
Checkout is at noon.
Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 60 per person, one way, applies.
Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?
Some rate plans available at this property are all-inclusive.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
4.3
Excellent
5 - Excellent
587
4 - Good
206
3 - Okay
88
2 - Poor
54
1 - Terrible
45

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
I stayed at the hard rock with my significant other from Oct-19- Oct 24 2020. The entrance to the hotel was beautiful.They took out temperatures and we had a couple papers to sign due to covid. Our room was beautiful however there was water coming from the ceiling our Jacuzzi jets didn’t work and our tv was pretty outdated (not a smart tv , to Play Netflix YouTube etc). The pool was nice with the swim up bars however the bars closed early at 5-6pm at the pool. The beach was beautiful with many activities. The restaurants were great only complaint is That there was no Mexican food, how are we in México and don’t have access to authentic food? Also I know that Other hard rock hotels have casinos and or clubs in the resort this one didn’t have either. They had this little spot where they would like I guess have a live singing sessions with music that was it. Room service also took way too long but it was great it was open 24hours. Me and my significant other played pool one day by the bar and that was so fun, but unfortunately there were only 2 pool tables and it was very hard to get a turn.They also played music by the pool but at a certain time stopped.The staff was very hospitable but next time I visit Cancun I would most definitely choose a different resort. I do give them a A for covid cleaning.
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Excellent food, Excellent service, everyone was always friendly and helpful.
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean and very respectful staff!!! I would definitely go back.
Stayed 5 nights in Oct 2020

3/5 Okay

Travelled with family and small children
Muy limitados los restaurantes no te limpian el cuarto diario Tienes q estar pidiendo tuallas x lo mismo no hay servicio de limpieza diario no me gusto 😒
Stayed 3 nights in Oct 2020

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