Hard Rock Hotel Cancun - All Inclusive

Property class: 4.5

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Located close to Aquaworld and La Isla Shopping Mall, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, an adjacent golf course and an airport shuttle. Indulge in a body treatment, a facial and a manicure/pedicure at The Rock Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and pizza. Yoga classes are offered at the health club; other things to do include basketball. Free in-room WiFi is available to all guests, along with 2 swim-up bars and a terrace.

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Rock Suite Ocean View (Two Bedroom)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(22 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Royalty Ocean View King

A hotel room with a large bed, a sitting area with a sofa and chairs, a jacuzzi, and a large window with a view of the ocean.

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Deluxe Ocean View King

8.4 out of 10
Very good
(24 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

A hotel room with a large bed, a sitting area with a chair and table, a small round table with a vase, a large window with a view of the sea, and a jacuzzi tub.

Deluxe Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(34 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

A hotel room with two beds, a bathtub, a TV, and a view of the ocean.

Deluxe Double Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View

A hotel room with two beds, a large window with a view of the ocean, a desk with a chair, and a jacuzzi tub.

Deluxe Double Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(23 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Room

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a small table with fruit, a wall-mounted TV, a painting, and a bathtub.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a bathtub, a desk, and a TV.

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Room

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Multiple Beds, Ocean View (Double Beds)

Room

Deluxe Room, Multiple Beds, Ocean View (Double Beds)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

A modern bathroom with two sinks, a large mirror, and a walk-in shower.

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 850 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 850 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

A hotel room with a bed, a desk, a chair, a large window with curtains, a view of the sunset, a wall-mounted artwork, and a bathtub.

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

A hotel room with two beds, a large window, a bathtub, and a bar area.

Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

A hotel room with a bed, a bathtub, a desk with a computer, a guitar, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

A hotel room with a large bed, a desk, a chair, a desk lamp, a TV, a bathtub, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

A modern hotel room with a large bed, a sitting area with a table, and a separate bathroom.

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
A resort pool with two people swimming, surrounded by palm trees and a view of the ocean.

Hyatt Ziva Cancun All Inclusive

Zona Hotelera
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
9.4 out of 10, Exceptional, 1,909 reviews
The price is £408
includes taxes & fees
15 Oct - 16 Oct
Hyatt Ziva Cancun All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Zona Hotelera, a neighbourhood in Cancun, Hard Rock Hotel Cancun - All Inclusive is next to a golf course and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and El Rey Archaeological Zone are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    3 min walk - 0.2 miles
  • A pair of feet dangling over turquoise ocean water with a beach and buildings in the background.
    Ballenas Beach
    6 min walk - 0.4 miles
  • A large fish sculpture in front of a building with the Aquaworld logo.
    Aquaworld
    11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall
    2 min drive - 0.9 miles
  • Oasis Arena
    2 min drive - 1.4 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Restaurants

  • Nebbiolo
    5 min walk
  • Fred's House American Seafood & Oyster Bar
    6 min walk
  • La Madalena
    5 min walk
  • St. Trop
    6 min walk
  • Porfirio's Cancún
    6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

  • Property highlights
  • Located close to Aquaworld and La Isla Shopping Mall, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, an adjacent golf course and an airport shuttle. Indulge in a body treatment, a facial and a manicure/pedicure at The Rock Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 swim-up bars and a terrace.
  • You'll also enjoy perks such as:
    • 4 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
    • Free self-parking
    • An outdoor tennis court, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
    • Concierge services, a billiards/pool table and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 600 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Free infant beds and free extra beds
    • Rainfall showers, free toiletries and hairdryers
    • Wardrobes/cupboards, balconies and daily housekeeping

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

Land activities

    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Language
    • Water fitness

Similar properties

A person lying on a sandy beach with a clear blue sea in the background.
Hotel Riu Palace Peninsula - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.8 out of 10, Excellent, 4,702 reviews
Hotel Riu Palace Peninsula - All Inclusive
Compare similar properties

Property amenities

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from 3 August 2026 to 17 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 23 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000198/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 150 per pet, per week. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 935 out of 1750 reviews
Rating 8 - Good. 311 out of 1750 reviews
Rating 6 - Okay. 224 out of 1750 reviews
Rating 4 - Poor. 120 out of 1750 reviews
Rating 2 - Terrible. 160 out of 1750 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at. Employees are very friendly and helpful. We had a great time.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting, upon arrival, staff is lovely, premises exceptionally tidy and well taken care of. I highly suggest this hotel.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property, helpful staff.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hard Rock. Everything was clean and the staff was amazing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place / perfect for families With kids
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quantity of staff per customer ratio was outstanding. Would like more rock music played , after all it is the Hard Rock
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. We were treated so good. A special shout out to Edwin who was the best around the pool area. Fausto and Willy were also great. Thanks Hard Rock for a good time.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Kids club was my best experience in the hotel!! My kids really enjoyed the activities
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffed friendly and helpful
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful very attemptive. Hotel area nice clean
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at several Hard Rock properties in the USA. And the Hard Rock in Cancun was the BEST Hard Rock I ever stayed at. All of the Staff was Amazing. I stayed there for 5 nights and there was not one staff member that wasn't helpful or rude.. All the restaurants where amazing and the pool and beach area was clean and beautiful. Plus the entertainment was exceptional there was always something going on and never a dull moment.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is the perfect size. You can get into the music and DJ or grab another pool area where it is less crowded and more quiet. We saw several families and everyone had room to do what they wanted. There is not a truly adult side to the property but we didn’t notice and we’re not bothered by families or little ones.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel rooms. Food is good for an all-inclusive. Staff is great.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was greattt ! The food wasn’t the best at all but the staff made up for it ! They are going to close down in august to renovate I’m hoping all will get better for this ! All that needs getting better is the food and it’ll be perfect .
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel could definitely use some refreshing, as it feels a bit outdated. However, the service truly stands out—the staff is excellent, friendly, and very attentive, which made the overall experience enjoyable.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been to a hotel where the staff appeared to genuinely love/like their job and treat the guests like “family” It was an incredible experience.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and clean. Very kind, & kid friendly.
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good drink selection, friendly staff, hotel just overall outdated
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in Cancun twice. Hard rock Cancun food is great. The teppan was amazing ! The Steakhouse was amazing I think the food was great and room service 24 is great and food was very good! The staff is nice but not overly friendly at all. I don’t like that pool closed at 8 your on vacation they should be open at least until 9pm. Overall I think they are good.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Staff were amazing and nice the whole stay I was there
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Bar was good quality for an all inclusive. Good top shelf selection. Staff all around was amazing. Nice pool and beach setup.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the entire Staff, especially the Entertainment Team helped make the experience more memorable. 100% recommended it.
Stayed 4 nights in May 2026