West End Hotel Guide - 5 stars Hotels in West End, United Kingdom

We arrived tired after a long flight. The reception staff informed us that our room had been taken and they had upgraded us. We stayed in an awesome suite and made the most of it. Great service, gorgeous environment

The mark of great service at a great hotel is not, in my opinion, perfection. After all equipment fails and mistakes happen. How a hotel recovers from problems and attends to their customers is what discriminates good from great. The Rosewood is a great hotel. We arrived on the 17th and received a warm greeting and shown our room. We noticed it was quite hot and were told that this would improve. Well, this did not improve and over the next couple of nights we struggled to sleep in our hot room. The hotel did everything it could to correct the problem, but nothing really worked until the day we left. The service manager was very apologetic, gave us a discount off of our stay and a free future night at the Rosewood. In the end we were won over and the other fantastic features of the hotel (Scarfe's Bar, the food and the premium service) made up for the problems. We would definitely stay there again, but next time maybe on a lower floor (not as hot!)

The room was not ready on 15:00 as promised. I was invited to coffee that eventually appeared in my bill

excellent location, spacious clean rooms. friendly staff. I'd stay there again.

Fantastic stay. We were welcomed warmly and made to feel like nothing was too much trouble.

After having spent a few days in Paris we went back to Brown's for one night before coming home. The room we had booked was not available,and without any fuzz we were up-grated to the nicest suite we have ever stayed in. The staff welcomed us back, and treated us as VIPs. We will go back to Brown's every time we are in London.

Beautiful hotel, amazing room, very nice. I will definitely go back. Nice restaurant, nice terrasse. Amazing

This is truly a five star hotel with excellent service, a caring staff, and very clean and comfortable accommodations. Its strategic location near theaters is an added advantage. We would return to the hotel again, if we return to London. Highly recommended.

Friendly helpful staff, lovely breakfast, great spa and v comfortable room but no bath(!)

This renown hotel is delightful. The service is outstanding. Everyone knows your name after a day. The food is wonderful.