London Hotel Guide - 5 star hotels in Soho, London

Beautiful hotel, amazing room, very nice. I will definitely go back. Nice restaurant, nice terrasse. Amazing

The mark of great service at a great hotel is not, in my opinion, perfection. After all equipment fails and mistakes happen. How a hotel recovers from problems and attends to their customers is what discriminates good from great. The Rosewood is a great hotel. We arrived on the 17th and received a warm greeting and shown our room. We noticed it was quite hot and were told that this would improve. Well, this did not improve and over the next couple of nights we struggled to sleep in our hot room. The hotel did everything it could to correct the problem, but nothing really worked until the day we left. The service manager was very apologetic, gave us a discount off of our stay and a free future night at the Rosewood. In the end we were won over and the other fantastic features of the hotel (Scarfe's Bar, the food and the premium service) made up for the problems. We would definitely stay there again, but next time maybe on a lower floor (not as hot!)

excellent location, spacious clean rooms. friendly staff. I'd stay there again.

This is truly a five star hotel with excellent service, a caring staff, and very clean and comfortable accommodations. Its strategic location near theaters is an added advantage. We would return to the hotel again, if we return to London. Highly recommended.

Very nice experience. We were at The Savoy for 7 nights so initially we were disappointed by the room we were given (we booked Luxury category) as it was extremely close to a building with no view at all other than this building so offered no privacy and almost felt claustrophobic given how close we were to it. We felt the room and location within the hotel didn't fit/align with what we had booked and the price we were paying. We were also surprised that the room had an extraordinarily small half closet - completely unable to accommodate two people's clothes for such a long stay. We called the reception desk and Emily (who had originally checked us in), was extremely kind and understanding. The hotel was completely booked but she committed to moving us in two days - which she did - we moved to a room on the 7th floor that had a much more reasonable closet and, had a terrific view of the Thames from a small window. The second room seemed to fit the description of the Luxury category we had booked. We were wondering if they initially gave us a lesser room given how booked they were when we arrived. We arrived after 6 on a Saturday evening so wondered if all the good rooms had already been given out. Had they not moved us/understood our concerns I would have been very disappointed. They handled it very well. Wonderful concierge staff, doormen, room service, etc. Enjoyed dining at Simpson's one evening and Gordon Ramsey's another evening....terrific food and ambiance!

We return as often as possible to this extremely comfortable hotel in Covent Garden. Close to many of the theatres, fantastic staff and fabulously designed interior. Love the breakfast buffet and cozy lounge. Always the best sleep of our vacation with those gorgeous beds.

The L ocation of the hotel was perfect. Clean hotel and friendly staff. Concierge were very polite and friendly however was not very knowledgeable.

Concierge - Dominick - super knowledgable, very helpful. First floor bar - always amazing crowd Music is absolutely fantastic, DJ's are always current and stylish. The best nights are Thursdays & Fridays ( if you are staying in the hotel as a guest you can also enjoy the club scene )

this is my third time staying in the Firmdale collection hotels and I just love it!!

I felt at home in this small boutique hotel and everything was great. The service was incredible and the food delectable.