Enormous suite. Immaculately clean. Wonderful jaccuzzi bath and power shower. Double balcony. Plenty of room for 3 adults in one suite. Excellent value for money. Great facilities ( could be better advertised in Reception)
The H10 is superbly located on the waterfront so you can watch the surfers from your balcony. The staff were very helpful and welcomed us with a glass of bubbly upon our arrival. Rooms were clean and functional and left nothing to be desired. The bar had a happy hour every night which was nice for that pre-dinner drink. The breakfast was a highlight. They served everything from fresh pastries, caviar, cooked breakfast and sausages and sauerkraut. Fresh juices and prosecco were also included. The pools were not heated so were a bit chilly for a winter getaway but in the searing summer heat I'm sure they would be fine. All in all I would say that this is one of the best located hotels in Puerto de la Cruz and we would not hesitate to stay here again.
This was a last minute break and not the type of hotel we would normally choose, however it was a good location, a few minutes walk from the sea front, restaurants and the Lago Martianez.
Checking in and out took a long time as there was only ever one person on reception. There was no offer of help with bags.
The room, on the tenth floor, was spacious, with a balcony with sea view. The fridge wasn't very powerful and could not be used for storing food. The toiletries supplied were meagre: soap and multi-purpose gel/shampoo which was not replenished when it ran out. There was a bidet, which is a welcome touch, but there was black mould growing in the sealant around the shower screen.
The twin beds were uncomfortably hard. This is the main reason I would hesitate to return.
The air conditioning wasn't switched on so we needed the window open but this made it difficult to sleep on 3 evenings due to proximity to an all night club which kicked out at 7 am! With the window closed this was not a problem. The blackout curtains were very effective.
The hotel does not offer airport transfers, and a taxi from the south airport costs around €105, although there is a bus to the main bus station about 1.5 miles away.
Breakfast was impressive with a good variety of food of all types. It was a shame they stopped serving at 10 because this led to a rush for seats around 9.15. We didn't have a problem getting a table just before 9.
The accommodation was very comfortable although, even for a fit person, the climb up 124 steps from the 'front' was somewhat demanding but there was an option of walking up a steep slope.
We were pleased to have a quiet room overlooking the pool but, as it faced due North, there was no sun on its balcony at any time.
Very pleasant, relaxed but short stay. The hotel (and really the whole town) seem to be stuck in the 1960's, and there were many elderly people there; it would be difficult to get bored in the town but if that happens then there is enough to see and do throughout the rest of the island, and all only about an hour or so away.
Already wishing I was back there!
Tenerife’s longest established and most complete resort, “Puerto” offers bags of local colour as well as several top-class visitor attractions. Most famous is Loro Parque (Parrot Park), one of the finest wildlife-theme parks outside of Florida with world-class exhibitions of marine life, penguins, primates, and, of course, parrots. Sunbathers head to the flamboyantly landscaped Lago Martiánez lido, or the black-sand Playa Jardin beach.
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