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Iberostar Heritage Grand Mencey

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Outdoor pool
Outdoor pool
Balcony
Balcony

Overview of Iberostar Heritage Grand Mencey

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Iberostar Heritage Grand Mencey

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationAnaga Natural Park12 min walk
  • Popular LocationPlaza de Espana14 min walk
  • Popular LocationLa Naturaleza y El Hombre Museum18 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)22 min drive

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About this area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Canarias Regional Military Museum and Almeyda Military Museum are cultural highlights, and some of the area's activities can be experienced at Cesar Manrique Waterpark and Real Club de Golf de Tenerife. La Granja Park and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.
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Map
Popular Location

What's nearby

  • Rambla de Santa Cruz - 1 min walk
  • Garcia Sanabria Park - 1 min walk
  • Anaga Natural Park - 12 min walk
  • Plaza de Espana - 14 min walk
  • La Naturaleza y El Hombre Museum - 18 min walk

Getting around

  • Chimisay - 12 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 22 min drive

Restaurants

  • Los Menceyes — 1 min walk
  • Iballa — 1 min walk
  • Baalbek - 4 min walk
  • Pizzería Da Canio 3 - 4 min walk
  • Latte - 5 min walk

About this property

Iberostar Heritage Grand Mencey

5-star luxury hotel near Plaza de Espana
4 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli. All 261 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Thoughtful touches include bathrobes and slippers, and guests will also find coffee makers and plasma TVs.
Iberostar Heritage Grand Mencey offers 261 forms of air-conditioned accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Off-site parking available (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 20 for adults and EUR 20 for children
  • 4 restaurants
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 9

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing

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Guest rating 4.5+
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Free WiFi
Free WiFi

Policies

Check-in

Check-in from 2 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 664 out of 986 reviews
5 - Excellent 67%
Rating 4 - Good. 260 out of 986 reviews
4 - Good 26%
Rating 3 - Okay. 47 out of 986 reviews
3 - Okay 5%
Rating 2 - Poor. 13 out of 986 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 986 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and pool are excellent. The water pressure in the rooms is great too. The whole place is clean and in perfect care.
Stayed 2 nights in Jun 2021

5/5 Excellent

Stayed 7 nights in May 2021

1/5 Terrible

Let down by Hotels.com
Not the hotels fault but down to hotels.com who booked us in to the hotel which was still closed No help from hotels.com to find a new place No explanation on how you can have a confirmed pre paid booking into a hotel that has been closed for 2 months if not longer
Stayed 1 night in May 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, with extensive gardens, fully equipped gym and what looked like an impressive Spa. Unfortunately, we arrived in Tenerife just as the Spanish authorities introduced a total lockdown as a result of the Coronavirus pandemic. The hotel was required to close all the facilities and public areas and we cut short our stay and returned to the UK after a few days. However, every one of the staff was extremely professional, helpful and supportive despite facing an uncertain future themselves. We will return next year when it is safe to do so.
Stayed 14 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like: The areas of the hotel are large and spacial. The ambiance is very good. No one is rushing around. There is a feel of professionalism and calmness about the place. All the staff were very pleasant and helpful. Rooms and breakfast very good. We did not eat in the evening and therefore cannot comment. The location, opposite the Botanical Gardens. A personal negative: since I am from the UK. Lack of English speaking programmes on the TV.
Stayed 7 nights in Feb 2020