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Reviews

4.6 / 5Wonderful
1,120 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Garcia Sanabria Park
    2 min walk
  • Popular Location
    Municipal Museum of Fine Arts
    10 min walk
  • Restaurant
    Los Menceyes
    1 min walk
  • Restaurant
    Macusamba
    2 min walk
  • Airport
    Santa Cruz de Tenerife (TFN-Tenerife North)
    12 min drive

Choose dates to view prices

Book online or call:

020 3564 4853
  • Double Room, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Room, Garden Area

    Room Amenities

    • Sleeps 3
    • 1 Double Bed
    More details
  • Double Room Single Use, City View

    Room Amenities

    • City view
    • Sleeps 1
    • 1 Double Bed
    More details
  • Junior Suite

    Room Amenities

    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Room, Garden View (Single Use)

    Room Amenities

    • Sleeps 1
    • 1 Double Bed
    More details
  • Superior Double Room

    Room Amenities

    • City view
    • Sleeps 3
    • 1 Double Bed
    More details

About this area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Plaza de Espana is a notable landmark, and the area's natural beauty can be seen at Garcia Sanabria Park and Teresitas Beach. Looking to enjoy an event or a game while in town? See what's going on at Heliodoro Rodriguez Lopez Stadium, or consider a night out at El Tanque Cultural Space.

Popular Location

What's nearby

  • Garcia Sanabria Park - 2 min walk
  • Municipal Museum of Fine Arts - 10 min walk
  • Plaza de Espana - 14 min walk
  • Guimera Theater - 14 min walk
  • Tenerife Space of the Arts - 19 min walk

Getting around

  • Chimisay - 10 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 17 min drive

Restaurants

  • Los Menceyes — 1 min walk
  • Iballa — 1 min walk
  • Los Menceyes - 1 min walk
  • Macusamba - 2 min walk
  • Strasse Park - 3 min walk

About this property

Iberostar Heritage Grand Mencey

5-star luxury hotel, walk to Garcia Sanabria Park
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, an outdoor pool, 2 bars/lounges and a health club are on-site. All 261 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Guests will also find free wired Internet, plasma TVs and rainfall showerheads.
Iberostar Heritage Grand Mencey offers 261 forms of air-conditioned accommodation with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.
An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
SPA Sensations has 4 treatment rooms.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free nearby parking

Food and drink

Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 20 for adults and EUR 20 for children
4 restaurants
2 bars/lounges
Free daily reception
24-hour room service

Things to do

24-hour fitness centre
Arcade/game room
Full-service spa
Indoor pool
Outdoor pool
Pilates classes
Sauna
Hot tub
Steam room
Yoga classes

Family friendly

Arcade/game room
Dry-cleaning service
Indoor pool
Laundry facilities
Outdoor pool

Conveniences

Banquet hall
Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
German
Spanish

Business services

9 meeting rooms
Business centre
Conference centre

Outdoors

Garden
Terrace

Spa

4 treatment rooms
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility

More

Smoke-free property

Room amenities

Bedroom

Air conditioning

Bathroom

Bathrobes
Bathtub or shower
Deep-soaking bathtub
Free toiletries
Hairdryer
Rainfall showerhead
Towels

Entertainment

plasma TV

Food and drink

Coffee/tea maker

More

Desk
Free local calls
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation.
  • This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Payment types at the property

American Express
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Facilities fee: EUR 18 per person, per day and includes use of:

  • – Spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Cash transactions at this property cannot exceed EUR 2500 due to national regulations. For further details, please contact the property using the information in the booking confirmation. Only registered guests are allowed in the guest rooms. No pets or service animals are allowed at this property.

Property is also known as

  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Iberostar Heritage Mencey
  • Iberostar Grand Mencey Hotel
  • Iberostar Heritage Grand Mencey Hotel
  • Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
4.6

Wonderful

5 - Excellent
748
4 - Good
295
3 - Okay
56
2 - Mediocre
19
1 - Poor
2
4.7
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the choice of restaurants The pool The service

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our third visit. The standard of the hotel and facilities are excellent and the staff are unfailingly helpful. We look forward to our next visit.

Stayed 7 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked the style, the architecture, liked the entrance foyer and pubic areas... liked the terrace and the bar staff were very pleasant , courteous, and attentive if I recall Her name correctly Shiela was one who stood out very pleasant lady...however felt there should have been a cosy lounge to be able to relax in and read a book, thought the bar functional rather a place to and relax in. Parking a car was a chore, although there is a car park under the property you have to pay 10 euros a day feel it should be a concession if staying at hotel , now where to offload luggage on arrival strange hotel entrance bearing in mind rating of hotel

Stayed 7 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel next to a park and a short walk to the town, clean, friendly staff, great breakfast but the coffee/tea making machine in the room isn't great as water isn't hot enough for tea making.

Stayed 7 nights in Jan 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jan 2020

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