As a single woman traveller I had a great stay. I found the hotel staff welcoming, helpful and efficient. A small problem with the shower was fixed within minutes of my reporting it. My room was a good sized double room looking out onto a quiet back street with pleasant balcony. The hotel is spotlessly clean and recently re-decorated with a contemporary feel. I found the food in the restaurant offered a wide choice with good variation over the week. The waiters were polite and helpful. I used the lagoon type pool and sat out in the gardens when it was not too cool. This hotel is ideal for couples or singles wanting a quiet break... it is away from the noise of the centre of town with good sports facilities and excellent public transport links nearby. Walking into the centre takes about 15 minutes going down but longer coming up... the hotel is situated uphill from the main town. The wifi worked well in the reception area but not in individual rooms. I enjoyed my 9 days and felt relaxed and chilled at the end of my stay. This is the sixth time I have stayed at this hotel and look forward to returning.
A lovely clean hotel excellent swimming pools wonderful gardens, environmentally friendly. Don't go if you are looking for a Brit type holiday, it's very cosmopolitan, lots of Germans Dutch and Finnish but all the better for that. Up the hill a bit from the town but the shuttle bus is good and taxi's are cheap.
Lovely hotel, staff, environment and would definitely recommend to others and may stay again if returning to Tenerife. We had a corner junior suite with a wrap-around balcony which had a lovely main view of the pool and a side view of the sea. The room was spacious and spotless but did not have any coffee making facilities, which we would have liked. Housekeeping was excellent. The added bonus of having the children sleep in a separate TV room within our room meant we could put them to bed first without having to have all the lights out at their bedtime. This was a lovely change as on previous holidays we have always shared with the children.
We loved the three pools which our children spent mostly of the holiday in and the added security of a life guard and again the cleanliness was excellent. The children also loved the mini-club and mini-disco activities. I have only given 3/5 for room comfort as the air-con was not good. It smelt of cooking as if it came through the kitchens first (a little odd, given we were on floor 9) and it was not cold. It was moving cooler air about but not enough to make us comfortable on the hotter days. As we were on floor 9 we resorted to leaving the sliding doors open in our room and we benefitted from the sea breeze then. Obviously we couldn't do this in the children's room for safety reasons. Hotel is a little dated but lovely.
Vicky from Cwmbran, Wales
LOCATION: Privileged location at the centre of Puerto de la Cruz near the well known "Martianez Lake" Situated rigth on the …More
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