"Good Hotel, God facilities, recommended hotel:-)"
Had a great stay at the hotel, hotel was a bit tired but who spends all their time sat in their room and the reception area. The air conditioning was not working in our first hotel but the reception staff room moved us for more comfort. The reception staff were very good and extremely helpful. Food was ok, lots of choice but gets repeated a lot so by the end of the week you can be a bit fed up with it. Was hot and plenty.
Only thing is the soft drinks were not available til 10.30am which was slightly annoying and the Bar staff were not very friendly.
But would definitely recommend this hotel and would definitely stay again... the town is a lovely walk with plenty to see and do and must definitely be explored :-)
Lovely hotel, staff, environment and would definitely recommend to others and may stay again if returning to Tenerife. We had a corner junior suite with a wrap-around balcony which had a lovely main view of the pool and a side view of the sea. The room was spacious and spotless but did not have any coffee making facilities, which we would have liked. Housekeeping was excellent. The added bonus of having the children sleep in a separate TV room within our room meant we could put them to bed first without having to have all the lights out at their bedtime. This was a lovely change as on previous holidays we have always shared with the children.
We loved the three pools which our children spent mostly of the holiday in and the added security of a life guard and again the cleanliness was excellent. The children also loved the mini-club and mini-disco activities. I have only given 3/5 for room comfort as the air-con was not good. It smelt of cooking as if it came through the kitchens first (a little odd, given we were on floor 9) and it was not cold. It was moving cooler air about but not enough to make us comfortable on the hotter days. As we were on floor 9 we resorted to leaving the sliding doors open in our room and we benefitted from the sea breeze then. Obviously we couldn't do this in the children's room for safety reasons. Hotel is a little dated but lovely.
Vicky from Cwmbran, Wales
LOCATION: Privileged location at the centre of Puerto de la Cruz near the well known "Martianez Lake" Situated rigth on the …More
Very nice garden and pool. The hotel is 15 minutes walk from the city centre (on a hill), but you can come and go by taxi for only 3 euro. The staff is super friendly and they speak several languages. If you want to avoid the noise from beach hotels, and feel good by the pool, this one is perfect!
We stayed here for a week in Oct. Our room was on the 6th floor with the most amazing views, courtesy bus to local town centre was a bonus, only complaint was we were half board and you could not buy snacks on the premises (think you could purchase drinks) overall great holiday would go back again
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