Puerto Palace

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2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Puerto Palace

Puerto Palace

4.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

Explore the area

  • Popular LocationPlaza del Charco14 min walk
  • Popular LocationGarden Beach14 min walk
  • Popular LocationSan Telmo Promenade16 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)34 min drive

Choose dates to view prices

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Puerto Palace is near the beach. The area's natural beauty can be seen at Teide National Park and Orotava Valley, while Timanfaya Theater and Eduardo Westerdahl Museum of Contemporary Art are cultural highlights.

What's nearby

  • Taoro Park - 7 min walk
  • Risco Belle Aquatic Gardens - 12 min walk
  • Plaza del Charco - 14 min walk
  • Garden Beach - 14 min walk
  • San Telmo Promenade - 16 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 34 min drive

About this property

Puerto Palace

4-star hotel with 2 outdoor pools and fitness centre
This smoke-free hotel features 2 outdoor pools, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Puerto Palace offers 314 air-conditioned accommodations with minibars and a hairdryer. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages spoken

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Spa services
  • Hot tub
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms


  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • Massages


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating


  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels


  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

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Check-in from 2:00 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Puerto Palace Hotel Puerto de la Cruz

Overall score and ratings


Very good

Rating 5 - Excellent. 111 out of 325 reviews
5 - Excellent 34%
Rating 4 - Good. 149 out of 325 reviews
4 - Good 46%
Rating 3 - Okay. 42 out of 325 reviews
3 - Okay 13%
Rating 2 - Poor. 20 out of 325 reviews
2 - Poor 6%
Rating 1 - Terrible. 3 out of 325 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Stayed 7 nights in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service. The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited. The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees. The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean. I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
Stayed 7 nights in Mar 2022

4/5 Good

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It’s ok overall
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
Stayed 3 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
Beautiful exterior, nice rooms, strong tap and toilet water flow (but weak shower head), breakfast included, with a nice selection of food to choose from, although the cereal quality was rather poor so if management could upgrade that then breakfast would be even better. All in all a good quality stay and in a lovely location, if the price is right I wouldn’t hesitate to stay here again.
Stayed 4 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I moved over from el trope after the first night. It’s always a gamble doing that but man did I ever make a great decision. For the same price point, the facilites and staff are incredible. The bar staff in particular were extra special and fun and made me feel so welcome!! It is a bit off the ‘strip’ lol but only about a ten minute walk… or sometimes when I was feeling lazy a 4 euro cab ride! My only criticism was the constant ‘extras’, the gym, the safe, the dang luggage scale and deposit for the pool towels. Maybe it’s a ‘Spain’ thing but it’s annoying.
Stayed 3 nights in Nov 2021