Title: Hotel Puerto Palace Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1119585&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerto Palace Travelers soak up sunshine by the pool or unwind with a professional massage at this resort where quality time means tennis matches and basketball games ## Photo gallery for Hotel Puerto Palace ![TV - Hotel Puerto Palace (Puerto de la Cruz)](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1b86b86d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Hotel Puerto Palace (Puerto de la Cruz)](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1a79e151.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel Puerto Palace (Puerto de la Cruz)](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c6d944a5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down duvets, minibar, desk, blackout curtains - Hotel Puerto Palace (Puerto de la Cruz)](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c7bc96d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, pool umbrellas, pool loungers - Hotel Puerto Palace (Puerto de la Cruz)](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/2d6d99bd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches. ## Reviews 8.4 Very good ## Popular amenities - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £119 includes taxes & fees 19 Jan - 20 Jan ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 22 of 22 rooms ### View all photos for Standard Double Room ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.4 Very good 12 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Standard Single Room ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/d5ede4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 215 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Standard Triple Room ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 3 - 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds ### View all photos for Double Room Single Use ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Single Beds ### View all photos for Double Room Single Use, Pool View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Pool View 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Single Beds ### View all photos for Double Room Single Use, Sea View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Large Single Beds ### View all photos for Double Room, Pool View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Pool View 8.8 Excellent 5 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Double Room, Sea View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View 9.6 Exceptional 4 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Triple Room, Sea View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 3 - 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds ### View all photos for Triple Room, Pool View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Pool View 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - 344 sq ft - Sleeps 3 - 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds ### View all photos for Double Room, Pool View (2 adults and 1 child) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Pool View (2 adults and 1 child) 7.4 Good 3 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Double Room, Sea View (2 adults and 1 child) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View (2 adults and 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sea view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Standard Room (2 adults and 1 child) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (2 adults and 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Economy Double Room ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - Sleeps 2 - 1 King Bed ### View all photos for Economy Triple Room ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Triple Room ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Down duvet Blackout curtains - Sleeps 3 - 1 King Bed ### View all photos for Family Room (4 adults) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/2f01aa98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (4 adults) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet 2 bedrooms Blackout curtains - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Large Single Beds ### View all photos for Family Room (3 adults) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (3 adults) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet 2 bedrooms Blackout curtains - 2 bedrooms - Sleeps 3 - 1 King Bed and 2 Large Single Beds ### View all photos for Family Room (2 adults, 2 children) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (2 adults, 2 children) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet 2 bedrooms Blackout curtains - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Single Beds ### View all photos for Standard Single Room, Pool View ![Standard Single Room, Pool View | Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/36bf1f7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Pool View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - Sleeps 1 - 1 Single Bed ### View all photos for Standard Single Room, Sea View ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/d5ede4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - Sea view - Sleeps 1 - 1 Single Bed ### View all photos for Family Room (3 adults and 1 child) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (3 adults and 1 child) 8.0 Very good 1 review ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet 2 bedrooms Blackout curtains - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Economy Double Room (2 adults + 1 child) ![Down duvets, minibar, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room (2 adults + 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout curtains Down duvet Bidet - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-De-La-Cruz-Hotels-Puerto-Palace.h1119585.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-De-La-Cruz-Hotels-Puerto-Palace.h1119585.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.40831%2C-16.55073&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EZ3J9n9G2OgrOfFNx-ByAhoVhR4=) c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400 #### What's nearby - Taoro Park \- 6 min walk \- 0.3 miles - Plaza del Charco \- 14 min walk \- 0.8 miles - Puerto de la Cruz Town Hall \- 15 min walk \- 0.8 miles - Loro Park \- 16 min walk \- 0.8 miles - La Paz Lookout \- 19 min walk \- 1.0 mile #### Getting around - Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive #### Restaurants - ‪Alberto's - ‬4 min walk - ‪Restaurante Peruano - ‬13 min walk - ‪Cafetería Mazaroco - ‬13 min walk - ‪Bar Cafetería Central - ‬10 min walk - ‪Bar iris - ‬13 min walk ## About this property ### Hotel Puerto Palace Upscale family-friendly hotel near Plaza del Charco Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground. Other perks include: - 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site - Free self-parking - An outdoor tennis court, babysitting (surcharge) and meeting rooms - A vending machine, a front desk safe and wedding services - Guest reviews say great things about the helpful staff Room features All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Rainfall showers, bidets and shower/bath combinations - Balconies or patios, daily housekeeping and desks ## Similar properties ![Sea views ](https://images.trvl-media.com/lodging/1000000/920000/912800/912768/eacd89f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Precise Resort Tenerife Puerto de la Cruz - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.2 Very good 360 reviews £103 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=912768&PinnedHotelID=912768&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/3000000/2240000/2231000/2230926/6bf9cbe4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliá Costa Atlantis Tenerife Puerto de la Cruz - Pool - Spa - Kids’ pool - Free Wi-Fi 8.2 Very good 13 reviews £140 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=2230926&PinnedHotelID=2230926&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/3000000/2340000/2335300/2335300/d32e1d87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Best Semiramis Puerto de la Cruz - 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Pool - Hot tub - All-inclusive - Free Wi-Fi 8.2 Very good 477 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=866283&PinnedHotelID=866283&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - 2 hot tubs - 2 outdoor pools - Arcade/game room - Basketball - Children's pool - Fitness classes - Gym - Library - Mini golf - Outdoor tennis court - Pilates classes - Playground - Sauna - TV in common areas - Volleyball ### Family friendly - 2 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Laundry facilities - Lifeguards on site - Mini golf - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 6,458 square feet of conference space - Business centre - Computer station - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 4 floors - Ballroom - Banquet hall - Lifeguards - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bidet - Free toiletries - Hair dryer - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - TV ### Food and drink - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 30.0 per day. ### Payment types at the property ## Important information ### Optional extras - In-room safe fee: EUR 2.50 per day - Rollaway bed fee: EUR 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note that this property has a dress code that requires long pants in the restaurant during dinner hours. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Palace Hotel Puerto Puerto Palace Hotel Puerto Palace Tenerife/Puerto De La Cruz Puerto Palace De La Cruz Puerto Palace Hotel Puerto de la Cruz Puerto Palace Hotel Puerto Palace Hotel Puerto de la Cruz Puerto Palace Hotel Puerto Palace Puerto de la Cruz Hotel Puerto Palace Puerto de la Cruz Puerto de la Cruz Puerto Palace Hotel Hotel Puerto Palace Puerto Puerto De La Cruz Puerto Palace Hotel Puerto Palace Hotel Hotel Puerto Palace Puerto de la Cruz Hotel Puerto Palace Hotel Puerto de la Cruz ## Frequently asked questions ### Does Hotel Puerto Palace have a pool? ### How much does it cost to stay at Hotel Puerto Palace? ### Is Hotel Puerto Palace pet-friendly? ### How much is parking at Hotel Puerto Palace? ### What time is check-in at Hotel Puerto Palace? ### What time is check-out at Hotel Puerto Palace? ### Where is Hotel Puerto Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Puerto Palace Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Location ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 211 8 - Good 204 6 - Okay 55 4 - Poor 19 2 - Terrible 7 ## Reviews ### 8/10 Good #### Kassime 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming. ![Cloudy day but still hot ](https://a.travel-assets.com/ugc/hotel-reviews/eac0dec8-ec28-4796-bfb1-20fd47e5ae09-1758898016808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Nice little seating area near reception.](https://a.travel-assets.com/ugc/hotel-reviews/bfb66cd1-686c-42eb-91bc-cad59733eff2-1758898017261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Outside at night](https://a.travel-assets.com/ugc/hotel-reviews/000718a9-174d-4995-8ecf-8bc1b31f6d71-1758898016619.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kassime Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Louis 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend! ##### Louis Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Verified traveller 6 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter! ##### Verified traveller Stayed 5 nights in Jun 2025 ### 8/10 Good #### Jean Pierre 24 Jul 2025 Liked: Cleanliness, staff & service, amenities The hotel is located a bit to far from the city center ##### Jean Pierre Stayed 8 nights in Jul 2025 ### 8/10 Good #### Andrea 1 May 2025 Liked: Cleanliness, staff & service, room comfort #### Nice stay Nice garden and swimming pool complex. Room are hold but big and great views ##### Andrea Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Richard 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year. ##### Richard Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Martina 22 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel ##### Martina Stayed 14 nights in Jul 2023 ### 8/10 Good #### Brian 11 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great staff, nice big property beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure. ##### Brian Stayed 3 nights in Apr 2025 ### 8/10 Good #### Matthew James Edward 17 Feb 2025 Liked: Cleanliness, staff & service, amenities Nice hotel, but absolutely nothing to do locally ##### Matthew James Edward Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Alberte 21 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chill pool area Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea ![](https://a.travel-assets.com/ugc/hotel-reviews/20DC82A36E4D15066E5FD434AE4E14B74BF3FE151742560548483.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06D7DBC51BB9EA44B2CFFD32352AF555B17B4DB21742560553295.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B5F2E4B78AC3BA5C863E8F8EA6BD7E92FEA237021742560553130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C640C30A29E553DEA8AEF725E3000DD584B350EA1742560553231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alberte Stayed 4 nights in Mar 2025 ### 8/10 Good #### Shahrooz 14 Sept 2025 Liked: Cleanliness, staff & service The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement. ##### Shahrooz Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Xiaoyi 20 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, kids friendly ##### Xiaoyi Stayed 12 nights in Aug 2023 ### 10/10 Excellent #### Allison jane 29 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back ##### Allison jane Stayed 10 nights in Sep 2024 ### 10/10 Excellent #### Sebastián 10 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay, looking forward to coming back. The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended. ##### Sebastián Stayed 8 nights in Oct 2022 ### 10/10 Excellent #### Jim 15 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place ##### Jim Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Mihai 18 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities All is beautiful! ##### Mihai Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Emmanuel 21 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m! ##### Emmanuel Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Sigrún 4 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved it! ##### Sigrún Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Augustina 18 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment ##### Augustina Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Jenny 20 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Solo traveller Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend. ##### Jenny Stayed 3 nights in Jun 2022 ### 8/10 Good #### Tomas 16 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great pool area. WIFI not really up to par in the room. Scetchy. ##### Tomas Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### jesus 8 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ac control button is limited to four settings and the top setting is just ok. ##### jesus ### 10/10 Excellent #### Jacqueline 2 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay, wonderful staff. Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat. ##### Jacqueline Stayed 16 nights in Jul 2022 ### 6/10 Okay #### Jane 8 Nov 2024 Liked: Cleanliness, room comfort Disliked: Staff & service #### Dated hotel on outskirts of town. The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual. ##### Jane Stayed 2 nights in Nov 2024 ### 8/10 Good #### Jonas 23 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No so bad at all. Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools. ##### Jonas Stayed 9 nights in Dec 2023 ## Expedia's Latest Trends ### Hotels > [Spring Hotel Bitácora](https://www.expedia.co.uk/Arona-Hotels-Spring-Hotel-Bitacora.h1146317.Hotel-Information) > > [Occidental Roca Negra – Adults Only](https://www.expedia.co.uk/Agaete-Hotels-Hotel-Spa-Cordial-Roca-Negra.h3347967.Hotel-Information) > > [Sir Anthony Hotel](https://www.expedia.co.uk/Arona-Hotels-Sir-Anthony-Hotel.h23293.Hotel-Information) > > [Spring Hotel Vulcano](https://www.expedia.co.uk/Arona-Hotels-Spring-Hotel-Vulcano.h692004.Hotel-Information) > > [Santa Barbara Golf And Ocean Club](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Santa-Barbara-Golf-And-Ocean-Club.h2343080.Hotel-Information) > > [H10 Conquistador](https://www.expedia.co.uk/Arona-Hotels-H10-Conquistador.h1385692.Hotel-Information) > > [Grand Muthu Golf Plaza Hotel](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Grand-Muthu-Golf-Plaza-Hotel.h2393208.Hotel-Information) > > [Parque Santiago 1: Seafront apartment with private terrace & £100K pool makeover](https://www.expedia.co.uk/Arona-Hotels-Parque-Santiago-1-Seafront-Apartment-With-Private-Terrace-100k-Pool-Makeover.h29515226.Hotel-Information) > > [ Pierre & Vacances Resort Fuerteventura OrigoMare](https://www.expedia.co.uk/La-Oliva-Hotels-Pierre-Vacances-Fuerteventura-Origomare.h7726198.Hotel-Information) > > [Hotel Villa Mandi Golf Resort](https://www.expedia.co.uk/Arona-Hotels-Hotel-Villa-Mandi-Golf-Resort.h34169419.Hotel-Information) > > [Parque Santiago 2 apartment number 410 sea view](https://www.expedia.co.uk/Arona-Hotels-Playa-Las-Americas-Apartamento-Com-Vista-Para-O-Mar-No-Parque-Santiago-2.h27446232.Hotel-Information) > > [Arrecife Gran Hotel & Spa](https://www.expedia.co.uk/Arrecife-Hotels-Arrecife-Gran-Hotel-Spa.h1148067.Hotel-Information) > > [Bahia Principe Fantasia Tenerife - All Inclusive](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Bahia-Principe-Fantasia-Tenerife-All-Inclusive.h21628653.Hotel-Information) > > [Kn Aparthotel Columbus](https://www.expedia.co.uk/Arona-Hotels-Kn-Aparthotel-Columbus.h2759347.Hotel-Information) > > [Barceló Tenerife](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Barcelo-Tenerife.h2466992.Hotel-Information) > > [H10 Las Palmeras](https://www.expedia.co.uk/Arona-Hotels-H10-Las-Palmeras.h913008.Hotel-Information) > > [Barceló Tenerife Royal Level](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Barcelo-Tenerife-Royal-Level.h69392027.Hotel-Information) > > [Club La Santa - all sports inclusive](https://www.expedia.co.uk/Tinajo-Hotels-Club-La-Santa-All-Sports-Inclusive.h10481064.Hotel-Information) > > [Hotel Best Tenerife](https://www.expedia.co.uk/Arona-Hotels-Hotel-Best-Tenerife.h2689848.Hotel-Information) > > [Granada Park](https://www.expedia.co.uk/Arona-Hotels-Apartamentos-Granada-Park.h68817043.Hotel-Information) > > [Tenerife Royal Gardens](https://www.expedia.co.uk/Arona-Hotels-Tenerife-Royal-Gardens.h20297003.Hotel-Information) > > [Cleopatra Palace Hotel](https://www.expedia.co.uk/Arona-Hotels-Cleopatra-Palace-Hotel.h527435.Hotel-Information) > > [Alexandre Gala](https://www.expedia.co.uk/Arona-Hotels-Hotel-Gala-Tenerife.h1103819.Hotel-Information) > > [Gara Suites Golf & SPA](https://www.expedia.co.uk/Arona-Hotels-Gara-Suites-Golf-SPA.h30947551.Hotel-Information) > > [Gran Oasis Resort](https://www.expedia.co.uk/Arona-Hotels-Gran-Oasis-Resort.h1216782.Hotel-Information) > > [The Ritz-Carlton Tenerife, Abama](https://www.expedia.co.uk/Guia-De-Isora-Hotels-The-Ritz-Carlton.h1338023.Hotel-Information) > > [Sol Tenerife](https://www.expedia.co.uk/Arona-Hotels-Sol-Tenerife.h69125.Hotel-Information) > > [Vanilla Garden Boutique Hotel - Adults Only](https://www.expedia.co.uk/Arona-Hotels-Vanilla-Garden-Boutique-Hotel-Adults-Only.h19471095.Hotel-Information) > > [TUI MAGIC LIFE Fuerteventura](https://www.expedia.co.uk/Pajara-Hotels-TUI-Magic-Life-Fuerteventura.h3135924.Hotel-Information) ---