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Overview of Puerto Palace

Photo gallery

Featured image
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Puerto Palace

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationPlaza del Charco14 min walk
    Popular LocationGarden Beach14 min walk
    Popular LocationSan Telmo Promenade16 min walk
    AirportTenerife (TFS-Tenerife South)69 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sun, Nov 01 2020 - Mon, May 31 2021.

Standard Triple Room, Private Bathroom

5/5 guest room rating
  • 344 sq ft
  • Sleeps 3
  • 3 Single Beds

Double Room, Pool View (2 adults and 1 child)

4.4/5 guest room rating
  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Single Room, Private Bathroom

4.3/5 guest room rating
  • 344 sq ft
  • Sleeps 1
  • 1 Single Bed

Double Room, Pool View

4.6/5 guest room rating
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

Double Room Single Use

  • 344 sq ft
  • Sleeps 1
  • 1 Double Bed

Double Room, Sea View

4.6/5 guest room rating
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Triple Room, Sea View

5/5 guest room rating
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 3 Single Beds

Double Room Single Use, Sea View

No guest room rating
  • 344 sq ft
  • Sea view
  • Sleeps 1
  • 1 Double Bed

Standard Room (2 adults and 1 child)

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

Double Room, Sea View (2 adults and 1 child)

5/5 guest room rating
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

Double Room Single Use, Pool View

  • 344 sq ft
  • Sleeps 1
  • 1 Double Bed

Triple Room, Pool View

4/5 guest room rating
  • 344 sq ft
  • Sleeps 3
  • 3 Single Beds

Standard Double Room, Private Bathroom

4.2/5 guest room rating
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Puerto Palace is near the beach. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Taoro Park.
Popular Location

What's nearby

  • Taoro Park - 7 min walk
  • Risco Belle Aquatic Gardens - 12 min walk
  • Plaza del Charco - 14 min walk
  • Garden Beach - 14 min walk
  • San Telmo Promenade - 16 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 69 min drive

Restaurants

  • Amos Boulevard Café - 3 min walk
  • El Ardilla - 7 min walk
  • La Monada - 8 min walk
  • Casa Mel - 10 min walk
  • La Cuadra - 11 min walk

About this property

Puerto Palace

4-star hotel, walk to Taoro Park
This smoke-free hotel features 2 outdoor pools, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 314 soundproofed rooms feature free WiFi and minibars. Other amenities available to guests include balconies or patios, TVs and rainfall showerheads.
Puerto Palace offers 314 forms of air-conditioned accommodation with minibars and a hairdryer. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Spa services
  • Hot tub
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 November 2020 to 31 May 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Can I cancel my reservation for free at Puerto Palace and receive a full refund?
Yes, Puerto Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Puerto Palace cancellation policy on our site for more details about any exclusions or requirements.
Does Puerto Palace have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Puerto Palace pet-friendly?
No, pets are not allowed at this property.
How much is parking at Puerto Palace?
Self-parking is free at this property.
What time is check-in at Puerto Palace?
Check-in is from 2:00 PM - midnight.
What time is check-out at Puerto Palace?
Checkout is at noon.
Where is Puerto Palace located?
Situated near the beach, this hotel is within a 10-minute walk of Orotava Valley and Taoro Park. Plaza del Charco and Garden Beach are also within 15 minutes.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 96 out of 289 reviews
5 - Excellent 33%
Rating 4 - Good. 135 out of 289 reviews
4 - Good 47%
Rating 3 - Okay. 38 out of 289 reviews
3 - Okay 13%
Rating 2 - Poor. 18 out of 289 reviews
2 - Poor 6%
Rating 1 - Terrible. 2 out of 289 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Garage. Good tai restaurant nearby. Nice evening entertainment.
Stayed 3 nights in Mar 2020

3/5 Okay

Liked: Cleanliness
Stayed 5 nights in Feb 2020

3/5 Okay

Liked: Cleanliness
Far from town, buffet food average quality
Stayed 4 nights in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and public areas beautifully presented especially around the pool area. The restaurant had a good range for breakfast and dinner, I struggled slightly being vegetarian as not all of the food was labelled as to whether it contained meat. The pool and Jacuzzis were lovely. About 10 minutes walk downhill to the beach, it took us 20 minutes to walk to loro parque.
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the view. I also enjoyed the breakfast and the swimming pool.
Stayed 2 nights in Sep 2019

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