Hotel Puerto Palace

Property class: 4

Choose dates to view prices

Take advantage of a poolside bar, a terrace and mini golf at Hotel Puerto Palace. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. In addition to a garden and a playground, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free Wi-Fi
The current price is £93
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Double Room

8.4 out of 10
Very good
(15 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Standard Single Room

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Double Room Single Use

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room Single Use, Sea View

  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Triple Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Triple Room, Sea View

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds

View all photos for Triple Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View (2 adults and 1 child)

  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Standard Room (2 adults and 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Room (2 adults and 1 child)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Economy Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (4 adults)

A hotel room with a large bed, two bedside lamps, a patterned headboard, and a nightstand with a power outlet.

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Family Room (3 adults)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Room (2 adults, 2 children)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Standard Single Room, Pool View

A neatly made bed with two pillows, a headboard with a leaf pattern, two bedside lamps, and a nightstand with a phone and a pen.

Standard Single Room, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, Sea View

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (3 adults and 1 child)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Economy Double Room (2 adults + 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room (2 adults + 1 child)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in San Antonio-El Esquilón, a neighbourhood in Puerto de la Cruz, Hotel Puerto Palace is near theme parks and near the beach. San Telmo Promenade and Dock of Puerto de la Cruz are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Jardin Aquatico and Botanical Gardens. Travelling with kids? Consider Pueblo Chico Theme Park and Laberinto. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking/biking trails. Visit our Puerto de la Cruz travel guide
Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • A fountain with a statue in a garden with water lilies, surrounded by palm trees and a stone wall.
    Risco Belle Aquatic Gardens
    12 min walk - 0.7 miles
  • A crowded beach with people sunbathing and swimming, a rocky shoreline, and colorful buildings in the background.
    Garden Beach
    14 min walk - 0.8 miles
  • A large decorative fountain with intricate carvings, surrounded by colorful flower beds and a stone border.
    Plaza del Charco
    14 min walk - 0.8 miles
  • Penguins on icebergs.
    Loro Park
    19 min walk - 1.0 mile
  • Taoro Park
    8 min walk - 0.5 miles

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North)
    32 min drive

Restaurants

  • Nos Que Churros
    6 min walk
  • Restaurante Peruano
    13 min walk
  • Cafetería Bahía Chiripa
    13 min walk
  • Cafetería Mazaroco
    13 min walk
  • Churrería Perdomo
    13 min walk

About this property

Hotel Puerto Palace

  • Upscale family-friendly hotel located in San Antonio-El Esquilón
  • Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground.
  • Other perks include:
    • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
    • Free self-parking
    • An outdoor tennis court, babysitting (surcharge) and meeting rooms
    • Multilingual staff, a computer station and a 24-hour front desk
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Rainfall showers, bidets and shower/bath combinations
    • Balconies or patios, daily housekeeping and desks

Similar properties

A modern hotel with a pool, multiple balconies, and a well-lit facade.
Atlantic Mirage Suites & SPA - Adults Only
La Paz
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
9.2 out of 10, Wonderful, 384 reviews
The price is £124
includes taxes & fees
30 Nov - 1 Dec
Atlantic Mirage Suites & SPA - Adults Only
Compare similar properties

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 8 Nov 2026 start from £93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self-parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Checkout is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. Garden Beach and Playa del Muelle are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Puerto Palace Reviews

8.6

Excellent

9.2

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 230 out of 524 reviews
Rating 8 - Good. 210 out of 524 reviews
Rating 6 - Okay. 55 out of 524 reviews
Rating 4 - Poor. 21 out of 524 reviews
Rating 2 - Terrible. 8 out of 524 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised how nice this hotel was. The pool was excellent, everything was clean and the staff amazingly friendly. There appeared to be no end to the facilities to hand.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, and spa pool, lots of space and sunbeds. Nice food and cocktails at the bar. Lively bar with live music in the evening. Rooms clean and great sea view balcony. Great view of Mt Teide from the outside breakfast patio. Free parking, walkable downhill to town.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were friendly and helpful. Very clean and really comfortable beds. The only downside was that after 4pm the only bar snacks were pizza. The drinks were quite expensive too. The evening entertainment could of been better. Apart from those 2 things, the holiday was amazing
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area. WIFI not really up to par in the room. Scetchy.
Stayed 5 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Stayed 7 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gustoo
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff very friendly and helpful, hotel and rooms dated but very clean
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast and dinner, nice view, good deal in happy hours Good price for what they offer Staff very helpful and nice Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room
Stayed 4 nights in Apr 2026