Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
Explore the area
Popular LocationBotanical Garden of La Orotava8 min walk
Popular LocationLago Martianez Swimming Pools12 min walk
Popular LocationPlaza del Charco16 min walk
AirportSanta Cruz de Tenerife (TFN-Tenerife North)26 min drive
Choose dates to view prices
About this area
Puerto de la Cruz
Located in Puerto de la Cruz, Smy Puerto de la Cruz is near theme parks and near the boardwalk. Eduardo Westerdahl Museum of Contemporary Art and Timanfaya Theater are cultural highlights, and some of the area's activities can be experienced at San Telmo Promenade and Monje Winery. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.
Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
Restaurants
El Camino - 4 min walk
Zebra Maria - 4 min walk
Luna Rossa - 4 min walk
El Rey de las Tortillas - 5 min walk
Don Panito - 5 min walk
About this property
Smy Puerto de la Cruz
4-star family-friendly hotel near the boardwalk
A poolside bar, a terrace and a coffee shop/cafe are just a few of the amenities provided at Smy Puerto de la Cruz. Treat yourself to a massage or other spa services. The on-site buffet restaurant, La Palma, features pool views and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
You'll also enjoy the following perks during your stay:
2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
A free shopping centre shuttle, an outdoor tennis court and self-parking (surcharge)
A 24-hour front desk, a porch and concierge services
Wedding services, a lift and tour/ticket information
Guest reviews speak highly of the quiet location and helpful staff
Room features
All guest rooms at Smy Puerto de la Cruz have perks, such as laptop-compatible safes and air conditioning, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge).
Other conveniences in all rooms include:
Bathrooms with baths and bidets
32-inch flat-screen TVs with satellite channels
Balconies, daily housekeeping and desks
All-inclusive details
All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks and select beverages included
Entertainment
On-site live performances
Languages
English, French, German, Italian, Spanish
Cleaning and safety practices
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (EUR 8 per day)
Limited on-site parking
Wheelchair-accessible parking available
Free off-site parking
Free shopping centre shuttle
Food and drink
1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
Room service available
Restaurants on site
La Palma
Things to do
2 outdoor pools
Children's pool
Outdoor tennis court
Playground
Family friendly
2 outdoor pools
Children's pool
Laundry facilities
Playground
Snack bar/deli
Conveniences
Banquet hall
Lift
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services
Business services
Business centre
Computer station
Conference space
Outdoors
Garden
Pool sunloungers
Pool umbrellas
Terrace
Spa
Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
Self-parking fee: EUR 8 per day
In-room safe fee: EUR 2.20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July
Property is also known as
Hotel Puerto Cruz
Hotel Puerto de la Cruz
Smy Puerto de la Cruz Hotel
Smy Puerto de la Cruz Puerto de la Cruz
Smy Puerto de la Cruz Hotel Puerto de la Cruz
Frequently asked questions
Yes, this property has 2 outdoor pools and a children's pool.
As of 18 Aug 2022, prices found for a 1-night stay for 2 adults at on 27 Aug 2022 start from £51.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self-parking is available for EUR 8 per day. Limited spots are available. There is free parking nearby.
Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.
Checkout is at noon.
Some rate plans available at this property are all-inclusive.
This family-friendly Puerto de la Cruz hotel is located near the boardwalk, within a 5-minute walk of Orotava Valley and La Paz Lookout. Playa de San Telmo and Playa Martianez are also within 10 minutes.
Overall score and ratings
3.8
Good
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Have stayed at this hotel many times and have never been disappointed. The staff try do all they can to make your stay what you would hope for. Looking forward to our next visit to Puerto and staying here at this hotel.
Good hotel BUT not for the 4 star:
- they have no respect for the disabled people. When I kindly asked to provide facility I've got reply neither in English nor in Spanish - anyway it did not make any sense. They didn't bother to clarify
- beware of SCAM. Having HB give you access to the kitchen but not everything is included there. There was no sign that it's necessary to pay for fanta. Be careful if they going to charge you for the napkins or oxygen you breath
- Don't bother with "sea view" rooms - you'll see a sea of roofs below you
- _ALL_ single rooms are on the top floor