Smy Puerto de la Cruz

Photo gallery for Smy Puerto de la Cruz

Primary image
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
32-inch flat-screen TV with satellite channels

Overview of Smy Puerto de la Cruz

Smy Puerto de la Cruz

4.0 star property

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400

Explore the area

  • Popular LocationBotanical Garden of La Orotava8 min walk
  • Popular LocationLago Martianez Swimming Pools12 min walk
  • Popular LocationPlaza del Charco16 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)26 min drive

Choose dates to view prices

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Smy Puerto de la Cruz is near theme parks and near the boardwalk. Eduardo Westerdahl Museum of Contemporary Art and Timanfaya Theater are cultural highlights, and some of the area's activities can be experienced at San Telmo Promenade and Monje Winery. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.

What's nearby

  • La Paz Lookout - 3 min walk
  • Sitio Litre Garden - 5 min walk
  • Botanical Garden of La Orotava - 8 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Plaza del Charco - 16 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive

Restaurants

  • El Camino - 4 min walk
  • Zebra Maria - 4 min walk
  • Luna Rossa - 4 min walk
  • El Rey de las Tortillas - 5 min walk
  • Don Panito - 5 min walk

About this property

Smy Puerto de la Cruz

4-star family-friendly hotel near the boardwalk
A poolside bar, a terrace and a coffee shop/cafe are just a few of the amenities provided at Smy Puerto de la Cruz. Treat yourself to a massage or other spa services. The on-site buffet restaurant, La Palma, features pool views and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • A free shopping centre shuttle, an outdoor tennis court and self-parking (surcharge)
  • A 24-hour front desk, a porch and concierge services
  • Wedding services, a lift and tour/ticket information
  • Guest reviews speak highly of the quiet location and helpful staff
Room features
All guest rooms at Smy Puerto de la Cruz have perks, such as laptop-compatible safes and air conditioning, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge).
Other conveniences in all rooms include:
  • Bathrooms with baths and bidets
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Entertainment

On-site live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 8 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Free shopping centre shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • La Palma

Things to do

  • 2 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Self-parking fee: EUR 8 per day
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz
Smy Puerto de la Cruz Hotel
Smy Puerto de la Cruz Puerto de la Cruz
Smy Puerto de la Cruz Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 74 out of 318 reviews
5 - Excellent 23%
Rating 4 - Good. 146 out of 318 reviews
4 - Good 46%
Rating 3 - Okay. 66 out of 318 reviews
3 - Okay 21%
Rating 2 - Poor. 28 out of 318 reviews
2 - Poor 9%
Rating 1 - Terrible. 4 out of 318 reviews
1 - Terrible 1%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

3.9/5

Eco-friendliness

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem of a hotel.
Have stayed at this hotel many times and have never been disappointed. The staff try do all they can to make your stay what you would hope for. Looking forward to our next visit to Puerto and staying here at this hotel.
Stayed 3 nights in Feb 2020

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is good but service is disappointing
Good hotel BUT not for the 4 star: - they have no respect for the disabled people. When I kindly asked to provide facility I've got reply neither in English nor in Spanish - anyway it did not make any sense. They didn't bother to clarify - beware of SCAM. Having HB give you access to the kitchen but not everything is included there. There was no sign that it's necessary to pay for fanta. Be careful if they going to charge you for the napkins or oxygen you breath - Don't bother with "sea view" rooms - you'll see a sea of roofs below you - _ALL_ single rooms are on the top floor
Stayed 4 nights in Jan 2020

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019