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Overview of Hotel ValleMar

Hotel ValleMar

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationSan Telmo Promenade2 min walk
    Popular LocationPlaya de San Telmo3 min walk
    Popular LocationLago Martianez Swimming Pools6 min walk
    AirportSanta Cruz de Tenerife (TFN-Tenerife North)41 min drive

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Double Room Single Use, Sea View

  • 226 sq ft
  • Sea view
  • Sleeps 1
  • 2 Single Beds

Double Room, Sea View

  • 226 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

Deluxe Room

  • 237 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

Superior Double Room

  • 291 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Single Beds

Double Room Single Use

  • 226 sq ft
  • Sleeps 1
  • 2 Single Beds

Standard Double Room

  • 226 sq ft
  • Sleeps 2
  • 2 Single Beds

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Hotel ValleMar is in the city centre. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Taoro Park.
Popular Location

What's nearby

  • San Telmo Promenade - 2 min walk
  • Playa de San Telmo - 3 min walk
  • Lago Martianez Swimming Pools - 6 min walk
  • Casino Puerto de la Cruz - 6 min walk
  • Playa Martianez - 7 min walk

Getting around

  • AirportSanta Cruz de Tenerife (TFN-Tenerife North) - 41 min drive

Restaurants

  • Kontiki Lunch — 1 min walk
  • La Finca — 1 min walk
  • Beatle Rock - 4 min walk
  • La Muralla - 4 min walk
  • Royal - 4 min walk
View in a map

About this property

Hotel ValleMar

4-star romantic hotel, walk to Lago Martianez Swimming Pools
2 restaurants, an outdoor pool and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a coffee shop/café and a snack bar/deli are on-site. All 171 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Guests will also find private gardens, room service and down duvets.
Hotel ValleMar offers 171 forms of air-conditioned accommodation with a hairdryer and blackout curtains. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Measures to reduce infection (Spain)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 10 per day)

Food and drink

  • Free buffet breakfast
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Linens

Bathroom

  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony
  • Garden

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 15 March 2020 to 28 February 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per night
Up to 11 lbs/5 kg
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Covered self-parking fee: EUR 10 per day
  • Pet fee: EUR 12 per pet, per night
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel ValleMar
Hotel ValleMar Puerto de la Cruz
ValleMar Puerto de la Cruz
ValleMar
Hotel ValleMar Hotel
Hotel ValleMar Puerto de la Cruz
Hotel ValleMar Hotel Puerto de la Cruz

Frequently asked questions

Can I cancel my reservation for free at Hotel ValleMar and receive a full refund?
Yes, Hotel ValleMar offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel ValleMar cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel ValleMar have a pool?
Yes, this property has an outdoor pool.
Is Hotel ValleMar pet-friendly?
Yes, this property allows pets with a maximum weight of up to 5 kg per pet. There's a fee of EUR 12 per pet, per night.
How much is parking at Hotel ValleMar?
Self-parking is available for EUR 10 per day.
What time is check-in at Hotel ValleMar?
Check-in begins at 2:00 PM. After-hours check-in is not available.
What time is check-out at Hotel ValleMar?
Checkout is at noon.
Where is Hotel ValleMar located?
Located in the heart of Puerto de la Cruz, this romantic hotel is within a 10-minute walk of San Telmo Promenade, Lago Martianez Swimming Pools, and Plaza del Charco. Taoro Park and Garden Beach are also within 1 mile (2 km).
4.1
Very good
Rating 5 - Excellent. 20 out of 48 reviews
5 - Excellent 42%
Rating 4 - Good. 17 out of 48 reviews
4 - Good 35%
Rating 3 - Okay. 9 out of 48 reviews
3 - Okay 19%
Rating 2 - Poor. 2 out of 48 reviews
2 - Poor 4%
Rating 1 - Terrible. 0 out of 48 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel in an excellent location. It was clean with good sized beds. The staff were friendly and attentive. We enjoyed Breakfast and Evening meal there was plenty of choice. Overall a good Hotel,
Stayed 2 nights in Feb 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Hotel Valle mar
We have stayed here on four previous ocasiones and always enjoyed it this time felt food standard had dropped and prices seemed to have increased with no noticble improvements you need a sea view room as that makes hotel stay well worth it but as regards value for money I would look else where for our next puerto visit it seems a pattern here that hotels seem to drop standards and increase prices never understood this reasoning overal the hotel is the better one on the sea front and staff are very nice sorry I could not give a better review as we have always been treated well and enjoyed previous stays
Stayed 1 night in Sep 2019

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Two Rooms, Different Ratings
Our two night stay started out not so good, but it finished quite well. When we arrived, our room was very hot and stuffy with a bit of a smell. The carpet and furnishings were outdated and we couldn’t get the a/c to work. We went to the front desk and they told us that the a/c doesn’t work in the winter. We were there in late Feb, it was 25 celsius and even with the patio door wide open, the room was too warm at night. We asked to be moved to another room that did not face south, but they assured us it was the same on all facades. The next day, we received a message from the reception to go see them. For our second night, they were offering to give us an upgrade to a room on the north side. What a difference!! We went from being dissatisfied with this hotel and thinking it did not qualify as a 4 star, to really enjoying our stay. Our room was renovated, breezy and cool with a gorgeous view on the ocean. The only thing was the beds with rollers that didn’t lock well, so they moved around. All in all, our rating for our stay is totally different for the room we had the first night and the one we had the second night. The location is great, the breakfast is good and the heated rooftop pool was awesome!
Stayed 2 nights in Feb 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotels we've stayed in. It's locaction is perfect and the upgraded roof terrace with infinity pool is lovely and very relaxing. Staff are exceptionally friendly. Rooms are clean and spacious and it's nice to have carpet in the room instead of marble or tiles. Some may say the rooms are getting ready for an upgrade but the hotel is very well maintained and we don't have any complaints. It was nice to have artificial grass on the balcony too. We stayed on a B&B basis and breakfast was great, plenty to choose from to suit all tastes and give variety. My only negative comment would be our room didn't have a fridge or brew facilities but we managed without.

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
Great Location and...
that's it. The location is AWESOME, almost everything else needs renovated. The room has a terrific view, incredible actually, but the rolling beds (that's right beds on wheels that weren't stable) was the start of the horrid room comfort. The carpet was old and nasty, the bathroom was mediocre and the worst was the shower, either scalding or freezing, just wait ten seconds and you'll be sure to get the opposite temp of what you just escaped in the tub. Bottom line, I wouldn't recommend under any circumstances, just didn't meet the two star standard let alone four stars.

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