We had a brief stay with events planned around Covent garden. The hotel is superbly situated for CG and is very close to Holborn tube station.
From the moment we arrived we were looked after very well by the reception staff and the porter. We were found a room very early on our checkin day which was helpful. Our room was very clean and the room and other areas we saw of the hotel were very tastefully decorated. We found no fault with the hotel or its staff.
We will be looking to stay here again.
Very friendly staff... though probably a bit overworked during peak check-in/check-out times, especially given the tiny lobby area.
The room was very comfortable and had great connection points for electronic device plug-ins-- both for power and for connection to the television (plus iPod docking station alarm clock).
The bed was too soft, but first noticing this as I settled in quite late on the first night --and not wanting to bother the staff at that time-- with open access to the guest 'extras' amenities closet (one on each floor) I managed to get an extra blanket and stuff it underneath the part of the mattress that was not firm, thus solving the issue.
We booked our stay at the last minute - wanted somewhere cheap and convenient for Covent Garden and the Travelodge was fully booked. So pleased we ended up with this instead! Similar price to the Travelodge but much higher standard - all smart, modern and comfortable and right next to Holborn tube station so very convenient spot. The room was a good sized double, good bathroom (with bath, not just shower) and there was a little kitchenette. Check in and check out were efficient and staff were friendly.
We stayed 7 nights in December 2014, including the week before Christmas. Great location - less than five minutes from Holborn tube station.
Spotlessly and relentlessly clean. Our room was scrubbed and placed back in order every time we left it. In 7 days we only returned to find housekeeping in the room one time, but the room was always cleaned and straightened.
Quiet: We were 15 paces from the elevator (I counted) and I never heard anyone in the hallway and never heard the elevator. Never heard another television. The housekeeping staff were silent.
Best TV system I've ever seen in a hotel.
Perfect service from the staff: At reception we were treated like returning friends, despite that this was our first visit. We were given advice on which elevator to use, which wireless access system to use, and which breakfast room experience we should have. I only found the front door un-manned by a doorman once, and that was while he was helping another guest out of a taxi 20 meters away. I had to print some tickets - the concierge desk made that process take less than two minutes, and when they saw what the tickets were for, gave us excellent advice on lunch spots near the attraction. Smiles all around. Candles lit in each elevator lobby. In 30+ years of international travel I have never seen this standard of service exceeded.
Dining and Drinks: two breakfast rooms are available, with differing experiences. Both were good. Bar is excellent, and busy at night.
The Hotel was ideal for what we wanted and a fabulous location. The only criticism I would have is .... only one bar of soap ( no shower gel, shampoo etc ) and no hairdryer! Having travelled down to London on the train I tried to travel 'Light' and assumed there would be a hairdryer in the room. Panic Panic Panic.... No hairdryer. The rooms were basic but were suitable for our stay as you don't go to London to spend all your time in your room! Bit basic but would stay again no problem (and take my hairdryer with me).
Linda from Lancaster
From Heathrow Airport: Follow M4/A4 into the City Centre and the local signs for Covent Garden and the Aldwych. The …More
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