Compare and book 5 Star hotels in Xcaret, Playa del Carmen

"Staff was great but house keeping comes frequently even if you decline can be very disturbing"

"Everything was working, open and clean. "

"Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options."

"this hotel is amazing！ service i give 6 star👍😜food is delicious , a lot choice ! Easy and convenient to every theme park!"

"Awesome, very recommended!"

"This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace."

"Nice resort "

"All around fabulous resort amazing food and healthy choices"

"Muy buena habitación y excelente servicio"

"This was our second time staying in this resort. Me and my wife absolutely love this place! Quiet, exclusive, and tons of amazing food around every corner. The staff here are all amazing and speak good English. The Chic show is like no other, definitely one of our favorite parts of this package. We will be coming back for many years!"

"Wonderful staff beautiful views. great food "

"Incredibly beautiful property and facilities, wonderful and friendly service, a lot of beautiful areas and nooks to discover. Best food I've ever had at an all inclusive resort. The best private beach by far. We can't wait to come back. "

"Magnificient! "

"I liked that there were many pools and varieties of restaurants. I loved the sushi in the lobby and that each restaurant asked about any allergies or food sensitivities. Great, relaxing vacation spot!"

"Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers. "

"This is a great place to stay, very clean, friendly staff, good food,the only down part was that this place didn’t have any transportation to and from the airport or the city."

"Second time at this resort. Food and service were excellent, but they did not provide the same level of service we had received the first time. Non vacation club members (like us) were left feeling like the value of our dollar was less. The sales pitch upon arrival watered down our arrival experience."

"This resort is nothing short of amazing "

"Great staff set the viceroy apart. Beach front location. "

"This resort is beautiful. It’s also fun. We loved it. The only complaint is the dinner food. Breakfast and lunch at the pool bar were good, but dinner? Not good at all. The sushi place was pretty good and room service was ok but everything else was barely edible. We aren’t foodies so we still managed to make it work and have a great time. But it’s something to consider if a great fancy dinner on vacation is important to you. Also, the upgrade wasn’t worth it. "