It took three hours to check in. First, the room wasn't ready, then they "upgraded" our room. The problem with the change was that we requested and paid for a ocean view, but the room we were originall sent to had only a view of a pool. Once we managed to get to the room we requested, our stay was great ! Staff was awesome, food was excellent and there was always something to do. I recommend snorkeling under the pier, or on an excursion through the hotel watersport shop.
Joe and Eileen from El Paso, Tx
This sprawling property, located 16 km (10 mi) from downtown Cozumel, is 4 km (less than 3 mi) from Chankanaab National …More
I booked this hotel on Expedia without knowing anything about it. A last minute booking turned out to be amazing. The staff was so unbelievably friendly and welcoming. I stayed in a huge room with an unreal view. The room even had a jacuzzi tub on the balcony! MVC/Melia is one of the best places I've ever been.
We were pleasantly surprised when we arrived at the Hotel. The hotel staff greeted us with a cool drink and an ice cool wash cloth which was very refreshing. They got us checked in quickly and were taken to our room. We had booked a garden view room but we were really wanting an ocean view room which they switched us to with no problem. The room was very nice. We had a great view of the sunset at night and close to the main pool, the seaside grill/snack bar and the El Patio Restaurant. The Portofino Restaurant was the farthest but it was an enjoyable scenic walk. All of the staff and waiters were so friendly always greeting us with a smile and good morning, afternoon or evening, either in Spanish or English. Everyone that worked there were always very helpful if we wanted to know about some places to go they would tell us or find out if they didn't know. We snorkeled right there on the beach and saw quite a few fish of different varieties.. Snorkel equipment were free to the guest.
The hotel and grounds were absolutely immaculate!! Staff was cleaning continuously! Everywhere we went, we were greeted with a smile and everyone so willing to assist. They couldn't do enough for us!!! All personnel, including the cleaning staff were so clean and most presentable. We were amazed on their greetings, smiles, and just looked "plain happy" to be at our service. Restaurant personnel were awesome!!!! They remembered who we were and absolutely catered to us!!! We felt like royalty!!! The food was delicious and the drinks were plentiful.
Downfall: Being an "all inclusive" resort, the workout room should have been free. They charged $7.00 per day to use.......Quite steep, in my opinion!!! We didn't use and saw only one or two people in there every time we passed by. The workout room (gym) should have been included. Big item for us!!!!! We were very disappointed.
We stayed for a week and it was great. Food, service, massage, cleanliness, helpful and courteous staff, beautiful view, beach, pool, hot tub, bar service--everything. Thank you again, we will be back!!!!
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