We were pleasantly surprised when we arrived at the Hotel. The hotel staff greeted us with a cool drink and an ice cool wash cloth which was very refreshing. They got us checked in quickly and were taken to our room. We had booked a garden view room but we were really wanting an ocean view room which they switched us to with no problem. The room was very nice. We had a great view of the sunset at night and close to the main pool, the seaside grill/snack bar and the El Patio Restaurant. The Portofino Restaurant was the farthest but it was an enjoyable scenic walk. All of the staff and waiters were so friendly always greeting us with a smile and good morning, afternoon or evening, either in Spanish or English. Everyone that worked there were always very helpful if we wanted to know about some places to go they would tell us or find out if they didn't know. We snorkeled right there on the beach and saw quite a few fish of different varieties.. Snorkel equipment were free to the guest.
"Unique location in view of cruise ship terminal."
We have vacationed in Mexico, once or twice a year for 15 years. We rarely go to the same hotel twice, but would definitely go back to Park Royal. The staff was attentive, fast and friendly. There were many distinct places to hang out and relax. We spent a lot of time at the main pool and swim up bar, but also enjoyed watching the cruise ships depart at sunset and having a drink by the infinity pools. Buffett was so much better than most we have experienced. Nice job to the Park Royal staff and Mgmt.
We stayed at the Cozumel Palace for 2 weeks and never were bored! A jeep trip around the island, and a special snorkel trip to Palancar and Columbia Reefs were the highlights! The staff and service at CP were beyond great! I plan to return soon!
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