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Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

Featured image
On the beach, beach umbrellas, beach towels, snorkelling
On the beach, beach umbrellas, beach towels, snorkelling
On the beach, beach umbrellas, beach towels, snorkelling
Water park

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access

Paradisus Playa del Carmen - All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
5th Av., Playa del Carmen, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya 889 min walk
  • Popular LocationPunta Esmeralda Beach14 min walk
  • Popular LocationGuadalupe Church16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is near theme parks and on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Travelling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Guadalupe Church - 16 min walk
  • Grand Coral Golf Riviera Maya - 4 min drive
  • 28 de Julio Square - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Fuego - 8 min walk
  • Fonda Argentina - 16 min walk
  • Calamar del 10 - 3 min drive
  • Roma spaghetti - 4 min drive
  • Amate 38 - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 17 restaurants. All 881 rooms offer thoughtful touches such as pillow menus and bathrobes, as well as comforts such as Egyptian cotton sheets and down comforters. In-room free WiFi and iPod docking stations are standard, as are flat-screen TVs with cable channels.
Paradisus Playa del Carmen - All Inclusive offers 881 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Yhi Spa has 22 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM–11:30 AM
  • 17 restaurants
  • 14 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre (25000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night
  • Tourism fee: MXN 27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa del Carmen
Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 576 out of 996 reviews
5 - Excellent 58%
Rating 4 - Good. 241 out of 996 reviews
4 - Good 24%
Rating 3 - Okay. 90 out of 996 reviews
3 - Okay 9%
Rating 2 - Poor. 47 out of 996 reviews
2 - Poor 5%
Rating 1 - Terrible. 42 out of 996 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to have a place for entertainment, the lobby is not a good place. Other hotels have entertainment everyday, not this one.
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Property was well maintained. Many restaurants on property. Make your restaurant reservations as early as possible as available times are limited.
Stayed 5 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time at an all inclusive resort. The staff were exceptional for service, friendliness. Definitely recommend!
Stayed 5 nights in Nov 2021

2/5 Poor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out lines are very long and we waited 30 minutes. Not enough receptionists. Also our friends had a bottle of wine and chocolates in their room while we didnt.
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything will be fine
Stayed 7 nights in Nov 2021