Title: Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=4488514&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Paradisus Playa del Carmen – Riviera Maya - All Inclusive Five sparkling pools invite travelers to lounge in the sun, while nearby shops and the resort's spa offer perfect breaks from beach time ## Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive ![5 outdoor pools, pool umbrellas, pool loungers - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/990354e8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/2ef46341-24d0-4d37-8a05-5c3a3b37ceb1-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/e84cdb23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/eb7ded00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/4aa62170.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near Quinta Alegría Shopping Mall. It features five outdoor pools, on-site shopping, Yhi Spa, a beach bar, and a playground. Guests love the beachfront location and helpful staff. ## Reviews 8.8 Excellent ## Popular amenities - Hot tub - Parking included - Free Wi-Fi £402 includes taxes & fees 1 May - 2 May ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 1 - Apr 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Family Concierge Junior Suite Nature View ![Family Concierge Junior Suite Nature View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8d750bb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite Nature View - Garden view - 624 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Junior Suite (Nature View) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/7ce8ebe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Nature View) 9.2 Wonderful 52 reviews - Garden view - 678 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Master Suite Nature View ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/fcf46c3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Nature View - Garden view - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite (Nature View) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/43a320a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Nature View) 8.8 Excellent 9 reviews - Garden view - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Suite Nature View ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/a5364912.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite Nature View 9.0 Wonderful 7 reviews - Garden view - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Suite SwimUp ![Family Concierge Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/0b0a37ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite SwimUp - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Master Suite SwimUp ![Family Concierge Master Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/84976c14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite SwimUp 7.4 Good 3 reviews - Garden view - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Family Concierge Master Suite Nature View ![Family Concierge Master Suite Nature View | View from room](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/b78fac94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite Nature View 8.0 Very good 1 review - 1140 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Roulette Room Playa del Carmen or La Perla ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/f5e6388d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Roulette Room Playa del Carmen or La Perla 9.2 Wonderful 27 reviews - Garden view - 624 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed OR 2 Double Beds ### View all photos for Two Bedroom Master Suite ![Two Bedroom Master Suite | Living area | 50-inch flat-screen TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8fcf5e75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite 10.0 Exceptional 3 reviews - Garden view - 1980 sq ft - 2 bedrooms - Sleeps 10 - 1 Double Bed and 1 King Bed ### View all photos for Family Concierge Junior Suite SwimUp ![Family Concierge Junior Suite SwimUp | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/cec3f561.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite SwimUp 8.0 Very good 1 review - 624 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/c74bfc43_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 2,125 reviews £335 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2026-4-21&chkout=2026-4-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2a8b4ba5-1ba3-4213-ab64-5f37f48f31ff&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1870000/1862900/1862827/88b9cb7b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Maroma Beach Riviera Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) ## About the area Located in Luis Donaldo Colosio, a neighbourhood in Playa del Carmen, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Ferry to Cozumel are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with ecotours. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64708%2C-87.05675&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4Chb_PdkCFrn_YqFg2yQyPE5yzU=) 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719 ### What's nearby - ![Playa 88](https://images.trvl-media.com/place/601751/4084c748-2e9f-44ba-8396-23734933f20d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa 88 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 3 min drive \- 1.1 miles - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min drive \- 1.4 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 4 min drive \- 1.4 miles - Punta Esmeralda Beach 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 44 min drive ### Restaurants - Naos 1 min drive - Hadar 1 min drive - Sunset Grill 4 min walk - Capella 3 min walk - Bajo Café Quinta 4 min drive ## About this property ### Paradisus Playa del Carmen – Riviera Maya - All Inclusive Luxury family-friendly property near Quinta Avenida Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar and a beach bar. Indulge in a facial, a manicure/pedicure and a body scrub at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and fitness classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on-site, a coffee shop/cafe and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room. Additional perks include: - 5 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas - Free self-parking - A reception hall, a TV in reception and tour/ticket information - Multilingual staff, meeting rooms and a gift shop - Guest reviews say great things about the beach locale, pool and helpful staff Room features All 510 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property. Extra amenities include: - Rainfall showers, designer toiletries and baths or showers - 50-inch flat-screen TVs with cable channels and DVD players - Wardrobes/cupboards, daily housekeeping and desks ### All-inclusive details All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks and beverages included 24-hour room service ### Lessons/classes/games Bartending Cooking Dancing ### Entertainment On-site entertainment and activities On-site live performances ### Awards and affiliations Eco-certified property This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - Pool - All-inclusive - Spa - Free Wi-Fi 8.6 Excellent 3,006 reviews £196 includes taxes & fees 28 Apr - 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Pool - Hot tub - Breakfast included - All-inclusive 9.0 Wonderful 1,005 reviews £300 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=487012&PinnedHotelID=487012&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=4488514,522220,1370022,889874,41060) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - 13 restaurants - 16 bars/lounges - A beach bar - A coffee shop/cafe - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Capella - Kanna Beach Club - Sal Steak Cave - The Lunch Box - Tori ### Things to do - 5 outdoor pools - Arcade/game room - Children's pool - Fitness classes - Free children's club - Free water park - Full-service spa - Health club - Hot tub - Pilates classes - Playground - Sauna - Shopping - TV in common areas - Waterslide - Yoga classes ### Family friendly - 5 outdoor pools - Arcade/game room - Children's games - Children's pool - Children's toys - DVD player - Free children's club - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre (25,005 square foot of space) - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Dock - On the bay - On the beach - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Spa open daily ### Accessibility - Lift ### More - 3 floors - 8 buildings - Ballroom - Banquet hall - Built in 2011 - Reception hall - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with cable channels - DVD player ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool? ### How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly? ### How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 624 8 - Good 210 6 - Okay 101 4 - Poor 36 2 - Terrible 36 ## Reviews Verified ### 10/10 Excellent #### Cassandra 23 Mar 2026 Liked: Cleanliness Amazing stay for family! ![](https://a.travel-assets.com/ugc/hotel-reviews/4ec5af2d-fd52-4d10-ad82-8f065277f64e-1774300394900.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cassandra Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Darrel 22 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed on the family side, was great for younger kids. Food was really good ##### Darrel Stayed 6 nights in Mar 2026 Verified ### 10/10 Excellent #### Steffen 24 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall great resort. Family had a great time. Would totally come vaxnu ##### Steffen Stayed 6 nights in Mar 2026 Verified ### 10/10 Excellent #### Gregory 27 Feb 2026 Liked: Cleanliness, property conditions & facilities Great experience my family with 2 young kids. Service was great, restaurants are fantastic ![](https://a.travel-assets.com/ugc/hotel-reviews/7e9b63dc-b517-45b7-befd-378fb5ef3ef0-1772225818442.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gregory Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Colleen 22 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow this place was wonderful. Doing the family concierge was a great decision. Extra loungers, pool, private beach area, helpful concierge via whats app for booking our dinners and answering any questions we had. Cute gifts for the kids and adults. The food was amazing all over the property. Nespresso coffee shop and ice cream spot were our family favs! ![](https://a.travel-assets.com/ugc/hotel-reviews/dc4377cd-1eb6-4035-aa0d-65aafb0c402e-1774187306943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c9198365-538f-4aae-99b1-5e9b569f232b-1774187306603.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/54f037ee-5bc2-4908-afc7-227f217668ec-1774187306870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/977a313e-560c-4510-b9a9-4243c5b19e1f-1774187306939.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Colleen Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Sean 3 Feb 2026 Liked: Cleanliness, property conditions & facilities Amazing place to stay. Family concierge service made the trip better than we could have hoped for. ##### Sean Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Scott 15 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc. ##### Scott Stayed 8 nights in Feb 2026 Verified ### 10/10 Excellent #### James 31 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Cleanliness, pools, beach, food, friendly staff. ##### James Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Eliza 22 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff here makes the trip - Arturo at the pirate ship pool, Edgar and Daniel in the activities department, Jorge in FC, and Agustin at the Celsius bar - all deserve special shout outs for going above and beyond to make the trip amazing. Property could use some cosmetic updates but overall offered a comfortable and relaxing family vacation. Food was about as expected but had plenty for our picky eaters, and daily gelato never hurts. ##### Eliza Stayed 6 nights in Mar 2026 Verified ### 10/10 Excellent #### Holly 23 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Lots to do and see. A bit colder in the hotel and pools! Bring a shall or sweaters. The safe didn’t work in the room, and Also didn’t get the bottle of wine in the room. Beautiful hotel, food was great. ![](https://a.travel-assets.com/ugc/hotel-reviews/1a1e3b37-dd4c-47b0-9452-5c548054e419-1774229223773.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Holly Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Leila Sedighi 7 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding staff and service. We were family of 4 with 2 kids. Indeed the best all inclusive experience. Thank you Paradisus team for making our trip so memorable. ##### Leila Sedighi Stayed 7 nights in Feb 2026 Verified ### 10/10 Excellent #### Jayson 22 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at Paradisus Playa del Carmen for 7 nights as a family of 2 adults and one 4-year-old child, and we had a great experience. The resort is very family-friendly, with lots of fun activities for kids that kept our child entertained throughout the trip. The pools were excellent, with plenty of space to relax and enjoy as a family. What really stood out was the guest service, which was excellent from start to finish. The staff were friendly, helpful, and made us feel very welcome. Overall, it was a fun and enjoyable family vacation, and we would definitely recommend it to other families traveling with young children. ##### Jayson Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Bob 12 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too. ##### Bob Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Fritz 15 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves. ##### Fritz Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Jeffrey 28 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Best location for families, everything way perfect. ##### Jeffrey Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Zachary 16 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort was very clean, beautiful, smelled amazing. Rooms were very spacious & clean. Staff were very friendly and accommodating. The coffee and ice cream shops were a nice addition. Beach was very beautiful and spacious, seaweed was very minimal. ![](https://a.travel-assets.com/ugc/hotel-reviews/74fdba6e-f31a-470a-aa00-263510542dad-1771203514020.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/240dde44-f6ab-4a3a-9e81-c0cf1546cf24-1771203512950.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e3b0ede5-3449-43f1-928d-95da17dac7b4-1771203526756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62852c0d-5a8a-48f7-b89c-28b53305a194-1771203522469.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Zachary Stayed 6 nights in Feb 2026 Verified ### 8/10 Good #### Laurie 26 Jan 2026 The property is very clean, rooms are nice. The staff are wonderful ##### Laurie Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Milana 25 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus! ##### Milana Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### Gloria M 2 Feb 2026 Liked: Cleanliness The staff were the absolute best part of the stay. So caring and attentive. ![](https://a.travel-assets.com/ugc/hotel-reviews/189fc962-100c-4c7d-b0e4-346453012012-1770010304020.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gloria M Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### Megan 18 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities My family and I had a wonderful stay! The rooms were clean and beds were comfortable. All of the staff was so friendly and accommodating. Pools and water park were wonderful with great service. ##### Megan Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Meghan Ruth 2 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Very clean, great service, beautiful property! ##### Meghan Ruth Stayed 6 nights in Dec 2025 Verified ### 6/10 Okay #### Brian John 28 Feb 2026 Liked: Cleanliness Slow check in. Buffet a bit small. Restaurants hard to reserve. Map to find your way around is terrible Great for kids ##### Brian John Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Arpit 16 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for families and people with young kids. ##### Arpit Stayed 6 nights in Dec 2025 Verified ### 10/10 Excellent #### Randy 8 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless, staff are friendly, amenities are excellent ##### Randy Stayed 5 nights in Nov 2025 Verified ### 10/10 Excellent #### Thi Bich Dao 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staffs are friendly. Rooms are cleanest and a lot active for families with kids. 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