The pictures don't do this place justice. We originally booked this all inclusive hotel because it had the best price. Pictures made it look ok, but I tempered my expectations. When we arrived, the hotel was spectacular. Rooms were high end with granite. Shower was huge--jetted tub on balcony. The resort was well manicured. Everything was so perfect. There was a restaurant right on the beach-- we chose to eat there nearly every meal. During the day, we laid out by the beach under the umbrellas-- and waiters bring you your drinks and food. My wife and I were really blown away by the quality of nearly everything. No hesitations, we would go back to this same resort. (Disclosure--we rarely travel and have no experience at any of the other resorts in Playa del Carmen or Cancun. So who knows--- maybe they're all this good.)
We stayed in a number of hotels on the Mayan riviera in Mexico and the Yucatan and this was by far and away the best hotel. It had the best beach on the riviera, the room was in great condition, clean and very well presented, the staff were incredibly helpful and accommodating and the food and drinks in the all inclusive were brilliant - fresh cooked to order. Compared with many resorts which are too big, over populated, with catches to the all inclusive and the food cooked en mass, this was a brilliant hotel and we would recommend it to anyone considering a trip to the East coast of the Yucatan, or even a trip there just to go to this Hotel.
The staff was awesome! Reception could have been more helpful/happy to serve us, but the rest of the staff was wonderful. Location is ideal. Fab views. Loved being able to walk to Playa del Carmen in 29 minutes. Great beach.
We were very pleased with the room which had a small kitchen area with sink, microwave, two burner stove, glasses, pots and pans, and other needed items. It was very clean and had no musty, tropical smells like some hotels close to a beach. The pool was tiny but attractive. The balcony and complementary breakfast was wonderful. The beach is a working beach with small boats anchored there, but you could walk to other areas easily. Beach chairs and umbrellas were provided. Balcony was a delight with a hammock and dining table. Location was in an area close to the main shopping street and many restaurants. Drinking water was provided. There was no onsite parking, but we found parking spaces within a block or so from the hotel. Our only problem was that water pressure dropped for several minutes after the toilet was flushed. The television was a large flat screen. We were pleased that an in room safe was also included. We would go back to this hotel in a heartbeat. For a budget hotel, it was all we could have expected and more!
Vivalouise from Lousiville, KY
Playa Palms Beach Hotel is designed to give our guests an out of the ordinary hotel experience in a timeless environment …More
"Nice resort about 45 minutes from Cancun airport"
Secrets Capri has a good location; beach is OK but not superb; high winds restricted parasailing and kayak activities during our stay; meals were all very good and the wait staff was also very good; appreciated the adults only hotel; all guests were friendly, respected each other, and seemed to enjoy the resort.
My husband and I celebrated my birthday at this resort. We checked in the day beffore my birthday and after checking in, I had the wonderful opportunity of meeting Viviann. She was the hostess that informed us of all of the aminities there as well as assisted with making our dinner reservations. I happened to mention that the following day was my birthday. Well guess what? On my birthday I was surprised with room service bearing a lovely birthday cake, and upon our return to the room later that evening the bath tub was filled with warm water and lots of beautiful baloons. The grounds are beautiful and so clean, the staff is very professional and the food is good. There is entertainment each evening as well as there was a pool party. I also learned to Salsa. The beach is clean and well attended to by the staff.
Overall it was a good experience. There are a few things to watch out for though; do not take the welcome tour. It was a trick to try to make you become a "member". It lasted two hours and basically the last hour was us saying "no, we don't want this" and they kept trying to sell it. We were led to believe it was just to get to know the resort.
Also, fifth street was mostly just over priced tourist items. Which I guess some people like, but it didn't give a real taste of Mexico. We felt like people were grabbing us at every turn.
Idris, the main welcomer when you arrive was FANTASTIC!!!!!! As was Marisol at the check desk!
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