"Excellent choice - next to the middle of the city"
This is an excellent hotel with a great romantic spanish-colonial vibe - kept in perfect condition and with excellent staff: very attentive and with great customer service skills- From Enrique at the front desk, to Aaron at the Bell stand, everyone made sure we would have a memorable stay - Juanita, our housekeeper did a fantastic job: our room was always spotless and in order (plus she surprised us with lovely towel-sculputures)-It's worth upgrading to ocean front if you didn't book it before. Food is excellent and the wait staff is well trained- the teams that organize the tours are very knowledgeable and cater to your needs (thank you Carlito for a wonderful Cenote experience! and say 'Hi' to Sammy the monkey!)- we will come back soon!
We spent 3 nights in July 2014, while exploring Playa Del Carmen (PDC) and the surrounding area. The staff were friendly, the room spacious and clean, and we had an overall pleasant stay.
The hotel is located about 10 min walk from the beach, and right next to 5th ave, the main tourist area in PCD. If you are looking for peace and quiet this is probably not for you (actually PDC is probably not a good choice), but among options in PDC this is probably the best you can do. We stayed on a Fri and Sat night, and though we could hear music up until 1am or so it was easy to sleep through.
The staff are very friendly and efficient, and accommodated dietary restrictions, provided beach towels, and responded to all our requests promptly.
Overall, a good hotel from which to explore PDC and the surrounding area.
Our 2nd stay at the Reef Playacar (1st when it was the Reef Club) was wonderful thanks to their great Staff....upgrading options allowed us to enjoy unlimited beverage, restaurant choices...room with ocean veiw including safe,coffee,stocked refrigerator....buffet at the Chulavista was great...food at restaurants Terraza Boticelli was fantastic. ..We used Best Day Travel for transfers got us from to the airport without a hitch courteous drivers Jose their rep at the hotel made sure things went smooth...We had a great time!
We stayed in August 2014 and had an excellent time. Very safe location across from a park (plaza). Very close, but not too close to the excitement of 10th and 5th avenues and Coco Bongo (we didn't actually go to Coco Bongo, but it's very close if that's your thing). Many excellent eating opportunities very close by. All staff were super friendly and helpful. As well we met some really nice people staying there at the same time. Very short 3 block walk to the beach or just hang out at the pool that was cleaned each evening. We would totally stay at this hotel again.
Great clean pool, beach was clean but lots of sea weed. Our 2 year old loved the shallower arreas. Perfect temperature too!
Staff was super nice and friendly. Everyone loved kids and gave them extra attention.
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