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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Outdoor pool

Guest reviews

4.7/5 Exceptional
288 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya10 min drive
Popular LocationEl Camaleon Mayakoba Golf Course12 min drive
Popular LocationPunta Esmeralda Beach17 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

  • Luxury Villa, 2 Queen Beds

    3.9/5 guest room rating

    Room amenities

    • 1000 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsLuxury Villa, 2 Queen Beds
  • Luxury Villa, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsLuxury Villa, 1 King Bed
  • Royal Villa

    4.6/5 guest room rating

    Room amenities

    • 1000 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsRoyal Villa
  • Villa, Beachfront

    5/5 guest room rating

    Room amenities

    • 1722 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsVilla, Beachfront
  • Premium Villa

    5/5 guest room rating

    Room amenities

    • 1722 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Villa
  • Viceroy Villa with Private Pool and Deck

    5/5 guest room rating

    Room amenities

    • 1722 sq ft
    • Resort view
    • Sleeps 3
    • 1 King Bed
    More detailsViceroy Villa with Private Pool and Deck
  • Signature Villa

    5/5 guest room rating

    Room amenities

    • 1399 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Villa
  • Villa, Ocean View (Two Level)

    Room amenities

    • 2900 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsVilla, Ocean View (Two Level)

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Guadalupe Church - 9 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Playa 88 - 10 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Punta Esmeralda Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • La Marea — 1 min walk
  • Coral Grill and Bar — 1 min walk

About this property

Viceroy Riviera Maya

Ocean-view resort with a poolside bar, near Grand Coral Golf Riviera Maya
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 41 rooms boast private plunge pools, and offer free WiFi and furnished patios. Free wired Internet and separate sitting areas are standard, as are flat-screen TVs with satellite channels.
Viceroy Riviera Maya offers 41 forms of accommodation which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 42-inch Flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates
Yoga

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking: USD 8 per day
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • DVD player
  • Satellite channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per night
Up to 20 lb/9 kg

Children and extra beds

Children 12 and younger are not allowed at this property; all guests older than 12 are welcome
Rollaway/extra beds are available for USD 150.0 per stay.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.36 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property

Property is also known as

Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Playa del Carmen
Viceroy Riviera Maya
Viceroy Riviera Maya Playa Del Carmen, Mexico
Tides Riviera Maya Resort
Tides Riviera Maya Hotel
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen
Viceroy Riviera Maya Resort
Viceroy Riviera Maya Playa del Carmen
Viceroy Riviera Maya Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Viceroy Riviera Maya and receive a full refund?
Yes, Viceroy Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Viceroy Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Viceroy Riviera Maya?
As of 11 Aug 2020, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya on 13 Aug 2020 start from £441, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this resort have a pool?
Yes, this property has an outdoor pool.
Is Viceroy Riviera Maya pet-friendly?
Yes, Viceroy Riviera Maya allows pets with a maximum weight of up to 9 kg per pet. There's a fee of USD 50 per pet, per night.
How much is parking at this resort?
Valet parking is available for USD 8 per day.
What time is check-in at Viceroy Riviera Maya?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does this resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 302 per vehicle, roundtrip, applies.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this property located?
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Punta Esmeralda Beach, Quinta Avenida and Grand Coral Golf Riviera Maya. El Camaleon Mayakoba Golf Course is 3.1 mi (5 km) away.

Guest reviews

Overall score and ratings for Viceroy Riviera Maya

4.7
Exceptional
5 - Excellent
235
4 - Good
38
3 - Okay
6
2 - Mediocre
5
1 - Poor
4
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, amenities

Private villas, a wonderful spa, amazing staff! We have visited on 2 occasions - and we will be back !

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was attentive, friendly, and professional. They went above and beyond to make us feel special. The space itself was beautiful. Our villa was clean and spacious. We loved the private plunge pool. My only complaint is that a neighboring resort played its music rather loudly from about 7-11 pm a few of the nights we were there. Other than that, great place!

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved this place! It was amazing! Great service. Perfect place.

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The privacy of our outdoor space was amazing! Also, the staff and food was excellent!

Stayed 4 nights in Jan 2020

1/5

    We didn’t get to stay as they had locked the gates to the property. We received an email the day before saying we had been transferred to another hotel via our booking site. Apparently they are having property disputes with the neighbours or something... why we wee only told the day before when apparently this has been happening for weeks who knows.

    Stayed 1 night in Sep 2019