Title: Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Adults-only hotel with 2 restaurants and full-service spa ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/140b409e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/7e1db3a1-a6a6-497d-bb59-be9dfe0c3dd8-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/b1639163.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Villa, Beachfront (with Private Pool and Deck) | Terrace/patio](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/01938ca6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/e7eedf2c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Viceroy Riviera Maya offers a luxurious retreat near Playa del Carmen Main Beach. Guests relax on white sand shores, enjoy massages at Wayak Spa, and dine at two restaurants. The resort features yoga and fitness classes, plus a garden and library for peaceful moments. VIP Access 9.4 Exceptional ## Popular amenities - - - - Hot tub - Bar - All-inclusive £596 includes taxes & fees 2 Dec - 3 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=903721&PinnedHotelID=903721&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/f6dc4d67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, Beachfront (with Private Pool and Deck) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed - 1668 sq ft - 1 bedroom - Beach view - Sleeps 3 - 1 King Bed ![Premium Villa (with Private Plunge Pool) | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/a84ebe4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Villa (with Private Plunge Pool) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed - 1668 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Viceroy Villa with Private Plunge Pool and Deck | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/30db8b02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Viceroy Villa with Private Plunge Pool and Deck ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton bed sheets - 1668 sq ft - Sleeps 3 - 1 King Bed ![Signature Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/95691bca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Villa (with Private Plunge Pool and Deck) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed - 1399 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Ocean View Two Level Villa with Large Private Pool | Garden view](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/4670aa6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Two Level Villa with Large Private Pool ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton bed sheets - 2809 sq ft - Partial ocean view - Sleeps 4 - 1 King Bed ![Egyptian cotton sheets, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/w797h450x3y0-f68aa872.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 2 Queen Beds (with Private Plunge Pool) ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed - 968 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ![Egyptian cotton sheets, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/w797h450x3y0-f68aa872.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 1 King Bed (with Private Plunge Pool) 10.0 Exceptional 2 reviews ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Egyptian cotton bed sheets - 968 sq ft - Sleeps 3 - 1 King Bed ![Royal Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/910000/903800/903721/3dcdf476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Villa (with Private Plunge Pool and Deck) 10.0 Exceptional 2 reviews ### Highlights Furnished patio Separate sitting area Private plunge pool Air conditioning Flat-screen TV Hypo-allergenic bedding Pillow menu Pillow-top bed - 968 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099921/a6fa7998_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,002 reviews £252 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-El-Beso-All-Inclusive-Adults-Only.h15099921.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2b9e8cc2-5d12-4f12-964a-fe2edfbf3737&top_cur=GBP) Ad ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/2000000/1790000/1785200/1785105/e8ba58ed.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Blue Diamond Luxury Boutique - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66506%2C-87.03328&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TT7aorNn5h8MQmzsqj2ANGnj8l4=) Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710 #### What's nearby - Playa Xcalacoco - 6 min walk - 0.4 miles - Gran Coyote Golf - 4 min drive - 1.8 miles - El Camaleón Mayakoba Golf Course - 7 min drive - 3.1 miles - Quinta Avenida - 13 min drive - 5.3 miles - Playa del Carmen Main Beach - 14 min drive - 5.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive #### Restaurants - ‪Amaranto - ‬5 min drive - ‪El Beso Pool Bar - ‬5 min drive - ‪Mike’s Coffee - ‬6 min drive - ‪La Laguna - ‬6 min drive - ‪Privilege Lounge - ‬5 min drive ## About this property ### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Luxury hotel near El Camaleón Mayakoba Golf Course Located close to Playa del Carmen Main Beach and Quinta Avenida, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a body scrub and a deep-tissue massage at Wayak Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Fitness classes and yoga classes are offered at the health club; Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only also has a garden, a hair salon and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site. Other perks include: - An outdoor pool - Limo/town car service, continental breakfast (surcharge) and valet parking (surcharge) - Beach umbrellas, multilingual staff and a 24-hour front desk - A front desk safe, a gift shop and wedding services - Guest reviews give top marks for the helpful staff Room features All guest rooms at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only feature comforts, such as private plunge pools and premium bedding, in addition to perks, such as furnished patios and pillow menus. Other amenities include: - Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses - Designer toiletries, showers and hairdryers - 42-inch flat-screen TVs with satellite channels and DVD players - Separate sitting areas, ceiling fans and housekeeping ### All-inclusive details All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Lessons/classes/games Pilates Yoga ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/69000000/68900000/68897700/68897679/ac5735cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 926 reviews £450 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=68897679&PinnedHotelID=68897679&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/2000000/1870000/1862900/1862827/15c9ab47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Maroma Beach Riviera Cancun - 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Pool - Breakfast included - All-inclusive - Spa 9.2 Wonderful 1,465 reviews £730 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=61500646&PinnedHotelID=61500646&HadPinnedHotel=true®ionId=-1&adults=2) ![Dunas Private Pool Ocean View Top Floor Suite | Premium bedding, down duvets, free minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1790000/1789800/1789787/940a8a56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valentin Imperial Rivera Maya All Inclusive - Adult Only Playa del Carmen - On private beach - Pool - Breakfast included - All-inclusive 9.4 Exceptional 1,622 reviews £436 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1789787&PinnedHotelID=1789787&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 989 reviews £350 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=906203&PinnedHotelID=906203&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Limo/town car service - Valet parking on site (USD 8 per day) ### Food and drink - Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person - 2 restaurants - A bar/lounge - A beach bar - A poolside bar - Couples/private dining - Snack bar/deli ### Restaurants on site - Coral Restaurant + Bar - La Marea Restaurant ### Things to do - Fitness classes - Full-service spa - Health club - Hot tub - Library - Outdoor pool - Sauna - Steam room - Yoga classes ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Shower - Slippers - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels - DVD player - Private plunge pool ### Food and drink - Champagne service - Espresso maker - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Free local calls - Iron/ironing board - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 50 per pet, per night Service animals are welcome, and are exempt from fees Up to 9 kg per pet Food and water bowls are available ### Children and extra beds Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome Rollaway/extra beds are available for USD 136.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: 13.21 per cent of room rate We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 35 to 50 per person - Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 4) - Valet parking fee: USD 8 per day - Pet fee: USD 50 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: USD 136.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Guests under 13 years old are not permitted at this adults-only property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Riviera Maya Viceroy Viceroy Maya Viceroy Maya Riviera Viceroy Riviera Viceroy Riviera Maya Viceroy Riviera Maya Hotel Viceroy Riviera Maya Hotel Playa del Carmen Viceroy Riviera Maya Playa del Carmen Tides Riviera Maya Hotel Tides Riviera Maya Resort Viceroy Riviera Maya Playa Del Carmen, Mexico Viceroy Riviera Maya Resort Playa del Carmen Viceroy Riviera Maya Resort Tides Riviera Maya Resort Ikal Del Mar Tides Riviera Maya Hotel Viceroy Riviera Maya Playa Del Carmen ## Frequently asked questions ### Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? > As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only on 2 Dec 2025 start from £595.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only pet-friendly? > Yes, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only allows pets with a maximum weight of up to 9 kg per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees. ### How much is parking at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? > Valet parking is available for USD 8 per day. ### What time is check-in at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? > Check-in start time: 3 PM; check-in end time: midnight. ### What time is check-out at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? > Checkout is at noon. ### Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 348 per vehicle applies. ### Are there all-inclusive benefits at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only? > Some rate plans available at this property are all-inclusive. ### Where is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only located? > This Playa del Carmen hotel is on the beach, 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Playa del Carmen Main Beach and Quinta Avenida. Maroma Beach and Xplor Theme Park are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 320 8 - Good 49 6 - Okay 11 4 - Poor 10 2 - Terrible 8 ### 9.6/10 Cleanliness ### 9.8/10 Staff & service ### 9.0/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Grace 4 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities clean, beautiful, and the service is amazing. Every worker went above and beyond ##### Grace Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Jose 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is probably one of the nicest and most accommodating hotels i’ve ever stayed at. ##### Jose Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Chris 20 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful, relaxing and excellent staff ##### Chris Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Thomas Chance 7 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back. ![](https://a.travel-assets.com/ugc/hotel-reviews/f7018c84-51a2-4dba-b68b-ccd275b14a87-1759805069190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c2514c60-94ec-49e8-bbfa-c982f6e04e33-1759805068243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/727761ac-1e0b-432c-b94e-73215936a8cb-1759805068901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0ac44983-6429-4015-b0eb-6007bdc1876d-1759805069202.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomas Chance Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### jeanne Margaret 4 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The villa was beautiful and the staff was so friendly. ##### jeanne Margaret Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### CHIA-TENG 27 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended. ##### CHIA-TENG Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Efren 23 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back. ##### Efren Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller 7 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic + Some Tips We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner. ##### Verified traveller Stayed 4 nights in May 2025 ### 10/10 Excellent #### Ronald 5 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again. ##### Ronald Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Shauna E. 15 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back. ##### Shauna E. ### 8/10 Good #### Cassandra 22 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay. ##### Cassandra Stayed 4 nights in Oct 2024 ### 4/10 Poor #### Sally J 28 Dec 2023 Disliked: Amenities Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order. ##### Sally J Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Blair 2 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant "La Marea". Abner, Victor, Jesus, and Fransisco were spot on in the "Coral Restarurant & Bar". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit. ##### Blair Stayed 7 nights in Nov 2024 ### 8/10 Good #### Brian 28 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice room ![Nice birthday gesture. No cake or song. :)](https://a.travel-assets.com/ugc/hotel-reviews/af1f0d5e-4997-4152-8e83-ac1a61896e0c-1761668775359.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brian Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Kenneth 11 Oct 2025 Great property ##### Kenneth Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### elissa 18 Aug 2025 Liked: Staff & service, amenities, property conditions & facilities The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed. ##### elissa Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Philip 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing. ##### Philip Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Justin 5 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience. ##### Justin Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Anant 24 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks ##### Anant Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Taylor 29 Jun 2025 Liked: Staff & service Disliked: Cleanliness, amenities My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing. ![thatched roof with rusty air vents ](https://a.travel-assets.com/ugc/hotel-reviews/3ff35a99-43d5-4d83-ad01-1b15e0cfcd43-1751211230861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![cockroach on bathroom window ](https://a.travel-assets.com/ugc/hotel-reviews/c78c823c-2d06-4432-a453-28bb6b6a3cab-1751211230102.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![beach with brown water from sargassum ](https://a.travel-assets.com/ugc/hotel-reviews/8639e068-8ed7-49e0-a453-9226c3a173f1-1751211231224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Taylor Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Sarah 24 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place! ![](https://a.travel-assets.com/ugc/hotel-reviews/7e159b21-a9a8-4cb1-bcd8-563ff2433b3c-1750796892040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/25443b55-a162-46d7-83ba-695a04f37def-1750796892255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f790f68f-26ea-415b-b9f7-c830eddfecf5-1750796893361.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49cd8621-9a12-4f63-9aaa-248dfce995a5-1750796894180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sarah Stayed 4 nights in Jun 2025 ### 6/10 Okay #### James 24 May 2025 Liked: Cleanliness The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice. ##### James Stayed 7 nights in May 2025 ### 10/10 Excellent #### Michel 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend! ##### Michel Stayed 3 nights in May 2025 ### 10/10 Excellent #### Mike 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place for some R&R !!! Very Recommended! ##### Mike Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Karl 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alberto and Karina were the best, they made our vow renewal special. ##### Karl Stayed 5 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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