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Overview of Serenity Eco Luxury Tented Camp by Xperience Hotels

Photo gallery

Guest reviews

4.4 / 5Excellent
73 reviews
Guests rated this property 4.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

Explore the area

Popular LocationXpu-ha Beach18 min walk
Popular LocationBel Air Animal Park3 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)23 min drive
Popular LocationTaj Mahal Cenote111 min drive

Choose dates to view prices

  • 1 King Bed, Garden View (Harmony Tent)

    Room amenities

    • 444.5 sq ft
    • Sleeps 2
    • 1 King Bed
    Show more
  • Tent, Multiple Beds, Garden View (Harmony Triple tent)

    Room amenities

    • 558.4 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Queen Bed
    Show more
  • Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

    Room amenities

    • 444.5 sq ft
    • Sleeps 2
    • 1 King Bed
    Show more

About this area

Xpu-Ha

Located in Xpu-Ha, Serenity Eco Luxury Tented Camp by Xperience Hotels is near the beach. While the natural beauty of Xpu-ha Beach and Akumal Beach can be enjoyed by anyone, those looking for an activity can explore Riviera Maya Golf Club. Xplor Theme Park and Xcaret Eco Theme Park are also worth visiting.

Map
Popular Location

What's nearby

  • Xpu-ha Beach - 18 min walk
  • Ecopark Kantun Chi - 3 min drive
  • Cenote Cristalino - 3 min drive
  • Bel Air Animal Park - 3 min drive
  • Taj Mahal Cenote - 111 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 71 min drive

Restaurants

  • Mystic — 1 min walk

About this property

Serenity Eco Luxury Tented Camp by Xperience Hotels

3.5-star hotel near the beach
A restaurant, an outdoor pool and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services and dry cleaning. All 30 soundproofed rooms feature free WiFi and room service. Other amenities available to guests include separate sitting areas, free bottled water and safes.
Serenity Eco Luxury Tented Camp by Xperience Hotels offers 30 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. This Xpu-Ha hotel provides complimentary wireless Internet access.
Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

All-inclusive details

All-inclusive room rates at Serenity Eco Luxury Tented Camp by Xperience Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour drop-off airport shuttle (surcharge)

Food and drink

1 restaurant
1 bar
Room service available

Things to do

Outdoor pool
Spa services

Family friendly

Dry-cleaning service
Outdoor pool
Soundproofed rooms

Conveniences

No lifts

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
Spanish

Outdoors

Garden
Terrace

Spa

Massage - deep-tissue
Massage - hot stone
Massage - prenatal

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Shampoo
Shower
Soap
Toilet paper
Towels

Food and drink

Free bottled water

Outdoor space

Deck or patio

More

Access via exterior corridors
Desk
Phone
Safe
Separate sitting area
Soundproofing

Policies

Check-in

Check-in between 3:00 PM and 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 12 and younger are not allowed at this property; all guests older than 12 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American Express
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property

Property is also known as

Serenity Eco Luxury Tented Camp by Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp by Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp by Xperience Hotels Hotel Xpu-Ha

Frequently asked questions

Can I cancel my reservation for free at Serenity Eco Luxury Tented Camp by Xperience Hotels and receive a full refund?
Yes, Serenity Eco Luxury Tented Camp by Xperience Hotels offers free cancellation on select room rates, because flexibility matters! Please refer to Serenity Eco Luxury Tented Camp by Xperience Hotels cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Serenity Eco Luxury Tented Camp by Xperience Hotels?
As of 31 May 2020, prices found for a 1-night stay for 2 adults at Serenity Eco Luxury Tented Camp by Xperience Hotels on 29 Jun 2020 start from £80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Serenity Eco Luxury Tented Camp by Xperience Hotels?
Check-in is from 3:00 PM to 11:00 PM.
What time is check-out at Serenity Eco Luxury Tented Camp by Xperience Hotels?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of USD 120 per person applies.
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is this hotel located?
Situated in Xpu-Ha, this beach hotel is within 2 miles (3 km) of Xpu-ha Beach, Cenote Cristalino and Ecopark Kantun Chi. Taj Mahal Cenote and Bel Air Animal Park are also within 2 miles (3 km).

Guest reviews

4.4
Excellent
5 - Excellent
44
4 - Good
21
3 - Okay
3
2 - Mediocre
4
1 - Poor
1
4.8
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

This property is very beautiful and peaceful, beds are comfortable. Breakfast service is very good, Isamar is so sweet. Food is just okay. My biggest disappointment was the beach club, it took them some days until 11 in the morning to set up and they paid more attention to serving the non guest who rented the chairs.

Stayed 7 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was no hot water for the tubs. That was the only disappointing part of our stay. Great romantic getaway!

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, room comfort

Amazing experience!!

Or stay here was spectacular! My boyfriend and I were celebrating his birthday and Julio at the front desk went above and beyond to make it the most memorable experience for us! The only negative things about the experience was that it was cold out and there was no heat so the nights were really cold. Also the fire pits in the common courtyard were not working which was a little disappointing since it was cold. The sheets didn't smell clean but this could be due to the organic products the the resort uses. I would most certainly stay here again in warmer season. We had an amazing experience with the service we received as well as the unique nature of the resort.

Stayed 2 nights in Jan 2020

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

Nice room, skip the F&B

The tented rooms are great - well designed, spacious, clean and well air conditioned. It is fairly loud but people are quite respectful with a noise ban after 9pm (remember - you’re on a tent so there’s really no sound proofing). Great for spotting iguanas in the morning! The service however at the restaurant and the beach was extremely slow - they forgot drinks on more than one occasion and the food was mediocre at best with a very minimal (albeit complimentary) breakfast. Come for the nice room, great deal on beach access but skip the onsite food and drinks.

Stayed 3 nights in Dec 2019