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Serenity Authentic Glamping Tulum

3.5 star property
Beach hotel with 2 restaurants and full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
Outdoor pool, pool loungers
Beach nearby, white sand
Shower, free toiletries, hair dryer, towels
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

8.4 out of 10
Guests loved the amenities.
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
The price is £104
includes taxes & fees
16 Oct - 17 Oct
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Room options

Available filters for rooms
Showing 3 of 5 rooms

View all photos for Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Blackout curtains
Premium bedding
Bathrobes
Jetted bath
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin

Family Cabin | Premium bedding, minibar, in-room safe, desk

Family Cabin

Highlights

Deck/patio
Soundproofed
Air conditioning
Blackout curtains
Premium bedding
Private bathroom
Minibar
Daily housekeeping
  • Sleeps 6
  • 3 King Beds

View all photos for Tent, Multiple Beds, Garden View (Harmony Triple tent)

Tent, Multiple Beds, Garden View (Harmony Triple tent) | View from room

Tent, Multiple Beds, Garden View (Harmony Triple tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Blackout curtains
Premium bedding
Private bathroom
Minibar
Daily housekeeping
  • 559 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bed
3 outdoor pools, pool loungers
Barceló Maya Palace - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
8.8 out of 10, Excellent, (1635)
The price is £208
includes taxes & fees
4 Oct - 5 Oct
Barceló Maya Palace - All Inclusive

About the area

Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733

What's nearby

  • Ecopark Kantun Chi - 2 min drive
  • Cenote Azul - 3 min drive
  • Puerto Aventuras Golf Club - 4 min drive
  • Puerto Aventuras Marina - 5 min drive
  • Xpu-ha Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Bar Mojado Beach - ‬4 min drive
  • ‪Tequila Lobby Bar - ‬4 min drive

About this property

Serenity Authentic Glamping Tulum

Hotel by the sea
A free daily manager's reception, a terrace and a garden are just a few of the amenities provided at Serenity Authentic Glamping Tulum. Treat yourself to a body treatment, a facial or a deep-tissue massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and concierge services
  • Luggage storage, tour/ticket information and a front desk safe
Room features
All guest rooms at Serenity Authentic Glamping Tulum have perks, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Decks/patios, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Mystic
  • Serenity Beach Club

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages

Accessibility

  • No lift

More

  • Building
  • Built in 2016
  • Designated smoking areas
  • Floor

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

Outdoor space

  • Deck/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from 5 July 2024 to 15 October 2024 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 2 and younger are not allowed at this property; all guests older than 2 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 2 years old and younger are not permitted at this property

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Frequently asked questions

Does Serenity Authentic Glamping Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Serenity Authentic Glamping Tulum?

As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Serenity Authentic Glamping Tulum on 16 Oct 2024 start from £103.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenity Authentic Glamping Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serenity Authentic Glamping Tulum?

Self-parking is free at this property.

What time is check-in at Serenity Authentic Glamping Tulum?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Serenity Authentic Glamping Tulum?

Checkout is at noon.

Does Serenity Authentic Glamping Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 120 per person applies.

Where is Serenity Authentic Glamping Tulum located?

Situated by the sea, this spa hotel is within 2 miles (3 km) of Ecopark Kantun Chi, Xpu-ha Beach and Oasis Beach. Tajma Ha Cenote and Cenote Cristalino are also within 2 miles (3 km).

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 193 reviews" "
Rating 8 - Good. 51 out of 193 reviews" "
Rating 6 - Okay. 11 out of 193 reviews" "
Rating 4 - Poor. 10 out of 193 reviews" "
Rating 2 - Terrible. 7 out of 193 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience for Glamping.
Stayed 2 nights in Jun 2024

8/10 Good

Ryall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Stayed 2 nights in May 2024

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.
Stayed 5 nights in May 2024

8/10 Good

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to feel free, close to the beach whici is ideal for the kids
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
Stayed 3 nights in Jan 2024

2/10 Terrible

anna

Stayed 3 nights in Jan 2024

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, property conditions & facilities
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
Stayed 4 nights in Nov 2023

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tropical space. Will be better when all the area construction is finished.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Analizeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff amazing, helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
Stayed 1 night in Jun 2023

10/10 Excellent

Rupeshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Glamping
Stayed 2 nights in May 2023

10/10 Excellent

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

4/10 Poor

Daniela daniel

Travelled with partner
Liked: Cleanliness
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
Stayed 1 night in Apr 2023

4/10 Poor

Christopher, New York

Travelled with family
Disliked: Staff & service, property conditions & facilities
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Glamping camping
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
Stayed 6 nights in Mar 2023

10/10 Excellent

Maria Guadalupe Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaintness!
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!

10/10 Excellent

Ellen Gilsenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Tyronna B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED IT !!! :) I still did not get a refund for my car rental though .

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5
Address
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO