Puerto de la Cruz Hotel Guide - Family Friendly Hotels in Puerto de la Cruz, Tenerife

Our only problems were with parking and the internet service. There are only very limited parking spaces at the hotel, with commercial parking not far away. But there is nothing written anywhere about how to access that parking, which cost us 30 Euros for a week (not bad). The receptionist's verbal description of what was available was a bit vague and included the option o park on street. Arriving lateish after a long flight, one wants more certainty than that. Internet access is free for an hour a day in the public areas near reception, but the hour cannot be taken in bits (i.e. the hour expires 60 minutes after you first log in). That is not very helpful. Those are the only complaints.

Excellent facilities and spa. Oriental restaurant and breakfasts excellent, Italian and Spanish restaurants not so good.

Close to shops and the zoo. Town centre about 20 mins walk. Lovely beaches. Seems like a 5 star hotel to us. Team very friendly and helpful. Nice big clean tidy rooms and showers. Will stay there again next year.

Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.

We would definitely recommend this hotel. It's right on the seafront, opposite Lago Martianez (which is a great place to spend a morning!). The hotel staff were very efficient and were were given cava on arrival, a nice touch! We were given a room with a balcony overlooking the sea, recently refurbished we think. Apart from it's central location and good facilities - sun terraces, pool area, bar, even a gym at the top - the main plus for us was the restaurant. We went half-board but ate lunch once too, instead of dinner, and the choice and food quality was great. I honestly don't know how anybody, no matter how fussy, could have gone hungry! Note: although drinks are chargeable in the restaurant for people not on AI, there is a machine with cold water and juice always available! I also read some negative comments regarding wifi - we had no problems in any areas of the hotel! Great place to stay, highly recommended.

everything fantastic but hotel staff looks more friendly to german people...if you speak english their smiles disappearing...

I was surprised by the three languages every member at the reception seemed to speak. I felt welcomed and the rooms had plenty of space. The roomservice had been excellent. The organisation of the pool would need an improvement. Getting and changing towels were a bit difficult. The service of getting fresh buns in the morning was nice to have.

Beautiful location, friendly staff and great family get away.

Good hotel for 3 star rating but steep walk back to hotel from beach and.free bus service could have run later in evenings